Complaints

This profile includes complaints for Flexways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zezgo Orlando,LLC

  7652 Narcoossee Rd Suite B Orlando, FL 32822

• 

  Zezgo Orlando,LLC

  2301 NW 33rd Ave Miami, FL 33142-6921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arrived in ******* on 8 November 2024. We pre-paid for a rental car with ZezGo via **********. The rental car was covered by our ********** OneKeyCash rewards with no balance due. The vehicle was fully operational the night of 8 November however upon arrival in ***********, ** on 9 November the car would not start. The lights in the car functioned and doors unlocked but ignition would not turn over. The dashboard said mechanical failure consult manufacturer. 13 attempts were made to contact ZezGo, unsuccessfully, before contact was finally made. We were advised we had to go through ****** and pay the *** fee up front to have the car jumped ($79) however ZezGo would reimburse the *** fee. The jump start was able to turn the car over however, the *** tech said the battery was corroded and completely depleted measuring well below what is necessary to restart the battery after the car is turned off. The tech advised once the car was turned off it would not turn over again. As soon as the ignition was turned off we were unable to start the car again. After 24 hours, dozens of calls, texts, and emails between us, ******* ***, and ZezGo the car was finally towed back to ZezGo and they told us they would need us to email to discuss the battery issue. I emailed the ************** ************************************ seven times over a two week period. I then reached out to the corporate office who said they would need to reach out to the **************. Despite two separate tow truck drivers having to jump the vehicle to get it running and advising the battery was corroded and they had concerns about the vehicle being driven; on 2 December ZezGo corporate advised that the ******* manager did not think they should have to cover the cost of the *** jump start and they were confident the issue was the full fault of the customer. Even after over 18 emails the company has refused to provide contact information for any managers/supervisors in either the ******* or corporate office.

  Business Response

  Date: 12/05/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer. We checked the battery and it is on good conditions, the car hadn't presented that problem since it's back with us. 

  Please let us know if you have any questions.
  Thanks

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22630552
  
  I am rejecting this response because:

  Multiple mechanics sent out at the request of Zezgo (the rental car company) advised this battery was in poor condition and should not have ever been put on the road.  We were also advised by the company direct during recorded calls that the expenses from these mechanics would be refunded as Zezgo did not have any warranties on their vehicles  

  We will not be satisfied until 100% refund is issued.

  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund of Erroneous "Loss of ************** Charge Booking Number: NMVAVR Hello,I am reaching out regarding an erroneous "Loss of ************** charge applied to my rental car booking #NMVAVR. I booked this rental using my ************* Priceline VIP card, which provides extensive rental car coverage, including loss-of-use charges. According to Pricelines terms, when this card is used for payment and rental company coverage is declined, coverage includes:Physical loss and/or theft Valid loss-of-use charges Reasonable and customary towing charges For reference, see the attached Barclays document pages 13 to 15 which explains how I am covered as described above.Please process a refund for this duplicative charge. I appreciate your timely attention to this matter, and a prompt resolution will prevent the need for further action with the BBB.Thank you for your understanding and assistance.Respectfully,****** ******* Cell: ************

  Business Response

  Date: 11/05/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer. The insurance that you paid with us is Partial Damage Waiver that is an insurance that covers depreciation of the vehicle in case of an accident and the days we can't rent the vehicle due to repairs and that insurance does not cover it.

  Please let us know if you have any questions.

  Thanks,

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company defrauds people the scam works as follows. They rent you a car with a problem then they claim that you are the one who caused it and charge you for it. For me it was a crack in the windshield. When I first looked at the car I thought the window was recently washed and there was water on the window. After I drove it for 30 miles I found out of it was a crack in the windshield. I took photo of the crack and contacted the company. They are charging me 1350 for rhe crack alone beside what I already paid for the car.Enclosed please find the following:1) A photo of the damage of the windshield that I took on September 29. Same day I took the car.2) A screen shot of my phone that shows two calls that I did to FlexWays on Sept 29. The phone number is ************ which I got from priceline.The first call they tried to transfer me to the rental office and no one answered.The second call I told them to enter it on file that there is crack in the windshield and I asked that the rental office returns my call which they never did.3) The car they gave me had ****** miles on it and there was a Red light saying it required maintenance.

