ComplaintsforTupperware U.S., Inc.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm requesting a refund for shipping a damaged product. I believe Tupperware should reimburse me on my shipping cost. It was not my fault there product cracked. They are a multi million dollar company I think they can afford to give me a refund. The customer is always right. Tracking number ****************** ****

  Business response

  01/05/2024

  We are contacting the customer directly regarding the issue. Thank you.  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Recently, I found that the diswasher had melted holes in 1 of my container lids when it fell through the rack onto the heater coil. Screenshots attached: I was texting with my local Tupperware rep asking about the cost of a replacement lid. Once she clarified that it would be the cost of the lid + shipping and since she'd still not sent me the lid cost, I wanted to save her some time. So I told her not to worry about it since that was the case and that I'd rather spend that money on--not just a lid but--a full (lid+container) old style Tupperware container since I like them better than the one I was inquiring about lid replacement. She proceeded to berate, insult, and cuss me (or someone she was mixing me up with) out in a few subsequent texts. I'm not trying to get her banned as a rep, but her superior should see this. No one should ever talk to a customer like she did to me. I even offered for her to call me to discuss this. It had been weeks, and I'd heard nothing from **********, so I called Tupperware to get an email address so I could send my complaint to a supervisor. I sent that email Oct. 23rd and got no response. I called back again 10/31 and asked that a supervisor call me back so we could discuss the situation and my request. Apparently they called back around 11/1 when I was out of the country I found out when I called again for a manager 11/17. I was told that one would call by 11/18 and STILL never got a call. Tupperware is slack and apparently doesn't care about their customers. So I want to have this info on file as a complaint against them. I also would still like a manager to call me back to discuss and for Tupperware to mail me the lid for the aforementioned 7867S-3 container at no charge for all the trouble this has been.

  Business response

  11/28/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Business response

  12/20/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  12/20/2023

  
  Hi guys,
  I have reviewed the response made by Tupperware today in reference to complaint ID ********. What boneheads! but I find that this resolution is satisfactory to me. Merry Christmas, and thank you for all your help! 
  
  **** ******

• Initial Complaint

  11/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I tried filing a formal complain with Tupoerware and all the rep told me was ok I will add this to feedback, and if there was anything else they could help me with. The rep refused to help me with my issues with a current party that I am having where literally there are a bunch of issues with the consultant that is hosting my party

  Business response

  11/11/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  11/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:Tupperware has yet to reach out to call mr to discuss. 
  
  Sincerely,
  
  ***** *******

  Business response

  11/21/2023

  The basis of the complaint placed by ******** ***** centers around an issue involving one of our alleged consultants, "Larosid Guns." However, progressing with an investigation has proven challenging due to the absence of supporting evidence and the consultant's name not being present in our sales force member database.
  
  As repeatedly communicated to the complainant, our capacity to address and thoroughly investigate a complaint hinges on receiving comprehensive information and evidence that substantiates the claim. It is imperative for us to receive all pertinent details and evidence in written form to initiate a rigorous investigation. If, indeed, "Larosid Guns" is a consultant associated with our company, we are committed to making every effort to contact her on behalf of the customer, ******** *****.
  
  It is vital to acknowledge that our consultants function as independent business owners and are not employed directly by our company. While we take every customer concern seriously, we are committed to maintaining a fair and meticulous investigation process, contingent upon the evidence provided.
  
  To provide insight into the steps we've taken to resolve this matter, attached is documentation outlining our attempts to reach out to the complainant and solicit additional information.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My modular mates cereal storer lid cracked where you close the lid. I emailed them about it and was told I needed to ship it to them and they were 10-12 weeks behind on warranty claims. This is ridiculous. First, I shouldn’t have to pay to send in a warranty item. Second, I can’t be without a lid, even a broken one, for three months. What a garbage warranty. Tupperware should just say they don’t care and be done with it instead of pretending they actually have a warranty. Just send me my replacement lid.

