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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a new vehicle on 8/2/24 from Central Florida Chrysler and used financing outside of their dealership. I used ****************** in **********. I have paid my down payment, signed my paperwork, and verified that the bank sent funds to the dealership. Chrysler keeps saying the funds aren't there, and even though the bank has sent proof of payment, the dealership still won't release the car to us until it "shows up" on their end.Business response
08/11/2024
Although, we understand the customer has sent their funds & that the bank has sent their funds. It does take time for the full process to complete the cycles to have it reflect all is paid. The process can take 3-4 weeks sometimes at least.
We will not release until we actually receive and process the funds. Unfortunately, just because the funds reflect sent doesn't mean they are all Received. We will be happy to release vehicle once we receive all funds of payment.
Thank you .
*************************
Customer response
08/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************Business response
08/11/2024
Following my previous response, it was then communicated that the customers funds were posted, & the customer did pick up the vehicle on Friday, August 9, 2024.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchase a 2024 Hybrid Jeep from this dealership on 04/05/2024. Following three months of lease paperwork mistakes made by the dealership and submitted to the leasing company, we finally had a completed lease. However, the dealership has not filed for or sent us our tag. South Carolina has no record of the *** or purchase documentation that is to be submitted by the dealer despite numerous assurances by the dealership that they have transmitted the documents.At this point we have a brand new vehicle in the garage that we are paying for monthly but cannot drive. For two months we have been assured that the tag was being processed. However, after contacting SC DMV on 07/08/2024, there is still no record of the sale transaction being filed with the state. We have left numerous messages with the dealership and have sent text and phone messages to ********************* in their finance department. No one at the dealership will return our calls or messages. We need someone at the dealership to respond and verify that the tag documentation has been submitted and when that was done.Business response
07/22/2024
Everything has been filed correctly with the state now. The General Manager has been in contact with *********************.
She has been made fully aware that the *** is processing their information.Thank you
Customer response
08/01/2024
I'm not sure why this case has been closed. Despite what the dealer has claimed, we still do not have a tag as of today, August 1, 2024.I realize that the business responded that they had taken care of everything correctly, but that simply is not the case. If they had done so we would have our tag by now. The business is doing to the Better Business Bureau what they did to us, which is tell us what we want to hear and then nothing happens
*****
Customer response
08/13/2024
Complaint: 21958229
I am rejecting this response because:More Information Received:
******************************** on 8/1/2024Sent Via: Email (ODR) From: ***************************
From Email: *************************** To: Subject: More Information Date Sent: 8/1/2024 8:03:31 PM Date Read: 8/13/2024 7:33:21 AM Attachments: I'm not sure why this case has been closed. Despite what the dealer has claimed, we still do not have a tag as of today, August 1, 2024.I realize that the business responded that they had taken care of everything correctly, but that simply is not the case. If they had done so we would have our tag by now. The business is doing to the Better Business Bureau what they did to us, which is tell us what we want to hear and then nothing happens
*****
Sincerely,
***************************Business response
08/22/2024
The vehicle tag was sent to us late last week, & it was sent to the customer early this week.
If the customer has not received the tag yet, they will receive it before the end of the week.
Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
To clarify, I live full time in an RV and travel the country extensively. We have a permanent mailing address in ************, and are currently in northern ******** for the summer.My wife and I purchased a vehicle in December 2023 and were subsequently sent two separate refund checks which total $99.00 from the dealership identified as tag refund. One is dated in February 2024, the second in March 2024. Each check has an expiration date of 20 days from date of issue. The checks were sent to my address in ************. We were in Florida at the time the checks were issued, and were also in regular communication with the dealership during that time.We initiated a mail forward when we arrived in ******** and discovered the checks which had since expired. I have repeatedly attempted to resolve the issue by calling the dealership, and have left three different messages. None of my calls were returned. In each message I have identified myself, the check numbers, and my phone number. All to no effect.I am requesting assistance with getting the check(s) reissued and sent to my current address in ******** so they do not expire before I am able to deposit them.Business response
06/13/2024
I have spoken with our ********************* & replacement checks are being processed today, to be sent out to him.
I contacted ****************** & made him aware of the checks being processed.****************** provided me with information about the areas he had tried to contact with no response.
I have made our General Manager aware of this for follow-up with the appropriate people.Customer response
06/24/2024
Complaint: 21837522
I am rejecting this response because: The business never followed through with their stated action, that being to reissue the checks and send to me at my address in ********. I simply cannot accept something which is a disingenuous feigned action.
Sincerely,
*****************************Business response
07/09/2024
I spoke to ****************** regarding the checks that he was unable to cash. We cancelled the checks & reissued them. I verified that he has received the checks & deposited into the bank.
The situation is resolved.
