Reviews

Review Details

• Review fromJ. P.

  Date: 04/05/2025

  1 star

  J. P.

  Date: 04/05/2025

  Complete Scam!!! DO NOT USE THIS COMPANY. Can not stress this enough. They promise you everything and do absolutely nothing. This is criminal what they are doing. They actually did nothing except take my money. Now I still have to deal with the case after they promised me they have so many years experience and would have it handled if not dismissed. Take it from me. Do not give them any money!!!!!!!!!!!!!!!!!!!!!!

  Clean Slate Mediation Service

  Date: 04/07/2025

  Our commitment was to either get the debt wiped out or settle the debt for substantially less. We informed him back on January 6th that they have the required proof of debt and that we need to settle this for him. He was being sued for ******* including court costs and attorney fees. We informed him how settlements worked, In short the quicker the debt gets paid back the more that they will reduce the debt by conversely the longer it takes to pay the debt back the more of the overall debt they will demand. *** gave us a payment of ***** to work with and we took that to the creditor and began settlement negotiations. We then informed *** that they creditor refused the settlement offer and the reason why they refused was that it would take far too long to pay the debt back. We also informed him at that time that we gotten the creditor to agree to reduce the debt by 33% with monthly payments and that he could either accept that offer or make a counteroffer to reduce the debt further and that would require him to make a more attractive settlement offer. We informed him of all of this back on 1/20/25, We sent several kind reminders to please respond to the multiple emails and finally a txt message to please respond. *** ignored all of those kind reminders. Our contract is very clear on this point it states exactly this. Under settlement negotiations below is taken directly from ***** contract with us,I will need to know the answer to the following two questions; first can you afford to put any money down, typically the more money you can put down the more that they will take off of the top of the debt. Second, what can you afford in a monthly payment? The customer is responsible for providing the above information in writing. If the down payment or monthly payment needs to increase due to the creditor not accepting the initial settlement offer, it is the customers sole responsibility to provide **** with the new offer in writing, for example an email will work just fine. Customer acknowledges that without their input the settlement negotiations cannot move forward. **** is not responsible for any actions that occur due to the customer not providing the required information. Any consequences that arise from a customer not providing the required information are not grounds for a ********* is important to note our customer contract has fine print, it clearly states our process what responsibilities are and what the customers responsibilities are. *** ignored all attempts to contact him and did not give us anything more to work with. We did accomplish a 33% reduction of the debt, and he could have done much better had he responded to the multiple emails and attempts. If a doctor prescribes a patient medicine and the patient ignores the doctors' instructions and does not follow the steps. is it the doctors fault? Now I realize this is not medicine and no one's physical health is at risk. Just as a doctor cannot force someone to follow instructions, neither can I. Before *** hired us I went over our entire process, they we provided a welcome letter which once again went over our entire process, finally we provided a contract that once again went over our entire process. Each one of those clearly infomed *** that he will need to respond to our correspondence which he did not do. Then he calls my company a SCAM I am passing his entire file over to my attorney to sue for slander. I have all of the documented records, every customer correspondence is time and date stamped fully documented. I am no longer going to let people put inaccurate and dishonest reviews on my company. If we have not done as promised or dropped the ball, I would own that this is not the case.

  J. P.

  Date: 04/11/2025

  According to this response they sent me emails on 1/20 and I have not responded and text messages. On the 1/21 I did receive an email stating they did have the debt reduced according to them. With statements I am not surprised that they declined your initial offerWe did have email conversation on 1/22. With counter offers being presented. And **** informed me he would take the offers to them and this sounded like a reasonable offer. The comments were made several times that they are the professionals and they have handled many cases. Including with my specific creditor. On 2/22 I sent an email asking for an update. A month later. Have not heard anything for a month. Response on 2/22 I did not get your email from the 22nd, I will pass this on to the mediator. So they missed the email which he had because he referred to it in the email. This is not professional. I responded with every conversation, because I needed to get this handled. To this day I have not heard another response. So I have contacted the creditor and am now handling this which I should have done from the beginning. So I paid them to negotiate something which I have never heard the results. Did they accept the counteroffer? Did they Counteroffer? I have no idea. I do know I received a judgement for this case against me. So again no thanks to **** I am handling this.

• Review fromEdna C

  Date: 11/03/2024

  5 stars

  Edna C

  Date: 11/03/2024

  Excellent service, and amazing team work. Clean Slate Mediator Services helped me resolve my case in a short time, and my case was dismissed. Special thanks to **** and **** for all their assistance on this issue.

  Clean Slate Mediation Service

  Date: 11/05/2024

  appreciate your review Thanks

• Review fromKey. N

  Date: 09/04/2024

  1 star

  Key. N

  Date: 09/04/2024

  I received a letter from Mr. ****** in the mail today and immediately clocked this as spam. Firstly, Mr. ****** never did research to see who I was and that I am very familiar with the legal system. Secondly, I have never been served for a lawsuit to be filed. Thirdly, I am enrolled in a debt consolidation program which is already negotiating this account so the false claim of the lawsuit being filed is fraudulent. For this reason, I will lodging a formal complaint with the BBB and also reporting this to the *************************.

