ComplaintsforTupperware U.S., Inc.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Placed an order on 20 August 2024 and my credit card was immediately charged. Was told by consultant would have order in 7-10 business days. Merchandise was scheduled to be delivered to my sons home in *************, **. As of today, 2 Sep, merchandise is still at warehouse in ** and hasnt been shipped. My sons deployment (US Army) got moved up and he shipped out today. I am leaving his residence on Wednesday and *** made repeated attempts (3 help tickets already generated) to cancel this order and reimburse because no one will be here to get package. I keep getting replies that they wont cancel and that I have to ship items back, which I cant do because no one will be here to get the items nor can I have them redirected to my residence in ** because Im in the process of selling that home. They are refusing to cancel my order and reimburse my credit card and they still have the merchandise at their facility. I feel this is not appropriate for a business to treat customers like this and a way for them to make money even though Ive been trying for a week to explain this situation and get it cancelled.

  Business response

  09/04/2024

  Dear *******,
  
  Thanks for contacting us and for giving us the opportunity to assist you,
  
  I found OR# ****** placed on August 20, 2024 9:47:27 PM
  

  100490006051CrystalWave 2-Pc. Set
  101717750001CrystalWave 16-cup/3.8 L Round with Colander
  100490219021CrystalWave 8-Pc.Set
  100490074711CrystalWave PLUS Mini Rectangular Set
  101533800001CrystalWave PLUS Containers

  *****************************
  *******************************************************************
  US

  The OR# ****** has been provided the ***** TR# ************, which says:

  DELIVERY DATE
  Today

  Estimated between 11:10 AM. - 3:10 PM.

  Our orders can actually take 9 to 12 business days.

  The information provided was correct, unfortunately once the order creates a tracking number, there is no way for us to cancel it, not because we do not want to, but the system does not give us the option to cancel it anymore. With no problem a refund can be made, but per policy it would be through the regular return process:

  ********************************************************

  Please feel free to contact us if you have any additional question.

  Customer response

  09/04/2024

   
  Complaint: 22230326
  
  I am rejecting this response because:  after repeated attempt to rectify my issue, the package will supposedly be delivered to an address that will be vacant until 3 November. I called fed ex twice and the option to return to sender is only available to the label maker (Tupperware). My only option would be to reroute somewhere else which I dont have an address because Im in the process of selling my home in R.I.  *** explained this numerous times through messages and phone calls to no avail. Fed ex will not return package unless originating label maker directs the change. So, if and when the package gets delivered, it will be to an unoccupied residence (my sons deployment to *********** was moved up) and he is no longer there. I would like a refund for the merchandise that I did not receive. I sent you previous texts where I was told 7-10 business days from your representative and that did not happen. I tried everything possible to stop this delivery and now it appears that they are still going to deliver to a vacated residence. I dont know what other information I can provide, or what I could have done differently to avoid this. My merchandise sat at Tupperware facility for 13 days after my card was charged. Previous orders never took this long and Im extremely disappointed that no one was willing to help me once I found out I couldnt be here to wait on longer delivery time. I explained all of this on Friday, August 27th, prior to Tupperware shipping out the order. After I tried to cancel, a shipping label was created. 
  *****************************
  
  
  Sincerely,
  
  *****************************

  Customer response

  09/04/2024

  The package was apparently delivered at 3:33 pm today and when I received notification, I called customer service and they initiated a reimbursement to my card which I should see in a few days. My ticket number for this action is *****. I am satisfied with this action taken from Tupperware. 

  Business response

  09/05/2024

  Dear *******,
  
  Thanks for contacting us and for giving us the opportunity to assist you,
  
  In case you did not receive the order, we can consider it a missing order, and our policy for this would be a refund or also with no problem we can send the order to the new shipping address you provide us. 

  Please feel free to contact us if you have any additional question.

  Customer response

  09/10/2024

  The package was apparently delivered at 3:33 pm today and when I received notification, I called customer service and they initiated a reimbursement to my card which I should see in a few days. My ticket number for this action is *****. I am satisfied with this action taken from Tupperware. 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I never received the product ordered.

  Business response

  08/12/2024

  Dear *****,

  thank you for contacting us and giving us the opportunity to assist you.

