ComplaintsforTupperware U.S., Inc.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After waiting for months to return an item for warranty, something that was delayed for a protracted period due to whatever Tupperware claimed about their warranty process, they finally provided direction to send in the damaged item. Done on 12/5/22. Have waited the full period + extra for the holidays + extra because their replacement item hasn't arrived. When can I expect to receive my replacement item (1609A-2)? I can see how this company has earned their D- rating; really, really poor responsiveness on the warranty.

  Business response

  03/07/2023

  Order# ********** was placed for the customer, he was informed on ticket ********** / 3/7/2023 9:48 AM, according to *****:

  SCHEDULED DELIVERY DATE

  Friday

  3/10/2023 by end of day

  Please see the attachment. Thank you.

  
  

• Initial Complaint

  02/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Oct 22, 2022 Bought product, never received and corporation emails says they will send out new item but never has so I emailed yesterday and was told the ticket was closed to open new one!!

  Business response

  02/10/2023

  As per our records, the complainant called on 2/8/2022 and the order ********** was placed. Orders may take 9 business days to be delivered. Please see attachment. Thank you.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am trying to retrieve a replacement cake carrier. I followed directions provided from emails and now they are not replying to the emails. I sent photos and then the email sent the address to return it to. I returned it and tracking verifies they picked it up on 12/12/22. My reference numbers are ******** and ********. I appreciate any help in this matter.

  Business response

  02/03/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Business response

  02/08/2023

  We send the customer the order ********** and it will be delivered today at the end of the day, with the FedEx tracking number ************. Thank you.

  Customer response

  02/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For over a year I've been calling Tupperware about every other month regarding replacements of two lids. Constantly getting the same response of "we are updating our system". I did get and authorization (incident #********) to return them in November which I prompty did and they received on November 26th. I have since called to check on the status which they said they would get back to me (ticket#********). No response! Very disappointed in a company that I use to love! Please have my replacements sent.

  Business response

  01/30/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Customer response

  02/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

   

  This is the response: If by 2/13/2023, you still do not receive your products/credit, or any news from the factory regarding your warranties, please call us at ************ and provide the ticket number IN******** so we can further assist.
  Thank you for your patience and understanding in this matter, let me assure you that we will continue to work very hard to improve our Warranty Program / Review. 
  We are constantly working on improving our service and we apologize for the inconvenience.
  Looking forward to hearing from you,
  Tupperware Brands Corporation 
  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is that I gave a Tupperware dealer 4 defective covers to be replaced. The dealer assured me that there would be no problem replacing them, because "Tupperware stands by their products with a life time guarantee. That was on August 27, 2022. I also purchased about $50 + dollars of new Tupperware from her at the time. This all took place at a craft fair in my home town. I contacted the dealer with the phone number on her calling card in October and asked why I had not received my covers back yet. She told me she had gotten a couple of new covers from the company, but a couple of them weren't the correct size. She said she would return the replacement covers to me when she got all the correct sizes from the company. She didn't want to have to pay postage twice in returning them to me. Later in November I tried to call her, left messages, but never heard anything back from her. I emailed her and told her I would pay the postage if she'd just send me my covers. I finally contacted the company twice and all I've ever gotten are reference numbers from two different reported complaints. They just keep giving me the run around with reference numbers. All I want is my covers back from the company. The containers are worthless without covers. They ask me for pictures and receipts - which I never received from this dealer. I would never have thought I would have needed to take a picture of her or get a receipt from her in order for HER to replace my covers.

  Business response

  01/30/2023

  We are contacting the customer directly regarding the issue. Thank you.  

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a consumer and have been attempting warranty claims for over 12 months through the tupperware website. The website continues to state they are "upgrading their warranty system, warranty replacements are unavailable". In reality, this has actually been going on for more than a year. My original request for warranty service was placed in January 2022 and still no resolution to my incident number. If the company is unable to supply the warranty replacements, they should NOT offer a lifetime service. I want my incident number resolved by tupperware, either standing by sending my replacements, or giving me my money back.

  Business response

  01/27/2023

  We are contacting the customer directly regarding the issue. Thank you.  

  Business response

  02/09/2023

  It was explained to this customer that our stock for sale and our warranty stock are not the same.
  As a one-time exception we sent the Bell Tumblers in order ********** (should arrive in 9-12 business days).
  If the complainant has more warranties to claim in the future, she should adhere to the policies that have already been shared with her and that are explained on our website. Thank you. (Please see attachment).

