Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2019 Chevrolet Silverado to **** Black Chevrolet on March 27, 2025, due to a cylinder #2 failure. Upon drop-off, I was told by the service advisor that my extended warrantywhich I purchased through **** Blackwas still active and would cover the cost of lifter replacement.After receiving confirmation that the work would be covered, **** Black proceeded to disassemble the engine and perform the repair. Only after disassembly, when I could no longer seek another opinion or take the truck elsewhere, I was told the warranty was no longer valid and I would be responsible for the cost. I paid for the repair, and picked up the vehicle on April 3, 2025.On April 4, 2025 (the very next day), the same issue occurred againidentical symptoms, same engine cylinder. I returned the vehicle on April 7, and the dealership confirmed it was once again a cylinder #2 ********** of the date of this complaint, the truck has been at **** Black Chevrolet for over a week with no repair progress. I am being told the dealership is waiting on ** approval before parts can be ordered. This delay is unacceptable, particularly because this is a repeat repair for the same issue and the first repair may have been performed improperly.

  Business Response

  Date: 04/18/2025

  We have been given the approval through ** for a warranty repair with the addition of replacing the cam shaft. After installing the new set of lifters that now have  the appropriate amount of hydraulic pressure the cam shaft has cracked and damaged a lobe on the cam. We have submitted for the repair and it has been approved. Parts are here to complete repairs. Vehicle is being worked on and repairs are to be completed by Tuesday. This repair will carry a warranty through GM. 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2024 *** Siera Denali, that was purchased on 6/25/24, in for service back on 9/19/2024 to include standard maintence as well as warrantied issues. The work included an oil change, top off of DEF fluid, update of software, fix of driver side mirror actuator (not working properly), fix of passenger side mirror camera (not functioning). I was told ***** hours to diagnose. On 9/20 I got a call from my advisor that the he was leaving early and that he would follow-up on Monday 9/23. Monday I was told a part would needed to be ordered in for the passenger side mirror camera. I asked if I could come get the vehicle but found out the oil change and all the other issues remaning still hadn't been addressed. I picked up the vehicle on 9/24 with only the oil change completed.The first week of December I was told my driver side mirror camera finally arrived and made an appointment on 12/11 to have it worked on. This work includes: another oil change (been 3 months), top off of DEF fluid (never performed in September), update of software (never performed in September), fix of driver side mirror actuator (Never fixed in September), fix of passenger side mirror camera (part finally arrived), a new fix of squeaking leaf springs, and lastly observation of my back-up lighting system as it's not working *********** vehicle has been there 2 1/2 weeks and I received (1) call on 12/13 and (1) text on 12/19. The text on 12/19 said that parts we set to arrive on 12/23 for installation and still nothing. I was told they don't do rental or courtesy vehicles so I have an advocate at ** that will follow-up after the service is completed. I've called several times and each time my advisor has not been available, was promised a call back, and yet I'm still waiting for answers. I had the exact same make mode/model vehicle from *********, prior to trading in, so I'm aware of what's "normal". This is not normal. I just want a fixed truck and communication!

  Business Response

  Date: 01/02/2025

  Thank you for taking the time to let us know the issues that you are experiencing. I have spoken with the tech and advisor and gathered as much information as possible to assist. We have installed the parts needed to fix the issue and performed all work requested. After installing the side camera there is a code setting for the coaxial cable that operates that camera. We have contacted TAC for a resolution and ordered the cable. This cable is due to arrive on 1-3-2025 and the tech will be working on it as soon as it does. We are working to have this vehicle completed by end of day on 1-3-2025 as long as the cable recommended by *** resolves the issue with the code setting for the camera. I have spoken with the advisor about communication and he has informed me that he will be in much better contact with you. As he is back at work I will follow up with him accordingly on communication and make sure the updates are given in a timely manner. We will be able to relay more information tomorrow when the coaxial cable arrives.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22737498
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 1/2/2025 8:15:47 AM
  I placed a follow-up call on 12/30 at 4:24 pm and was told that someone with my same name, ***** / Service Director, would call me back.  After not hearing anything by 12/31 at 10:54 am I called again and was subsequently told that their managers basically roam and they they can't be reached by phone and that somone would call me back.  My advisor finally called me back at 11:00 am (only the 2nd call placed to me since the original on 12/13).  I was advised that many things had been completed but that both the rear and passenger side cameras were still being worked on.   What really is disappointing is that they said a cable would need to be replaced on the passenger side camera and this is the exact issue I thought may be present since originally bringing to them in September as the passenger side window seemed glithcy at times and with a non-operational camera my wife said it's probably a pinched cable.  Arrggh.   Still awaiting the fixes, with no promised in hands deadline, and 12/31 was 3 full weeks my car has been with them.    