  We have reviewed our records and found that the order 654104 had the ***** tracking number 402635875601 assigned and it was registered to be delivered on 08/01/2024, also, when customer care was contacted, we found the customer care order ********** with tracking number 409602634517 assigned on 08/09/2024.

  Also, we found that on 08/10/2024 you contacted customer care to inform that the order was received.

  Given these details, we are unable to process a refund for this order.

  Please note that our current processing time for orders is approximately 9 business days, though this may vary depending on order volume. For the most accurate information on your order's status, we recommend contacting customer care directly.

  If there are any issues with your order, customer care will ensure it is addressed by the appropriate department.

  We appreciate your patience and understanding.

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On April 2, 2024 I sent away several Tupperware products for warranty replacements. After waiting about 8 weeks for items to be shipped out, I finally received order # ********** on June 3rd but there were some issues with items in order. The original 3 set 500mL ***** with lids I sent in were plain/solid colors, non printed, but the replacements I received were Mickey ***** ***** and 3 cream color lids/seals (back of seal #****D-6) that did not match the Mickey ****** The Mickey ***** ***** looks like for children. I asked Tupperware to please send solid color ***** and matching seals but 3 more Mickey ***** arrived and 1 more cream seal. I had a total of 6 Mickey ***** and 4 cream seals. Tupperware sent out only 2 black seals that matched the Mickey ***** ****** On the Tupperware website, the black seals are the original seals that matched the Mickey ****** Tupperware did not want to send out anymore black seals to match the other 4 Mickey ****** Tupperware also did not want to send out 4 of the 500mL ***** that matched the 4 cream seals. These are the other order #s: ********** (3 Mickey *****, 1 cream seal) delivered June 7th and ********** (2 black seals) delivered June 20th. I have contacted Tupperware via e-mail, chat, and phone several times regarding the issues I am having with the replacement products on the orders I mentioned. On June 21st returned the following items to Tupperware: 4 of the Mickey ***** ***** and 4 cream lids/seals because I would like Tupperware to please send me 4 solid/ plain color/nonprinted 500mL ***** with 4 matching solid/plain, nonprinted color lids/seals or offer store credit. I kept 2 Mickey ***** and 2 black seals because it matched but the other 4 ***** and 4 lids/seals did not match. Hopefully, Tupperware can please send me the items I am requesting. Please send out the items as soon as possible and expedite the shipping, so I don't have to wait 8 weeks for items. Please reimburse shipping costs $27.40 if possible. Thank you

  Business response

  06/25/2024

  Dear ***********************

  
  Greetings,

  
  Thanks so much for sharing with us your warranty replacements experience, we really value your feedback. 
   
  Per policy, the warranty process for customers has to be done directly with the factory, and for parts and replacements they cannot assure the availability of a specific color / design, they always consider the usage as priority when replacing, we are sorry to hear the replacements you received were not what you wanted. 

  Our return policy says "You may drop off your package at your local post office or schedule a pickup from your carrier of choice. Please note shipping fees are at your expense.", unfortunately we wont be able to refund the shipping fees as requested, but we will be more than happy to try again and send you replacements that you may find more suitable. 

  These would be the items we consider are the most similar to those ones you had. Please copy each link on your browser so you can check them out, feel free to let us know which ones you would like or let us know if you found other items you consider are better comparables so we can send them right away, remember we will replace whole new items, containers + seals. 

   

  BIG WONDERS LARGE BOWLS: *********************************************************************************************************************************

  MICROWAVE REHEATABLE CEREAL BOWLS: ******************************************************************************************************************

   

  Please verify with us the shipping address:

  45-******************************************************************

  Please take your time and let us know what you decide to place the order for you right away.
  
  We appreciate your understanding and patience.

