Business ProfileforCarl Black Chevrolet GMC Buick of Orlando, LLC

I am writing to express my deep frustration and disappointment regarding the service experience with my $86,000 GMC vehicle. As of today, my car has been in service for over ********************************************************************************************************** the engine.It is highly concerning that a vehicle, which is less than 18 months old, exhibited such a critical failure. The significant delay in repairing my car has caused considerable inconvenience, and I find it unacceptable to continue using a vehicle that has demonstrated such a major defect so early in its life cycle. I have reached out to the Resolution Specialist who informed me an engine was found and there are other pieces missing that they are requesting. However, this car is a liability to myself and my family and in addition to the prolonged repair time, I have not been provided with a loaner vehicle, leaving me without transportation and forcing me to incur the expense of renting a car. This added burden due to the defect in your product is unacceptable and has significantly impacted my daily life.Given these circumstances, I am again formally requesting a buyback of my car as the resolution to this matter. I believe this is a reasonable solution considering the severity of the issue and the prolonged period the vehicle has been out of service. I am committed to pursuing a fair resolution to this matter and will continue to seek remedies through all available channels until a satisfactory conclusion is reached.To date, I have already followed up with the Better Business Bureau as well as the Attorney General and the FTCregarding this matter and will continue to reach out to other consumer protection agencies and forums to ensure that this issue is addressed appropriately.I trust that GMC and **** Black GMC will understand the gravity of this situation and work diligently to resolve this matter in a fair and timely manner.