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Business Profile

Investment Advisory Services

Clearsky Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

This profile includes complaints for Clearsky Financial LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clearsky Financial LLC has 2 locations, listed below.

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    • Clearsky Financial LLC

      null Orlando, FL 32824

    • Clearsky Financial LLC

      5950 Hazeltine National Dr Ste 250 Orlando, FL 32822-5004

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called by a representative of this company on march 10th of 2023. I was told that because I had been paying my credit cards faithfully during COVID lockdown that I could qualify for a debt elimination. I was very hopeful they could help me eliminate my debts. I was told after signing their contract that I should pay only three more months of my credit cards and then stop paying them. If they called me to explain that the debts were in dispute. I did exactly as I was told. Now I am receiving letters from debt collectors that I have shared with CSF and they have not responded to any of my emails. I want them to either complete the work they were hired to do or refund my payment for $4,060 for non-communication!!

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please See Attachment

    • Initial Complaint

      Date:03/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired clearsky financI also to assIstanbul me in handling my financial problems which then they took 2 payments out of two different credit cards sending me a package of there agreement to sign then send them all forms asked for.They said once the accounts were closed for me to notified them so they can start the process and when I did I got no response the phone didn't exist the Gmail didn't exist and I find myself stuck in this financial situation. The total amount was over ***** but I only have paperwork showing the 1 601 taken from one of the visas.

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clearsky Financial used a credit card account to fund their false debt consolidation scheme. Now I'm being sued by ****.

    • Initial Complaint

      Date:01/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was August 10, 2022, *********** is Clear Sky Financial in Orlano,*******. contacted me by phone to pay off some credit cards, they took my informstion and said that they would need $2975.00 to pay for lawyers fees. After they took the money from my ***'s credit card, they never contacted me again. I did contact them several times and it was always "we are working on it". On 11-30-23 I was served papers to appear in court to resolve the credit cards. I contacted Clear Sky and they refeared me to ********* at Clear Sky and she told me to tell them that I was on a fixed income and I could not pay them. I told the judge that I was working with Clear Sky and he said to call Syncrony and settle with them which I did. I tried to contact Clear Sky but they put a block on my number and I could not reach them. I know now it was a scam with them but I would like my money back they did not contact either compaqny about a settlement.

    • Initial Complaint

      Date:01/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money transaction was August 23, 2023. Paid by credit cards $6000 on 3 cards. The service to be provided was for credit card consolidation or elimination. I was instructed to stop payment on the 6 cards that are involved . All statements they asked for have been sent. I have three tracking numbers proving they have received them.USPS tracking numbers are as follows: **********************; ********************; EJ878744290US.I have tried calling them and the number is not listed. Emails I have sent have gone unanswered.Please help me with this. If you need more information let. me know :

      Customer Answer

      Date: 01/08/2024

      If there is a response from this business my only acceptable solution is a full refund.  I do not want to deal with them any further.  Thank you.

    • Initial Complaint

      Date:12/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Clearskyusa in summer of 2022 and became a client when they explained how they would help me with 3 major credit cards, debt elimination. They worked with me diligently until October of 2023 when I didn't hear from anyone for 2 mos. I called my client service worker, no answer, emailed her, no response. I called the main office number and spoke to whom I believe to be the Head of ****** Services Let him know I'd had no response from my caseworker so he said he'd have someone else call me, never happened. This was beginning of December-2 wks ago. I have been calling all the phone numbers I can find that I was given, he'd told me their number had been changed. I've emailed the company, emailed both my worker and him, no response. Now I have a situation with one of the credit cards and I NEED their help but they have ghosted me! Need an answer by end of December!

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Engagement Agreement was signed Feb 4, 2022 and was for 18 months. I paid $7300 for the program. This is an Unsecured Debt Validation Process. Per the New Client Package, they promised to assist me in a timely manner and to provide superior customer service along the way. This said that their unsecured debt validation program makes collection companies validate two things: Their debt claims against you; The terms and conditions originally set. They state in this welcome package that the lack of validation will be a defense against the collection of the debt. They state that once the unsecured debt fails to be validated the credit bureaus MUST remove these fraudulant accounts from your credit reports. But this never occurs. They are at the discretion of the creditors to agree. They do not have an ability to force the creditors to accept the terms of the letters. They state in the Welcome packet that they will create a plan, formulate and execute the plan for my financial success. They claim multiple sessions will take place to do this. This never happened. They say do not speak to the creditors. They state they will communicate with the creditors on my behalf. This never occurred. They never communicated with the creditors. In the Engagement Agreement Terms and Conditiond Number 6 It states if any dispute arises between us, we will attempt to resolve it expeditiously and between ourselves. If the dispute can not be resolved between us an Arbitrator will be used. I have asked for this and they ignore me. Number 10 states, If Participant requests a refund of the Participation Fee after the end of business on the 30th calendar business day from the day the consultative document Participation fee was processed, then "Participant" understands that they shall incure a 15% processing fee that will be deducted from the refund amount. I’ve requested this and they ignore me. I am requesting this refund.

      Customer Answer

      Date: 07/28/2023

      I have a phone number and the names of the agents I was working with.

      ******** ***** **************    *** ****

      *** ***** **************

      Thank you

      ************ 

    Clearsky Financial LLC is NOT a BBB Accredited Business.

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