Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against DealBeds.com (Order #)On February 8, 2024, I purchased an iDealBed 4iT Adjustable Bed Base (Model 4iTKD-QN) from DealBeds.com, along with a 10-year full coverage protection plan. Since purchase, the bed has had serious mechanical and safety issues: loud screeching during adjustments, remote control failures, and Bluetooth app malfunctions causing uncontrolled movement. On multiple occasions, the bed continued tilting after releasing controls, resulting in a dangerous fall. Due to my disability, this puts me at serious risk for injury.I reported these issues by email (March 2 and March 16) and by phone, but received no meaningful response. Despite the active warranty, DealBeds has failed to address or resolve the matter.I am requesting a full refund of $1,365.30 or an immediate replacement. If DealBeds is unwilling to provide a replacement, I will need to obtain a bed from a different, more reliable company, as this unit is unsafe and cannot remain in my home. I am seeking prompt resolution to avoid further escalation.***** **** ************* **************

  Business Response

  Date: 04/25/2025

  We understand youve experienced some concerns with the operation of your adjustable bed, and we want to ensure you're fully supported. While adjustable bed bases are designed for everyday use and do not typically present safety risks under normal operation, we always encourage customers to reach out if something feels off.

  For any technical issues, the fastest way to receive assistance is to contact the warranty service center listed in your owners manual. Youre also welcome to reach out to us directly with your serial number, and we can assist with initiating a claim on your behalf.

  We appreciate the opportunity to address your concerns and help resolve any outstanding issues.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23195681
  
  I am rejecting this response because: I have already taken the steps that they suggested. I spoke to an agent at the company on March 17 for about 15 minutes, explaining the issues and requesting warranty support. I requested a service call, repair, replacement, or refund at the time. I explained that there were safety issues involved and was promised a response. It has been five weeks now since that call and I have received no response. This message from the company is the first communication I have received since March 17.  I believe the extended warranty I purchased should be covering the issues with the bed which should have a longer lifespan. It has continued to have more problems since my first message on this website. The company needs to acknowledge the first request, reach out to me to follow up on it, and follow through with the support that I purchased. I will recover the cost of this product and any legal costs in court if prompt action is not taken.

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received my product

  Business Response

  Date: 03/13/2025

  We apologize for any difficulty with your purchase. It looks like a full refund was already issued on February6th upon receiving your cancellation request. We double checked to make sure this was processed successfully with ******. We're very sorry your purchase didn't work out. Please don't hesitate to reach out to us directly if you have any questions.
  
  Thank you,
  DealBeds

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My recent purchase on November 6 of a mattress was terribly handled. The mattress I received was damaged upon delivery, which is unacceptable for a product of this nature. Despite the clear mistake in providing a defective product, they failed to take responsibility as a seller in resolving this issue in a satisfactory *********** Apology or Acknowledgment:At no point did they offer an apology for sending me a damaged mattress. This lack of accountability is disappointing and unprofessional even after showing proof.2.Refusal to Provide Compensation or Discount:When I brought the issue to their attention, they did not offer any compensation, discount, or alternative resolution to make up for the inconvenience caused by your error.3.Unreasonable Return Shipping Costs:Instead of assisting me with a hassle-free return for the defective product, they asked me to return the mattress and then charged me $531.22 for shipping costs. This is entirely unreasonable, especially considering the damage was due to their mistake and not mine as a customer.This situation has caused significant frustration and financial loss on my end. I believe it is only fair and reasonable for them to refund the $531.22 shipping cost through any available method.This incident reflects poorly on their commitment to quality and customer service. As a seller on ******, it is their responsibility to resolve issues caused by your error in a way that is fair to the customer. I request that ********************** process the refund for the shipping costs immediately.If this matter is not resolved to my satisfaction, I may have to escalate it further through ****** or pursue other avenues to address this issue.Sincerely,***** ******* Order number 111-1841370-3475420

