Complaints

• Initial Complaint

  09/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today is Tuesday September 10th and I have just received a disturbing phone call from this collection agency. They claim that i owe over $200 to a doctor i have not seen since before my mother died, and my mother died in 2018. I let them know that I was not in the state in 2020, which is when they say the service was received. The woman read and addressed to me which was an old address. I said I did not live there anymore and she asked me for my new address. I declined to provide her with any information because this was all suspicious to me. Well that prompted her to say that she already knew everything about me, my Social Security number, my phone number, my addresses, and that she would be sending the bill out to the address that she had despite my request to not send my health information to anyone. She said that she is mailing it out to the address she has on file and hung up on me. This unprofessional behavior only further concerns me. I called back and asked to be taken off the calling list. She said there is no calling list, that is a misconception and she can call. I said I did not wish to be called and I would contact that doctor directly to resolve this. Their tone of voice, actions and behavior are unprofessional and make me feel very uncomfortable. I told her that it would be a violation of HIPAA to send my information to an address I told her I did not live at and she exclaimed that she knew all about HIPAA and was doing what was within the law. How is it in the law to send someone's medical information when they ask you not to? This company better never call me again.

  Business response

  09/11/2024

  Many of the reviews left for a collection agency are from consumers who arent pleased about being turned over to collections in the first place. A collection agency is unable to reveal the existence of a debt to any third party. That means responding to any kind of review positive or negative is not allowed. Due to the fact that the "BBB" post publicly reviews and responses, it is not the proper forum to a collection agency to respond to any underlying issue. 
  While there are many reasons that might impact a customers ability to pay, its the job of the collection agency to recover that debt on behalf of its client.
  The anonymity given to reviewers makes it impossible to know what the situation is under most circumstances. If you would like to address your concerns please contact our office directly.

  Customer response

  09/11/2024

   
  Complaint: 22267043
  
  I am rejecting this response because:

  It is disappointing that your response to my initial complaint attempted to reframe the situation as simply a case of someone being miffed due to being in collections. This characterization is both inaccurate and dismissive. For context, I maintain a credit score of 750 and have no issue with paying my debts. My complaint stems from the hostile and rude manner in which your agent attempted to collect a "debt," not the existence of the debt itself.
  
  Furthermore, your statement, "A collection agency is unable to reveal the existence of a debt to any third party," supports the validity of my complaint. I explicitly requested that a medical bill not be sent to an old address where I no longer reside, yet the agent disregarded my request and insisted on sending it anyway before abruptly ending the call by hanging up on me.
  
  Additionally, your response that "responding to any kind of review positive or negative is not allowed" is entirely unacceptable. A more appropriate and ethical response would have been something like: "While we cannot disclose whether the complainant has a debt, we expect all of our agents to conduct themselves with professionalism in all interactions. We will review the recorded calls and take appropriate action to ensure our employees uphold the standards of integrity we expect."
  
  I have since resolved the matter directly with the original creditor, my ******* *** simply did not have my updated contact information. The balance is now zero, and as such, there is no further need for your company to mail anything to me or contact me again.
  
  I trust that you will take this complaint seriously and ensure that future interactions with others are handled with the professionalism and respect they deserve.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is trying to charge me fake charges! The need to rectify this and stop doing this to people. Countless reviews online of their scams.They were tasked to collect for me from 2 companies and were unsuccessful citing that 1 of them was out of business 10+ years and refused to pay and the other would not respond to calls or emails.They were then instructed in-writing as well as by phone instructed to close my account and withdraw both these tasks months ago, since I did not feel they were doing a good job and had been unsuccessful in March. I noticed they never did it so had contacted them again today to remind them. Nothing is owed to them whatsoever...no collect, no pay...it's commission ONLY.and they are trying to tack on fees though account was closed months ago AND I did not collect any funds yet either. I was seeking to transfer this elsewhere or try to recover funds myself, but have not done so. I only contacted them again to remind them to do so because they had not handled the closure requested, as a courtest, that was all...and now they try to tack on some BS fees, though no funds were received by me and even if they had been, they are not owed a cent since this was to have been withdrawn from them months prior.THEY MUST RECTIFY THIS IMMEDIATELY.

