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Business Profile

Clothing

Rock 'em Apparel Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of sock and shorts on 11/30, I received an email that the shipping label was created but the package was never picked up. I havent received any further information. Ive email customer service 3 times on different days and no response. I ordered this for a Christmas present and it obviously wont be here on time. Its extremely frustrating and disappointing.

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a pair of underwear on 12/10 (Order #*******) as a Christmas gift for my son. The payment has been processed, but I have not received any tracking information. Ive reached out twice via email and sent direct messages on their social media accounts, but have yet to receive a response. The company does not have a phone number listed, email is my only way to contact them.

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/4/24 for two boxers & one pair of socks. Order # is *******. I received a confirmation email on 12/4/24 and then a shipping email on 12/9/24. I have yet to receive my order (12/23/24). The tracking info states, "pre-shipment, shipping label created - **** awaiting item." This is a Christmas gift. I emailed last week (12/19/24) and again on 12/22/24 but have not received any response. I tried calling the company, but no one answered. I've sent messages to their FB and Instagram accounts with no response.

  • Initial Complaint

    Date:12/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company accepted payment for order but has not delivered merchandise or responded to multiple inquiries.MerchantRock 'Em Socks ******************** Transaction dateDec 10, 2024 Order ID#*********

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order and received confirmation on 12/5/24 and have yet to receive any updates or communication from the company. I don't know if my order has been shipped or lost or anything.

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 13, 2024 I placed an order for socks. After I hit the "complete" button I realized I made a typo on the email address. On or around Decmeberf 16, I sent an email to the company asking them to correct my email address as I did not receive a confirmation. I received an auto generated response. On 12/18, I sent another request and received another auto generated ************** I looked at my bank account to see if there was a phone number. I called ***************. No one picked up the phone. I looked at this BBB site and found a phone number. I called it with no response.This was a Christmas gift! I know everyone is busy, but a *** could have contacted me. I just want to know:1. Did you get my order 2. The tracking number 3. Did my order ship and when can I expect it.I would LOVE my recipients to receive their gift.********* "****" ********

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered socks on 12/1, received an email they were in pre-shipment status on 12/9. **** has not received the package yet. I sent an email several days ago and another on yesterday and have not received a response. I ordered this on 12/1 and it is now 12/19 without even leaving Rock Em Socks warehouse which is unacceptable. Please respond or I will need to dispute the charge with my credit card company.

  • Initial Complaint

    Date:12/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 19th 2024 I made a purchase from rock em socks. Was notified that **** that label was created but nothing sense then. I have reached out Monday the 16th and then have tried many ways to just get communication and nothing has happened.

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Rockemsocks on 11/26 and have yet to receive my order. I have contacted them twice asking for an update. To date I have received a tracking number on 11/5 but the status says that the label has been created but not sent out for shipping. I just want my money back if I cant get what I ordered. It was to be a Christmas present and it wont get to me in time now unless they rush it.

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 12/12/24. I have received an order confirmation and NOTHING else. I have used the "Contact Us" form 2 times on their website, but there is no other information about how long shipping will take, or if the item will even arrive before Christmas. I would cancel the order, but there is NO WAY TO DO THAT! I only ordered from this company because my son only asked for 2 items for Christmas and these socks were one of those. It is extremely frustrating when a company cannot give you a timeline, or updates, especially when you contact that via email. DO BETTER!

Rock 'em Apparel Co. is NOT a BBB Accredited Business.

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