  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/07/2025

  Vehicle returned when parts on back order arrived. We installed the two cameras that FSE field service engineer from ** recommended through TAC case number 9-14374540181. We are still experiencing issues with the two new cameras that ** has provided. We have followed all terminal tests and relayed all findings back to **. At this time *** has stated they need to reach out to Partech and verify the cameras by part number sent match the 3 sections required by the vehicle. We are currently waiting on Partech to inform us if the cameras provided by VIN are correct. We have installed the two old cameras back onto this vehicle and issue goes away. We did relay this back to TAC and makes them believe the cameras provided are not the correct ones for this vehicle. 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22737498
  
  I am rejecting this response because the issue is not resolved as of yet and based on my history thus far it could be another month or more until the issue is fixed or we are at another cross roads.  ********** advisor has been MUCH more responsive, giving me calls weekly, and the rental that has been provided this time around (something I was told wasn't even an option when my vehicle was there a month) has been a great stop gap. All that being said I've never been able to call into the service center and been able to immedaily speak with either my advisor or someone in management.  Based on my short time in the service department, talking to other customers while I wait, this seems to be the standing operating procedure.  The fact that I've not received any sort of upper level response to the issues at hand with even a small gesture of an apology for the inconvience is astounding.  Being a business owner myself relationships are paramount.     
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/25/2025

  We have completed this truck with the assistance of an *** from **. Our *** performed the final test and verification to verify the vehicle was fixed correctly and no issues were present. Under the instruction of the *** we needed to replace the video processing module, multiple cameras multiple times, and one coaxle cable. After parts were installed and test drive was performed the vehicle is operating as designed. These repairs are under warranty and will continue to carry the remainder of the factory warranty in the event there are any issues with this system or any others. I have pulled the open *** cases and CAC cases. We have closed the *** engineering cases and customer has one open CCC case where ** is assisting customer with compensation for parts delays due to back order and not being able to provide parts in a timely manner. I will be in touch with ** to provide anything needed to assist customer in this compensation. We do apologize for the delays. 

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22737498
  
  I am rejecting this response because I'm still waiting on the itemized, and dated, statement of the work performed in order to finalize my GM compensation compliant.  Once this statement is recevied the issue will be resolved.  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/28/2025

  RO is invoice with breakdown. We have sent over to ** as well for their review. If there is anything further request from ** on your behalf we will be more than happy to assist.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22737498
  
  I am rejecting this response because the invoice shows a balance for wiper blades.  Attached is my paid receipt for the wiper blades and a note from my service advisor **** ********.  When I initially received the bill back in January for this service I asked if a discount could be applied to these blades since my vehicle had been there for over a month and I thought it was the least they could do since this experience has been ... well... unbelieavably bad. 

  Still have yet to hear from anyone in management regarding the lack of communication, care, regard, you name it when it comes to service.  

  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/10/2025

  Thank you for taking the time to speak with me today. We will be refunding the wiper payment and look forward to seeing you soon to complete the rear spring and shackle repair. 

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** the advisor also told me he was looking into options up the chain of command such as a possible new vehicle option,  due to the numorous amount of issues, or possibly an upgraded warranty scenaio to cover this vehicle far into the future.   
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration and disappointment regarding the service experience with my $86,000 GMC vehicle. As of today, my car has been in service for over ********************************************************************************************************** the engine.It is highly concerning that a vehicle, which is less than 18 months old, exhibited such a critical failure. The significant delay in repairing my car has caused considerable inconvenience, and I find it unacceptable to continue using a vehicle that has demonstrated such a major defect so early in its life cycle. I have reached out to the Resolution Specialist who informed me an engine was found and there are other pieces missing that they are requesting. However, this car is a liability to myself and my family and in addition to the prolonged repair time, I have not been provided with a loaner vehicle, leaving me without transportation and forcing me to incur the expense of renting a car. This added burden due to the defect in your product is unacceptable and has significantly impacted my daily life.Given these circumstances, I am again formally requesting a buyback of my car as the resolution to this matter. I believe this is a reasonable solution considering the severity of the issue and the prolonged period the vehicle has been out of service. I am committed to pursuing a fair resolution to this matter and will continue to seek remedies through all available channels until a satisfactory conclusion is reached.To date, I have already followed up with the Better Business Bureau as well as the Attorney General and the FTCregarding this matter and will continue to reach out to other consumer protection agencies and forums to ensure that this issue is addressed appropriately.I trust that GMC and **** Black GMC will understand the gravity of this situation and work diligently to resolve this matter in a fair and timely manner.

