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Business Profile

Information Bureaus

Checkpeople, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkpeople, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 453 total complaints in the last 3 years.
    • 147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1 to retrieve a report from CheckPeople. However, there was no indication that I would be charged an additional $29.16 for a membership. Public records show that CheckPeople LLC was ordered to pay $775,000 in penalties, fees, and restitution after a civil law enforcement case found they automatically charged customers for ongoing subscriptions without explicit consent, as announced by the Los Angeles County District Attorneys Office on Oct. 29, 2020.I demand a refund of $29.16 for the transaction made on 02/21/2025, and I request that my bank account be removed from Checkpeople.

      Business Response

      Date: 03/26/2025

      Hello ***** ***,

      This message is in reference to BBB Case #: 23105438.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. After review of your account, it appears you signed up for our 5-day trial on 2/16/2025. Since we did not get any cancellation requests from you, your account was automatically billed for the $19.16 monthly subscription on 2/21/2025.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is *********. Please rest assured that no further billing will occur.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.16 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11809297.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 03/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:03/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has charged my account $109.33: ******* $1.00 & 6.95, 1.21.25 $29.16, on 2.18.25 $6.95, 2.21.25 $29.16 and on 3.17.25 $6.95, 3.21.25 $29.16. I didnt agree to paying these fees and I havent even used their service. I want them to stop all future charges and to refund the $109.33.

      Business Response

      Date: 03/24/2025

      Hello ******* *******,

      This message is in reference to BBB Case #: 23105016.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11767023.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $108.33 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11767023.

      Please note that our system would not allow us to refund the $1.00 trial fee. If you would like a refund of this charge, we advise you to follow up with your financial institution for assistance with the refund.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a report and then was told none is available.

      Business Response

      Date: 03/21/2025

      Hello ******* *****, 

      This response is in reference to BBB Case #: 23092306. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

      Please keep in mind that individuals can opt out of our database; meaning that their information will not be available through our service. It is also possible that the information that is being searched for is not a public record, or the phone number is protected under the Telephone Consumer Protection Act, as these records cannot be displayed publicly. Also, if the system doesnt have access to a record or cannot confirm the information is linked to a specific individual it will not show up in our reports in an effort to give our members the most accurate information we can.

      Because information on our website is gathered from databases owned by public entities, ************************** has no ability to edit or control the type of public information listed on the report. We apologize for any inconvenience. 

      We can confirm that your account has already been cancelled and refunded in the amount of $1.00 as of 3/21/2025 due to a ****** dispute. Please rest assured no further billing will occur.

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 03/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the $1 trial, and within 30 seconds of paying, I was charged $29. I didn't have $29 in my account, so now Im overdrafted. It said it would only charge $1, and then I could cancel, but they lied. Now I can't use my card unless I pay $30.

      Business Response

      Date: 03/18/2025

      Hello ****** ********,

      This message is in reference to BBB Case #: 23077514.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      The transaction you witnessed after signing up may have been showing as a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold was placed on your account at that time. However, there are no additional charges aside from the $1.00 trial fee listed on your account at this time.

      After reviewing your account, it appears it has already been cancelled as of 3/18/2025 due to a ****** dispute. Your cancellation confirmation number is C11854605. We can also confirm you have been refunded in the amount of $1.00 in your ****** dispute. Rest assured that no further billing will occur.

      If you have seen any additional processed charges, please send us a screenshot of the charge and we will further investigate.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 23077514

      I am rejecting this response because:

      Your full of bs I read the terms before agreement it never said a 30 dollar hold would happen It's said you will be charged 1 dollar after trial ends will be charged the ***** you guys are scammers is all it is.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:03/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/16/2025, I used their site's online $1 promotion and purchased a $6.95 check from check people, on a person who stole sound equipment from me. They emailed me proof of the $1 add. I clicked no thank you to reoccurring billing. I took a screenshot where I next selected one time billing. I was careful to not sign up for reoccurring billing. They charged my bank account the $6.95 plus an extra charge of $29.17.I went onto their site to cancel and in my profile it said they planned to bill me reoccurring charges of $6.95 starting 3/25. I sent an email to not charge me and refund me and will continue to call them to cancel. There is no cancelation button on their site.

      Business Response

      Date: 03/17/2025

      Hello ***** *****,

      This response is in reference to BBB Case #: 23072192.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 3/21/2025.

      Your cancellation confirmation number is C11852456.

      Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. Please note that we do not see any scheduled billing for $6.95 listed on your account. If you are seeing this additional charge, please send us a screenshot of the charge and we will further investigate for you.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11852456.