  Business Response

  Date: 11/04/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer. When you decide to be 100% responsible for the vehicle you need to returned the vehicle the same way we give you the car. When we inspect the car with you there was no crack on the windshield.

  We apologize for the inconvenience.

  Please let me know if you have any questions.

  Thanks,

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22508379
  
  I am rejecting this response because: No one inspected the car with me. That is a lie. I was given the keys and the name and model of the car. Also when I called they never called me back although I told them there was a crack in the windshield and they should enter it.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/05/2024

  All the customer are informed that they need to check the vehicle, scan the ** code and upload all the photos from the car and all the details. At the time of pick up you didn't inform about the crack and the photo was taken outside of the office.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22508379
  
  I am rejecting this response. In your previous response you claimed that you checked the vehicle with me.  I would assume you have cameras to show me and someone from the rental company checking the vehicle. I checked on Sept 29 around 2:00 pm so keep the video.

  You also claimed that the vehicle was 100% which is not true.

  I guess the only option is to go to court. Please remember that I reached out for a settlement before that. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 20 I rented a ****** Versa from Zezgo in *******, ** at the location nearest the ***********. The charges were to be $118.09 and there was a $250 security deposit which was to be refunded upon return of the car. I was to bring the car back on Aug 24th. I ended up returning the car on Aug 23 (as the attached receipt shows) and was told by **** who checked in my car, walked around the car to assure no damage and sat in the car to check mileage and fuel levels, and looked to make sure I had not left trash in the car) that everything was fine and my deposit would be refunded. When I got my credit card statement, after returning home, the $250 was charged on my bill. I reached out to Zezgo corporate who said I'd have to take it up with my credit card company - they said that I had to take up with Zezgo. I have emailed corporate to no avail, only run around statements such as there was off roading damage, which was impossible since I did not take the small car off roading and I told them that, they said they would reach out to *******. I called ************** and they said that there was smoke damage, which I told them was impossible since I do not smoke and no one smoked in the car while it was in my possession. The lady on the phone said I'd have to email their claims department which I did and they stated in the attached email that there was cigarette remains in the car and a strong smell, to which I wrote back and said at this point they are making up all kinds of excuses and have scammed me out of $250 because a NON SMOKER leave cigarette remains in a car and there was no smoke smell in the car while it was in my possession, because as a NON SMOKER I can't stand the smell of smoke and I would have noticed! This company has taken my $250 and scammed me out of the money making excuses with no proof or evidence of these claims. I want my $250 back and have tried everything I can think of to accomplish this on my own, now I need your help please.

  Business Response

  Date: 10/16/2024

  Dear customer,
  
  We were reviewing your information and when we inspected the car there were cigarette remains in the car and a strong smell, and our agreement indicates that if you smoke inside the car there will be a charge of $250 penalty. 
  
  Please let me know if you have any questions.
  
  Thanks,

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22423751
  
  I am rejecting this response because:  As I told them in my email response to them directly and as I put in my BBB information I am NOT A SMOKER therefore I did not buy any cigarettes nor were any cigarettes smoked in the car while it was in my possession, therefore these allegations are false, made up just to scam me out of money.  My friends who helped me in returning the car would also be able to verify that the car was clean, no smell, no smoke, no trash even left in the car.  These people are just trying to scam me out of $250.   

  I have traveled a lot this year and had many rental cars from various companies and when I travel, it is always my husband and myself and NEVER has any other company accused us of smoking in a car because we do NOT smoke... That's like saying someone had a dog in the car when they do not own a dog... Simply ridiculous!!! 

  I do not accept this made up excuse, especially since this is the 3rd excuse the company has told me as to why they kept my $250... First it was said to be the charge for insurance which I told them I didn't take and had proof I didn't take their insurance.  Then they tried to say it was from off roading damage, which I told them I did not take a ****** Versa off roading and their person who checked in the car, ****, stated there was no problems or damage to the car.  Now they are saying there was cigarette remains and a strong smoke smell, which is simply absurd to a NON SMOKER!!!! 

  I want my $250 back, and since I turned the car in a day early, I should be receiving a refund of a day's rental, and compensation for all the headaches they are causing me by stealing my money!

