We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Collections Agencies

          Southern Management Systems, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collections Agencies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/20/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            I am not liable for this debt and I do not have a contract with SOUTHERN MANAGEMENT SY plus they did not provide me with the original application like I asked.Account No: ************ Amount Disputed : $0

            Business response

            01/28/2025

            Please see attached response

          • Initial Complaint

            01/18/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            i am not liable for this debt with SOUTHERN MANAGEMENT ********** i do not have a contract with them they did not provide me with the orignal contract as i requested

            Business response

            01/28/2025

            Please see attached response

          • Initial Complaint

            12/23/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I am not liable for this debt with southern management system **** I do not have a contract with Southern Management **********, they did not provide me with the original contract as requested.

            Business response

            12/31/2024

            Please see attached response

          • Initial Complaint

            12/10/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I'm not liable for this debt with SOUTHERN MANAGEMENT ********** i do not have a contract with Southern management systems **** ******* who is trying to collect and reported on my credit report. I did not sign any paperwork with this company Southern management systems. They did not provide me with the original contract as requested

            Business response

            12/18/2024

            Please see attached response

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Dear Southern Management Systems,I am writing to formally dispute the inaccurate collection account reported by **********************, located at *******************************************, on my credit report. This account reflects a balance of $1,443.00, posted on November 7, 2024, and is associated with partial account number ********************* account is fraudulent and invalid. I gave proper notice to vacate my previous property manager before moving out, and no outstanding balance should exist. The address associated with this account is not mine, and I have never resided there. I was never notified of this alleged balance or given the opportunity to dispute it before it was sent to collections.Additionally, the current management of ****************** Lofts confirmed that the previous management company no longer exists and verified that they have no record of any balance under my name. This confirms the accounts inaccuracy.This erroneous reporting has caused significant harm to my credit and placed an undue burden on my health. As someone living with a diagnosed medical disability, the stress from this error has exacerbated my condition, creating an unnecessary obstacle to maintaining my well-being.The fabricated fees and misrepresentation of my information violate the Fair Credit Reporting Act (FCRA). I am requesting the immediate removal of this account from all credit bureaus and my LexisNexis file. Please provide written confirmation of this correction within 30 days.Failure to resolve this matter promptly may result in legal action to recover damages, including harm to my credit score, financial stability, emotional well-being, and the health impact of this unnecessary ********* verify my identity:Social Security Number: XXX-XX-7629 Date of Birth: 04-xx-1978 I am prepared to provide additional documentation if necessary. I strongly urge you to address this promptly.Thank you for your attention.******* ******

            Business response

            12/16/2024

            Please see attached response

            Customer response

            12/18/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ******* ******

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            SOUTHERN MANAGEMENT SYSTEMS Debt Validation Request Account *********************** correction to my credit report. I demand this account be removed from my credit report. I did not sign nor recieve a contract from/paperwork from collection agency. They did not provide orginal contract as requested. I am not liable for the debt with ***********************/ASSET I was on a month-to-month lease and they are falsing documents with a company I have no contract with.

            Business response

            12/16/2024

            Please see attached response

            Customer response

            01/02/2025

            Will this be removed from my credit reporting?

            I do not owe these people.

            Customer response

            01/06/2025

            Date Sent: 1/2/2025 4:41:36 PM

            Will this be removed from my credit reporting?

            I do not owe these people.

            Business response

            01/14/2025

            Please review attached response.

          • Initial Complaint

            12/05/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I move out from Trailside Student Living( ***********************************) apartment 4102 on September 5th. I hadnt received any updates or notifications about move out charges or cleaning fees since then. Three months later, my guarantor, which is my mom, received a mail from ******* Management System today, which is a debt collector, saying I owed Trailside apartment ****** dollars of move out charges. There isnt a list of specific charges or individual damages on the mail. No information is provided on what exactly was damaged in 4102 and how much it costs exactly to clean/fix.

            Business response

            12/19/2024

            Please see attached response

          • Initial Complaint

            11/22/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am not liable for this debt with Essex Place/Blackhawk A, I do not have a contract with Southern Management System, they did not provide me with the original contract as I requested

            Business response

            12/03/2024

            Please see attached response

          • Initial Complaint

            11/20/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I am not liable for this debt with Southern Management Systems, Inc. I do not have a contact with the southern Management Systems, Inc. They did not provide me with the original contact as requested.

            Business response

            11/27/2024

            Please see attached response

          • Initial Complaint

            11/13/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I am not liable for this debt with southern management syst. I do not have a contract with Southern Management Syst. They did not provide me with the original contract as I requested.

            Business response

            11/18/2024

            Please see attached response

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 47

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 149966

          Orlando, FL 32814-8966

          Get Directions
          Visit Website
          (407) 895-7100

          Customer Complaints Summary

          205 total complaints in the last 3 years.

          102 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.