  Business Response

  Date: 01/03/2025

  Thank you for bringing your concerns to our attention and allowing us the opportunity to address them. We understand your frustration and want to provide clarity regarding the situation.
  When you initially submitted your return request, you indicated the mattress was damaged. To verify this and assist in resolving the issue, we requested photos to evaluate the extent of any damage. The images you provided showed only the box, which remained unopened with the straps and shrink wrap intact. This indicated that the mattress itself was never inspected or removed from its packaging.
  As there were no visible signs of damage to the product or its packaging, and the mattress was never opened or used, the return fell under our standard return policy. According to these guidelines, return shipping costs are the responsibility of the customer unless damage is verified. Upon receiving the returned mattress, we conducted a thorough inspection and found no signs of damage or defects.
  Despite this, we offered you a no-cost replacement as a gesture of goodwill. We regret that you declined this option and chose instead to return the mattress. The refund processed reflected the terms of our policy, including the deduction for return shipping.
  While we cannot issue a refund for the return shipping fee, we value you as a customer and would like to offer a discount on a future purchase should you decide to order with us again. Please contact our team directly to discuss this option further.
  We appreciate your understanding and are here to assist if you have additional questions. Thank you for choosing us, and we hope to serve you again in the future.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22695721
  
  I am rejecting this response because:
  First of all, the seller didnt offer a free replacement and I have all the chat as preof. Second, the mattress is damaged and I have proof which i sent to ******. I reported the seller to ****** and they know everything that happened. I will also file a law suit for blaming customer for false information. 
  Give me back my full refund and then Ill think about not filing a law suit.

  Have a blessed happy new year!
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/07/2025

  We understand your concern. However, our records indicate that on November 21st, we informed you of the return shipping fee and a no-cost replacement was offered as well. Unfortunately, the return shipping fee is non-refundable but if you're still interested in this item, we'd be glad to assist you with a discount to reorder. Please feel free to contact our customer service for assistance. 

  We apologize again for any inconvenience and we appreciate your understanding.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I constantly request assistance with my warranty claim by email and phone with no resolve. They tell me someone will call me back, they have to reach out to the warranty company or theyll send me the part and a technician. They ignore my emails. I have to initiate all communications and I feel disrespected. I gave them nearly $700 for a bed frame. **************** from other companies are prompt and ***************. I am disabled and depended on this bed for comfort due to my high levels of pain. This has really caused me emotional and physical stress.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27th I contacted deal beds since the one of the welds on the frame broke resulting in the loss of functionality on my 1.5 year old bed. They stated that it is covered under the warranty, but after 3 months of run around with pictures needed and lost communications I was finally approved for a replacement on 8/19. However, this approval comes with two caveats; 1) There will be a $299 shipping fee to send the replacement bed to me and 2) they do not haul away the broken bed. What am I supposed to do with a broken California king size adjustable bed? I don't have the room to store it and I don't have the cost to haul it away.

  Business Response

  Date: 08/20/2024

  Thank you for bringing this matter to our attention. We understand your frustration regarding the shipping fee and the removal of your broken bed frame.
  To clarify, while your replacement is covered under warranty, the consumer is responsible for the outbound shipping cost. This policy is standard across the industry, and while we wish we could waive this fee, it's necessary to cover the expense of delivering a new unit to you. We also understand the inconvenience of dealing with the broken bed. Unfortunately, the warranty does not include haul-away service, but we can arrange removal for an additional fee. Alternatively, you may choose to discard the unit at your convenience.
  We apologize for any inconvenience this may have caused and appreciate your understanding. Please contact us directly at ************ to proceed with the next steps or if you have any further questions.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22165896
  
  I am rejecting this response because: the warranty does not state a fee to replace the adjustable bed. Also I was not made aware of the fee until the final call on 8/18. This fee needs to be greatly reduced and include the removal of the existing bed frame. 
  
  Sincerely,
  
  ****** ***

  Customer Answer

  Date: 08/23/2024

  I am willing to pay $250 for the shipping of the new adjustable bed and removal of the broken adjustable bed including the setup of the new adjustable bed in my primary bedroom. 

  Business Response

  Date: 08/23/2024

  We understand your concern about the shipping cost. The warranty covers the replacement of your bed, but it specifies that after the first year, the shipping costs are not included.
  If you would like to proceed with the replacement, please contact our customer service team at ************, and we will gladly assist you with the next steps.