  Business Response

  Date: 06/25/2024

  Following GM policy and procedure we have completed the engine replacement on this vehicle. We do not carry the warranty on this vehicle and are only able to offer the repair necessary to resolve the issue under warranty through GM. We have assisted the customer in a buyback from GM and provided any information requested to facilitate this for the customer. At this time the vehicle is going through the buyback process with GM.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Malibu 2019 with approximately ****** miles and is under warranty has been at **** Black for 5 weeks with no determination of transmission replacement. Another transmission shop indicated transmission needed replacement. **** Black has 6 2019 Malibus that require new transmissions. I cannot get dealership or GM to communicate a problem or when it will be completed.

  Business Response

  Date: 06/05/2024

  We would like to get this issue resolved as soon as possible for all parties. We have diagnosed the transmission on this vehicle and have taken it apart. We did identify a series of parts inside the transmission that need to be replaced. We have relayed that parts are on back order and currently not available from *************** This is a warranty repair through GM and there is no cost associated with this repair. Customer is in a loaner to assist with transportation while the vehicle is down waiting on parts. As soon as GM is able to deliver the parts needed for repair we will be able to complete.

• Initial Complaint

  Date:05/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: May 18, 2024 Complaint: False Advertising - New 2024 Chevrolet Trax Lease Deal I am filing a complaint against Orlando **** Black Chevrolet (Carl Black Chevrolet GMC Buick of Orlando, LLC) for false advertising regarding a lease offer for a new 2024 Chevrolet Trax 1RS.On May 18, I saw a sponsored advertisement on ****** for a new 2024 Chevrolet Trax 1RS lease at $216.78 per month for 24 months. The ad stated there were 12 vehicles available and the offer expired on June 3, 2024. The ad linked directly to the **** Black Chevrolet website (carlblackorlando.com).I visited **** Black Chevrolet on May 18 to inquire about the advertised lease deal. The salesperson I spoke with denied the existence of such a low monthly payment and claimed, in their experience, they had never seen a lease price that low for a new Trax.Dissatisfied with the salesperson's response, I requested to speak with a manager. The manager also denied the advertised price and stated that ************** (GM) is responsible for the dealership website, which is demonstrably false as clicking the ad led directly to the **** Black Chevrolet website.This experience is a clear case of false advertising. The advertised lease deal attracted me to the dealership, and upon arrival, the dealership staff denied the advertised price. This deceptive practice wastes consumers' time and creates a negative experience.I have a copy of the ad, in case it is needed.I kindly request the BBB to investigate this matter and take appropriate action against **** Black Chevrolet to ensure they cease this misleading advertising tactic.Thank you for your time and attention to this matter.Sincerely,***********************

  Business Response

  Date: 05/31/2024

  First, thank you BB, for making us aware of this matter.  We have researched ****************** concern and discovered that it was an error with one of our third party vendors.  Immediately after learning of this mistake, we shut down all advertisements from this third party vendor so that no other concerns would arise, until they are able to correct the issue.  Although this concern was made in error and ************** is aware of that, we honored the advertisement in order to ensure ****************** complete satisfaction.  This situation has been resolved and we are currently working with our third party vendor to ensure this never happens again.

   

  Thank you, 

  Management, **** Black Chevrolet Buick GMC

  Customer Answer

  Date: 05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** and the **** Black team were super helpful and honored the ad.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I had a conversation with the service manager ***** who stated and promised that he would call me this past Friday to make arrangements to have a driver come to my house to sign a contract.I'm shocked that ***** lied about his actions of being able to call me.The dealership has been given an unbelievable amount of opportunity to be able to address this issue has failed up to this point hopefully with the Better Business Bureau contacted and maybe they'll get their act together and do the right thing

  Customer Answer

  Date: 01/23/2024

  Attached is the receipt on page one of three. You will see in the payment description. $144.00 road hazard tire road hazard that I have paid however because manager ***** admitted that the information was not entered right in their computer system it's  been 2 months and 2 weeks that I am not covered for this coverage  I paid for in good faith. 

