ComplaintsforAccounts Receivable

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  AccountsReceivable.com website uses this address: ***************************************************************************. The BBB says they're at **** 33rd St. Anyways, AccountsReceivable.com has continuously chosen not to stay in communication with us. We've sent them business to collect money for us, one case that went to court. I've contacted them multiple times to find out any updates on our collection cases. They responded back one time giving me an update on cases that have not gone to court. When I asked about the case that did go to court, I was told I need to talk to their legal department. Last communication we had about the legal case was February of 2023. Since then, I have not heard back from the legal department. I reached back out to our representative and told them that we will no longer be using them for collections and we'd like a refund for the legal case we paid them to close for us. They have not responded.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I hired Accounts Receivable in November 2022. They did not collect anything. A few months later, they asked me to pay over $2000 legal fee to start enforcement. I asked them: "Your web site advertised as no Collection no Pay, why I have to pay"? I requested AR to cancel the contract. They refused and told me if I cancel the contract, I have to pay them 10% fee. Please stay away from this Collection agency. I consulted with several law firms, and they told me that their practice is illegal. This is a "Bate and Switch" illegal practice company. In steading doing their job to collect from debtor, they are trying collect from Creditor! Several other reviewers also said that..\

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Accountsreceivable.com is a national collection agency headquartered in Orlando. We contracted with this company to collect a bad debt. Their representative Jennifer C**** recommended that we seek legal action against a debtor on Dec 21, 2021. They accepted $2,425.00 from us in pre-paid legal costs to pursue the legal filing. File # ********** Despite numerous calls and e-mails, the company has not responded with the status of their services. As far as we know, nothing has been done, for over a year. On October 4, 2022 the company's representative Daniel R********* promised a written update on the status of the account. As of Jan 24, 2023 no response. We respectfully request the return of our pre-paid legal fees due to breach of contract.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  i own a jewelry company in downtown ***********, I had a problem with customer where she took my merchendise as well and did not pay as to other big jewelry companies, I handled her to this unresponsive company , they were answering me until we sued the said defendant, they requested the filing costs from me of $1550. after they receive money, they answered me only once or twice when I called them while the answers were already ready, but they were not contacting me unless I contact. it was said the defendant wants to pay $300 per month and we asked for $500 per month for the amount **** something dollar. so according to ******** who was always in contact with me said she will ask the said defendant's lawyer for our desired monthly payment . then after they started not to respond me, I am calling ******* directly as stated in the email no response , emailing them, going to their website complaining them and no any time they are not responding me like for 2 months or more. when I am calling their office, twice it happened that the operator is not connecting me to ******* , rather connecting me to a person where there is no response for ********************************************************** again , and 2 week attempt again I waited alot on phone and a man talked to me by saying this is not my business , the operator was connecting me someone else than ******** , the man said I will contact you but never happened. they took my money and now not taking care of me. I want to be paid the money I sued for.

  Customer response

  12/14/2022

  actually ****** from legal department of the said firm contacted me and made my day terrible. so we opened the door of my company and immindately the land line rang, it was him , he said something that is not related to what ******* said they took my money 3 months ago $1550 and still summons are not arrived to defendent . so he blamed me couple of times that why I contacted you, i explained the reason and appologized for the things happened. but the point is he was instantly making me blamed , like he is talking about the defendent suddenly changing the subject to blaming me , i got tired everytime to explain him the reason. he has another communication problem as well that he speaks very fast and on one tone, till i say him to slow down in talking. after the first blaming me i opened the speaker for everyone in the office to hear and witness how I am being TERRORISED PHYSCOLOGICALLY. then he said goodbye and I hanged off the phone while my heart would get off from its place for being blamed of something their fault. then I went somewhere for 2 minutes and when I came back my sister said the account receivable called you again, I called them a disaster female extreme rude secretary answered my phone and directed me to him , ****** bothered me by asking to remove my complaint from BBB. then after I hang off the phone whatever call came to my office by clients , i was in great panic that this firm call me again and blame me for something.

  Customer response

  01/11/2023

  where is my complaint that I made to account receivable, because when ****** from legal department contacted me weeks ago, he asked me to remove the complaint from public viewing, and now I am checking the complaint I wrote but not finding. can you please help me in finding that out? thanks

• Initial Complaint

  11/21/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired Accounts Receivable 11/05/21 to collect a judgement that I was having trouble getting paid. They were finally able to talk the company into making payments of $1000 a month the first payment was Sept 8th I received $700 per our contract on the 13th of the following month per their remittance terms posted on there website. So the next payment was received by them on oct 7th 2022 and I have not received any payment from them they collected my money and kept it . They have also received another $1000 payment on 11/14/22 that is not ready to send per there contract. That will not be sent until the 6th of Dec.I keep calling and they tell me they have to get back to accounting and will let me know the following day. Well that day comes and no call and I am forwarded to answering machines all day until I call from a different number and someone answers to tell me again the payment was sent but now today is Nov 21st the payment per our contract should have been sent no later then the 6th of the month where is my payment no one knows anything can you please help me get my money. I am sending a screen shot of the remittance terms on there website and the client log in where it shows money received how much and on what day. They are holding my money and have violated terms of the contract. I have also supplied them with My account information for ACH payment per there request to speed up the process of me getting paid and it has slowed it down