  Clean Slate Mediation Service

  Date: 09/05/2024

  This person was explained that the reason for the letter, is because it is public information on their local county clerk of court website that a creditor has filed a lawsuit. The clerk of court website has their name and address, and that is where we got their information. This was explained to this person. They wanted to fight over this I simply told them best of luck and they don't need to hire us if they know everything. One final note every week we get calls from people who creditors are coming after that are with debt consolidation companies, and they all believe that the debts were resolved when they never are.

• Review fromAndrew Y

  Date: 08/29/2024

  1 star
  I decided to use them and the guy I spoke with made promises and assured me of results and did not deliver on any. I called and was told I would receive a refund and he spent the last 6 months continuously calling and either leaving messages and being ignored or when I do get in touch with them Im told they will send another check. The only reason they get one star is because I cant give negative stars.

• Review fromHeidi H

  Date: 07/16/2024

  1 star
  Ive been emailing your company for over a week and still no response ! You gave me 3 options I chose 1 . Where is the follow through ? Its sure is nice to see you get 5 star reviews with somebody you cant even help . Where is my help ? Ive paid already. Will this post even get I response .

• Review fromJulio M

  Date: 07/08/2024

  5 stars

  Julio M

  Date: 07/08/2024

  I think its unfair on the negative response to Clean Slate Mediation have been. I decided to take a chance and reached out to them after speaking to multiple firms in assisting me with my situation. The turnaround for communication has been the most a day and have been in constant communication with the team in whatever was needed. They answered all my questions with 0 issues and do think they put me in the best position to deal with the creditors in comparison with going directly to the creditor with zero resources. After some days on everything got resolved.

  Clean Slate Mediation Service

  Date: 07/11/2024

  thanks for taking the to place your review.

• Review fromLori F

  Date: 06/16/2024

  1 star

  Lori F

  Date: 06/16/2024

  I received letter from Clean Slate Mediation Services that a creditor had filed a lawsuit against me and we where going to court within the next couple of days. I called Clean Slate and spoke to ****, he was very nice and new his job after letting me know all that he would do for me and what he would charge for his services I asked couldn't I talk to them myself and make arrangements and I was told that the lawyers would not talk to me and that he had been working with them for 20 years and they know him. I gave him my account number and he sent me the documents to sign and agree to the terms, when I received the documents they were not correct from the conversation on the phone as far as the amount for his fee so I didn't sign. I called and spoke to one of his secretaries and explained the problem with the document and she said not to sign it and I didn't, this was all in one day. When I looked at my bank account the following day I noticed that the company had took the funds out of my account. I called **** and he told me that I hired him, I didn't hire you if I never agreed to your terms by signing any paperwork, he let me know that it was not a scam and they were not trying to take my money and I would receive a refund once the funds hits his bank , that has been over a month ago, where is my money, where is a phone call updating me on when it would be refunded? DON'T WASTE YOUR TIME WITH THIS COMPANY, YOU CAN CALL YOUR CREDITOR AND THEY WILL TALK TO YOU AND GET YOUR PAYMENT REDUCED AND SET UP PAYMENT ARRAINGEMENTS. HE TALKS GOOD A GOOD GAME, BUT HE IS A SCAM

  Clean Slate Mediation Service

  Date: 06/17/2024

  Dealing with the public is always interesting. She never paid us anything. A new employee made a mistake when sending her the agreement. She notified us of the error and said she was handling it on her own. Her check never cleared we received no money from her.

• Review fromSharron L

  Date: 05/20/2024

  5 stars

  Sharron L

  Date: 05/20/2024

  I called **** today after getting a letter from him because one of my creditors had filed a lawsuit. I was scared because a process server was trying to serve me. It was nearly 5:00 when I called ****, at his office number, but he answered personally and seemed happy to listen to my story and answer all my questions, including how much he would charge to handle my case. After listening to my story, he said You dont need to hire me. Then he explained that in my unique situation, there was little for me to fearno one would take my house or freeze my bank account. On top of that, he told me that if I had more questions or felt worried, to feel free to call him any time!How rare is that kind of honesty and selflessness in todays world! **** places is one good guy!

  Clean Slate Mediation Service

  Date: 05/21/2024

  thanks ****** really appreciate you taking the time to share your experience with my company

• Review fromRoland W

  Date: 05/15/2024

  1 star

  Roland W

  Date: 05/15/2024

  Do it yourself save your money these people are a waste of time. ***** end up saving just reaching out to the creditor and doing the work yourself. Dont trust these people.

  Clean Slate Mediation Service

  Date: 05/16/2024

  Really unfair and inaccurate review. You provided us very little to work with due to your *** tax debt. The creditor is suing you for almost ******* we were able to achieve a substantial reduction of the debt with a payment that worked for you. We also informed you that you could have done better if you were to provide us more to work with. We still have an offer for further reduction waiting to see it the creditor will accept it. We are not done yet, I do understand that you are under a lot of pressure with the *** coming after you, Let's see how this finally plays out before trashing my good name.

• Review fromJennifer J

  Date: 04/16/2024

  5 stars

  Jennifer J

  Date: 04/16/2024

  **** was amazing. On top of completely having my debt eliminated, he was also kind and courteous and worked with me on a payment plan as Im currently going through a divorce! HIGHLY recommend!!!! ************

  Clean Slate Mediation Service

  Date: 04/17/2024

  thanks, ********, for taking the time to leave a review of your experience with us.