  Business response

  10/23/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  10/31/2023

  
  Complaint: ********
  
  I am rejecting this response because: I appreciate the effort to fix the issue. But the wrong lid was sent.  This is not the super cereal storer lid.  I have no idea what this goes to but it’s tiny.  
  
  Sincerely,
  
  ***** ********

  Business response

  10/31/2023

  We are contacting the customer directly regarding ticket *********** Thank you.  

• Initial Complaint

  09/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In question is a credit of $147.19 which neither Tupperware or I am questioning.....it's how it can be used. LIMITED LIFETIME WARRANTY Tupperware warrants that Tupperware® brand products that are subject to the “Limited Lifetime Warranty” will not chip, crack, break or peel (as such terms are defined in the “What’s Covered” section of this policy), when used under normal, non-commercial use, for the lifetime of the product. In the event of a product’s failure to meet such a warranty, Tupperware, at its election, will either replace the affected product with a like or similar product or provide a Tupperware may require you to provide photographic or video evidence of the warranty claim, and may at its discretion require the product to be sent to Tupperware for evaluation of the validity of the warranty claim. You will be responsible for shipping and handling charges and applicable taxes relating to warranty replacement items or parts. Customer Service is not allowing me to purchase sale items, promotional items nor replacements that are all Tupperware branded products. This is my order: *********** super oval 3 mm 1 $17.00 $17.00 *********** 9.5 daily univer frypan 1 60.00 60.00 *********** super oval 2 mm 2 14.00 28.00 ***********  soup bowls (4) 2 15.00 30.00 2138 replacement seal cereal storer 1 With the replacement part, I will call this order even.

  Business response

  09/19/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  09/21/2023

  
  Complaint* ********
  
  I am rejecting this response because:

  TW is not living up to it's guarantee....all products that I want to order are TW products, their good will offer is a product set from the sales brochure that I would like products from....how does this make sense?  Another sales product is found in the regular catalog, but they are featuring it at 1/2 price as a sales promotion.  I expect to place my existing order per the TW warranty.
  
  Sincerely,
  
  ***** ********

  Business response

  09/27/2023

  We contacted the complainant directly, and she accepted our proposed resolution. Therefore, Order ********** was placed, and she was advised that the order may take 9-12 days to arrive. Thank you.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  April 2023 Sent several items to be covered under the warranty by Tupperware. 4 items were not replaced. Instead they sent 3 items we did not need. After 3 30 min, phone conversations where we had to organize the order, there was no resolution. Just a run around and would not directly answer questions about the lids. The second time I called another updating of the order, still never a clear resolution, Representative thought it was OK that we got more expensive containers in place of lids, However, I have all those containers, and don't need more. I wanted my lids replaced. The last phone call was a repeat of the first two where he rattled on about what they did and he would not answer my direct questions Why are they telling me the lids are obsolete or out of stock when the same lids with containers are being sold on the Tupperware site? He refused to answer me. One lid is no longer being sold, so I said why didn't you send a similar sized container for the obsolete lettuce keeper lid? All the others they sent would hold cupcakes, not a lettuce. He kept rattling on repeating his same story at least 6 times. I spent $31.00 mailing these things to South Carolina plant. My sister lives 30 mins. from the plant, yet she was not allowed to bring the items to them. I lived at the airport in Orlando in the 60's. My brother is in Longwood. We are constantly spending a lot of time in Orlando and lots of money at resorts and *** ****** Seafood. They refused to let me drop the damaged items off in Kissimmee. i want my 3 lids from the modular mate collection still being sold. and a suitable sized container and lid for a lettuce. You got them to quickly resolve my first complaint, you also resolved a friend's case with the same issues, and they were quick to respond. Would appreciate your help. The last time, they contacted me immediately after my complaint. ****** ****** **** **** ****** * ************ ****** ** ***** ************

