Business ProfileforHampton Inn & Suites Orlando At SeaWorld

1.Date of Transaction : 08-04-2023 2. Amount Paid : $423.30 3.What is the Nature of the Dispute : Full Refund Requested my GF and I were taking time away to celebrate our 1 month together I booked a room at the Hotel to stay from 08-04-2023 to 08-07-2023 . We had quite a few things planned to make the weekend special, but our special weekend quickly turned into a nightmare. The night before our stay I received an email saying they couldn't verify my card for the $50 deposit, so I called them to handle it , the next day after arriving to the hotel I am informed that the reservation was cancelled with no cancellation reason. After Rebooking us I noticed that the woman at the front desk placed a hold on my card for $522 where the room cost for 3 days was $386.30, this totally ruined our weekend, we didn't get to do anything but sit in our room the entire weekend totally ruined it. On Monday 08-07-2023 i filed a complaint and the customer service representative that took filed it under the wrong confirmation #so my complaint was cancelled. I later called the Guest Assistance Team @ 888-240-6152 and while waiting for several mins only to be hung up on. 4.Whether or not the business tried to resolve the problem : To this moment the hotel has not tried to resolve the issue. 5. Account/Order/ Confirmation Number : ********