  Business response

  07/12/2024

  In response to Complaint ID ********,

  
  We are in receipt of your recent complaint filed through the Better Business Bureau. It is with great disappointment that we address the baseless allegations you have made against our company.
  Firstly, your claim that we are attempting to charge you "fake charges" is entirely unfounded and malicious. Allow us to clarify the facts: upon reviewing our records, there is no evidence to support your assertion that you instructed us, either in writing or verbally, to close your account and withdraw the tasks assigned to us months ago. In fact, our records clearly indicate ongoing communication and efforts to resolve your claims up until your email communication on 7/3/24, where you directly emailed our office the following, skin2skincare has been settled. you can remove it from your database. This clearly confirmed there was some kind of settlement. When we responded requesting more details to this resolution, it was promptly followed by your hostile and uncooperative behavior when we sought clarification.
  

  From client on 7/3/24, 3 months after she supposedly cancelled her claims with our office:
  skin2skincare has been settled.  you can remove it from your database
  

  Our response:
  ***, good morning. Please confirm the amount that has been received.
  

  Her Response:
  You were previously advised to release this and any others since you were unsuccessful and you advised to handle it with an attorney or hire you to pursue which I declined.  This was merely a gesture to ensure that was done so they do not receive any calls from you again."
  
  "Writ of execution was filed on my own. 

  ^ So, a writ of execution was filed on your own? Here is the legal definition of a writ of execution: A writ of execution is a legal document issued by a court directing a ********** office or the U.S. Marshal ******* to enforce and satisfy a judgment for payment of money.1 This *** include the seizure of assets. Reference: Writ of Execution: Definition, How It's Used, and What's Excluded (investopedia.com)

  
  Furthermore, the accusation that we attempted to impose fees after the closure of your account is completely false. As a commission-only service, we are compensated solely based on successful collections. Your implication that we are levying additional charges without any funds being collected is not only erroneous but also defamatory. Again, you obviously settled this account and are refusing to comply with specifics to the settlement, especially considering it is a legal judgment, it needs to be completely accurate information.

  
  It is important to note that your reference to being an attorney representing yourself, using a Gmail account purporting to be a law office, is deeply concerning. This misrepresentation only adds to the deceptive nature of your interactions with our company. Moreover, your attempt to fabricate a letter claiming closure of your files, which we have no record of receiving,speaks volumes about your lack of credibility in this matter.

  
  Contrary to your allegations, we have diligently pursued collection efforts on your behalf, successfully recovering funds for you in the past which you have received a remittance from us via ACH in February of 2024, which you conveniently failed to acknowledge in your lodged complaint. Your dissatisfaction seems rooted in your own interference with the claims process,a clear breach of our contractual agreement.
  Regarding your invoices, while they remain valid and due, we are willing to adjust them upon receipt of documented proof of any amounts you have received in settlement of Skin2Skincare, that *** have been for less than the amount originally sent to us.

  
  Finally, your defamatory actions, including posting false and misleading information online, constitute slander and are not acceptable under any circumstances. We are prepared to furnish all pertinent email correspondence and evidence demonstrating the extent of our efforts and the accuracy of our statements.

  
  In conclusion, we demand that you cease all defamatory actions immediately.Should you fail to do so, we will not hesitate to pursue legal action to protect our reputation and interests.
  

  
  

  Customer response

  07/12/2024

   
  Complaint: 21942172
  
  I am rejecting this response because:

  AFFIRMATION OF FACTS

  1. You were faxed and sent physical mail of notice to close account in April 2024 (for which I have proof.)

  2.  In March, you contacted Skin2Skincare and stated you were unable to collect since the company went out of business some 12 years ago and they refused to pay.  That was your last contact with them (have proof which will gladly show to authorities.)

  3.  In April, you contacted a company KOA stating that they would they not respond to your calls or email and you then suggested that I pay to domesticate the judgement, which I DECLINED.

