Complaints

This profile includes complaints for Fitness CF's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fitness CF

  7733 Turkey Lake Rd Orlando, FL 32819-5221

• 

  Fitness CF

  1050 E Highway 50 Clermont, FL 34711-3239

• 

  Fitness CF

  1714 Us-27 Clermont, FL 34714

• 

  Fitness CF

  18840 US Highway 441 Mount Dora, FL 32757-6700

• 

  Fitness CF

  4049 13th St Saint Cloud, FL 34769-6772

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fitness CF continues to try and charge my debit that has been canceled by my bank and whenever I've tried to contact them about the issue their inbox is full and there is no way to get ahold of someone. My issue is how can they continue to attempt to charge my debit card and add late fees where there is nothing to take from. I've called my bank about this and they've told me the only course of action is to call the BBB. I've attached an image to their latest email on the failed transaction and on the image you can also see the card ending in 1153, that is no longer active and hasn't been in over a month since they started to constantly charge me.

  Business Response

  Date: 04/03/2025

  Mr. ***** is on a month-to-month agreement that he has never requested to cancel.  Closing the payment method did nothing to let the club know that he would like to cancel his membership.  Rather than call his bank or send a complaint to the BBB, Mr. ***** could have simply picked up the phone and called the club, or our billing partner *** (contact information provided in the letter he attached to the complaint), or answered the text, phone and e-mail messages sent to him.

  I have cancelled Mr. ***** account with nothing additional due.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the gym and discontinued my membership since I had not used the facilities in over 6 months, I was met at the desk by two rude girls who stated a manager was unavailable. I told them I could wait as long as needed, as there was a fire truck there due to someone having health issues. After about 30 minutes, a different lady came to the desk, typed something on the computer, and stated that since I was a day over for billing, I would get charged one more month. This date was at the end of Oct, either the 29th or the 30th. I even received a text from fitness CF stating my account would expire. I'm receiving a collection notice for ****** I do not owe ******. Ive attempted several times to talk to managers and they refuse to call me back or speak to me.

  Business Response

  Date: 03/10/2025

  Ms. **** came in to the gym to cancel her membership on 10/28/2024.  At that point, she was told (and admits that she was told) that she would be billed for one more month for the invoice scheduled for 11/1/2024 in the amount of $74.54.  Ms. **** never paid that invoice and her billing resumed for 2 additional months at which point she was sent to collections.  We attempted contact with Ms. **** several times during this period via phone, text and e-mail to try to resolve the issue with no response.

  In recognition of Ms. ****** long-term membership I have waived all past due balances and removed her from collections with nothing further due.

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved last year due to personal reason and I had canceled a gym membership with an employee at CF fitness . Come to find out the account was left open and funds accumulated And was sent into collections without knowing til the other day that I got a email of a past due balance . I had never used the account but once and the company / employee simply brushed me off and was very rude . They said they will have someone contact me and nobody ever did and my so called **** was sent into collections without knowing til yesterday night . The balance accumulated to $454.90 and was sent to *************************.

  Business Response

  Date: 03/05/2025

  ********** ****** joined the gym on October 28, 2024.  The Agreement is attached and very clearly states that it is a one year agreement and defines the terms for cancelling within that initial one year.  ********** ****** never made any of his monthly payments to the gym as stipulated in the Agreement.  Invoicing history is attached.  Further, ********** ****** never contacted the gym to cancel his membership and ignored multiple attempts made to contact him prior sending his account to an outside collections agency at the end of February, 2025.  Collection notes showing dates of contact is attached.  This is a valid debt.

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/2/2025 I tried to get a membership but was not told the membership I was signing up for was a year long contract. I told the employee I was most likely moving and was not going to be signing anything else. They said there's a 3-day ***** period which I seem to have missed by one day. Upon calling and inquiring about cancelling I was told that their records say I signed up from home, this is blatantly false as I was inside of the gym when this interaction went down. I simply want to cancel my membership and am not trying to jump through a billion loops and hurdles to do so. Do better, I haven't and will not be stepping foot inside of this gym since that interaction.

