Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from them during recent visit to ******* they took a $300 deposit from my account said would return it 7 to 10 days after I drop off car it is day 12 and they will not answer calls or texts.

  Business Response

  Date: 11/07/2024

  We apologize for the delay. The requested information has been sent to the email address ***************** The deposit has been released, and the corresponding tests have also been sent.
  We greatly appreciate your patience and are available for any further inquiries.
  Best regards

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22503262
  
  I am rejecting this response because: while they provided  me with a receipt for a refund, it only showed as a pending refund for 5 days and never cleared my account, so still has not been received.
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 11/14/2024

  Good afternoon
  This information has already been answered and the lady was sent her receipt by email and by text message. She should review the means where the proof was sent to her and if she has any questions, contact her bank.
  As a company, this has already been released
  
  Thank you

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car on July 22 2024. They added a charge of ******************************************* problems with the car when we returned it. We returned the car in good condition and full of gas. They agreed the car was in good condition and said the refund would show up within a month. It has not been refunded. I called last Aug 24 2024. They said it would be returned by the following Tuesday. It is now Friday and it still hasn't been returned. Please let me know what other information i can give you to assist. I have since read several reviews about this company that state this is a pretty normal problem or scam with this company.

  Business Response

  Date: 08/30/2024

  Good morning,
  As a company, we welcome client feedback as they are free to express their opinions. However, this deposit has been released, and the proof has been sent to your email at ************************* This contract is now considered successfully closed.
  Thank you.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th I rented a car from this facility. On June 12th I return the car to this facility and was told that my refund for the security deposit of $200 would be returned to me within 7 to 10 business days. Soon enough, more than two weeks have passed and I have not received the refund. I inquired multiple times, both email and calling and lastly resorted to text. I have copied most of the communication with this company asking for a refund. Most recently I was emailed a receipt indicating that the money would be refunded to my original payment in 5-7 days. There is no indication on my credit card that this transaction is legitimate. I would simply like my $200 back as soon as possible.

  Business Response

  Date: 08/01/2024

  Good afternoon
  
  We as a company understand the concerns of our clients and their complaints. **************************** rented in *****, where a security hold was taken. The system did not release it within the 10 business day period and the administration department released it manually.
  This hold was released and the proof will be sent. Apparently, *************** also sent that proof.
  
  Without further ado, we hope this is helpful and we apologize for your valuable time.
  
  Thank you.

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As State Farm policyholders with full coverage insurance, we expected that our existing insurance would cover any rental car we choose as consistently occured in the past. However, upon arriving at the rental location, we were informed that we needed to purchase an additional property coverage insurance with a hefty premium to be covered up to $300,000. This requirement is absolutely unheard of with any other rental company we have ever gone through, and this was not pointed out enough during the booking process. This upcharge practice is predatory and unfair. What initially sounded like a good deal during the booking turned into the most expensive rental for a run of the mill car that we ever had. We had no choice but to take the poor deal with our toddler and other young child having gone through a stressful 3 hour trip with us through a snowstorm as of 3:00 a.m. that day and barely making our plane to *******. Arriving at the rental office via 25 minute shuttle, we were facing the choice of having the shuttle return us to the airport, worn out, with our heavy luggage, and our tired little children in tow or taking this crummy deal. This company banks on unsuspecting customers with their predatory practice. What appears to be a good deal initially turns into an expensive scam. It is truly appalling and unethical. I am glad that most companies are more honest than Seven Auto. I would advise anyone not to book with Seven Auto as they will try to upcharge you by any means possible. Be very ***** of Seven Auto, they will take advantage of you given the chance.

  Business Response

  Date: 05/30/2024

  Good afternoon
  
  As a company we accept complaints from customers, but unfortunately this customer is not right since his voucher clearly indicates the terms and conditions of the rental companies, the insurance he accepts, and the coverage limits.
  This client did not have the required insurance, the sales executive explained to her. She accepted her mistake in not reading her receipt since 12/02/2023.
  As a company we do not charge for cancellation if the person does not accept the terms.
  