  Business response

  08/28/2023

  We are contacting the customer directly regarding the issue. Thank you.  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  April 29, 2023 I ordered Tupperware containers, delivered May 5, 2023. The product was defective in that the lids did not fit properly. I spoke to a C.S. agent and asked for a return/refund. They sent me a Puralator prepaid label and I shipped the items back on May 29, 2023. The tracking shows that the two packages arrived at their location June 6, 2023. I called on June 22, 2023 to check on the refund and was told that the items were received, but it would take a few weeks more for the refund. I waited the two weeks and called again on July 7 and July 10 and they still have not processed the refund, they say they are "working on it". It has been over a month since the return was made. They are very polite, but noncommittal. All calls have gone to Mexico. The order number is provided on the documents attached. The value of the order is $265.54 CAD I expect TUPPERWARE, a long standing North America brand that I have purchased many times in the last 40 years would have better policies. It is so disappointing for a classic brand.

  Business response

  07/11/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  07/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  07/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They state that there are products Guaranteed for life. So I have a couple bowls and the lids are starting to tear. I started to file a warranty claim. Basically they are telling me I have to pay to send it to them then they decide if it is under warranty. Then if it not I have to pay to have it sent back. That's not life time guarantee. That's pay the price of the item again and maybe we will cover it.FYI I also sent the product number and pictures.

  Business response

  07/10/2023

  We are writing in response to the recent complaint filed by ****** ******* regarding the warranty coverage for Tupperware products. We appreciate the opportunity to address the concerns raised by the customer and provide a detailed explanation of our Limited Lifetime Warranty.
  
  At Tupperware, we take customer satisfaction seriously, and we apologize for any inconvenience Ms. ******* may have experienced. Our Limited Lifetime Warranty is designed to provide coverage for certain issues that may arise with Tupperware products, such as chipping, breaking, peeling, cracking, and warping resulting from dishwasher use. We encourage customers to refer to the official Tupperware website for comprehensive information about our warranty coverage.
  
  It is important to note that our warranty policy does not cover expenses related to shipping and handling, as well as applicable taxes for warranty replacement items or parts. This policy has been in place for a considerable time, and we apologize if there was any confusion regarding this aspect. While the product itself is guaranteed, any expenses associated with handling and shipping are the responsibility of the customer.
  Furthermore, as evidence supporting our claim, we have attached screenshots of the relevant sections on our official website clearly explaining the coverage and the responsibility for shipping and handling charges and applicable taxes. These screenshots demonstrate that the information regarding warranty coverage and associated expenses is readily available and clearly communicated to our customers.
  
  Thank you for your attention to this matter.

  Business response

  07/13/2023

  We are contacting the customer directly regarding the issue. Thank you.

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Returned defective product purchased from Tupperware Consultant...I contacted Tupperware and was instructed on return process. I paid $12.80 for certified mail and returned item with enclosed documentation specific to my personal demographic info and item order number. #********** a $28.00 Tupperware pitcher from their Iimpressions line in color Lipstick. On May 25th the item was received at the Tupperware office and accepted per USPS TRACKING INFO... SEE ATTACHED TRACKING DOCUMENT. The total to be refunded to me is. $ 40.80....this amount includes 12.80 cost for shipping item back and the cost of defective item $28.00 They received item on May 25th...I made 2 calls to Tupperware corporate in Orlando and was told it would be escalated and I'd be contacted in 2 business days....made 2 more calls without getting a resolution...just excuses...please advise them i want my item and Shipp fees refunded by them asap

  Business response

  06/12/2023

  We are contacting the customer directly regarding the issue. Thank you.  

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased Tupperware product through tupperware.com on-line 2/6/23 in the amount of $52.54. I returned it and UPS confirmed it was received 2/16/23. Given a ticket # verifying they were processing refund expected within 2 weeks. Today called -- 3 weeks and has not been processed. This number shows on my VISA statement that might be helpful TUPPERWARE/INTERNET 800-887-7379 FL. I appreciate your help.

  Business response

  03/09/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  03/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  THANK YOU FOR YOUR HELP -- IT WAS NOT POSSIBLE WITHOUT YOU. 
  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