  Business Response

  Date: 02/06/2025

  I apologize for the difficulty in cancelling this membership.  The membership has been cancelled with nothing due.

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently began receiving emails stating Id signed up for a membership because someone gave them the wrong email address- mine.Fitness CF wont respond to emails - I responded to one that is NOT a noreply email - and they have NO unsubscribe / opt out links in any of the emails, which is a legal requirement. I have marked them as spam but I keep receiving the emails. There is no way to digitally contact them on their webpage and Im not taking time from my work to call them to complain when they wont even answer an email advising them of the issue.Maybe the gym is good but the way they run digital comms is absolute c*** and I have no way to freaking unsubscribe. DO NOT GIVE THEM MY PHONE NUMBER.

  Business Response

  Date: 01/24/2025

  E-mail has been removed from our system and will receive no additional contacts.

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a Cf fitness membership for some time. I am a disabled veteran with ptsd and joined due their cardio room. A place o can use without loud noise or crowds. They removed this part of the gym a few months before I returned from a surgery. I spoke with a young woman and gave here a letter of cancelation. She told me her manager was not in but would have it taken care of. *** we are getting calls from a debit collector. The membership should have been canceled as I can not use this gym for medical reasons. The staff has been good their just removed the part of the gym I needed.

  Business Response

  Date: 07/30/2024

  Per his request, member's account has been removed from collections with nothing further due.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My children used to go to karate at fitness CF. The monthly cost was $120 a month. We have since canceled martial arts and have not been to fitness CF or martial arts in months. My wife went in on a day pass, and somebody at the front desk reactivated their martial arts, I got charged $120 and we contacted the front desk and they said they knew nothing about it and it wasnt anything on them but the martial arts instructor verified that their martial arts was reactivated. Said he got a message from the manager that we would be refunded. Its been over a month and we did not get any refund but got charged again another $120. I would like to stop being charged and actually get my money back.

  Business Response

  Date: 03/16/2024

  Customer was issued a refund per request.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11 or so months ago I decided to get a membership at fitness CF, I believe there was a promotion going on for a discounted rate or something so i went for a month by month membership. I went to the gym a few times for a week or so then unsatisfied with the facilities decided to cancel my membership. I went to the front desk and an employee helped me i forget her name. She assured me that my membership was cancelled and the next coming billing period I wouldn’t be charged. The next billing date came and an attempted charge came onto my account, i was dirt broke so no money was paid. I assumed it was a glitch and that the system would catch up. The next day it tried charging me again. Both times the attempted charge was $38. The next day it again attempted to charge me. At that time I received absolutely no contact from the gym. No email, no texts or calls. So again I assumed it was a bug in the system. After those few days the attempted charges stopped and for the next 10+ Months nothing came of it, no texts, calls, emails, or physical mail. I received a credit karma alert today stating there was a collections balance for over 500 dollars so i looked up the company and saw it was a collections firm often used by fitness CF. I am completely shocked for many reasons, for one i was never made aware of an outstanding balance, i was never notified by fitness cf or this collections company, and my membership was for 40 bucks a month or something before I canceled over 500 bucks is absurd. Ive filed a dispute for it and emailed the Fitness CF location where I originally enrolled because this is all genuinely confusing. All i want is to get this settled and the collections attempt removed from my credit statement since im young and trying to build my credit.

  Business Response

  Date: 12/07/2023

  Mr. ******* purchased a membership with a one year commitment on 10/26/2022.  The terms of the Agreement (attached) are specifically defined and further explained to the member on a checklist  so there is no confusion. Mr. ******* initialed and signed this checklist (attached) as well.  He used the gym periodically from 10/26/2022 through 01/02/2023 (attached).  The last 2 times he checked into the gym, the computer alerted him that his payment was past due.  Mr. ******* never made a monthly payment under the terms of his Agreement.  There is no record in our notes that he ever spoke to anyone at the gym about his membership at any point.  However, contact to collect was made to his home phone, cell phone and e-mail numerous times during the initial 90 days of the Agreement (attached) prior to the Agreement being sent to a collection agency.  This is a valid debt and Mr. ******* will need to work with the collections company Aldous & Associates to resolve.