  Customer response

  06/26/2024

  Hi, 
  Thanks for the reply. Yes, that is my correct mailing address to send replacements to. Could Tupperware please send out the set of 4 Big Wonders large bowls 3-cup (700 mL) sku #***********? Also, I wanted to find out the current status of a blue seal/lid I sent away with **** tracking #**********************, I would like to find out if Tupperware can please send the color black seal/lid color as a replacement seal? The black seal # is: 1623-6, can Tupperware please send that black seal out as soon possible too, not sure if it can be sent away in the same package as the set of 4 Big Wonders large bowls or in separate packaging is fine too? I kept 2 pairs of the Mickey ***** 500mL bowls because it was the only two pairs of Mickey ***** bowls with matching Mickey ***** black seals/lids that were sent to me out of the 6 Mickey ***** bowls and 6 seals. If I were to return those 2 pairs of Mickey ***** bowls/black seals in the future, can it be replaced with the cereal bowls 2-cup (500mL) sku # ************? Please confirm and let me know about the new replacement order and shipping details. Are the new replacements free and is shipping free? I appreciate it. Thank you very much!

  -************************;
  
  
  

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and according to Tupperware they wanted me to let them know about the new replacements I would like: 
  Yes, that is my correct mailing address to send replacements to. Could Tupperware please send out the set of 4 Big Wonders large bowls 3-cup (700 mL) sku #***********? Also, I wanted to find out the current status of a blue seal/lid I sent away with **** tracking #**********************, I would like to find out if Tupperware can please send the color black seal/lid color as a replacement seal? The black seal # is: 1623-6, can Tupperware please send that black seal out as soon possible too, not sure if it can be sent away in the same package as the set of 4 Big Wonders large bowls or in separate packaging is fine too? I kept 2 pairs of the Mickey ***** 500mL bowls because it was the only two pairs of Mickey ***** bowls with matching Mickey ***** black seals/lids that were sent to me out of the 6 Mickey ***** bowls and 6 seals. If I were to return those 2 pairs of Mickey ***** bowls/black seals in the future, can it be replaced with the cereal bowls 2-cup (500mL) sku # ************? Please confirm and let me know about the new replacement order and shipping details. Are the new replacements free and is shipping free? I appreciate it. Thank you very much!
  -************************;
  
  
  ***********************

  Customer response

  07/02/2024

  Re: Case ******** update
  External
  Inbox
  
  ***********************
  2:46 PM (1 hour ago)
  to me
  
  Hello,
  Regarding case ********, I would like to please reject the business response because Tupperware gave me the choice to choose either the set of 4 Big Wonders Bowls 700mL (3 cups) or set of 4 reheatable/microwaveable 500mL bowls, but Tupperware did not respond back to me when I wrote to them via BBB about I would like the set of 4 Big Wonders Bowls, if not available/out of stock please send the set f 4 reheatable/microwaveable bowls. I aslo asked them if I sent back the other 2 Mickey ***** bowls with lids on the future can they send out 2 reheatable/microwaveable cereal bowls? Tupperware never responded back to me or sent any of these items to me as they said they would. I wrote to them via BBB also confirming my address is correct. Please assist in reopening this case. I did not want to close it because it has not been resolved yet.  
  Thank you,
  ************************;

  Business response

  07/03/2024

  Dear *******,
  
  Thank you for contacting us and giving us the opportunity to assist you.
  We found that one replacement was sent with the **** tracking number ********************** delivered on July 01, and given that you are requesting the case to be open, we assume you did not received it, for that reason, we have created the customer care order **********, expect to receive it within the following 9 business days.
  As for the Seal, we have created the order 2006112148,please keep in mind that we do not have color choice on replacements.
  We would like to emphasize in in fact, the replacements are being sent at no charge.
  Regards.

  Customer response

  07/08/2024

  Hi,

  Thanks Tupperware for the reply and also thanks to BBB for assisting. I didn't receive the set of 4 large Wonder bowls (3 cups) on July 1st. A package came in the mail but it was a Tupperware water jug that arrived in the mail not the set of 4 large Wonder bowls. Hopefully, it is okay to keep the water jug item? As for now, I will wait for the correct new replacements to arrive. Is there tracking #s for the replacements? Another question I had for the 2 remaining Mickey ***** bowls that had the correct black matching lids I kept those because it was the only ones that matched, if I wanted to send those back in the future to exchange/replace it with the 500 mL reheatable microwaveable cereal bowls can that be done or can 2 reheatable microwaveable be sent out to me already and I don't have to spend the shipping to ship the 2 Mickey ***** bowls with seals on top back? I don't think there any other small 500mL (2 cups) Wonder bowls available now, so 500mL cereal bowl is the closest to it?  Please let me know. Thank you very much. 