  As a company we hope that customers are more cautious and can read their voucher before being at the counter and comply with the terms.
  
  Thanks for your time

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21777578
  
  I am rejecting this response because my complaint remains.  This business is relying on uncustomary insurance requirements to upcharge people who are stuck between a rock and a hard place after traveling to their remote rental location for what a customer might think is a good rental price.  The general public needs to be aware of their practices and it appears I am not the only one who was dissatisfied with this practice.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/31/2024

  Good morning
  The receipt that the platform sends to all clients after they confirm their reservation is sent. Upon reading it and not agreeing with the terms, they can cancel and Booking will refund their money or, failing that, upon arriving at the counter and realizing the terms, they can cancel without payment for cancellation.
  Once again, everything is written on the client's receipt. Without further reference to this case, we bid you a friendly farewell.
  
  Have a good afternoon

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21777578
  
  I am rejecting this response because this business practice is uncustomary and unexpected and not customer friendly.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from seven auto. On the 3rd day of the rental all of the warning lights turned on. I called the company to inform them the vehicle was not safe to be driven and asked for a new vehicle. They informed me they did not have any other vehicles and that I needed to return the vehicle. I did not feel safe driving the vehicle. They informed me they've been turning the warning systems off manually and were aware of the issue. I expressed that I did not feel safe driving the vehicle. This company is knowingly renting vehicles in need of maintenance that *** not be safe to drive. My .ain concern was the brakes warning.

  Business Response

  Date: 05/07/2024

  good morning
  As a company we accept customer complaints, but in this case, *******************************, at the time she sent the text on May 3, 2024, was told that there was no staff near her area and that she could make the change in the offices. On May 4, 2024 at 10am, the unit could arrive without a problem since the mechanic at first glance let us know that it was an electric sensor and the unit had no problems driving.
  
  The client *************************** did not accept the suggestion and until May 05, 2024 at 1pm, driving for 2 days with the unit, in this way she decided to deliver the car and a refund was made for only the missing day, which was May 06, 2024.
  
  Receipts of your contract and your signed refund are sent

• Initial Complaint

  Date:04/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out in February that I had stage four pancreatic cancer and that I only had 10 months left so I made plans to go to ******* because all of my relatives live there to go see them for possibly the last time I rented a car from seven auto through Priceline when I showed up, I was told that my insurance wasnt good enough. I had already paid $157 on the car and had to pay another $273 for which I think was a rip off and also I had to pay a $300 deposit that would be put on hold on my card well they didnt put the money on hold. They actually charged my credit card when I returned the car on 16 April. They told me the money would instantly go back they were due a refund. I called them daily until the 23rd is when they finally refunded the money but at that time also immediately put a 30 day , hold on $300 on my card now I cant pay for my medical bills which they may be paying for to They stole my money. They stole over $700 for me. I want my money back. They committed wire fraud if I dont receive my money back In a timely fashion, then I will have to File I want Back for the insurance that they scammed me out of and my $300 released They keep sending me tormenting emails saying that they put the money back and they didnt put it on hold and they keep doing this constantly which is telling me they did put it on hold because one of them said that Id have to wait 7 to 10 business days

  Business Response

  Date: 05/07/2024

  good morning
  
  As a company we understand all the clients' cases, this person rented in the town of ***** where the sales executive explained the terms of his reservation, which did not meet all the required insurance required by the company at $25 per day (the which are in the terms)
  In the case of the deposit, first the value was $500.00 and an exception was applied to take only $300.00 since ************************ claimed that he did not have enough money for the 6 days of income.
  We apologize for this inconvenience and for Mr.'s health, hoping that everything will improve, but as a company we made our refund successfully and the evidence was sent to him. We even called our bank to verify and they told us that said value had been released successfully.
  However, the client has only sent countless violent messages and threats through all media where he was informed to call his bank because everything in the system is ok with us.
  