  Customer Answer

  Date: 12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: the “signature and initials” provided are definitely not mine. The “signature” isnt even cursive its just printed and my handwriting looks nothing like that. It looks like a 3 year old wrote all of that.. i did not sign the paper you submitted here and the fact you think that the chicken scratch there is in any way my handwriting is honestly just offensive 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/12/2023

  Mr. ******* denies the veracity of the new member checklist, but the remainder of the facts set forth remain the same - the Agreement clearly states the terms of cancellation and numerous attempts were made to collect the debt prior to sending to a third party collections agency.

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member in April 2022. At the end of my one year membership, I decided to cancel my contract due to changes in my family's life style. In early May 2023, I submitted a letter to *** ******* ********** **** ** *** ***** ********* ** ***** stating that I was canceling my membership. My membership contract stated: "renewal terms may be canceled at any time provided a 30-day written notice is delivered to *** ******* ********** **** ** *** ***** ********* ** *****." I was billed $58.84 in late May but dismissed it, thinking perhaps I was billed because that date was within a 30 day window of receiving the notice. I was then billed $58.84 in late June, $64.20 in early July, and $58.84 in late July. I have not used my membership since submitting the letter, and I have followed all of the instructions as laid out in my contract for how to cancel. Still, I am continuing to incur charges for a service I am no longer using and that I have canceled! I am extremely disappointed. I planned to reinstate my membership in the future when my family's situation changed, but this has certainly made me change my mind. My family has now lost close to $200 for a service we don't use. I have attached a copy of the letter that I mailed in early May.

  Business Response

  Date: 07/31/2023

  The customer is correct.  She did submit for her cancellation back on 5/15/23, and it was an error on our end that it was not processed.  I apologize for this mistake and we will use it to improve our processes.  Customer has issued a chargeback through her credit card company, so there is nothing to be refunded at this point.  Account is cancelled with nothing additional due.  If there are any future issues, please contact the club directly and the General Manager will gladly ensure that it is resolved.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership with this company. No calls nothing from them than out of nowhere I see a $509 collections on my credit report. If this does not get resolved amicably I will be seeking legal council and filing suit.

  Business Response

  Date: 02/13/2023

  Mr. *** signed an Agreement with Fitness CF on 7/29/21 which provided for 12 monthly payments of $34.99 beginning on 9/1/21.  The contract delineates the terms of cancellation and Mr. *** further signed a checklist stating that he understood the membership that he was buying was for a one year term.  Mr. *** made his first payment on 9/1/21 and did not make any subsequent payments.  Beginning on 10/6/21 (5 days after his payment due date), he was attempted to be contacted by phone, e-mail and text message numerous times until 11/12/21.  On that date Mr. *** accessed his account online and opted out of text messaging and removed his phone number.  After that he was still sent 2 e-mails trying to collect his past due balance.  Records of these communications are attached.  At no point during this entire time did Mr. *** reach out to the club or to our billing company *** Fitness to try to resolve the issue.  On 1/16/22 his account was sent to Aldous Collections for third-party collection.  Mr. *** much work with Aldous to resolve the collection issue as they are the ones that hold the account.

  Business Response

  Date: 02/14/2023

  Mr. *** agreed to a term agreement for a period of 1 year.  If he had selected the month-to-month option, he would have paid an enrollment fee which he did not.  Mr. *** is correct that we do provide for the cancellation of a term agreement with 30 day notice and the payment of $100.  Neither of those provisions has been met - he has not paid the $100, nor has he provided any notice of cancellation.  He claims to have provided notice via certified mail, and if he provides that we will apply the cancellation provisions as stated to his agreement.

  Customer Answer

  Date: 02/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: you were running a special at the time and the enrollment fee was waived.
  
  Sincerely,
  
  ****** ***