      We can confirm we have received your email request. Please note that our customer service hours are Monday - Friday, 8am - 5pm EST. We apologize for any delay you experienced in submitting a cancellation request. However, please rest assured your account has been cancelled and no further billing will occur.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** offered a $1.00 trial. I proceeded, but they fraudulently did not charge my card $1 but instead charged $29.16 & $6.95. I tried to cancel the same day by phone so do not try to say I did not cancel the subscription within the trial period. The say you can also cancel "easily" on their website but there is no way too, only change your card info. Your company is a total scam. When you call the number as advertised for questions and billing that's another joke. All it does is repeat you are selected for this special offer and then when you tell the recorded messages no it hangs up on you. This is wrong, deceptive, and illegal. What you are doing is totally wrong and you will be held accountable, I can easily file a lawsuit against your company for this because its a total scam. I feel horrible for the elderly that they take advantage of that don't know what to do. Your ************ should be ashamed.

      Business Response

      Date: 03/07/2025

      Hello ****** ********,

      This response is in reference to BBB Case #: 23032322.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.16 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.16 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 3/11/2025. You will still incur a charge for the $1.00 trial period.

      Your cancellation confirmation number is C11838222.

      Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We have issued a refund for this charge per your request. Please allow 3-5 business days for the funds to reflect in your account. Your refund confirmation number is R11838222.

      It seems you were also having difficulty contacting our support team by phone. We apologize for any complications you encountered. Please note that our customer service hours are Monday - Friday, 8am - 5pm EST.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* threw February amount *****.

      Business Response

      Date: 03/06/2025

      Hello ****** ***,

      This message is in reference to BBB Case #: 23021139.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11760765.

      Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $73.22 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11760765.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have emailed multiple times to cancel and still being charged

      Business Response

      Date: 03/04/2025

      Hello ****** ****, 

      This response is in reference to BBB Case #: 23013742. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

      After further investigation, we can confirm we received email correspondence from you in March of 2024 regarding the charges to your account. It appears that our support team replied to you asking for more information, as we were unable to locate your account at that time. However, we did not receive any response from you. Please note that the charges shown in your attached screenshots are also dated from 2024. 

      If you are still seeing recent charges, please respond with all of the information below so that we can more quickly assist you and ensure your account is cancelled:

      Email Address used to create the account: 
      First and Last Four Digits of the card:
      Member ID:
      Screenshot and date of the charge:

      We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 03/10/2025

       
      Complaint: 23013742

      I am rejecting this response because:

      Consumer
      Most Recent Message
      Date Sent: 3/6/2025 9:59:05 PM

      I have been charged in the last year

      6.95 x 14

      29.16 x 9

      19.99 x 1

       



      Sincerely,

      ****** ****

      Business Response

      Date: 03/11/2025

      Hello ****** ****,

      This message is in reference to BBB Case #: 23013742.

      Thank you for providing additional information. We were able to successfully locate your account and will be happy to further assist you.

      Per your request, your account has been canceled as of today. Your cancellation confirmation number is C11191843.

      Please note that we have reviewed our record of previous email correspondence with you. It appears we replied to your request to cancel on 2/28/2024 and asked you to provide more information, as we could not locate your account at that time. We do not have any additional emails or requests from you on file.

      However, rest assured that your account has now been located and cancelled, meaning no further billing will occur.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $424.15 has been credited back to your original payment method. This covers all transactions between March 2024 - March 2025. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ************************************************************.

      Regards,
      ************************** Customer Support

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:03/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkpeople extracted the amount of $29.17 from my ********** card as a recurring withdrawl without my authorization Feb 7th 2025.......this affected the amount of $ I had for groceries that month. I need them to stop this or my debit card will have a negative balance. I also need a refund in the above amount. Thank you

      Business Response

      Date: 03/03/2025

      Hello ***** *********, 

      This response is in reference to BBB Case #: 23007494. 

      We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

      Please be advised, we have searched our database with the information you provided and were unable to locate an active account. We found an account that was previously cancelled on 9/13/2024 and there are no recent charges listed on this account.

      Please respond with all of the information below so that we can more quickly assist you:

      Email Address used to create the account: 
      First and Last Four Digits of the card:
      Member ID:
      Screenshot and date of the charge:

      We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

      We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards,
      ************************** Customer Support

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I want to cancel this service and would like my money refunded.. I was led to believe it to be only a dollar. Instead 36.12$ was charged out of my account as soon as I subscribed it didn't even give me a 5 day trial before charging me.. had I known it wasn't a dollar I would of never subscribed I can't afford it ! Thank you.

      Business Response

      Date: 02/28/2025

      Hello ****** ******,

      This response is in reference to BBB Case #: 23001155.

      We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

      Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.17 was placed on your account at that time.

      Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.17 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 3/04/2025. You will still incur a charge for the $1.00 trial period.

      Your cancellation confirmation number is C11827280.

      Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.95. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

      We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.95 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

      For your reference, the confirmation number for this refund is R11827280.

      We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at ************************************************************.

      Regards, 
      ************************** Customer Support

    Checkpeople, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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