  Customer response

  02/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: First, the nameless Corporate individual who handled all of my complaints, needs to go back and review both the email correspondences sent to me over these complaints, and the policy on their website. NO WHERE does it state "stock is different from warranty". Secondly, I requested to speak to a supervisor over the phone at least 4 times via email, several times through this BBB complaint, and I even called in and spoke with a supervisor who states he could not handle this complaint because Corporate handled it. The request was ignored. Third, when you state and item is "obsolete" I have always understand that policy and the other terms to your warranty, you are unable to produce an item that is obsolete. HOWEVER, the item WAS INDEED available, as we can clearly see since you opted to go ahead and send it after the fact. The old mold number may have been obsolete, but the item itself was not obsolete. Clearly, you sent me the incorrect item as a retaliation for filing a BBB complaint. Stop treating your customers like they are stupid individuals. To the person who handled this request: You need a refresher on email etiquette and also customer service. You have just officially lost a lifetime customer because I will NEVER shop with your company, or consultants again. Do not contact me again.
  
  

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent toxic Tupperware to Tupperware in ************** warehouse. It was received November 12, 2022. Tupperware confirmed the arrival. These items were banned by the *** for being toxic and a health danger. Tupperware said it would be **** weeks to receive replacements. It has been 10 weeks and:1. They did not confirm the contents of the package I sent 2 They do not know what happened to it 3 They closed the incident/trouble ticket I started to look for the package 4 They promised me I would receive confirmation 5 they extended the deadline by 2 weeks 6 numerous calls and email yielded **** I am a longtime Tupperware customer and this is unacceptable. They made a lifetime guarantee on these items and they cant help me EVEN THOUGH THE ***** WERE RECALLED FOR ENDANGERING HEALTH of myself and my family

  Business response

  01/24/2023

  We are contacting the customer directly regarding the issue. Thank you.  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid a Tupperware consultant through Venmo for my order. She took the money 11/22/22. I have not received my order or was told it wouldn't be here by Christmas. The consultant has notified me about any issues with my order. She did add it to the hosts order. I contacted Tupperware and they said they sent it to someone who could handle it. She called me thinking she called the consultant. I've asked for my money back and the only response I get is they sent it to someone who can handle it.

  Business response

  01/11/2023

  The customer was informed that we are working on ticket **********.
  We are contacting the customer directly again regarding the issue. Thank you.

  Customer response

  01/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have been told several times that my issue has been sent to the right person/area to be handled. I want my money back, not more messages that it's been sent to the right area. If the company can't afford to give 42.00 back, they should just close.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have several pieces of tupperware that need replaced. I called in Feb 2022 and was told they were updating the system, was told to call back after March 14. I called in March, April and May, got no help. I emailed Sept 18 and was told I had to send the pieces in. So I did and they received them on Sept 30, was told it would be 8 to 10 weeks. I called Nov 14 and was told it was week 7, call back in two weeks with a reference number ********* I called on Dec 9 told it would be two more weeks and was given a claim number IN********* I called Dec 14 told to call after Friday. I called Dec 16 was told it was being resolved and they would email me. I called Dec 22 was told it was week 12 and they were running late, call again next week. So on Jan 3, 2023 I emailed and was given a reference number in a form letter. I called and was given another run around. They said they would flag my reference number and would be contacted by email. I got short with the person and said I wanted a phone number for the factory direct. Was told I couldn't have it. I sent a certified letter today Jan 4 with a signed return card. I am really aggravated that tupperware is no longer honoring their warranty promise. If you can get a response to what is going on I would really appreciate it. Thank you ****** ******

  Business response

  01/10/2023

  We are contacting the customer directly regarding the issue. Thank you.

  Customer response

  01/12/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I am pleased that by contacting you I now have my tupperware replacement. After three and a half months of them giving me the run around you were able to get me results in two days. I am more surprised that they got it from S Carolina to Illinois in two days. Some pieces were replaced by others but I can live with that. Thank you so much for your help. Sincerely ****** *

• Initial Complaint

  01/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Back in November I had a local consultant order replacement bowls and lids. Upon receiving product got the replacement bowls but no lids, been trying to get the lids all I get are excuses and a run around that consultant has to do this. Was in contact with consultant and still haven't got my lids. It's been over a month and can't use product till the lids come

  Business response

  01/10/2023

  We are contacting the customer directly regarding the issue. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