Complaints

This profile includes complaints for AeroCare Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AeroCare Holdings, Inc.

  3325 Bartlett Blvd Orlando, FL 32811-6428

• 

  AeroCare

  36 Rosscraggon Rd Ste C Asheville, NC 28803-8201

• 

  AeroCare

  5681 Sarah Ave Sarasota, FL 34233-3445

• 

  AeroCare

  208 Parker Ave Ste C Durango, CO 81303-7901

• 

  AeroCare

  36 Rosscraggon Rd Ste C Asheville, NC 28803-8201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is one of the WORST businesses I have EVER dealt with. They have sent me supplies 4 times and Guess how many times they got it correct - 0. So you have me calling you back 3 times to only be charged anyways & then you send me the wrong stuff again. Not only that, but trying to talk to and understand the billing ***** is VERY hard. I got hung up on for using the word ****. Now that I'm looking at all the money they have stolen from people I am very wary of them having my CC information. If you're looking to deal with them - DON'T, You can order your supplies online from companies that will get your order right & ship free. Also I think they use the name ADAPT HEALTH so be careful my friends.

  Business Response

  Date: 04/14/2025

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 04/28/2025

  AeroCare did in fact resolve this incedent.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about AdaptHealth Solara Medical Supplies. This is the single worst conpany ever to do deal with. I rue the day I ever got involved with them. They take months and 6 phone calls to get information from my doctor . And the billing, dont even get me started . I have two insurances and for years there was no problem . The only time I didn't have a secondary insurance was the month of February. They moved billing from a charge in December. To January on my last call and not they've slid the bill up two months . There is shady billing practices happening at this company. If they billed appropriately I had two insurance for my last dexcom order abd now I again have ny two insurances for my current dexcom order if they could ever get it together and get the information from my doctor . My biggest problem is my issue with the shady billing practices that are happening and then no one can answer anything for me and they keep bouncing me around like a pinball and passing the ***** I just asked for a billing supervisor and one is covienetly not there now.Super shady stuff and incompetent practices at adapt health solara medical supplies

  Business Response

  Date: 04/01/2025

  We will review the complaint and reach out to the patient to resolve. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was authorized by my insurance company ************ to receive periodic resupply of CPAP masks and filters. On the very first resupply order Aerocare/AdaptHealth charged my credit card $245.38 and did not file a claim to the insurance. I reached out to my insurance who told me they did not receive bill. I called the billing department at Aerocare who told me I needed to update my insurance (it has not changed in 16 years). They told me that it would take 3-5 days to update and then they would bill the insurance, and then refund me. A week later I called all parties to see the status, nothing changed and was told same thing by Aerocare, that my insurance was not updated and again wait 3-5 days. A third time now called and again told same story. Talked with "*****" who was rude and kept calling me "man" (i.e. "hey man", "look man"). He tried telling me that I have no active insurance, even though I was just transferred to him from their "insurance department" three minutes prior, who verified my policy number and it being active. Said his supervisor "Naveen" is the only one who can review it and was told the same automatic response for me to now wait 7 business days for them to bill my insurance. No progress has been attempted by this company to do what is right. Poor attitude by staff, and no ability to talk to anyone at the local office where I originally picked up the machine. Sounds like the same thing many of these other complaints are about with billing and customer service. I will pursue legal action if required.

  Business Response

  Date: 03/31/2025

  We apologize for any inconvenience and will work with the patient to resolve. Thank you.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23123567
  
  I am rejecting this response because: Aerocare has not yet issued a refund or corrected the billing error. Aerocare never reached out to me. Instead, I had to initiate a conference call with their billing department and with my insurance company. Aerocare acknowledged they received payment from my insurance company, but I still have not been refunded the money to my credit card. This is not acceptable. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/10/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience and will work with the patient to resolve. Thank you