*************************, Director of Operations
Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
05/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
CF CDJR should train their AI bot to unsubscribe people that respond to obvious automated nonsense emails as requested. CF CDJR should also respect people's unsubscribe messages.Business response
05/27/2024
We appreciate the comments brought to us by ********************. We have taken the suggestion and moved it forward to technical support for guidance in assisting future clients with this issue.
Thank you
Customer response
05/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Dec 30th 2023 I lease a Dodge Ram 1500 from this dealer. I notice that there was a small dent and I advice the sales rep ***************** during inspection of the vehicle. He stated he would take care of that. Couple of weeks later I notice another dent on the left side of the truck bed and notify *** ******* and he advice me that when I took the truck to get the first dent fix to let the service manager know about it, which I did and also informed the sales manager that apparently when they sprayed the bed liner they did not replace the covers on the holes of the bed and he stated that was like that because that is for water drainage. I informed him that I had one that I took out because it kept falling off. He stated that he would speak with management and get approval to fix the second dent and replace the covers. As of today I have attempted to communicate with the sales rep and he keeps saying that he will speak with his service manager. The last communication was on March 26th 2024 and as of today I have not received any calls.Business response
04/30/2024
On December 30, 2023 **************** leased a truck that had a small dent. The dent was repaired on January 10, 2024.
At this time, our Director of Service *********************, has reached out to **************** to communicate with him about the other dent as well as the caps on the bed of the truck he is questioning.
************** has not heard back from him yet. I can respond to you with follow-up if you would like once he has spoken to the customer.
Customer response
05/01/2024
I did received a voicemail from Director of Service ********************* and that same day which was On April 30th I have left two voicemails and he has not returned any calls back. The number I got the call from was ************.
Thanks
Customer response
05/08/2024
Complaint: 21576722
I am rejecting this response because:ConsumerMost Recent MessageDate Sent: 5/1/2024 1:08:25 PMI did received a voicemail from Director of Service ********************* and that same day which was On April 30th I have left two voicemails and he has not returned any calls back. The number I got the call from was ************.
Thanks
Sincerely,
*************************Business response
05/21/2024
**************** was contacted by our Director of Service- ********************* on Tuesday, May 21, 2024.
**************** explained his frustrations, he also stated that he is currently out of town, (possibly returning tonight or tomorrow).***** asked for him to take pictures of the truck issues in question, or if possible to bring the truck by for him to see himself.
**************** said he would get pictures but he also said that the Service Advisor who worked on the truck originally took pictures too.
***** told him he would discuss with the Service Advisor but he still would like his pictures as well.
The conversation ended with **************** stating he would get the information to *****, & ***** agreeing if he had further information before he hears from **************** he will contact him first.
**************** seemed satisfied with their discussion.
Hopefully this week resolution will occur.
Initial Complaint
03/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Doubled the price of vehicle without informing me of it. 10k upside down after making extra payments for over a year. Extremely unethical and crippling. I did business with them before and it was ok, i came back to trade in car and i got killed on cars price. Completely lied to me.Business response
04/05/2024
Our records indicate that we last had a deal with ************** April 6, 2022 when he purchased a Pre-owned vehicle.
I have reached out 2 times since receiving this notification to try to contact ************** to discuss the complaint, but have not received a response.
Voicemails were left for him by myself, *************************, Director of Operations.
Until we receive further information we are unable to provide any further information.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new vehicle on 02/03/2023 for a 60 month term. I added prepaid Maintenace program for the cost$ ******* with my purchase of the car.I changed my mind regarding the Maintenace plan and expressed my desires to have it removed in person seven days later. I was assured it was but it wasn't. I requested it to be removed by the finance manager via text message, but it wasn't. I called them on the phone but got the run around again. my last communication with the dealership was via email on 05/19/2023 and i was assured it was going to back dated and removed but it wasn't again.Business response
03/07/2024
We regret to hear the client has not had a response from the team here at CFCDJR. Our Director of Finance has reached out
to contact ****************** to help with his concern and are awaiting a return call.Customer response
03/10/2024
I didn't the car company contacted me until i saw an update to this situation via email. They called my phone but did not leave a message or a number to directly call back. These are the games the dealership is engaged in with me. I called and spoke to a receptionist. She forwarded my phone call to someone's voicemail i left my name and number but no callback.Customer response
03/12/2024
Complaint: 21383261
I am rejecting this response because: I wasn't aware they called me until an email notification from BBB. They did not leave a voice message that included a phone number or the person who's calling. I called that location again but didn't speak to anyone of influence. The receptionist had me hold for almost ten minutes then was forwarded to someone's voicemail. I left my name and number but no call back. This issue has been on going with this dealership and they continue to play these childish games with me.
Sincerely,
***************************Business response
03/29/2024
Good Afternoon-
We sincerely apologize for the delay that ****************** has experienced in getting resolution to the cancellation of his warranty for the vehicle he purchased. It is completely unacceptable and not at all the customer service that we strive for. We have reached out two more times to discuss ******************' situation with him, with no luck.
