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Business Profile

Home Party Planning

Tupperware U.S., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Party Planning.

Complaints

This profile includes complaints for Tupperware U.S., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tupperware U.S., Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 134 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original date of purchase: 11/04 Products were never delivered. I have contacted the seller multiple times. I received an excuse once stating that the product had been delivered. The order has not been delivered.I have requested a refund several times.I have not received a response.

      Business Response

      Date: 02/10/2025

      Dear ****

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

    • Initial Complaint

      Date:01/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the product and now Tupperware US has blocked my email. If it's not with ******** what courier has it?Country: ***** -> ******* 18 December 2024 17:10, ******** Cork T12RXY4, completed, submitted?IE?18 December 2024 11:18, ******** Cork T12RXY4 16 December 2024 11:49, ******** Cork T12RXY4, Express, Outbound Delivery?15 December 2024 16:55, ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center 14 December 2024 12:03, ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center 12 December 2024 14:47, Customs clearance is completed, taken back to the overseas warehouse, and the shipment leaves the processing center 9 December 2024 11:59, The panel disassembly is completed and customs clearance is in progress.6 December 2024 13:19, The flight has arrived, the panels are being unpacked, the shipment has arrived at the processing center, the shipment has arrived at IE 4 December 2024 09:41, INTERNATIONAL AIRPORT, has departed, customs clearance in the destination country has been completed 3 December 2024 ***** The goods have arrived at the port and are waiting for flights to be arranged. The express has arrived at the customs at the place of originand is waiting for customs clearance 2 December 2024 11:20, The goods leave the operation center, the express shipment leaves the processing center 30 November 2024 10:08, *************, the express item leaves the ************************************* the express item arrives at the processing center 29 November 2024 11:22, *************, the express mail leaves the commercial express mail processing center, the express mail leaves the commercial express mail processing center 28 November 2024 18:25, *************, the email has left [*************************** ***************** and is being sent to [*************]28 November 2024 18:25, *************, the mail has been sorted at and is ready to be sent out 28 November 2024 12:45, *************, *************** has received email

      Business Response

      Date: 01/15/2025

      Dear ****,

       

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

    • Initial Complaint

      Date:12/31/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Tupperware on December 1st in the amount of $41.48, screenshot attached. My credit card was charged, screenshot attached. My order said they would send the information to my email, I have not received any communication from them. I did create an account on their site. I can see my order in there. It gives an email address to contact, ********************************************* There is no such email address or domain. I would like the items I ordered or a refund.

      Business Response

      Date: 01/02/2025

      Dear *****,

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok just like the others I placed a tupperware order in November. I was sent an email thar the items have been delivered to me on December 4. This seems to be the date they are sending everyone. I did not receive anything. I contacted my post office with the tracking number. No surprise yhe have no record of it. Please beware this company got me for $ *****. I know I will not see this money again, but I would have like the items.

      Business Response

      Date: 12/06/2024

      Dear ******,

       

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tupperware order with *************************** : 107982-40996 Date : October 21, 2024 Amount : $49.90 They told me I would soon receive tracking information in my email account; I have heard nothing from the company nor received the items I purchased. I would like to either get my money back on my credit card or receive the products I purchased.

      Business Response

      Date: 12/06/2024

      Dear *****,

       

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/2/24, order was placed on their website and received initial email that order was received. On 11/11/24 I emailed their customer service who answered back that day was on its way along with update tracking information. Last update was on 12/2/24 and according to tracking, its here but has not been delivered to my house. I emailed them again on 12/3/24 and 12/4/24 asking IF it would be delivered ********** FED Ex, etc... and no response back from them. I originally ordered this for Thanksgiving but now would like a refund.

      Business Response

      Date: 12/06/2024

      Dear *******,

       

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

      Customer Answer

      Date: 12/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I cannot understand why they have not shut this online business down. 

      Sincerely,

      ******* Chick

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in October 2024. I can't contact the company, my emails aren't getting through. I would like my products or at least a refund.