  Customer Answer

  Date: 01/23/2024

  Attaches all the call logs within the two months in 2 weeks that I've tried to resolve this issue and have been unsuccessful

  Customer Answer

  Date: 02/07/2024

  I did hear from **** Black service manager *****, he did infact  apologize for not returning my call and address my concern thanks   you

  Business Response

  Date: 02/12/2024

  I have followed up on the issue with the tire contract and have been informed that the cost of the tire contract has been refunded to you. We have also had GM reissue the contract at no charge to you. At this time the tire contract is active in the event there is an issue with the vehicle and it needs to be used. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to write a complaint. I called GMC service to see about powertrain service warranty on ** GMC Acadia. manager ******************************* and the service **** at **** Black GMC are some crooks who overcharge customers for service. I called the service department to see if I can get my GMC Acadia thermostat serviced through the powertrain warranty. I gave the technician my VIN number he scheduled me for appointment that Tuesday.The technician told me that he had to run a diagnostic first to verify the issue in order to get the warranty. The fee will be covered under the warranty, so I said no problem.I get a call back 3 hours later saying "problem exactly what you said... but your GMC is no longer under powertrain warranty, it cost you $1,200 to fix it. "WOW!!! ONLY reason I got the diagnostic was because they said they required it to qualify for the warranty work to be paid for!!! if they had told me in the beginning that the warranty was out of date (which they should have knew!!! they had my VIN ) ....then I would have NEVER brought it in and got the diagnostic!!!!!My GMC is not over miles and I didn't know that it had a limited powertrain warranty that expired!!! they are the dealer, they are the expert, they should have told me this first that my warranty was expired!!!!.... anyway you know how it is... they make excuse to saying that they had to do a diagnostic to make sure what was wrong what was wrong with it, maybe other things could have been wrong with it as well... told him we're not dealing with that case... exactly what was wrong with it ....exactly what you found... anyway he had no interest in give me my money back or even trying to make it right so I just chalk it off as a loss.. some very dishonest individuals / company. I'll take my GMC to another more reputable and honest dealer in Orlando if I have to in the future. BEWARE!!!I will just give **** Black a bad review and chalk it up as a $230+ loss!!

  Business Response

  Date: 01/26/2024

  We have played the telephone conversation back that took place between customer and manager. It was disclosed before the vehicle arrived or an appointment was set that there would be a diagnostic fee. It was also relayed that in the event the repair was covered under any warranty the diagnostic fee would not have to be paid. That being said the repair was out of warranty and as previously discussed with the manager there would be a diagnostic fee only. There is also the original RO that was signed with the quoted diagnostic fee on the estimate at time of write up by the customer acknowledging this fee. 

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a new, 2023 Chevrolet Trailblazer from Carl Black in April of this year. On August 4th, with less than 5K miles on it, we had a check engine light come on with multiple warning lights and gauges telling us the vehicle was overheating. I confirmed that it was not and ran a diagnostic on the engine warning light and it came back as a faulty sensor. We took it into the service department that following day, Saturday the 5th. We were told that they would look at that day and let us know on Monday what the issue was. A week later we still had no one letting us know what was going on with the vehicle. It wasn't until I did an online chat with the customer service department that I finally got a call saying they had looked at it but needed to look at again so we told them we would be coming in to find out what was going on. We went into the dealership on Saturday the 11th and they produced a part request for the sensor showing it was on backorder and that it could take months before they get it. We'll call you then, have a nice day. They gave us a copy of the part request and I went home and found the part right away on another dealers website. I purchased it and took it to them when it came in a week later and they were still showing the one they had ordered on back order even though the order request that they put in was to all dealers. After another five days, I had to threaten to come get my car, fixed or not before they finally put in the part, that I had taken to them, on that following Wednesday. I still have not received reimbursement for the part that I purchased. The part was 60.09, 17.60 for shipping and 5.06 sales tax for a total of 82.75. I don't plan on ever going back to Carl Black. I will use another local dealer for my warranty but I want my money back as this was a warranty repair. I sent a letter to them two weeks ago and have had no response so I know where I stand with them. The give "customer service" a bad name.

  Business Response

  Date: 11/21/2023

  Out of good will, we will reimburse Mr. ****** $82.75 as per his request.  

