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Find a Location

Fitness CF has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Fitness CF

      7733 Turkey Lake Rd Orlando, FL 32819-5221

    • Fitness CF

      1714 Us-27 Clermont, FL 34714

    • Fitness CF

      1050 E Highway 50 Clermont, FL 34711-3239

    • Fitness CF

      18840 US Highway 441 Mount Dora, FL 32757-6700

    • Fitness CF

      4049 13th St Saint Cloud, FL 34769-6772

    Business ProfileforFitness CF

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Fitness CF has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Fitness CF

        7733 Turkey Lake Rd Orlando, FL 32819-5221

      • Fitness CF

        1714 Us-27 Clermont, FL 34714

      • Fitness CF

        1050 E Highway 50 Clermont, FL 34711-3239

      • Fitness CF

        18840 US Highway 441 Mount Dora, FL 32757-6700

      • Fitness CF

        4049 13th St Saint Cloud, FL 34769-6772

      Location of This Business
      7733 Turkey Lake Rd, Orlando, FL 32819-5221
      BBB File Opened:
      6/29/2017
      Years in Business:
      21
      Business Started:
      12/24/2002
      Business Started Locally:
      12/24/2002
      Business Incorporated:
      12/24/2002
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Central Florida Health Clubs, LLC
      Business Management
      • Pleasant Lewis, Managing Member
      • Susan Adams, Area Manager
      Contact Information

      Principal

      • Pleasant Lewis, Managing Member

      Customer Contact

      • Pleasant Lewis, Managing Member
      • Susan Adams, Area Manager
      • Matt Rismiller, CFO
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/29/2024

      We have had a Cf fitness membership for some time. I am a disabled veteran with ptsd and joined due their cardio room. A place o can use without loud noise or crowds. They removed this part of the gym a few months before I returned from a surgery. I spoke with a young woman and gave here a letter of cancelation. She told me her manager was not in but would have it taken care of. *** we are getting calls from a debit collector. The membership should have been canceled as I can not use this gym for medical reasons. The staff has been good their just removed the part of the gym I needed.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Demetrius D

      1 star

      05/31/2023

      I’ve been a regular of this gym for well over ten years. Very loyal and have referred friends, Family, colleagues, and just random people whom ask me about gyms. Over the years I’ve seen the changes (not for the better). But stayed loyal! I am a regular who goes to the gym at least 5 times a week. Never had any issues. I’ve heard others speak on their experiences and how they felt they were treated. But i was quite in shock, because that had not been my experience. I’ve always treated the staff with respect and the other guest. But the manager Otto Jordan lacks the ability to provide customer service. He speaks to you in a very condescending way and don’t care. I cannot believe that my years of loyalty has ended because of one individual whom thinks he’s the owner. Doesn’t not realize that it’s loyal people like myself, have made it possible for him to be in the position he’s in. I will be very loud about my experience and make sure everyone is aware of how racist he is and his behavior. It’s unacceptable and he should not be in a position to where he feels comfortable to treat people the way that he does.

      Fitness CF Response

      06/06/2023

      Thank you for the opportunity to respond to our customer's complaint.  Customer fails to provide the details surrounding the conversations that was had with the our manager.  Customer has had 4 separate memberships with our gym over the years with 3 of those being terminated for failure to pay and being sent to collections.  The most recent account was sent to collections on 5/16/23 after customer had not made a payment since 1/31/23.  Although he had not paid his monthly dues, customer used the club more than 60 times while he was past due and even joined on a new membership during that time to avoid paying the past due balance on his existing membership.  Manager met with customer to explain the situation and stayed for half an hour trying to explain the situation.  The manager was not condescending and was respectful in trying to explain the situation, but member simply did not like what he had to say.

      Local BBB

      BBB Serving Central Florida

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