  4.  THERE HAS BEEN NO RECENT CONTACT BY YOU TO EITHER OF THEIR COMPANIES ON MY BEHALF (which I have heavily documented with evidence and it has been sent to authorities).

  The recent contact to me was ONLY my noticing you had not closed my accounts despite my numerous requested to do so PRIOR.

  Your company is NO COLLECT, NO PAY.  NO FUNDS HAVE BEEN RENDERED.  NOTHING IS DUE TO YOU.  You merely took it upon yourself to place me with some made up bill with ZERO documentation to substantiate this which is fraudulent and illegal.  Both judgements are very much so active, but as stated in April correspondence to you, that I would be having someone else handle this since you were unsuccessful.  However, you are not authorized to pursue them as you were instructed countless times to close account dating back to April to present.  

   

  If this is not cleared up immediately, I will press criminal charges against the company and associates involved and prosecute this to the fullest extent.  Too many other people have been scammed by the company, countless reviews online which PRIOR to any of this, I questioned which I was assured would not happen...and here we are.  I will make sure all those affected by this receive their money returned, reports corrected, and ensure the company receives penalties and is shutdown.  It was suggested that I report this to the *** by the police and fraud **** and I will do so if need be.  Enough is enough.

  
  Sincerely,
  
  Tag Ceder

  Business response

  07/24/2024

  Regarding your recent complaint, we categorically refute the allegations made against our company. Please find below our detailed response addressing each point raised:

  1.Fabricated Notice to Close Account: The assertion that a notice to close your accounts was sent in April 2024 is unequivocally false. We maintain meticulous records, and no such communication exists in our files. Our correspondence clearly indicates that you contacted us on [date], specifically requesting closure following receipt of payment. Any documentation provided by you alleging otherwise is demonstrably fabricated.

  2.Handling of Claims: Attached to this response are email communications confirming our ongoing management of all claims, including confirmation from you that Skin2Skincare's obligation has been settled. Our commitment to diligently pursue outstanding invoices remains unwavering, in accordance with the terms outlined in your contractual agreement with our office.

  3.Declined Legal Action: Contrary to your claim, our records and previous responses to the BBB confirm that you declined to proceed with legal action against KOA. In the recommendation for enforcement action, it specifically states as the last paragraph with an asterisk next to it * If you do not wish to proceed with legal action at this time, we will continue to pursue this claim via collection until we deem our efforts exhausted which at that time, we will notify you and will close our file. Feel free to give me a call to discuss how we should proceed with your claim. THIS HAS ALSO BEEN ADVISED TO HER DIRECTLY AND TO THE BBB IN OUR LAST RESPONSE. Yet again attached herein as proof. This will further prove she did not cancel these claims in mid-April like she says she did, or this conversation would have never been had in the first place., reflecting our continued efforts to resolve your outstanding claims diligently.

  4.Recent Contact and Alleged Fraud: Your assertion that there has been no recent contact on your behalf is refuted by documented evidence provided in prior correspondences. Any allegations of fraudulent activity on our part are baseless and intended to distract from your contractual obligations.

  In conclusion, your accusations lack merit and are an attempt to avoid fulfilling your financial responsibilities as outlined in our contractual agreement. We urge you to review the attached contract, which clearly outlines procedures for claim closure and your obligations in the event of direct payment.
  

  Should you provide evidence demonstrating a discrepancy between the amount received from Skin2Skincare and that submitted to our office, we are prepared to adjust the invoice accordingly upon verification.
  

  We remain committed to resolving this matter swiftly and fairly. Please contact our office directly to discuss a resolution or further clarify any misunderstandings.

  Customer response

  07/24/2024

   
  Complaint: 21942172
  
  I am rejecting this response because:
  1. Skin2Skincare $0 collected and KOA $0 collected = $0 owed to you.  agency is no collect, no pay.  