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to Carl Black on June 17 as I had problems with the car not starting, getting a stabilitrak message and the check engine light was on. Once dropping the car off I asked if I could receive a loaner car and I was told that there was a waitlist of 75 people waiting for a loaner car. At that time I had no choice but to get a rental car as my expected date of getting the car back was unknown. On 6/21 I was notified that I had a shorted fuse box that needed to be replaced which I acknowledged and agreed to move forward. 5 days later I received a message from Erik stating that they are waiting for the part to come. The following day 6/27 i was told that my car was ready, I went in, made a payment for $800 only to get to my car and its still not cranking, the check engine light still on as well as the stabilitrak message. I tried 3x with no luck, my service advisor tried as well as a technician with no luck. The tech then went under the hood and did something unknown and the car finally did crank. I was told i was good to go but i refused to take the car since it was still having problems. I was then given a rental car through ***** and Carl Black kept my car. During this time I kept asking for updates, sometimes I was told my service advisor Elizabeth would call back which rarely happened. My car sat for TWO MORE WEEKS with no updates and on 7/7 I was told to come get my car which I picked up around 5 pm. On 7/8 at 8 am I was driving and the car stalled in the middle of the intersection and the stabilitrak message came back on. This happened about 5 times which could have caused an accident. I called Carl Black the same day and told them what was happening and I dropped the car off on 7/10. Carl Black has again had my car since 7/10 with NO UPDATES, I was told that they dont know what is wrong with my car but yet nothing is being done with my car. I call for updates and am told my service advisor will call back but I never get a call back.

  Business Response

  Date: 08/29/2023

  Vehicle originally was diagnosed with a blown fuse box preventing vehicle from starting. The fuse box was not sending power to the starter. After the fuse box was replaced, the vehicle started and did not produce any codes and operated as designed. When the customer came to pick up the vehicle the vehicle did not start, tech inspected the vehicle and noticed that the Park, Reverse, Neutral, Drive indicator was not showing the gear. At this time the tech inspected for communication to the transmission and there was no communication. Tech repaired connector wiring on transmission and installed back on vehicle. At that time communication was restored and the vehicle operated as designed. Vehicle returned again with no codes related to customer concern, the vehicle stalled out. The only light on was for the tire pressure sensor as the left rear tire only had 24 psi. The vehicle started properly and ran with no issue. If anything, further is needed, please let us know. 

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a catalytic converter put on my car from a chevy recall in Aug 2021. On March 16 2023 check engine light was on and a 420 code came back for a cat so I took my car to Carl Black on March 24 to inspect and they later said the manifold studs were loose. I paid $567.52 that day just for the check engine light to come back on within 24 hrs. So I took it to ******** and it came back with the same 420 code. With a few back and forths between Marina and I, I took it back to Carl Black again at the end of March/beginning of April. Then they tell me it could be a PCV valve which I know from my history with cars a PCV has nothing to do with a cat conv and I stated that to Marina. So then it goes to my cat is bad because of an "internal issue due to high mileage" WHAT??? How is it due to high mileage when you guys just put this cat on a year and a half ago??? So now I'm concerned with the competence of the technician servicing my car because outside of these issues the "inspection" provided by him was bogus, to say the least. The items listed could not had been inspected because I just had had some routine work done on March 16, right before I brought it in to chevy which is how I originally found out about the cat code. So now after this "2nd inspection" I call to speak to a supervisor who NOW tells me my cat is "falling apart". HUH??? So why did you guys charge me to tighten studs on a manifold if my cat is falling apart??? Now Im concerned with everything, wondering if they put a faulty part on my car, not do the work right, etc etc. My car is over 10 years old but Ive kept up the maintenance on it pretty well until this issue and I have all my records so Im not sure how I go from a perfectly running car to getting a new cat (because a recall not because my car was running poorly) to now NEEDING a new cat. If they wont return or replace this cat they put on my car, they could at least reimburse the $567 I spent on work that apparently was not accurate or needed.

  Business Response

  Date: 08/18/2023

  Greetings.  On ** ****** dated 8-9-2021 customer had a recall performed at 167,415 miles that replaced the cat converter. On RO ****** dated 3-23-2023 at 188,146 customer returned with a ***** cat code. After inspection of the vehicle, we identified there was a bolt that holds the converter flange tight that was loose. We recommended to tighten this bolt to eliminate a false code that can set when there is an exhaust leak present. Bolt was tightened and vehicle returned to customer. On the last service visit RO ****** dated 5-3-2023 at 189,874 miles customer declined repairs. If there is an ongoing issue with the converter that was done on a recall this issue would be with the recalled part not workmanship of work performed. The recall fell under the manufacturer and would need to see if there is any good will that can be given from the manufacturer as there does not seem to be an issue with the work performed but in the component that was replaced under a recall outside of factory or emissions warranty.