  At this time the system tests will be sent

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the recent car rental experience I had through your platform. On [date], I booked a car rental via ***************** for my vacation. As a GEICO policyholder with full coverage insurance, I expected that my existing insurance would cover any rental car I choose, as it has consistently done in the past.However, upon arriving at the rental location, I was informed that I needed to purchase an additional property coverage insurance with a hefty premium of $350,000. This requirement caught me off guard, as it was not clearly communicated during the booking process. I find this practice to be predatory and unfair, especially considering that I have never encountered such a demand with other car rental companies.To make matters worse, I was faced with a dilemma: either pay an extra $269.52 for the insurance or forfeit my initial $75 charge. Given that I was already on vacation and needed a vehicle, I reluctantly accepted the additional charge. However, upon further inquiry with other rental companies, I discovered that this excessive property damage insurance is not a common industry practice.I believe that this approach is manipulative and takes advantage of unsuspecting customers. After all, what kind of property damage can one realistically cause with a ******* ACCENT? It appears that ***************** intentionally lures customers into accepting unnecessary insurance, knowing that very few people carry such high coverage limits.Therefore, I kindly request a total refund of the $269.52 charged for the insurance. I believe this amount was unfairly imposed, and I trust that your company will rectify this situation promptly.Thank you for your attention to this matter. I look forward to a swift resolution.

  Business Response

  Date: 02/29/2024

  Good morning colleagues
  We accept all complaints sent by clients and we understand their point of view, but in this case unfortunately the client did not comply with the terms and conditions of the company, we hope that the clients at the time of their arrival know the terms in order to obtain without problem his rental, at the client rate of $10 per day, did not have all the required insurance, however his credit card insurance for Collision damage is accepted but (none) credit card covers property damage liability (PDL) He was given his total to pay which he accepted, as a company we do not force anyone to take the rent if they do not agree with the terms and cancellation in counter is totally free.
  
  I hope this email is helpful. Have a happy weekend.

  Customer Answer

  Date: 03/03/2024

   
  Complaint: 21353234
  
  I am rejecting this response because: 

  1. I did not provide credit card coverage. I had FULL COVERAGE FROM GEICO.

  2. I did not get any emal with the information. Email is not a guaranteed method of comunication. You texted me when it was to pick up / drop off the car did not email me. 

  3. Yes you may have the option to cancel but at this moment when clients come for short vacations there is no time to go and shop for rentals.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/05/2024

  Hello, we send proof of the terms and conditions which all clients have at the time of making their reservation and can even cancel if they do not accept the terms. We also attach proof of the geico insurance of ************, where it is observed that he does not comply with the terms of the *** since it is less than 300,000.00
  As a company we hope that customers read their voucher before arriving at the counter.

  
  We hope this email is helpful.

   

  Without further ado to add to this case, we hope you have a great day.

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21353234
  
  I am rejecting this response because I don't agree with your reasoning. I will just make sure to avoid you next time.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from this car rental place on 2/4. When I arrived they charged me a security deposit of ************************************************************************** the same condition. We have paperwork saying everything was returned the same, when we returned the car on 2/9. I asked once again once we returned the vehicle, when I would get my 300 dollar deposit back, they said it would be automatic and I didnt have to do anything. I waited about 1 week, messaged them via email and tried to call. No response. I texted the number they used to message me for the rental, no awnser. I waited another week, called multiple times. No voicemail, no call back, no awnser. Me and my boyfriend emailed them and texted again, no response. I have not been able to get a hold of anyone as to why this has not been refunded to my account. The only option I had was to dispute the money through my credit card and hope I can get it back this way. I am hoping that you can help make sure they do not do this again and possibly get my money back that was promised. It is unacceptable to not be able to reach anyone and not get responses back. They have sent me emails and texts asking for reviews but will not awnser my calls or messages.

  Business Response

  Date: 02/26/2024

  Good morning partner, in the copy of this client's contract it clearly says that the security deposit has a return time of 7 to 10 (business) days. To date it is only 11 days in force today, the administrative department was authorized to do so. The release today, we are at the right time as a company, the receipt was sent to the customer also to his email ************************************************
  
  If more than making reference we close this case.

