Business ProfileforKnight Fence LLC

As a first-time homeowner, I engaged Knight Fence LLC to construct a fence. *****************, a representative of Knight Fence LLC, provided an estimate of $9,000 and requested an initial deposit of 50%, which amounted to $4,500. Given the competitiveness of their estimate compared to other vendors, I signed the contract and deposited it on June 22nd, 2023, using my mother's credit card due to credit limit constraints. Subsequently, after obtaining approvals from the ************** County, changes were required to adhere to county guidelines. Knight Fence LLC was informed of these modifications, involving adjustments to the fence materials & design to comply with Seminole County regulations. Despite assurances from Knight Fence LLC that there would be no price change except for additional fencing length, complications arose when they unexpectedly demanded a new contract with a $3,800 increase, offering a mere $300 discount. Despite my willingness to proceed with the increased cost on the condition of paying the remaining balance upon project completion, Knight Fence LLC ceased communication, causing severe delays that jeopardized the ***'s 90-day approval deadline. Suspecting fraudulent behavior, I sought support from the *** and Seminole County, both of which granted approvals for a contractor change to complete the project. Following ********************* confirmation that Knight Fence LLC no longer intended to construct the fence and would refund my $4,500 deposit, I repeatedly attempted to communicate regarding the refund. However, my efforts to contact ****************************************** have met with unresponsiveness, with promises of the refund being deferred indefinitely. Given the persistent lack of ****************** to refund my deposit, I'm compelled to escalate this matter to the Better Business Bureau (BBB), as suggested by Seminole County, seeking intervention for resolution and retrieving my initial deposit. I appreciate the prompt attention & hope for a swift resolution.