  2. Yes, have proof this was cancelled and withdrawn after you stated on both you were unable to collect.  S2S you stated in March they would not pay since they have been out of business for 12 years.  *** would not respond to your calls AT ALL and you tried to get me to pay to transfer the judgement which was declined firmly by me.

  This matter has been reported to all authorities along with extensively documented evidence of these matter AS WELL AS OTHERS WHO HAVE HAD SIMILAR ISSUES WITH THIS COMPANY'S FRAUDS WHO WILL INDEED BE JOINING THE LAWSUIT, IF THIS IS NOT RECTIFIED ON THE COMPANY'S END IMMEDIATELY.  ENOUGH IS ENOUGH.  I have personally spoken with others at-length who have had the same thing happen to them by this company and their practices.  

  This has been brought to the attention of the ****************************** yelp, ******* ripoffreports, consumer reports, classaction.org, etc. 

  Sincerely,
  
  Tag Ceder

  Business response

  07/24/2024

  We have carefully reviewed your complaint and your rejection of our previous response. Our position remains the same.
  

  Our agreement stipulates that 4. CLIENT may withdraw a claim placed with Accounts Receivable only where a) there has been no activity on the account in the preceding sixty (60) days and b) the claim is not in litigation or involved in an insolvency proceeding. All withdrawals must be done via fax to ************** by CLIENT and any commission then due and payable to Accounts Receivable must be paid before the claim is deemed withdrawn. Any claim canceled by CLIENT while payments are being made by debtor will be billed by Accounts Receivable for the full anticipated commission due Accounts Receivable on the entire amount of the original claim assigned to Accounts Receivable. There is a fee of 10% of the principal balance of the account for administrative, initiation and clerical expense on all accounts withdrawn by CLIENT not in accordance with the provisions of paragraph 4a and 4b."  and
  
  "5. CLIENT shall report all direct payments made by Debtor to CLIENT to within three (3) business days of receipt of payment by CLIENT via fax to **************, and the commission due Accounts Receivable on the direct payment shall be remitted to Accounts Receivable within (21) days."
  

  Please note that our contractual terms specify obligations regarding withdrawals and commissions due in such scenarios.
  
  Regarding the cancellation of services, our records indicate specific terms under which claims can be withdrawn. As per our contract, any cancellations not meeting these criteria may incur fees. We have documented correspondence and evidence showing your acknowledgment of a settlement, which aligns with our service agreement for which you have been billed. We remain willing to adjust this direct payment confirmed once proof it provided for a lesser amount.
  
  We take your allegations seriously. However, we maintain that our actions have been in accordance with the terms outlined in our contract. Any assertions of fraudulent practices or improper conduct have been addressed with factual evidence, including communications confirming settlement and closure of your claim on 7/3/24.
  In an effort to resolve this matter amicably, we propose a resolution:

  
  Accounts Receivable will discount your invoices by $500, provided the remaining balance is settled promptly.
  Upon receipt of payment, we will close all files related to this matter and request that any unfounded complaints be retracted.
  We remain committed to resolving this dispute and trust that this proposed resolution will be acceptable to you. Please contact us at your earliest convenience to finalize this matter.

  Customer response

  07/24/2024

   
  Complaint: 21942172
  
  I am rejecting this response because:

  Claim was closed LONG BEFORE 7/3/24, but nice try.  $0 collected = $0 owed and you cannot falsify documents or hold my judgement hostage.  

  MY RESPONSE REMAINS FIRM and unfortunately, your claims will not hold up in a court of law, as MY OWN PROOF ALONG WITH WITNESSES YOU HAVE COMMITTED THE SAME FRAUDS AGAINST HAVE PRODUCED NOTARIZED STATEMENTS OF THEIR TESTIMONIES AND I HAVE CONCRETE EVIDENCE OF WITHDRAWAL OF MY JUDGEMENTS long before.  
  