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Zezgo in *******, ******* October 2-7, 2024. I paid upfront through a travel agent. When I arrived at Zezgo, I was told I owed $275.52 for insurance and tolls and a $250 deposit. The travel agent was not told any of this when she booked the car for me. I was told that I had to $15.96/day for tolls because all roads in ******* are tolled roads and if I didn't pay up front, I would owe $25/day to them upon return of vehicle and fined up to $500 from the state of *******. After driving around, I found out not all roads in ******* are toll roads. I feel like I was scammed into paying more for a vehicle than I should have been.

  Business Response

  Date: 10/09/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer.

  
  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Toll Devices
  You have the following options to pay for toll fees:
  Pay toll fees in advance at a rate of USD 15.9616.11 per day
  Decline the Supplier's toll service and pay a penalty fee of USD 26.6326.88 for every toll used during your rental
  If you remove the Supplier's toll device from the vehicle, you will have to pay a replacement fee of USD 250.00.
  Please let us know if you have any questions.
  Thanks

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22395019
  
  I am rejecting this response because:

  I was told by the people that I had to pay $15.96, no ifs, ands, or buts about it. I was not given the option to pay as I went and was told that $25/day would be added to my final bill. I know for a fact that I did not rack up $15.96/day in tolls and want a refund.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This so called "dealer" is more of a scam than anything else. They have no intentions of returning deposits. They triple the price of the rental as soon as you're picking up the vehicle. The vehicle was in rough condition & clearly in a previous accident with the rear bumper hanging on for dear life. I requested multiple times for a receipt & never got one even though they said they'll be sending one or they've already sent one. I made sure they had the correct contact info as well. I'm sure they never wanted to send one to cover up their scam. These lowlifes are in such desperation for your money it's pathetic the extent they go to.

  Business Response

  Date: 10/29/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer. You returned the car with less gas than you should we give you the car Full and you returned the car half tank. So, we charged you the gas and the refueling fee that is $50.
  
  Please let me know if you have any questions.
  
  Thanks,

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car for a week in ******* ** through Priceline.com (in advance) for the week of July 27th, but the car rental was provided by FlexWays. When I purchased the rental, the price was included in the package, but it was relatively cheap addition to the price of the package. I arrived at the airport and was eventually shuttled to the Flexways/EZGo office. After waiting through the long line with my family (kids included), when I got to the counter the agent told me that there were mandatory fees on top of my rental cost that I had to pay before I could get a car. Those fees were described as "loss of revenue" insurance. Those mandatory fees were not disclosed on ANY of the agreements I read prior to purchasing the rental. I could not even find any reference to them in their own fine print after the fact. The total additional fees added up to $293 ON TOP OF MY ALREADY PAID FOR RENTAL, which was significantly more than the original cost of the rental I paid for. I had insurance that covered my through my own auto policy AND the credit card I used to purchase the rental/package but the agent told me those didn't work. I really had no choice but to pay the additional fees because I was stranded at this office with my luggage and family and with no form of transportation to go anywhere else. To me, the operation is a scam, luring renters in with prices that seem cheap but end up costing considerably more than using well established rental companies that are conveniently located at the airport. If I had been advised of the additional fees BEFORE I purchased the rental, there is no way I would have chosen to rent from this company.

  Business Response

  Date: 08/14/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer.
  
  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Your rental may have mandatory, local insurance requirements that result in additional charges at the time of hiring.
  
  You can find the link below 
  **************************************************************************************************************************************************************************************************************************************************************************
  
  Please let us know if you have any questions.
  Thanks

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22137377
  
  I am rejecting this response because:

   