  Customer response

  07/11/2024

   
  Complaint: 21886320
  
  I am rejecting this response because: 

   

  Thanks Tupperware for the reply and also thanks to BBB for assisting. I didn't receive the set of 4 large Wonder bowls (3 cups) on July 1st. A package came in the mail but it was a Tupperware water jug that arrived in the mail not the set of 4 large Wonder bowls. Hopefully, it is okay to keep the water jug item? As for now, I will wait for the correct new replacements to arrive. Is there tracking #s for the replacements? Another question I had for the 2 remaining Mickey ***** bowls that had the correct black matching lids I kept those because it was the only ones that matched, if I wanted to send those back in the future to exchange/replace it with the 500 mL reheatable microwaveable cereal bowls can that be done or can 2 reheatable microwaveable be sent out to me already and I don't have to spend the shipping to ship the 2 Mickey ***** bowls with seals on top back? I don't think there any other small 500mL (2 cups) Wonder bowls available now, so 500mL cereal bowl is the closest to it?  Please let me know. Thank you very much. 

  
  
  Sincerely,
  
  ***********************

   

  Business response

  07/11/2024

  Dear *******,

  
  Thank you for your response.
  
  We are sorry to hear that you received incorrect items. Please keep them as a token of our appreciation for the inconvenience.
  
  Regarding the bowls you requested, in our last response, we processed order **********, which is expected to be delivered 9 business days after 07/03/2024. According to our records, it is currently in transit with ***** tracking number ************. The latest update we have, from today (07/11/2024), indicates that the carrier states it is on the way.
  
  Please allow the package to be delivered to review its contents.
  
  We appreciate your patience and understanding.

  Customer response

  07/24/2024

   
  Better Business Bureau: 

   

  I just wanted to let BBB know that case 21886320 has been resolved recently. BBB can close this case. Please e-mail me back to confirm that this case has been closed. 

  Thank you,

  ************************;

   
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was told to send my old container lids to Tupperware for replacement because the lids had started to emit a very strong chemical smell - which was leaching into any food or other containers in proximity to these lids. I did not receive replacement lids but new containers that are not remotely close to the containers that I need replacement lids for. The new containers are very hard to open and very hard to close - which makes them unusable for me. I have reached out to Tupperware customer service and they are not honoring their warranty for replacement lids. I just don't understand why a company will say that they warranty their products, but will not send anything remotely useful or even close to what was sent in for replacement. Very disappointed and now I have containers that I can't even use.

  Business response

  06/18/2024

  Dear ***************************,

  Thank you for contacting us and giving us the opportunity to assist you.

  We have reviewed our records and currently you have an open case to review the content of the box sent to our facilities.

  Please be advised that our factory follows a predetermined list for determining replacements and comparable for obsolete products, all comparables sent are determined by use and or capacity, meaning sometimes the product received is different from the one received.

  As for the tight seals, Tupperware seals may seem too tight or too small to fit on a container. Since most Tupperware Brand products are designed to be air-tight or liquid-tight this is not uncommon, and not a sign of a defective product.
  To fix it please soak the seal under hot water (not boiling) for several seconds. Carefully place the seal on the container and allow the sealed container to sit on your counter for 24 hours.
  Usually, this procedure will expand the seal so that, with time, it relaxes and becomes easier to use.

  Feel free to contact if you have additional questions.

   

   

   

  Customer response

  06/23/2024

  They ended up sending me lids that actually fit my bowls. I don't know why they didn't do that to begin with. Thank you for your help. 

  Customer response

  06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They ended up sending me lids that actually fit my bowls. I don't know why they didn't do that to begin with. Thank you for your help. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted a local Tupperware representative for warranty replacement and gave her my broken Tupperware items December 10, 2023. I contacted her repeatedly to follow up, but received excuse after excuse. I acknowledge that she has had health problems, however, her recent sales activity on ******** and at a local 'flea market event' suggested she was back to work. I contacted her via Messenger and got a response, but as soon as she realized I was not going to place an order for a new sale, she left the conversation and did not return, requiring me to follow up again. After this happened several times, I contacted Tupperware directly and provided them all my documentation, screenshots and photos of the items I left with her. Their final resolution: "retrieve your items from our sales rep and send them to us yourself." I responded that since she was THEIR representative, and that she had repeatedly NOT responded to me with respect to the warranty items, that they should contact her and direct her to return my items to them. They have not replied to my email.

