Complaints

This profile includes complaints for Checkpeople, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkpeople, LLC

  111 N Orange Ave STE 800 Orlando, FL 32801-2381

• 

  Checkpeople, LLC

  530 Lytton Ave Fl 2 Palo Alto, CA 94301-1541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite me canceling my subscription they continue to bill me $29.17. Plus there is no mention of this $29.17 when I was just doing a trial offer it just automatically started to charge me as if I was already a member. I just wanted the trial offer and despite my efforts to cancel they keep billing me every month. I demand a full refund of $58.32

  Business Response

  Date: 07/18/2024

  Hello ***************************,
  
  This message is in reference to BBB Case: 22001499.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  

  We would like to inform you that your account was already cancelled on July 17, 2024. Your confirmation number is C11398264.

  We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $58.32 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is R11398264.

  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  

  
  

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkpeople LLC instituted a reoccurring charge on my credit card in Oct. 2023. Unfortunately I just discovered this charge. This particular credit card is used only with Amazon with few exceptions. I have contacted ********** regarding this.Company says I made use of their $1.00 for 5 days, did not cancel therefore they started charging me every month. I contacted company stating I did not want this nor did I sign up for their service. They will only give me credit for 3 months. Since my info with them is correct they will do nothing else. I did not request their service at anytime. Any online orders I make I do with a low $$$ end AmEx card. These are unauthorized charges.I have filed a fraud complaint with **********.

  Business Response

  Date: 07/16/2024

  Dear *************************,
  
  This message pertains to BBB Case #********.
  
  Upon receipt, we thoroughly examined your complaint and extend our apologies for any inconvenience caused. We understand your concerns regarding fraudulent activity and are committed to addressing them promptly.
  

  In order to locate your account, we require some additional information. Please provide the following details:

  - Full Name on Account:

  - Email Address associated with the account:

  - Account Number (if available):

  - Date of Last Transaction:

  - Any other relevant information that *** help us identify your account:

  Do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  
  
  

  
  

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21990805
  
  I am rejecting this response because:

  Sent Via:	Email (ODR)
  From:	*************************
  From Email:	*************************
  To:	BBB Serving ***************
  Subject:	More Information
  Date Sent:	7/22/2024 11:47:07 AM
  Date Read:	7/22/2024 3:33:07 PM
  Attachments:

  
  
  

  email is *************************  I have no account number as I did not set this account up. Charges appeared in Oct, 2023 and last activity was May 2024. I have been given 3 months credit but they will do nothing from Oct.2023  to March 2024.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/23/2024

  Hello *************************,
  
  This message is in reference to BBB Case #: 21990805.
  

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  

  Please be advised, as stated previously, we have searched our database with the information you provided and were unable to locate an account. We understand you have communicated with us previously and received refunds prior. If you were given a refund confirmation number, please provide that number to us so we may promptly locate your account.

  Please also respond with all of the information below so that we can more quickly assist you:

  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot of the charge:
  

  We recommend you contact us via our support email with this information to allow us to assist you in a more timely manner. You may contact our Customer Support team by email at ************************************************************.
  
  Regards,
  CheckPeople.com Customer Support
  

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 21990805
  
  I am rejecting this response because:  I created no account with this company so I do not have that info requested.  This info must have come off my Amazon account as this is the only place I use this card except for 1 medical bill and 1 small non profit business. email attached to my amazon account is ************************** this charge was against a ********** card. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/31/2024

  Hello ***************************,
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

  We see that you have recently spoken to one of our support members, who explained that your account is not fraudulent. As a courtesy, we have provided three refunds to your account.

  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  

  We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $153.75 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is R********.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  
  
  
  

  
  

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to find an old friend. I couldn't find that he had died, so this company said they found multiple information about him. I was offered a discount for just this report for $1.00. I have an email from them for this $1.00. and it was also a 5 day free trial. Not only did they NOT charge me for that $1.00, They charged me for the full price of $29.17 and then another charge for $6.95. I clicked NO THANK YOU for anything else they were trying to get me to do. Everything even my email says they are open for customer service 24/7. They are not. When I finally got a hold of them they told me that the $29.17 is just a charge to see if I have money in my account and would be refunded in 3 to 5 days. Kind of funny that the monthly charge is also *****. I have no Idea where the $6.95 came from either. But after all that, I didn't even have a report on the person I was looking for information on, and when I reput their name into the search. They couldn't find anyone by that name. but if you sign out. and search, there he is again. THIS COMPANY IS A COMPLETE SCAM AND I NEED TO KNOW HOW TO REPORT THEM FOR FRAUD. AS I DID NOT READ ANYTHING ABOUT ANYTHING THEY SAID THEY DID. IT IS YET TO BE SEEN IF I ACTUALLY GET MY MONEY BACK. So in actuality, I paid for something (information they showed they had) and never received.