  We appreciate your understanding and look forward to resolving this for you.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22165896
  
  I am rejecting this response because: no where in the warranty does it state that after a year I am responsible for shipping costs. Again in good faith I am willing to pay $250 for shipping of new adjustable bed and removal of existing broken adjustable bed. I feel this is a fair deal meant in good faith due to the non disclosure of shipping costs in your warranty. 
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:08/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a upright freezer. I spent a week with promised delivery each day. It finally arrived and is a refrigerator. They are charging me to return it even though it is their mistake.Hope no one ever uses this company. They are rip off experts.

  Business Response

  Date: 08/23/2024

  Thank you for reaching out to us and sharing your concerns. We apologize for any confusion or frustration you may have experienced regarding your recent order.

  After reviewing your order, we confirmed that you purchased a 'Frigidaire 18.3 Cu. Ft. Top Freezer Refrigerator.' The product listing clearly states that this is a refrigerator with a top freezer, and this is supported by the product title, the detailed description and multiple photos provided on our website. The item you received matches the product description and specifications exactly as listed.

  We understand that there may have been some misunderstanding about the product type, and we are here to assist you. As requested, we have arranged a return for the item. However, since the product sent to you is not incorrect and matches the listing, the return shipping fee applies according to our standard return policy. Once we receive the returned item, we will promptly issue a refund for the purchase amount, minus the return shipping cost.

  We are committed to providing clear product information and excellent customer service. We apologize for any inconvenience caused and are here to support you through the return process.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed from Deal Beds in January of 2023 and it broke. The legs collapsed while we were sleeping and my husband ended up on the floor at 2am. I filed a claim and I was told it is still under warranty and that they will either repair it or replace it. I had their ************************* come out and inspect the bed and they said it needed to be replaced, that it was irreparable. They connected me to Servco the people who deal with their claims and I have been speaking to them since and they said they keep speaking to Deal Beds and after the fourth try I decided that 8 months is a little long for a claim to be processed when I feel unsafe sleeping on the bed that I have car jacks holding up.

  Business Response

  Date: 06/01/2024

  We apologize for the trouble you've experienced with your adjustable bed. We understand the distress caused by the bed collapsing and the subsequent delay in processing your warranty claim.
  Please contact our customer service team at ************** so we can resolve this issue promptly. If the bed is non-repairable, we will assist you in getting a replacement immediately.

  Your satisfaction and safety are our top priorities.

  Thank you for your patience.

  Customer Answer

  Date: 06/13/2024

  No one from this company ever calls me back. I've constantly have to follow up. They have now said they are no longer going to replace the bed but they are just going to get new legs which broke off to see if that's a fix. This process is not resolved yet. My last conversation with them was June 10th and that's because I called them.

  Customer Answer

  Date: 06/25/2024

  Date Sent: 6/13/2024 6:36:00 AM
  No one from this company ever calls me back. I've constantly have to follow up. They have now said they are no longer going to replace the bed but they are just going to get new legs which broke off to see if that's a fix. This process is not resolved yet. My last conversation with them was June 10th and that's because I called them.

  Business Response

  Date: 06/25/2024

  We completely understand your concern, and we would like to assure you that this will be resolved accordingly. Please keep in mind that the warranty is handled by the manufacturer, but they are making the necessary arrangements under the warranty coverage to resolve the issue with your adjustable bed. This appears to be the appropriate solution, but if replacing the legs does not fix the problem with your adjustable bed, they will proceed with next steps. 

  We are here to help, so please don't hesitate to reach out with any questions or concerns during the warranty claim process. We appreciate your patience and understanding. 

  Thank you

  Customer Answer

  Date: 06/26/2024

  After receiving the company's response through you i phoned them immediately on the next business day and they told me they were going to replace the legs and that they would call me back it has now been 3 weeks and and I've heard absolutely nothing they have no longer moved on this claim, on my complaint, they have done absolutely nothing to resolve this issue. I don't know what needs to happen now if you need to contact them again because whenever I contact them I get absolutely nowhere with no results.

