Business ProfileforFranchise Payments Network LLC

I own a Oxi Fresh Franchise and we were REQUIRED to use FPN for credit card processing, in which I was a customer *********. Their customer support and equipment was pathetic and after years of complaints corporate finally allowed us to use a different vendor. In December 2023 I emailed asking the steps to cancellation. (Phone calls are always a voicemail promising to return your call within 24, most times this is BS so can only email). I promptly get a response that they were sad to see me go and sent a Cancellation Form I needed to fill out and send back. I emailed my cancellation form on 12/15/23 and not once has anyone responded. Ive also forwarded my cancellation form to other email addresses in their system and gets ignored. I took documentation to my bank showing cancellation to block their withdrawals but they continue to take $19.95. January thru April. I get on this website to see if complaints are common with FPN and realize this is a trend. I cant help but think the mass exodus of clients has hurt their bottom line and the over billing is intentional. Its obviously a pattern, it hasnt stopped so what needs to happen to get someones attention. Before I drive to ******* and take care of this myself, I wanted to have my complaint documented with the BBB that at the moment this company continues to commit fraud from former customers.