  Business Response

  Date: 07/15/2024

  Hello *******************.
  
  This response is in reference to BBB Case #********.

  We would like to inform you that the information we provide is sourced from publicly available records. Our data is compiled from a variety of public sources to ensure accuracy and comprehensiveness.

  We would like to confirm that you contacted our support team on July 13, 2024. During this interaction, your account was canceled, and a refund was issued to you
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.
  
  In accordance with your request, we have terminated your account effective 7/13/2024. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account.
  
  Your cancellation confirmation number is C11497231.

  Please bear in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is distinct from the trial period. Upon reviewing your account, I observed your acceptance of our PDF offer.

  I see that our Support Member has issued a refund for our PDF feature. Your refund confirmation number is R11497231.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **********************************.
  
  Regards, 
  Customer Support
  
  

  
  

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged ***** and 7.00 for a 5 day free trial that was supposed to be only 1.00

  Business Response

  Date: 07/15/2024

  Hello *********************,
  
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, I canceled your account as of today. Your cancellation confirmation number is C11481612.
  
  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $36.11 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is R11481612.
  

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  
  
  

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $29.15 for a subscription I didnt consent to. Please fix it so Im not charged in the future.

  Business Response

  Date: 07/08/2024

  Hello *******************************,
  
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

  Based on the information shown in the screenshot, it appears that the charge was declined. As a result, you should receive those funds back in your account within ***** hours, depending on your bank's processing times.

  I can see that you account was already cancelled on 7/6/2024.

  Your cancellation confirmation is C11475406.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  
  

   

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5-28 I signed up for a free trial; unaware that they would start charging me ***** monthly without my approval

  Business Response

  Date: 07/02/2024

  Hello *********************,
  
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Per your request, I canceled your account as of today. Your cancellation confirmation number is C11365762.
  
  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $58.32 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is R11365762.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  

  
  

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August of 2023 I used an online company called CHECKPEOPLE.COM (Phone number ************) to search for a past friend that I have not had contact with in sometime. I contracted with them for a three day trial period. Unbeknownst to me, and without my permission ,the company CHECKPEOPLE.COM continued to bill me for the next 9 months at $29.17 per month on my Cabela's/Bass Pro shop Mastercard ending in the last 4 digits of 9254 (I guess Capitol One is the actual credit card company). Upon viewing my Mastercard bill this month I saw the Description CHECKPEOPLE.COM and thought that it must be for bank checks not a online service that searches for people. I have only used this service one time back in August 2023 yet they continued to bill me $29.17 per month. On 06-24-2024 I cancelled this service once I found out that they were fraudulently charging me with their online scam. As I recall the on-line site only signs you up for a three day trial and does not specifically show or point out that you will be on an automated billing system. If they do have something on there on-line sight saying this, it is not easily located or obvious. I reported the fraud to to my credit card company. I need a full refund for the past 9 months that CHECKPEOPLE billed me during their fraudulent automated billing scam. If they are allowed to remain online their site should have an obvious field that the billing is one time only for the three day trial.

  Business Response

  Date: 07/02/2024

  
  Hello *********************,
  
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

  We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $175.02 has been credited back to your original payment method on 6/24/2024 . Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We have also issued an additional refund of $87.51 as of 7/2/2024, totaling $262.53

  For your reference, the confirmation number for this refund is R10952112.

  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  
  

  
  

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised a $1 trial for 5 days of background checks and immediately charged me 2 transactions for $1 and $7 I demand a refund

  Business Response

  Date: 06/24/2024

  Hello *************************,
  
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  

  We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $7.95 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is R11468445.

  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at  ************** or email **********************************
  
  Regards,
  Customer Support
  
  

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription and despite me canceling they continue to take money from my account I emailed them and have yet to receive a refund or a reply from the company. I would like a full refund of the $87.49

  Business Response

  Date: 06/20/2024

  Hello (Customer Name),
  
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, I canceled your account as of today. Your cancellation confirmation number is C********.
  
  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $87.48 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is R********.

