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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 453 total complaints in the last 3 years.
    • 147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been selling information not just about me, but they included phone numbers for 3 of my Family members. If this is not illegal to sell my data against my wishes surely it is to include addresses and phone numbers of 3 of my family members against my will. I have paid money to have a company try to have this info removed and am still waiting for them to do so. This business has a very long list of complaints and something should be done. Thanks for any help with this matter.

      Business Response

      Date: 04/22/2025

      Hello ******* ****,

      This response is in reference to BBB Case # ********.

      We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

      We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

      Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

      We understand your concern about your personal information and your family's phone numbers appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, ************************** has no ability to edit or remove the content listed on your report. 

      If you are concerned with the availability of your public information, ************************** urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.

      ************************** does not assemble or evaluate these records, but instead makes them available on a single website to individuals who have a membership with us.

      We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:04/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Should have been billed 1.00 for 5 day trial. Was billed *****. Would like my money returned and ALL my personal banking info destroyed and my subscription canceled. They're not clear, upfront and honest and they know it.

      Business Response

      Date: 04/21/2025

      Hello ***** ******,

      This response is in reference to BBB Case #: 23228953.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 4/25/2025.

      Your cancellation confirmation number is C11901472.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the $1 trial for a report then I get a message from my bank saying that it charged $29.16 which I did not want and therefore I want a refund this is ridiculous

      Business Response

      Date: 04/21/2025

      Hello **** ******,

      This response is in reference to BBB Case #: 23227232.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $29.16 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.16 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 4/24/2025.

      Your cancellation confirmation number is C11900878.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thought it was a one time fee of $1.00. I now have been charged twice for a service I do not want. I have already canceled any future payment to them. I feel they took $29.16 that I didn't know about. They are a scam and they should not be allowed to be in business. I can not afford to be taken advantage of.

      Business Response

      Date: 04/18/2025

      Hello ***** ****,

      This message is in reference to BBB Case #: 23217090.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      After reviewing your account, it appears it has already been cancelled as of 4/17/2025 by our email support team. Your cancellation confirmation number is C11891514.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.16 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11891514.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 04/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5,between 7:00 & 9:30, I signed up for a 5 day trial at Check **************************,for $1.00. I checked my balance less than an hour later and found that the company did not even wait the 5 days to charge me the subscription price including the dollar for the 5 days. I have already sent them an email demanding my money they stole to be returned to my account,which has been ignored. So,that's what brings me here. I don't have a tracking number or order number. But I believe they have an account set up which I have never used since the day I set it up.Any help will be appreciated. I would love to see these guys get fined and throw under the jail,but that's not going to happen. I'll try to call again tomorrow since I haven't yet talked with them because of work and time zone difficulties.Sincerely,*** ****

      Business Response

      Date: 04/17/2025

      Hello *** ****,

      This response is in reference to BBB Case #: 23189669.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.16 was placed on your account at that time. Since we did not receive a cancellation request from you before the end of your trial, the pre-authorization was processed for the monthly subscription.

      After reviewing your account, it appears it has already been cancelled as of 4/11/2025 by our email support team. Your cancellation confirmation number is C11882653.

      We can confirm you were also already refunded in the amount of $29.16 upon cancellation. Your refund confirmation number is R11882653.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the $1 dollar to look someone up. I made a conscious effort to avoid the ~7 dollar PDF download charge, and a couple days later I received a "Do you recognize this charge for $29.16 @CHECKPEOP?" text from my bank. So I immediately replied No, and called my bank. They recommended that my card be canceled and a new one with a new number be sent. Then, a few days after I was issued the new card, I get another "Do you recognize this charge for $29.16 @CHECKPEOP" ON THE NEW CARD NUMBER I NEVER EVEN GAVE THIS COMPANY! This company is literally a scam and should be taken down.

      Business Response

      Date: 04/16/2025

      Hello **** ****,

      This message is in reference to BBB Case #: 23210538.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      After reviewing your account, it appears you signed up for our 5-day trial on 3/21/2025. Since we did not receive a cancellation request from you, you were automatically enrolled in the monthly subscription at the end of your trial.

      Please rest assured your account has been canceled as of today. Your cancellation confirmation number is C11861768.

      We understand your concern with being notified of a transaction when you received a new card. However, please note that the payment method you provided is linked to your bank account, meaning a change in card information would not impact billing in our system. In order to prevent further billing, customers must contact us to ensure the account has been cancelled. 

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 04/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Seriously though, this companies business model is literally designed to deceive. 

      Sincerely,

      **** ****

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This checkpeople company was suppose to give me a full background report fof $1.00 for 5 days. I cancelled 10 minutes later because of the amount of inaccurate and/or outdated information. But thry charged me $29.17 although thrir emailed receipt says 1.00. It has caused an ovetdraft to occur and the bank will be charging $34.50 for that.

      Business Response

      Date: 04/16/2025

      Hello ***** ******,

      This response is in reference to BBB Case #: 23205668.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      After reviewing your account, it appears it has already been cancelled as of 4/15/2025 by our email support team. 

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 was voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 4/20/2025. You will still incur a charge for the $1.00 trial period.

      Your cancellation confirmation number is C11894789.

      Unfortunately, we are unable to assist with any overdraft fees issued by your bank. We advise you to follow up with them at this time for any further assistance.

      We also apologize you did not find the information you were looking for in our reports. Please note that ************************** compiles reports with information that is collected from public sources. We are unable to edit or control the information that shows on a report.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a dollar to use check people and I didn't sign up for anything and didn't even get the results I had coming for a dollar and next thing I know they're taking ***** out of my account

      Business Response

      Date: 04/15/2025

      Hello *** *****,

      This message is in reference to BBB Case #: 23200323.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      After reviewing your account, it appears it has already been cancelled as of 4/14/2025 by our email support team. Your cancellation confirmation number is C11831264.

      We apologize you did not find the information you were looking for. Please note that the information on our reports is pulled from public sources, and we cannot control or edit the information that is available.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:04/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove my name from your database. Ive already talked out about this several times and I have promised to do so I havent had.******************************************************************************************************************************************

      Business Response

      Date: 04/14/2025

      Hello **** ******,

      This response is in reference to BBB Case # ********.

      We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

      We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website. We have provided a screenshot of the "No Results Found" message on our site for further peace of mind.

      Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

      We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:04/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkpeople charged my checking account $29.16 on April 12, 2025. I never signed up for this and have no idea who they are. I am working with my bank but wanted to report this.

      Business Response

      Date: 04/14/2025

      Hello ******** ******, 

      This response is in reference to BBB Case #: 23196015. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused. We understand you have seen charges from ************************** that were unauthorized by you.

      Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

      Alternate email address: 
      First and Last Four Digits of the card:
      Member ID:
      Screenshot and date of any additional charges:

      We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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