  Sincerely,
  
  Tag Ceder

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  AccountsReceivable.com website uses this address: ***************************************************************************. The BBB says they're at **** 33rd St. Anyways, AccountsReceivable.com has continuously chosen not to stay in communication with us. We've sent them business to collect money for us, one case that went to court. I've contacted them multiple times to find out any updates on our collection cases. They responded back one time giving me an update on cases that have not gone to court. When I asked about the case that did go to court, I was told I need to talk to their legal department. Last communication we had about the legal case was February of 2023. Since then, I have not heard back from the legal department. I reached back out to our representative and told them that we will no longer be using them for collections and we'd like a refund for the legal case we paid them to close for us. They have not responded.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I hired Accounts Receivable in November 2022. They did not collect anything. A few months later, they asked me to pay over $2000 legal fee to start enforcement. I asked them: "Your web site advertised as no Collection no Pay, why I have to pay"? I requested AR to cancel the contract. They refused and told me if I cancel the contract, I have to pay them 10% fee. Please stay away from this Collection agency. I consulted with several law firms, and they told me that their practice is illegal. This is a "Bate and Switch" illegal practice company. In steading doing their job to collect from debtor, they are trying collect from Creditor! Several other reviewers also said that..\

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Accountsreceivable.com is a national collection agency headquartered in Orlando. We contracted with this company to collect a bad debt. Their representative Jennifer C**** recommended that we seek legal action against a debtor on Dec 21, 2021. They accepted $2,425.00 from us in pre-paid legal costs to pursue the legal filing. File # ********** Despite numerous calls and e-mails, the company has not responded with the status of their services. As far as we know, nothing has been done, for over a year. On October 4, 2022 the company's representative Daniel R********* promised a written update on the status of the account. As of Jan 24, 2023 no response. We respectfully request the return of our pre-paid legal fees due to breach of contract.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  i own a jewelry company in downtown ***********, I had a problem with customer where she took my merchendise as well and did not pay as to other big jewelry companies, I handled her to this unresponsive company , they were answering me until we sued the said defendant, they requested the filing costs from me of $1550. after they receive money, they answered me only once or twice when I called them while the answers were already ready, but they were not contacting me unless I contact. it was said the defendant wants to pay $300 per month and we asked for $500 per month for the amount **** something dollar. so according to ******** who was always in contact with me said she will ask the said defendant's lawyer for our desired monthly payment . then after they started not to respond me, I am calling ******* directly as stated in the email no response , emailing them, going to their website complaining them and no any time they are not responding me like for 2 months or more. when I am calling their office, twice it happened that the operator is not connecting me to ******* , rather connecting me to a person where there is no response for ********************************************************** again , and 2 week attempt again I waited alot on phone and a man talked to me by saying this is not my business , the operator was connecting me someone else than ******** , the man said I will contact you but never happened. they took my money and now not taking care of me. I want to be paid the money I sued for.

  Customer response

  12/14/2022

  actually ****** from legal department of the said firm contacted me and made my day terrible. so we opened the door of my company and immindately the land line rang, it was him , he said something that is not related to what ******* said they took my money 3 months ago $1550 and still summons are not arrived to defendent . so he blamed me couple of times that why I contacted you, i explained the reason and appologized for the things happened. but the point is he was instantly making me blamed , like he is talking about the defendent suddenly changing the subject to blaming me , i got tired everytime to explain him the reason. he has another communication problem as well that he speaks very fast and on one tone, till i say him to slow down in talking. after the first blaming me i opened the speaker for everyone in the office to hear and witness how I am being TERRORISED PHYSCOLOGICALLY. then he said goodbye and I hanged off the phone while my heart would get off from its place for being blamed of something their fault. then I went somewhere for 2 minutes and when I came back my sister said the account receivable called you again, I called them a disaster female extreme rude secretary answered my phone and directed me to him , ****** bothered me by asking to remove my complaint from BBB. then after I hang off the phone whatever call came to my office by clients , i was in great panic that this firm call me again and blame me for something.