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I received the refund that was due to me. Despite the back and forth, and time taken to get the refund, the issue is now resolved.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a C-Pap machine and supplies in 2024. All through the year 2024 my health insurance covered any charges. Now in March of 2025 I received a first invoice marked overdue from December of 2024 in the amount of $21.72. My wife paid the invoice without checking with me and when I was told I called AdaptHealth/AeroCare and was told this was a rental fee for the machine. I said that I had been told it was my machine and I had paid for it when I got it. She attempted to get my credit card information and I told her that I had looked my their company complaints and it indicated that they cheated senior citizens so I refused. I tried to cancel my account but was unable to do so. I would like to cancel my account and if there was a rental fee I would like it refunded if it was not covered by my insurance. Why do companies try to ***** seniors. I am 87 and try to be so careful not to fall for this kind of trouble. We paid $148.35 for the machine.

  Business Response

  Date: 03/25/2025

  We have received the complaint and our having our team investigate it and get back 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23095935
  
  I am rejecting this response because:

  I am acknowledging Aerocare response that they will investigate and send a response. Complaint ID #********

  Sent from ***** ******** (*******************************************************************************************************)

  
  

  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/27/2025

  3/26/2025 our agent called this patient and was routed to voicemail. Our agent ******* did leave a message and included her direct line for Mr. ******** to call back.  we are still waiting for response 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23095935
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 3/30/2025 8:11:01 PM
  I received their voice mail and responded and was sent to voice mail. I told them I was returning their call in my message. Since then I have not received any call back.

  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/02/2025

  Good afternoon,
  3/28/2025
  I have not received any calls from the patient since leaving my phone number for him. I also tried calling again today with no answer. I checked the notes on his account, and it does not look like anyone has spoken to him since I reached out on 3/26. 
  
  
  Thank you,
  
  
  ******* *******
  RCM ***************************************** Services
  
  
  
  ************************************************************
  (p) ************

   

  I have asked ******* to reach out again till successful 

  Customer Answer

  Date: 04/03/2025

  That is a lie. I called her back at that number three times and got HER voicemail each time. Yesterday I called the billing department and asked to speak to some one else and I think we have resolved the problem. See attachment. I can't believe how difficult it is to deal with these three companies who apparently do not communicate with each other. I was forced to sign an electronic signature device in order to get the product. I never got a copy of what I signed until last week.  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23095935
  
  I am rejecting this response because:

  Consumer Most Recent Message Date Sent: 4/3/2025 2:18:27 PM That is a lie. I called her back at that number three times and got HER voicemail each time. Yesterday I called the billing department and asked to speak to some one else and I think we have resolved the problem. See attachment. I can't believe how difficult it is to deal with these three companies who apparently do not communicate with each other. I was forced to sign an electronic signature device in order to get the product. I never got a copy of what I signed until last we

  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/03/2025

  Yesterday Mr. ********* did speak to an agent 4/3/2025 he called the billing department and asked to speak to someone else and as he stated. I think we have resolved the problem. a resolution letter is being mail to Mr. ******** with our sincerest apologies.  I hope this will be satisfactory and we can close the case positively for the Patient 

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The patient is ******* *********, I , ***** ********* signed an agreement to pay $25 a month as part of back month part of co pays. *** was in the car because he has a hard time walking. *** has ******** that pays for the ** and for a long time he had ******** that paid the co pay. I applied for a financial hardship for Aerocare/Adapthealth as well. So Feb 2025 was the first auto debit. Last week March 10 week, Aerocare took $204 out of our checking account - they sent a text message saying there was an invoice ready but no amount was specified so I thought it was the payment plan and *** doesn't know how to check texts. I just checked e-mails today and saw one on 3/1/25 that says $204 declined, then another e-mail 3/1/25 - payment plan reminder, then 3/7/25 saying they took the 204, then 3/11/25 payment plan declined, we closed that debit card so they wouldn't be able to take any more money out so that it why the 25 for the payment plan was declined. I have over ***** unread e-mails, I have OCD and want to look at my e-mails before deleting and have doing other things, We are on a fixed income *** gets social sec retirement previously disability - 691 dollars and I get ssdi ***** dollars, I read on an aerocare email just this morn that says credit card and that they can take one time payments and recurring payments from the credit card on file. Mine is a debit card making us short for our other bills. I want them to put the money back and work with us to pay that. Maybe pay more than 25 dollars a month, I paid property tax this month making our budget even tighter. Some bills didn't get paid because of what they did and my auto pay car ins would have bounced but we had to put more money in. They should orally communicate with someone. thank you