  Customer response

  05/08/2024

  Although #7 screenshot appears to be missing, it is simply my error in numbering them.

  Business response

  05/09/2024

  Dear *******,
  
  Hoping this mail finds you in good health
  We are sorry to find you had a bad experience trying to redeem warranty products. We will take care if this, please share with us the list 
  After a thoroughly review of the interactions with our customer care team, we are in the understanding that the product held for warranty is:
  Mold #**** MAXI CAKE TAKER SEAL
  Mold #*** 6 1/4" SEAL
  Also, we are in the understanding that there was no payment for the following product:
  Modular Mates oval tops x 1
  Modular Mates oval 2 x 1 $16 10049000032
  Modular Mates oval oval pour-all seal x 1 $5 10155061000         
  If this information is correct, please let us know, also, provide us with a shipping address for us to send you the replacements/comparables corresponding to the warranty items. Please note that since there was no payment record we will only be making the warranty replacement.
  Feel free to contact us if you have any additional question.
  
  ************
  Escalations Specialist | Tupperware *************

  Customer response

  05/09/2024

  Tupperware has omitted one additional item submitted for warranty.  In addition to Mold #**** MAXI CAKE TAKER SEAL
  Mold #*** 6 1/4" SEAL, there is the container that goes with the same set as the container associated with mold ***, the largest container of the set. It was dropped off to their consultant along with the two other items, and it is seen in IMG_0150.jpeg, showing the damage close-up, and in IMG_0152.jpeg, showing the container next to the one with the broken seal.

  Customer response

  05/13/2024

   
  Complaint: 21685742
  
  I am rejecting this response because:Tupperware has omitted one additional item submitted for warranty.  In addition to Mold #**** MAXI CAKE TAKER SEAL
  Mold #*** 6 1/4" SEAL, there is the container that goes with the same set as the container associated with mold ***, the largest container of the set. It was dropped off to their consultant along with the two other items, and it is seen in IMG_0150.jpeg, showing the damage close-up, and in IMG_0152.jpeg, showing the container next to the one with the broken seal.
  
  Sincerely,
  
  *********************************

  Business response

  05/14/2024

  
  Thank you for your response.
  
  We ***** reviewed and created the customer care order OR# ********** to send you the following replacements:
  
  Mold #**** MAXI CAKE TAKER SEAL - Replaced with Round Cake Taker 10049047888
  Mold #*** 6 1/4" SEAL - Replaced with 6 SEAL, WITH LARGE TAB CREAM
  Third container - Replaced with One Touch Fresh Rectangular 12-cup/2.85 L

  *********************************
  95 11E Rang
  *************, ** G0M 1M0
  CA

  The bases for the replacements are use and size, the cake taker has the same usage but the size is different and the refrigerator canister has the same usage but different size, please allow 9 business days for it to be delivered.
  
  If in the future you are in need of warranty replacements and prefer to go directly with us please visit here for more information. Since Tupperware consultants are independent business owners, they might choose to avoid processing warranty products, we encourage all warranties to be sent to our facilities for review.

  **************************************************

  
  Feel free to contact us if you have any additional question.