   

  Thanks 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing as advised by the Customer Satisfaction Team to dispute the pricing with the rental company before taking further legal action. Below is the complaint I made to DiscoveryCars, through whom I made the initial booking, DC-*******, to dispute the pricing with the rental company. I was undoubtedly charged more than expected. I was promised that I would only pay $133.00 for the pickup. Instead, I was charged a ridiculously high insurance price, almost three times the cost of the rental: US$356.93. I specifically asked ************ well ahead of our trip on September 24, 2023, via email (attached) how much I would have to pay out of pocket, but I received no answer.I wouldn't have rented the car from this provider if I had known the insurance cost beforehand. But I expected it to be at least reasonable. I did my research recently. Time Stamped, a credible media project in partnership with one of the world's most trusted news outlets that provides unbiased and accurate reviews of U.S. financial services, including insurance, based on rigorous expertise, published a report titled "Liability-only vs. Full ************************ How to Choose," written by ********************************* and dated September 10, 2023. According to this, the average annual premium for "liability only" insurance by state was $974 in ******* (I'm attaching the article), or just $2.7 per day. However, Seven Auto charged me $50 a day! How come? For your reference, full coverage in ******* would cost $1459, rated annually, according to Time Stamped - in other words, only $4 per day. But I was only charged for "Property Damage Liability" (see attachment). Also, no Property Damage Liability policy information was provided - just the charge information.Note that at the moment, my family and I were just blindsided by the unexpected price increase at the counter. (PLEASE FIND THE REST OF THE COMPLAINT IN THE ATTACHMENTS, given the limited number of characters allowed.)

  Business Response

  Date: 01/15/2024

  Hello Dear *********** 
  Thank you for all the information shared with us about your complaint.
  The Platform that you used to make the reservation was Discover Car they after the reservation sent you that voucher that you sent to us with the terms and conditions., 
  where explain to you all the information to comply with the reservation. Unfortunately, your credit card from Scotiabank was not enough to cover the car because the credit cards do not cover property damage liability. 
  
  We are sorry that your experience with us was not the best, but as a company we hope that the client complies with the terms and conditions.

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21126851

  I am rejecting this response because the Business did not address the core of my complaint.

  From my experience and from what I see in the way the company handles other customers' complaints (from what I read on the BBB site), it feels like they are resorting to gaslighting. No, the problem wasn't the customer's lack of adherence to the terms and conditions, as they try to portray in almost every dispute like mine.

   My complaint was about an apparently intentional opacity when it comes to the price of the cover property damage liability - 1) as I pointed out, I asked directly and well in advance of my rental how much it would cost, but received no response; 2) on the spot, the cost of the coverage turned out to be ten times the market average - just see the evidence I collected afterwards; 3) judging from the experiences of other customers, this is a recurring problem, with a number of patrons falling into similar traps and being unfairly taken advantage of. To give an example, here's few of those bad experiences with Seven Auto Rent & Sale Car Rental on the BBB page: 1) "Upon arrival at the property, I was informed that my car insurance did not have enough Property Damage Liability coverage. I have State Farm and my policy provides $100,000 I was told that they required $300,000. I was charged an additional $279.96 to meet their requirements. It was 10 PM and I was with my family. We were the only customers present and I didn't feel that we had any options. We needed a car. I signed the rental agreement but I did not agree with the charge."; 2) "Days prior to arriving, I called about the insurance policy. Person at the company said my insurance was fine. When I arrive to pick up the car, I was told my insurance wasn't fine and needed to pay an additional $200 (2x the total rental cost). Dishonest business practice." See a screenshot attached. 