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21734726
  
  I am rejecting this response because: I have called them several times and there is still no resolution to the situation. They never return calls, I am always following up and still receiving no resolution.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/09/2024

  I have called several times to the company and they keep putting me off. I phoned yesterday July 8th and I was told by their customer service department that it has to go through Servpro. The answer to my complaint through the BBB is please call our number for customer service and will be happy to help. They asked me when they told me that it had to go through Servpro if I wanted to call back later that day and I said no I have never heard from them that I would like a call back and the gentleman said okay we will call you back later today, and I still have heard nothing. So I am initially right back where I started. I have heard nothing from the company, nor Servpro who they say needs to be the main contact, create a resolution to this issue.

  Customer Answer

  Date: 07/09/2024

  I have called several times to the company and they keep putting me off. I phoned yesterday July 8th and I was told by their customer service department that it has to go through Servpro. The answer to my complaint through the BBB is please call our number for customer service and will be happy to help. They asked me when they told me that it had to go through Servpro if I wanted to call back later that day and I said no I have never heard from them that I would like a call back and the gentleman said okay we will call you back later today, and I still have heard nothing. So I am initially right back where I started. I have heard nothing from the company, nor Servpro who they say needs to be the main contact, create a resolution to this issue.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 30, 2023 purchased queen size iDealBed 4i custom adjustable bed base from Dealbeds.com for $749. January 15, 2024 contacted DealBeds about issues I was with the frame. **** was the representative we interacted with as my husband and i spoke with her on the phone explaining the situation and sending pictures and video from under the bed as requested. She opened a warranty ticket for us and got the process started. On or around 1/26/24 technician came to inspect and photograph bed frame. He said it should be replaced as the frame is faulty. That evening while trying to use the defective bed, a break in the platform occurred while trying to raise the foot. The bed is now completely unusable. We checked with warranty company and Dealbeds weekly. ServeCo said they sent tech report to the manufacturer (meaning Dealbeds) and it was in their hands. Dealbeds repeatedly told us the frame was being replaced they were just waiting for a final signature. This went on for three weeks. Then Dealbeds said the manufacturer wanted more pics. We were appalled at their runaround. Reluctantly, we gave in and a second technician from a different company visited on 4/4 and took pics. He too told us that it should be replaced. Phone notations indicate weve contacted Dealbeds weekly to check on the situation. At no point have they called me or answered emails. 4/11 was told by **** they reached out to manufacture but no response.4/18 was told no response from manufacturer but they could send me a new bed if I pay $300 shipping. I said no. **** offered to reduce it to $199 and argued that I was responsible for shipping despite my manual doesnt say that in the warranty. 4/25 told the same thing but I asked **** about the manufacturer response he told me that they declined due to break. He claimed break was present in first tech photos and it was not. Sending it to quality control. Over 3 months and no fair resolution. I want frame replaced and shipped for free as company claimed.

  Business Response

  Date: 05/01/2024

  Thank you for reaching out with your concerns about the adjustable bed frame purchased in March 2023.
  We understand the frame has experienced structural damage after eight months of use. Under the manufacturers warranty, such issues typically fall outside the standard coverage, which focuses on technical malfunctions and parts replacements for up to three years.
  Although the manufacturer did not approve the claim due to the nature of the damage, we recognize the importance of your satisfaction and comfort. To support you better, we have decided to make an exception and approve the replacement ourselves. We have also offered to reduce the shipping cost for the new frame to $199.00.
  We appreciate your understanding that our limited 10-year limited warranty, provided by the manufacturer, does not usually cover full replacements at no cost under these circumstances. However, we are committed to ensuring that your experience is as positive as possible and are here to help facilitate this process.
  Please feel free contact us to proceed with the replacement or if you have any further questions.
  Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21626584
  
  I am rejecting this response because:
  In the last communication with Dealbeds before filing a complaint with the BBB, they said they would send it to quality control department. Theres been no communication about this. 
  in addition, the warranty as it is written in the manual, for my bed does not read the way the company has responded. Nor have their prior communications matched up with this response.  I can a picture of this, if needed. 
  Also, the damage to the bed should be covered as it is a defect in the frame. That was noted by at least two technicians. In fact, the initial video and photos that we sent showed the damage and the company repeatedly commented the frame would be replaced. 
  Dealbeds continues to create runarounds. Over a month ago, when I spoke with the supervisor, I even suggested that they simply replace the bed and wait for the manufacturer to deal with them. I was told that its not how they work. However, a month later, a different representative suggested the same solution but with me paying a ridiculously expensive shipping fee. 
  
