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Find a Location

Stax Payments has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforStax Payments

    Credit Card Merchant Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    75 complaints closed in last 3 years

    22 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/29/2020

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Fattmerchant is payment technology company that helps business owners of all sizes take in person, over the phone, on-the-go, and eCommerce payments from anywhere within a single, simple platform.

    Products & Services

    With Fattmerchant's all-in-one integrated payment platform and subscription-based pricing, business owners, software companies and partners have easy access to cutting-edge card-present, card-not-present and contactless payment processing solutions.

    Business Details

    Location of This Business
    618 E South St STE 510, Orlando, FL 32801-2986
    BBB File Opened:
    7/30/2015
    Years in Business:
    11
    Business Started:
    8/24/2012
    Business Started Locally:
    8/24/2012
    Business Incorporated:
    6/1/2015
    Accredited Since:
    9/29/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fattmerchant
    • Fattmerchant, Inc.
    Business Management
    • Laura Toal, Sr. Director, Payment Operations
    Contact Information

    Customer Contact

    • Laura Toal, Sr. Director, Payment Operations
    Additional Contact Information

    Fax Numbers

    • (407) 392-2287
      Primary Fax

    Phone Numbers

    Customer Complaints

    75 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Fattmerchant/Stax has been fraudulently taking money monthly from my business checking account for over 3 years. I never signed up for their services or agreed to have my account debited. I filed an application on 3/1/2021, but ultimately decided it was too expensive for my needs and gave them final notice on 3/17/21 that they were not a fit for my business. They claim to have a signed agreement with my digital signature that I have never seen & never agreed to. It was "signed" on 3/1/21 late in the evening - I did not even have pricing info at this time as I had only just initiated contact with them. I have never received any additional information, tax forms, statements, POS devices, communications, letters, anything from them. The amounts withdrawn monthly from my account vary from $54.99 - $242.97. None of these amounts were provided when I began the initial conversations in 2021 to evaluate their credit card processing services as a fit for my business. They also claim I have a POS device - I do not and have never received any equipment from them. My transaction history with them is zero every month since March 2021 because I did not agree to use their services and have never processed a single payment through them. I have gone to their offices in ******* and was directed to their legal department. A demand letter has been send from my attorney on 6/28/24. We have not received any response or follow up communication. The digital signature audit trail only refers to signatures on an application and there are no incidences of signatures on an agreement. I am demanding a return of $4,129.22 for the fraudulent charges deducted from my bank account without my permission from 6/8/21 through 5/7/24. ****'s customer support manager claims to have canceled the account on 7/21/24, but I continue to receive outstanding balance notices through ************* I never agreed to this & had zero idea I was being charged until a recent audit caught the mystery charges.
    Read More

    Customer Reviews

    24 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    An F

    1 star

    06/12/2024

    A complete and utter scam. Do not by any means switch to them, because the entire thing is a bait and switch. They promise you 1% and then charge you close to 3%. Then they gaslight you and tell you you agreed to it, but when I ask them to show me where it said that they "cannot" find the email that stated it.

    Stax Payments Response

    06/20/2024

    We are sorry to hear that this was your experience with our team. If we can still assist with providing supporting documentation or escalate this matter to a senior leadership team member, please contact our Customer Support Team at ***********************************

    Local BBB

    BBB Serving Central Florida

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