  As I see it, this could be a potential class action lawsuit, because as I said, I was in a very similar situation with Seven Auto Rent & Sale, where I was offered and baited with a comparatively low car rental rate, only to find out upon arrival that it only came with an unreasonably expensive "insurance coverage" that leaves the customer with few options. Which, in my opinion and the opinion of other customers, has nothing to do with honest business practices. Therefore, I demand compensation. I request a refund of the overcharged insurance premium of US$331+tax, with the balance reflecting the reasonable price for their services at the upper end of the average in *******, as explained by the independent U.S. media outlet I cited in the attachments above.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from Seven Auto (SA) on 8/30. 8 days’ total was $128, which we paid for in advance. Our conf email said: You must present the following documents: A credit card and a valid driver’s license. On 10/17, SA said it was mandatory that we provide proof of insurance covering at least $300K of property damage liability (PDL) though that wasn’t listed in docs. When I questioned not being informed of this policy he said it was listed in the fine print on our conf email (AFTER we had already purchased) and we had 48 hours only to call. Buried in the fine print-Proof of insurance must include insurance card on DL, CDW, TPL, and PDL coverage with a limit of $300K USD + is valid for at least 3 mos. We were going to add it to our insurance live so we didn’t have to pay the fees but SA verbally proclaimed they required this coverage for at least 14 days prior to pick up. This was NOT noted in the fine print and he could not provide paperwork that stated this requirement. The PDL cost $25.99/day=$207.92. We were told if we did not pay we could not rent a car, but had no other choice at this point. SA also charged $160.88 for various FL fees. Final bill was $551.27, after being made to believe our total would be the prepaid $128, a GROSS OVERCHARGE from expected. These coverages/fees are not standard for rentals. SA is using an illegal bait-and-switch tactic purposely deceiving the consumer for profit- adding the PDL info in the fine print emailed AFTER renting, w/only 48 hours to notice and NOT disclosing the timing required anywhere so consumers can’t get coverage themselves. The FL Unfair Trade Practices Act states, “Knowingly adding undisclosed or improper fees into a bill or contact” after attracting a consumer is prohibited under the FDUTPA. Verbally proclaiming a mandatory 14 day time period without previous notice violates UTPA. I would like to be reimbursed for fees charged for PDL (totaling $207.92), as well as other fees if they are not required by FL.

  Business Response

  Date: 11/07/2023

  
  Greeting BBB Team.
  
  Answering this complaint Mr. **** do not comply with the terms and conditions of his reservation, I uploaded again the information that Mr. **** provided that show the insurance information, we are not doing any illegal procedure. 
  
  As a company we expect the clients comply with the reservation's terms, unfortunately his insurance coverage from State Farm was less to the coverage required. We upload Mr. **** reservation as well.  

  Please let us know if you need more information about this case. 

  Atte: Seven Auto 

   

  Business Response

  Date: 11/07/2023

  
  Mr. ******** we understand your point of view, The information about the insurance and coverage is completely clear in your own voucher. We and other companies required the same coverage for PDL. And we also do not accept all the insurance company, just recognized and responsible insurance companies, because they are very diligent in the case to response any summitted claim. But in you case the coverage was not enough, and about taxes and fee is something that you have to paid when you pick it up. 

  Best Regards, 

  Seven Auto

  Customer Answer

  Date: 11/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The voucher that both Seven Auto and I had provided says the following:
  “Proof of insurance must include the declaration page, insurance card of the main driver with matching home address on DL, CDW, TPL, and Property Damage Liability coverage with a limit of $300K USD & is valid for at least three months FROM the pickup date.”
  
  The word “FROM” means “the point in time at which a particular process, event, or activity starts.”  This means what they are literally saying is the PDL should be valid BEGINNING from the pickup date and forward, which we were willing to do by calling our Insurance live to get it added to our policy, but they denied our ability to do so.  It is evident that Seven Auto is interpreting this specific narrative to mean BEFORE; however, the fact of the matter is that that is not how the contract explicitly reads.  It uses the word FROM.  It is unclear to an average consumer based on the language that one would need three months of coverage BEFORE a car rental is needed but instead at time of pickup.  The voucher verbiage does not accurately indicate SA's expectations leaving it up to the consumer to interpret with dire consequences if the interpretation doesn't align.  I would like to be reimbursed for the $207.92 due to this unclear contractual verbiage that caused my husband and I to accrue additional unexpected costs.
  
  Sincerely,
  
  ******* ****