The Warranty has been cancelled having the cancellation date show when ****************** stated 2/3/23, (which is when the vehicle was purchased>)
As far as the timing of when the check with be sent out, per our ********************* the timing should be by end of the month or just at the beginning of April. If the car is still being financed, the check from the Warranty will go to the back financing the vehicle to put towards the balance.
If the vehicle is paid off, then the check will go to ****************** once verified.
Again, our sincere apologies for the delay. Thank you for the cooperation.
Customer response
04/03/2024
Complaint: 21383261
I am rejecting this response because: I was told that issue will be resolved by the end of march. I logged into my account the past few days to see if the car balance was reduced yet, but it wasn't. I am still waiting to see if the refund amount will be applied.
Sincerely,
***************************Initial Complaint
02/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I Finance a 2020 Dodge Ram on December 13th 2023 from Central Florida Dodge Dealership, As of today I haven't received my permanent plates, I received temporary plates twice already and by law (Florida Statutes *******) after the second I'm not allowed to have anymore, my secondary temporary plates are expiring on Friday February 9th 2024 which is a day from now, I have tried to reached out to the dealership multiple times in which I left messages and even went out the way tand also tried to get in contact with *********** who sold me the car , I only received a call back on February 5th stating that they are trying to resolve the matter and will call me back within the next 2 to 3 business days, in which never happened. Now my problem is that after tomorrow I won't be allowed to operate this vehicle now with expired tags/plates, I have continued my pursuit on trying to be patient with this dealership but honestly didn't receive that much help.Business response
02/20/2024
****************** license plate was in processing for an extended period with the *********** due to a lien on the vehicle that he traded in to our dealership which delayed the plate from processing.
************** has actually traded to a different vehicle and the processing has been resolved. The dealership has since satisfied the concerns of the customer and the issue is resolved.
Customer response
03/01/2024
Complaint: 21266741
I am rejecting this response because:Yes the vehicle that I financed is great and I'm am very grateful to find such a great vehicle, but there were other factors that made me choose unsatisfied with the whole overall of the situation that I was put into, first I purchased aftermarket parts on the previous **************************************************** more than two thousand dollars that the dealership refused to transfer or remove to my new vehicle, secondly its been 2 weeks since I purchased my new vehicle and I still haven't received my 2 thousand dollars that I made in advance payments from the previous vehicle.
Sincerely,
***********************Business response
03/08/2024
We have reached out to the lienholder again on **************** refund of payments made and they insured us they are processing it now.
These funds will go directly to him. In reference to the the aftermarket parts he is speaking of, these parts were of no value to us, therefore we told ************** at time of purchase he could take them and have them removed by the same vendor who installed them initially. He chose not to have this done for his own personal reasons.Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Unable to get dialogue with Mr. S***** of Central Florida CDJR concerning cancellation of Warranty Contract. See attached information and correspondence copies.Business response
02/20/2024
Mr. communicated with Jeff S****** Director of Finance that he wanted his Warranty Cancelled. The cancellation of the warranty was effective December 1, 2023. Unfortunately there was an error & the Accounting Department had not is working on ****** the refund check that will be going to your lender ***** ***** ****** *****.
The amount of the refund is $3730.31 + tax(unclear of exact tax amount until the end of the month when this posts.)
The total of the check will be sent to ***** ***** to apply it towards your loan.I had sent an email to Mr. ****** explaining the error of timing, & when the refund will be posted. He also was made aware by Mr. S***** as well as in my email that the refund check goes directly to the lender to apply towards his loan.
Initial Complaint
11/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This dealership told me an agreed upon price via email and then after multiple emails asking for the purchase agreement. I received the agreement for $2,000 more than the agreed upon price. When I questioned the price they told me that was the best they could do. I told them I had a email with an agreed upon price and even sent them the screenshot of the email. I was told the GM and GSM were now included in the issue and I would be updated. However after not being contacted for 24hrs I searched and the vehicle was no longer online. I then emailed the manager who had told me he would let me know when he had updates and he had left for the day and another employee contacted me and I asked if the vehicle was still there and they told me it had been sold. This is a terrible dealership with employees that lie. The dealership need to make this right somehow, or the employees that have lied to me need to be held accountable or fired!Business response
11/28/2023
The sales person agreed to a price on the vehicle via email, the customer was then sent a different price by a manager. While that was going on, another customer purchased the vehicle. To date we have been unable to find a comparable vehicle for the customer.Customer response
11/28/2023
Complaint: ********
I am rejecting this response because:They did not solve the problem, I found another vehicle on my own from another dealership that was very nice and helpful. The response from central Florida was not good because they still did not own the fact that they were in the wrong. I did speak with one of the owners on the phone and he was apologetic, but it was not his fault it was the salesman and the managers fault.
Sincerely,
*** *******
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