  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  

  
  

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the CheckPeople service in October of 2023 for a one-time search. I paid $1 for a one-time search. I did NOT sign up for monthly service.However, after that, they started automatically deducting a monthly payment from my checking account around the 17th of each month. They have continued to charge my bank account every single month since then for $29.17. So then each month, I have to contact my bank and dispute the charge to get the credit back for this amount.CheckPeople is a scam and they are unethical and unrelenting. I now have a new charge from them, again, for this month. It was posted on 6/17/24 and I will again have to seek a refund from my bank by disputing this charge. I never signed up for the monthly service.I am willing to share bank records, if needed. However, I am not in a position to upload those at this time.

  Business Response

  Date: 06/19/2024

  Hello *******************************,
  
  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, I canceled your account as of today. Your cancellation confirmation number is C11026868.
  
  Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We would like to inform you that your refund of $233.28 has been processed and credited to your account through your bank dispute. Your bank has handled the dispute and ensured that the refund amount has been returned to you.

  Additionally, the amount of $30.16 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  The total refund amount is $263.44

  For your reference, the confirmation number for this refund is R11026868.
  

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  

  
  

  Customer Answer

  Date: 06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am VERY grateful to you for helping me with this situation! So far, I have received emails from CheckPeople indicating that they are giving me a refund of $1, and another one for $29.17. Hopefully, they will send another email indicating the remainder of the refund that they stated they would provide.

  Thank you so much!
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 06/22/2024

  Hello. I am following up about the remainder of my refund that CheckPeople stated they would provide. I have received the refund for $1 and $29.17. However, I have NOT received the refund for the amount of $233.28 that they stated they would provide.

  With the first two refunds for the smaller amount, I received emails from CheckPeople that were "refund receipts". I have not received an email for the refund in the amount of $233.28, which they stated that they would provide. Can you please help make sure they follow through on this?

  Thank you,

  *******************************
  

  Business Response

  Date: 06/26/2024

  Hello *******************************,

  This message is in reference to BBB Case #********.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

  Please be aware, that a refund of $233.28 has been processed and credited to your account through your bank dispute. Your bank has handled the dispute and ensured that the refund amount has been returned to you.

  Please contact your bank for further assistance regarding your disputes, since they have processed on our end.

  Additionally, the amount of $30.16 has been credited back to your original payment method on 6/19/2024. If you are still not seeing your funds, please contact your bank for further assistance since we have processed the refund on our end.

  The total refund amount is $263.44
  

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************
  
  Regards,
  Customer Support
  
  

  Customer Answer

  Date: 06/29/2024

   
  Complaint: 21866378
  
  I am rejecting this response because:  I feel that I should be compensated for the time that I had to take every single month for the past 8 months to dispute the charges through my bank. For 8 months, I got "surprise" charges every single month, despite the fact that i never signed up for the monthly service. This was clearly a scam by CheckPeople, whereby someone does a one-time search and pays for that one-time search at the advertised cost of $1, and then, without their consent or knowledge, they start being charged monthly, and fail to cancel when requested to do so. There were times when my account became overdrawn as a result of this unexpected charge, and my bank charged me $35 for being overdrawn. I can find those statements if needed. However, my bigger concern and complaint is that I feel that I should be compensated beyond just being reimbursed. This shady practice is reprehensible and this company is probably pocketing a lot of money from other consumers who are not aware of what's going on or how to handle this situation.

  On a personal note, this was happening for the last 8 months of my father's life, and I was constantly traveling to go and stay with my father to help him as his health declined. So, with the hefty travel expenses, I was in no position to have unauthorized money coming out of my account, and that is why I sometimes got overdrawn. When I saw the original statement from CheckPeople about what they would credit back to my account, I thought that the larger amount was including compensation for my time and trouble.

  Companies like this will never stop doing these shady practices until it costs them something, beyond crediting back the money that they improperly took from people's accounts.

  I feel that they should have to offer me something for my time and trouble, which resulted from their unethical practice. One never knows what someone else is going through - like dealing with an end-of-life situation and having to be a caregiver. This was the hardest time of life and it was a constant insult and injury every single month to see this charge come up that I never authorized. I feel that they need to offer me something beyond just refunds.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/01/2024

  Dear *****************************,

  I want to thank you sincerely for your help with this case. You made a difference and I appreciate the work you did on this.

  I understand that CheckPeople will not make me whole, in terms of compensating for my time and aggravation resulting from their unethical practices. I figured it was worth a try. And if they had any decency, they would have made some sort of effort, but I know they are not decent or ethical. The ONLY reason they did the right thing, in terms of that compensation for the most recent charge and for terminating my subscription (that I NEVER signed up for) is because the BBB got involved.
  

  Please do feel free to post my comments if helpful.

  Thank you again for your help!

  Sincerely,

  *******************************