  Customer response

  05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  In fact, I received my replacement items from Tupperware today, with thanks for your assistance in achieving this more than satisfactory resolution.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 3 lids for Tupperware tumblers purchased decades ago. I sent multiple, clear pictures of the 1 lid AND ITS NUMBER that I still had. I received 3 lids that DID NOT FIT. In my call to the Tupperware representative she again asked for pictures and the number. I clearly demonstrate that my original lid is smaller than the lids I received. Upon speaking to her superior, it was determined that the lids I need ARE NO LONGER AVAILABLE. I was instructed to call customer service, which I did. I was told to return the 3 unusable lids. I asked for a return shipping label to be sent. I was told that returns were to be at my expense, even though I was sent an unsuitable product. The lids cost a bit less than 5 dollars, but the shipping I paid to receive them was $10.00 and the return shipping would be another $10.00. Since I couldn't get a prepaid shipping label, and since I wasn't about to spend $20.00 to get a refund of less than $5.00, it was determined BY A SUPERVISOR, that a refund would be granted without returning the lids. The refund request was sent for processing. I received an email from Tupperware stating that I got what I ordered and that no refund would be given. Even my representative (I have every text to prove my case) couldn't understand why I wasn't given a refund. I am a Tupperware customer for over 50 years. The brand is not what it used to be. Kindly intervene on my behalf.

  Business response

  03/05/2024

  We will contact directly the customer. 

  Customer response

  03/05/2024

  Under resolution It states that the business will contact me. As soon as they do, I will determine if what they say is acceptable. 

  Customer response

  03/06/2024

   
  Complaint: 21386993
  
  I am rejecting this response because:Under resolution It states that the business will contact me. As soon as they do, I will determine if what they say is acceptable.
  
  Sincerely,
  
  *****************

  Business response

  03/06/2024

  We contacted the customer and agreed on a refund. 

  Customer response

  03/08/2024

  Tupperware has offered a refund. Screenshot of the email stating so is attached.

  Thank you very much for your assistance.

  *****************;

  Customer response

  03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've been sending emails to ***** who I was referred to by Tupperware to escalate my claim for a BAKEWARE (bakeware set).******* *********************** I Sr ******* Tupperware Brands Corporation I ***** *******************. *******, ** ***** O: ************ I Re: Tan Astatine 3 piece Bakeware set. Corners are breaking off in layers when they get bumped or it falls. It's Falling apart and when purchased, this was bought with a FULL LIFETIME replacement warrantee. They are about $49.00 now - I want a full replacement for a similar or better set. Below under photos, are my 2024 emails (I sent all the photos) as my issue was escalated to ***********************, Asst **** ***************** She responded once in January 2024, asking for photos, which I sent.

  Business response

  03/04/2024

  - We are contacting the customer directly regarding the issue. Thank you.  

  Business response

  03/11/2024

  We have successfully placed and submitted order#********** without any cost including the item that needed to be replaced.
  
  Please consider this as resolved.

  Customer response

  03/21/2024

  Hello, 

  The issue with the communication to get the Tupperware replaced has just been resolved during the last week.  It was not resolved till that date.  After many weeks of calls and emails to Tupperware, it was explained that one of the key people to respond was out of the office.  However, please consider this closed and all resolved at this point.  Dated 3/21/24.  It took a while to resolve, and there was no other response from you folks that I had received.  This is the first BBB email I've received since the company's response.  

  Thank you,

  ************************

   

  Customer response

  03/25/2024

  Hello, 

  The issue with the communication to get the Tupperware replaced has just been resolved during the last week.  It was not resolved till that date.  After many weeks of calls and emails to Tupperware, it was explained that one of the key people to respond was out of the office.  However, please consider this closed and all resolved at this point.  Dated 3/21/24.  It took a while to resolve, and there was no other response from you folks that I had received.  This is the first BBB email I've received since the company's response.  

  Thank you,

  ************************

   

• Initial Complaint

  02/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  : Recently I ordered some tupperware from a party which closed on 12/5/2023. The party reference # is ********** with consultant *****************************. I ordered item# *** round ***************** *** snack-stor large container. I paid the consultant $71.75 on venmo. I was advised that the round container was out of stock but I could still order it to arrive later, which I did. I never received a receipt or order form. Not too long after the party closed I received a package from tupperware but it was not at all what I ordered. I immediately contacted the consultant and advised her I did not receive what I ordered she said "oh no they messed it up, I will get them ordered but you won't get before Christmas" I said they were Christmas gifts for my daughter-in-law but I would explain to her that they were coming. She said I could keep the wrong items they sent me. Finally I believe around the second week of January she said she had my containers and would deliver them. I was surprised they weren't just shipped to me like the others but I wasn't sure how those things were handled. She set up a day to bring them and then cancelled, this was done 3 or 4 times. Finally, said she would bring them 2/12/2024, which she did. I advised I wouldn't be home but she left them in a secure location. When I arrived home I got the containers, immediately I noticed the round container wasn't in plastic and had a white lid, which both containers pictured in the catalog had blue lids. Upon further inspection both containers REEKED of cigarette smoke!! I truly believe the round one is old and/or used and I am very unhappy with the entire situation. I contacted Tupperware and they said they have no record of my order and sent me instructions of how to clean them to get smells out. The round container is obviously old and/or used. So now they ecpect me to give these to my daughter-in-law looking like they came from a garage sale