  Customer response

  01/10/2023

  I apologize for not getting back to you guys I lost my phone and internet. It was a break down in communication between them and myself. The issue was resolved just following the complaint maybe a week at most. I have since spoken to them and we have got issues taken care of. It was a mistake on my end by not requesting to speak to the proper person to get the issue taken care of. So we have opened our lines of communication to make sure all issues are resolved without involving other parties.
  

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company is pursuing a falsified claim against me. They called me and my wife yelling and harassing us. We had a dispute with a company, and now that company has hired 'Accounts Receivable' to pursue the claim. The lady on the phone yelled at me and called me a liar and and accused me of trying to steal.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I SUBMITTED A CASE FOR COLLECTIONS AND THEN ASKED JAMES M******* TO HOLD THE CASE AND NOT PROCESS IT. THEY PROCESSED IT ANYWAY AND NOW WANT A PAYMENT FROM US FOR ABSOLUTELY NOTHING. I COLLECTED THE INSURANCE PAYMENT NOT THEM. I MADE IT CLEAR THAT THE CASE NEEDS TO BE HELD. NO ONE EVER SAID THAT THERE WILL BE ANY FEES FOR THAT. PLEASE HELP ME RESOLVE THIS ISSUE.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On January 19, 2022 I paid Accounts Receivable in Orlando, FL $100 to start action to collect rental payments from Tenants that were 8 and a half months behind in rent ($6750) after NYS had paid 15 months of their rent. I was told they would get 30% of whatever they collected. Their ad is very clear we don't get paid if we don't collect. Three months later they still had not collected anything and the Tenants had said that NYS paid me and they were not paying anything else. I spoke with Accounts Receivable and was told that they would check to see if their legal department would take my case and they would call back in fifteen minutes. Two weeks later they still had not called me back. I contacted a private Attorney and started the eviction process because they now owed another 3 months of rent ($2400 for a total of $9150). The Attorney sent a letter and the tenants called to say they would pay. I contacted the tenants and they asked if I would accept $5800 of the $9150 as full payment and I accepted that with the understanding that the rent was to be paid by the 14th of every month from that point forward. I notified Accounts Receivable so they would stop any action and they started billing me for 30% of $5880 (not even the correct amount) even though they are not the ones that collected the debt.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On or about 11/5/21, I engaged AR Collection Agency to collect a debt from an attorney I did work for in Gainesville, FL. After multiple attempts to collect, AR told me they would have to hire an attorney to assist in the collection. On 1/20/22 I gave authorization to proceed with an attorney, sent them a check for $1050 (the estimated legal fees), and negotiated a collection fee of 35% of funds collected, to be paid to AR. On 1/21/22 Jennifer Carey of AR emailed me a new contract with the negotiated fee of 35%, which I signed, scanned and returned to AR on the same day. On 4/4 we reached a settlement and the AR attorney collected $5000 on my behalf. I tried repeatedly to contact AR by phone and email with no response. I finally did speak to GM Mary. She didn't have much to say other than the charge for services was 50% nonnegotiable, and she flat out refused to acknowledge the revised contract ever being sent by Ms. C***, or the signed contract ever being received by them. Jennifer was not available and I would never speak to her again. After 1 month of no return calls, no contact, on 5/9 they sent me a check for approx. 57.5% of the collected amount instead 65% per the revised contract, plus the unused legal expenses of $630.82. So AR owes me an additional $375.00. On 5/12 I emailed Karla B**** to notify her of the discrepancy, and on 5/17 Ms. B**** emailed back that they have no record of the revised contract, they would never negotiate a fee, and if they did it would be with an addendum not a new contract. She also mentioned they decreased the charge to 42.5% to "meet in the middle". She added that the matter is closed. I never agreed to this and requested a additional check for the remaining 7.5% or $375.00. AR is responsible for their employees to follow policies and procedures. There are consequences when they don't. Customers should not have to pay for their employee errors. AR has and continues to engage unfair and deceptive business practices.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  i had invoices with this company placed in collection for over a year. they have 0 success rate in getting invoices paid. i wasted precious time by placing them with this company. now invoices are old and cannot be collected at all. further more, they had the audacity to send me a bill for $23.20 for canceling the invoice in their system because the customer decided to return the goods.. they did no work on my account, collected $0 for my invoices yet dont have any issues sending me bills for the lack of their work. i need this invoice voided and no further contact from them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