  I did not rent from Expedia.  I rented from Priceline.com.  Also, that link didn't work.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, my friend and I took our kids to *******. We rented a car from this company and while we were staying in a hotel down in *****************, the landscaper reversed and hit the van that we were renting. We were not in the car, we were not around the car, the car was stationed in a valet parking lot. when I returned the car, zezgo charged me a deposit of $1,000 on my credit card, until they were able to be paid in full for the damages done to the van. They have since received a check for over $5,000 from the insurance company of the party at fault, and have yet to respond to emails contacts or letting me know that a manager is even available to speak to. I have tried multiple times also working with the claims department as well as ******* who is the company that received the money for zezgo and I find it absolutely unprofessional that they are not contacting me to give me my $1,000 back.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2024 I picked up my car rental from Zezgo. Even though I showed them proof I had adequate insurance coverage they charges me $81.34 for insurance. When we got in the car it was very obvious it had been smoked in. I returned the car on July 11. On July 14 they charged my credit card $275.89 for smoking in the car. I have called and emailed them several times with them insisting there was smoking in the car. I suggested they go back and check previous rentals on that car because I'm sure other people were charged for smoking in it. When I had the car it was never smoked in! Since I made that suggestion I have heard nothing more from them.

  Business Response

  Date: 07/24/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer. 

  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Your rental may have mandatory, local insurance requirements that result in additional charges at the time of hiring.

  You can find the link below 
  **************************************************************************************************************************************************************************************************************************************************************************

  Also,  when we inspected the car there were cigarette remains in the car and a strong smell, and our agreement indicates that if you smoke inside the car there will be a charge of $250 penalty. 
  
  Please let me know if you have any questions.
  
  Thanks,

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22013175
  
  I am rejecting this response because they are not stating the correct facts.  First let me say that I NEVER rec'd a copy of the paperwork * I have checked with my insurance company and they (again) have assured me that I have more than sufficient coverage for any car rental.  (They need to email me a copy of what their requirements are so I may forward them to my insurance company. 

  They DID NOT find remnants of any cigarette in that car!!!  Perhaps the person "cleaning" it was smoking OR if they did it was NEVER cleaned after the previous rental!!  There was absolutely NO smoking in the car!!  (They DO NEED to go back and check the previous rental(s) as I believe there has been more than one person charged for smoking in the car * the smell was horrible!!!!

  If I go back and look at customer reviews (on ********************, trip advisor, under Flexways and Zezgo website) the complaints are ALL for the same reason.  I figure they rent cars cheap because with their unfound charges it brings their rental cost up to the big guys.

  I will say I have learned my lesson * IF IT IS TOO CHEAP DO NOT use/get the service/product.

  They were unfriendly, never sent me ANY paperwork and barely spoke English.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to buy E-ZPass. If not, I couldnt take the. The service was horrible and I returned the vehicle a day earlier and they do not want to reimburse me for it. then when I try to pour speak to the manager, they just keep on hanging up the phone

  Business Response

  Date: 07/18/2024

  Dear customer, We apologize for the inconvenience while renting with us. We were reviewing your contract so we can provide you a better answer.
  
  In all the rent a car reservation pages where you make a reservation with us you can find available all the terms and conditions of renting with us. Our terms and conditions states that:
  
  Toll Devices
  You have the following options to pay for toll fees:
  Pay toll fees in advance at a rate of USD 15.9616.11 per day
  Decline the Supplier's toll service and pay a penalty fee of USD 26.6326.88 for every toll used during your rental
  If you remove the Supplier's toll device from the vehicle, you will have to pay a replacement fee of USD 250.00.
  
  You can find the link below 
  **************************************************************************************************************************************************************************************************************************************************************************
  
  Please let us know if you have any questions.
  Thanks

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 22002968
  
  I am rejecting this response because:
  I was told I could not reject the sun pass even if I werent to go through any tolls so thats not a solution. also, I dropped the car off one whole day early and they wont refund me for that day. I called and tried to speak to a manager. There is no manager on site and when I asked for the managers name, they hung up on me three times. When you try to call flex way and other business answers and says theyre not responsible for flex ways. Then I tried to ask if they had a dropbox for their keys and they told me that the car had to be returned before 11 PM because the gate will close and that wasnt true either. I couldve kept the car until my actual time had they not lied to me. Theyre stealing money from me because ** being charged for a day that I didnt even have the car. Also, I had purchased insurance prior to arriving at the rental place and they made me purchase their coverage as well. I wouldnt have been able to take the car had I not purchased their insurance. When I went to make a review, I found out that Im not the only one this has happened to. There are several negative reviews about this business about the same exact situation.
  Sincerely,
  
  *************************