  Business Response

  Date: 03/25/2025

  Thank you, we are looking into this concern and will investigate and get back to you soon 

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps charging me more money for stuff that I have not ordered and never received. The keep billing me and charging me $50/mo which I have formerly withdrawn consent to. Got an email today saying my current balance is $663.84. I have not received any supplies from these people in well over a year. I have not even been on the **** for the last 7 months. My doctor said I no longer require it. Why/how would I be ordering supplies for something I am not using. This is a fraud/scam. I have filed a police report with the local police as well and will be disputing future charges.

  Business Response

  Date: 01/14/2025

  We apologize for any inconvenience this may have caused. Upper management is reviewing the patient's account, and we will reach out to the patient once completed. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22739199
  
  I am rejecting this response because: not resolved.  My doctor took me off this equipment over 6 months ago.  ************ continues to bill me and add charges to a payment plan that I have not consented too.  I have also contacted the credit card company and informed them this is fraud.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/17/2025

  Management has reached out to the patient to address his billing concerns.

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22739199
  
  I am rejecting this response because: they have reached out but have resolved nothing as of yet.  Someone named ****** is trying to help me now.  There were 2 re-supply orders I was billed for after I turned in the hardware to the doctors office.  This is stuff I was billed for and never got.  I am awaiting resolution at this point on that.  I have asked them to close the account and stop auto billing my credit card as well.  None of this has happened yet.  1 day after ******* told me this was done I got another notification of billing from them.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/24/2025

  We have adjusted the patient's account; however, a balance remains, and the patient has been notified.

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AeroCare, AdaptHealth, and LifeHME stole money from me. ACH authorization was revoked and there are 2 recorded phone calls in their call center that have us asking directly if ACH was revoked and taken off like we asked and we were told yes it was. They stole $219.86. While they refunded the money back to me, I have been calling them since October to have an issue with a shower chair corrected. Come to find out they never corrected it because they never did what they were supposed to. I'm filing this complaint because they are not a good business and whag they did was illegal.

  Business Response

  Date: 01/17/2025

  Thank you, we will work with billing and the patient and get this resolved. 

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the matter indeed doesn't get resolved the way the company says, I will reach back out with another complaint. 
  
  Sincerely,
  
  ***** ****-Summer

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few moths ago for no reason, I received several invoices from ************ in a two week period claiming that I owed them for the rental of an oxygen concentrator. The amount of the last invoice was over $900.00. The problem is that I don't have any aerocare equipment in my possession. I contacted them and they said that they would open an inquiry into my account after which the erroneous billing stopped. Then in July of 2024, the invoices started again, billing me for the same equipment that I don't have all over again. I purchased my own oxygen concentrator 2 years ago so that I didn't have to deal with these people. And yet they still bill me when they picked up my equipment years ago. I of course will not pay for something I haven't received and need to get this resolved quickly because they've now sent some of the debt to collections. The problem is that contacting them does no good at all because they simply pull the same scam again.

  Business Response

  Date: 12/20/2024

  Thank you, we will work with the patient and billing to resolve. 

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a CPAP in April of 2024 and after trying it for a few weeks, returned it in May of 2024.Since then, they have been charging me for this and other equipment that I do not use nor have I received. I have contacted them back on multiple instances and they have not only confirmed that I do not owe anything but that they owe me money. I even spoke to my insurance to call them and confirm. Yet, they are still trying to charge me for fake medical charges.

  Business Response

  Date: 12/13/2024

  Thank you, we will work with the patient and billing to get this resolved. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being double charged by aerocare and adapt health.

  Business Response

  Date: 11/18/2024

  We apologize for any inconvenience this may have caused. Upper management is reviewing the patient's account, and we will reach out to the patient once completed.