  Business response

  02/19/2024

  We are contacting the customer directly regarding the issue. Thank you.  

• Initial Complaint

  02/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 15, 2023 I emailed Tupperware requesting a replacement lid for a canister that I have. I sent a picture of the lid and gave the model number for the lid. I received a response asking for the model number, I sent it. I received nothing. I emailed again on 1/1/24 requesting a replacement, i sent the model number, pictures and the original reference number. The response from Tupperware is that they were assigning a customer service representative who would contact me-no one did. and gave me another reference number. I received an email on 1/3/24 requesting that I mail the lid to them and put all the information that I have sent the two times I have emailed them. I mailed the lid and the information on 1/4/24. I have tried contacting people who sell Tupperware in my area to try to get a replacement lid. The one person that I spoke with talked to the person above her and she said that if I could get the lid back, she could replace it. I emailed again on 1/24/24 and Tupperware states my ticket has been closed and will remain closed. The only option I have been given by the Tupperware person I spoke with is to buy another set of lids. These lids have a lifetime warranty on them. I have actually been ghosted by three Tupperware sales people, I finally got one to order the lids for me, but have yet to receive them. At least she stated that she would order them for me. I have all the emails if you would like to have them.

  Business response

  02/12/2024

  We are contacting the customer directly regarding the issue. Thank you.  

• Initial Complaint

  02/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have been attempting to get numerous items which carry a lifetime warranty replaced by someone who represents Tupperware. I have given them to a ***** who was to replace them; however she has not done so, nor will she communicate with me on the status. I have also communicated with ******************************* who said she would check with ***** and get back to me. Again, no communication.I want my defective items replaced per the company policy.

  Business response

  02/07/2024

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  02/19/2024

  This has NOT been resolved.  Tupperware has contacted me and I have responded to their representative.  This case needs to be reopened immediately.  

   

  Customer response

  02/20/2024

  As I mentioned they emailed me but I have no resolution.  All they did was ask their consultant to contact me.  

  I still don't have my defectives replaced.  

  Customer response

  02/20/2024

  As I mentioned they emailed me but I have no resolution.  All they did was ask their consultant to contact me.  

  I still don't have my defectives replaced.  

  Business response

  02/20/2024

  **************** and her Director, *******************************, have shown exceptional willingness to assist the customer, ***************************, and have already provided some replacements. We even received a voicemail from Director ******************************* sent to ***************************, addressing her concerns.
  
  Both ******************* and ******************************* have not hesitated to offer their support. We warmly encourage *************************** to collaborate with them to facilitate the redemption of the outstanding warranties or to retrieve her original pieces.
  
  It's important to note that our consultants operate as independent business owners. As we discussed with *************************** regarding warranty replacements, while we can suggest adherence to the program, we cannot enforce compliance.

  Customer response

  02/21/2024

   
  Complaint: 21246210
  
  I am rejecting this response because:
  I have provided ****** with the information she requested and have not heard back from her.  

  Since my initial complaint I have not received replacements or a refund for the items.  

  This is the same problem I've have prior to requesting the assistance of the better business bureau.  
  ***************************************************

  Business response

  02/22/2024

  The Director showed us the messages she sent to customer ****************************, demonstrating a total willingness to assist her, even if the items requested exceed what the consultant received. Therefore, the customer needs to respond to the Director to receive these warranties. This will be done as an exception; for future warranties, she should seek a new consultant or send the pieces to the factory for inspection.
  Tupperware consultants are independent business owners, and although we can request them to make replacements, we cannot compel them to comply, as they decide whether to handle such cases or not.

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ****************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