      Business Response

      Date: 12/03/2024

      Dear *****,

       

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

      Customer Answer

      Date: 12/03/2024

       
      Better Business Bureau:
      I was scammed by a bad website. No fault of the real company. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a warranty claim for the failure of the lid of an all in one shaker manufactured by Tupperware & purchased at a home party many years ago. They have denied the claim twice, once saying no photos were attached (they were attached) & the second time stating that a knife cut the edge of the lid (I do not wash knives in our dishwasher, even in the top rack) (completely ignoring the failure of the plastic lid in the center where it cracked & collapsed completely). I only washed the product as allowed in care instructions (top rack of the dishwasher). The plastic lid failed & cracked along the edge (it is a crack not a knife cut) so it will not seal onto the cup portion. It also cracked & failed in the center top of the lid, caving in. This is a failure of the plastic manufacturing, the *********** portions are both intact & usable. I am asking for a credit for the defective item in line with their warranty, to repurchase the entire product product, as the current style of lid will not fit onto the cup portion we still have & will not work with the mixer portion we still have.

      Business Response

      Date: 12/02/2024

      Dear *****,

      Thank you for reaching out and allowing us the opportunity to assist you.

      We are pleased to inform you that we have submitted claim #******* on your behalf for the item in question. Our warranty review team has approved the claim. Please check your email for additional details regarding the next steps.

      We greatly appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please do not hesitate to contact us.

      Thank you for choosing Tupperware.

      Sincerely,
      Tupperware Customer Care

    • Initial Complaint

      Date:11/25/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Tupperware-us on Oct 22 2024 website 2 purchases for tupperware that is a fake. They take your money but never ship products. I have 2 orders for ***** and ***** that they will let me order again and yet tupperware customer service says does not exist.we are out our money but your website says has been in business for 68 years yet they are a fake scam.Please help.

      Business Response

      Date: 11/26/2024

      Dear ****** ********,

       

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

      Customer Answer

      Date: 11/29/2024

      I'm aware from my talks with Tupperware .com that my orders were not legitimate TW. The place that took my money had that name with the US after. I will be contacting my bank. My card has been locked but the fake must be contacted or harassed too. Don't you think?

      I have order numbers for the 2 transactions but looking at bank details went to ****** and then *******, I don't know why the 2 different classifications on bank details.

      Customer Answer

      Date: 12/02/2024

       
      Complaint: 22601948

      I am rejecting this response because:

      I'm aware from my talks with Tupperware .com that my orders were not legitimate TW. The place that took my money had that name with the US after. I will be contacting my bank. My card has been locked but the fake must be contacted or harassed too. Don't you think?

      I have order numbers for the 2 transactions but looking at bank details went to ****** and then *******, I don't know why the 2 different classifications on bank details.



      Sincerely,

      ****** ********

      Business Response

      Date: 12/02/2024

      Dear ******,

      Thank you for bringing your concerns to our attention. We understand your frustration regarding the fake website and want to assure you that we take this matter very seriously.


      While we do not have the ability to directly remove unauthorized websites ourselves, our team is actively working on addressing this issue through the appropriate channels. Unfortunately, we are unable to share specific details about these efforts at this time.


      If you have already reported the transaction to your bank, that is an important first step. We also recommend reporting the fraudulent website to your local cybercrime department, as they are better equipped to investigate and take action against such sites.


      We appreciate your understanding and cooperation as we work to resolve this issue. If you have any further questions or require assistance, please do not hesitate to contact us.
      Sincerely,

      Tupperware Customer Care

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed online order to ***************************** on 11/01/2024 for 8 items totaling $42.09. credit card payment was successful. No tracking info provided until 11/04/24 when website noted "package handed over to carrier" (supposedly ******* No tracking info given. Their customer service # ************** does not connect, gets message that "number dialed is not accessible from your area". I emailed on 11/16/24 requesting info on my order. Response from them on 11/17 stated shipped and arriving soon. Tracking info showed pkg in ***** on 11/17, then in ****, ***** on 11/18. Item delivered on 11/18/24 from "** ****, ***************************************". The delivered item was a small plastic/vinyl wrist band, NOT the ordered Tupperware items that I paid for. I emailed customer service again and again, explaining that the worthless item delivered was not what I had paid for. Their response is always "your order was successfully delivered'. It's a scam that they deliver you a 10-cent item and keep your money.

      Business Response

      Date: 11/22/2024

      Dear *** ******,

       

      We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
      Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

      Prevent future occurrences:
      -Official Websites: Our official websites are ************************************* and ************************************.
      -Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
      -Our Contact Information:
      *Email: ***************************************************************
      *Phone: **************
      -Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
      We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
      Sincerely,

      Tupperware Customer Care

      Customer Answer

      Date: 11/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ******

    Tupperware U.S., Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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