  This ordeal has taken 3 1/2 months so far. So I dont think the company really cares about the consumer as they pretend. At this point, I am seriously considering filing in small claims court for all of the stress, deception, mismanagement, and lack of honoring the one year warranty. 
  

  In an effort to compromise and finally get a resolution and an end to this ongoing nightmare, I am willing to have a new bed frame shipped and will pay $100 for the shipping. I believe by doing this I am  demonstrating my willingness to meet the company halfway. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/11/2024

  We'd be glad to work with you as far as the shipping fee. Please contact our customer service directly at your earliest convenience, so that we can further assist you with this matter and make the necessary arrangements. 

  We look forward to hearing from you soon!

  Thank you

  Customer Answer

  Date: 05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have called Dealbeds before accepting and they agreed to the $100 shipping. I have made that payment and am waiting for a new frame to be shipped. Thank you BBB for helping to resolve this four month ordeal. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product arrived and is similar to a pillow I already had but it smells so horrible it made me nauseated. My family all smelled it to verify it wasnt just me. The pillow smells like moldy rotten bananas and the company is saying my only way to get a refund is to spend $21 to send it back. They shouldnt be allowed to sell faulty and rotten products. I would have never purchased it had I known and Id never recommend anyone buy from there. They just have the facility not climate controlled with produce or something to cause that smell.

  Business Response

  Date: 04/02/2024

  Thank you for bringing your concerns to our attention. We're truly sorry to hear about your experience with our product. Some new bedding items may have a distinct "new pillow smell" from the materials being sealed after manufacturing, but the description you provided suggests something far beyond the typical scenario and seems very unusual. In light of this, we have gone ahead and issued a full refund for your purchase, as we value your business and your satisfaction is of utmost importance to us. Please note, there is no need for you to return the item; you may keep or discard it as you see fit.

  It's our hope that this resolution demonstrates our commitment to customer satisfaction, even in the most unusual of circumstances. Should you have any further questions or concerns, please do not hesitate to contact our customer service team.

  Thank you

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Feb 20, 2020 bed frame has 20 year warranty and it is clearly stated on the product manual. I purchased a bed frame from Deal Beds, which soon developed serious stability issues. Despite following the recommended process, which involved a warranty claim and a visit from a technician named **** from ***************************, the issue has not been resolved. **** initially advised that a full replacement of the frame was necessary due to the unfixable nature of the stability issues. However, his official report later contradicted this by claiming the frame was fixed and met manufacturing standards, a statement echoed by the warranty company. This false reporting has left me with a defective, unsafe product.Further complicating the issue, Deal Beds has ceased communication through Amazon, violating the platforms seller policy and forcing me to seek alternative contact methods. I have reported the seller to Amazon for this lack of responsiveness and misinformation.Additionally, the South ************* regional manager for *************************** contacted me attempting to persuade me to remove my negative reviews. In this conversation, he admitted the technician, who he described as their best, might have been motivated by commission to alter his service reporta concerning revelation that suggests unethical practices.This entire experience has not only involved receiving a defective product but also encountering misleading service reports, unethical attempts to manipulate customer feedback, and a blatant disregard for consumer safety and satisfaction.

  Business Response

  Date: 04/02/2024

  We sincerely apologize for the difficulties you've encountered with your adjustable bed purchase and the warranty service. We understand the frustration this has caused and appreciate your patience as we've worked to address these concerns.

  We've taken your feedback seriously and have been in close communication with the manufacturer and their warranty department to ensure that your case receives the attention it deserves. They are now fully informed of the issues you've experienced and are prepared to assist you further in resolving this under the warranty coverage.
  Please accept our apologies for the overall inconvenience this situation has caused. We are committed to ensuring that your issue is resolved satisfactorily. Should you need any additional assistance or have further questions, please do not hesitate to contact us directly.

  Thank you for bringing this matter to our attention, and again, we apologize for the difficulties you have faced.