  Customer response

  01/11/2023

  where is my complaint that I made to account receivable, because when ****** from legal department contacted me weeks ago, he asked me to remove the complaint from public viewing, and now I am checking the complaint I wrote but not finding. can you please help me in finding that out? thanks

• Initial Complaint

  11/21/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired Accounts Receivable 11/05/21 to collect a judgement that I was having trouble getting paid. They were finally able to talk the company into making payments of $1000 a month the first payment was Sept 8th I received $700 per our contract on the 13th of the following month per their remittance terms posted on there website. So the next payment was received by them on oct 7th 2022 and I have not received any payment from them they collected my money and kept it . They have also received another $1000 payment on 11/14/22 that is not ready to send per there contract. That will not be sent until the 6th of Dec.I keep calling and they tell me they have to get back to accounting and will let me know the following day. Well that day comes and no call and I am forwarded to answering machines all day until I call from a different number and someone answers to tell me again the payment was sent but now today is Nov 21st the payment per our contract should have been sent no later then the 6th of the month where is my payment no one knows anything can you please help me get my money. I am sending a screen shot of the remittance terms on there website and the client log in where it shows money received how much and on what day. They are holding my money and have violated terms of the contract. I have also supplied them with My account information for ACH payment per there request to speed up the process of me getting paid and it has slowed it down

  Customer response

  01/10/2023

  I apologize for not getting back to you guys I lost my phone and internet. It was a break down in communication between them and myself. The issue was resolved just following the complaint maybe a week at most. I have since spoken to them and we have got issues taken care of. It was a mistake on my end by not requesting to speak to the proper person to get the issue taken care of. So we have opened our lines of communication to make sure all issues are resolved without involving other parties.
  

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company is pursuing a falsified claim against me. They called me and my wife yelling and harassing us. We had a dispute with a company, and now that company has hired 'Accounts Receivable' to pursue the claim. The lady on the phone yelled at me and called me a liar and and accused me of trying to steal.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I SUBMITTED A CASE FOR COLLECTIONS AND THEN ASKED JAMES M******* TO HOLD THE CASE AND NOT PROCESS IT. THEY PROCESSED IT ANYWAY AND NOW WANT A PAYMENT FROM US FOR ABSOLUTELY NOTHING. I COLLECTED THE INSURANCE PAYMENT NOT THEM. I MADE IT CLEAR THAT THE CASE NEEDS TO BE HELD. NO ONE EVER SAID THAT THERE WILL BE ANY FEES FOR THAT. PLEASE HELP ME RESOLVE THIS ISSUE.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On or about 11/5/21, I engaged AR Collection Agency to collect a debt from an attorney I did work for in Gainesville, FL. After multiple attempts to collect, AR told me they would have to hire an attorney to assist in the collection. On 1/20/22 I gave authorization to proceed with an attorney, sent them a check for $1050 (the estimated legal fees), and negotiated a collection fee of 35% of funds collected, to be paid to AR. On 1/21/22 Jennifer Carey of AR emailed me a new contract with the negotiated fee of 35%, which I signed, scanned and returned to AR on the same day. On 4/4 we reached a settlement and the AR attorney collected $5000 on my behalf. I tried repeatedly to contact AR by phone and email with no response. I finally did speak to GM Mary. She didn't have much to say other than the charge for services was 50% nonnegotiable, and she flat out refused to acknowledge the revised contract ever being sent by Ms. C***, or the signed contract ever being received by them. Jennifer was not available and I would never speak to her again. After 1 month of no return calls, no contact, on 5/9 they sent me a check for approx. 57.5% of the collected amount instead 65% per the revised contract, plus the unused legal expenses of $630.82. So AR owes me an additional $375.00. On 5/12 I emailed Karla B**** to notify her of the discrepancy, and on 5/17 Ms. B**** emailed back that they have no record of the revised contract, they would never negotiate a fee, and if they did it would be with an addendum not a new contract. She also mentioned they decreased the charge to 42.5% to "meet in the middle". She added that the matter is closed. I never agreed to this and requested a additional check for the remaining 7.5% or $375.00. AR is responsible for their employees to follow policies and procedures. There are consequences when they don't. Customers should not have to pay for their employee errors. AR has and continues to engage unfair and deceptive business practices.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