Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought vehicle from dealership on 8/10/24 signed contract and left dealership happy with contract. Drove vehicle 2 weeks and got call to stop by and fix error in contract. .Dealer 40 miles away. Was offered tank of fuel to come over. Went over on 8/21/24 and had to resign . Sales mgr. took me into back room. Changed rate on contract, dropped extended warranty contract, took away cash down amount and changed deal completely. Could not get old trade in back because vehicle gone. Had extended warranty money on trade in which was supposed to come back to me.$2000..never received. dealer said gap money coverage credit from trade in would come from bank, **** says dealer has it $1500. No response from dealer Contract dates changed on reworked contract to look like original dates. Dealer signature on all contract papers unrecognizable. Vehicle too expensive now and possibly repossesed. Filed complaint to attorney general. .Received check for $200 from dealer for warranty balance...totally incorrect. Yo-yo finance scam Vehicle can't be traded because of new contract excessive price, no extended warrant for legnth of contract which I need for work. Stuck in a vehicle I like and can't afford.

  Business Response

  Date: 03/20/2025

  Mr. *********** claims are false and a total misrepresentation of actual events. Client will receive communication from our legal representation.

  **** ********, General Sales Manager

   

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23031108
  
  I am rejecting this response because: That is my understanding of the events that happened. I was there and was treated wrong. I have all the paperwork. After buying 5 vehicles over the course of many years from this dealership, this is the first time I feel I was not treated right.. This is not the deal I wanted and does not serve my needs. It is unfortunate that the dealership  cannot help me with this problem, assumes that the deal they changed sells a vehicle out of inventory even though it does not meet the customers requirements and gives me no recourse but to complain. .Furthermore, the dealership has not even called me once to ask about my concerns or ask me how the vehicle is serving me. 

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/24/2025

   
  As previously noted, Mr. *********** claims are false and a total misrepresentation of actual events. Client will receive communication from our legal representation."
  We do not have additional comments.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received further information regarding the dealers process of my situation and how the funds were acquired and used. I did not get the full grasp of the funding at the time, possibly because it was such a shock to me. I wish the situation would have been explained more thoroughly at that time. I do like my vehicle and am satisfied with the product. However I did come in to buy a vehicle with extended warranty and that was  my only reason for acquiring a new car. I wish the dealer had catered to that need. That was my only concern and was the only reason for my complaint. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:02/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jeep wrangler 4xe from this dealership in May 2024, with the agreement that I would be able to claim the tax credit of $7,500. Two weeks after I purchased it, the dealership reached out to me about the numbers and said some of the documents I signed never went through and that I needed to resign them, so I did. No issues occurred after this until January 2025, I got a letter from the *** stating the dealership claimed the tax credit and that I received it when I purchased the vehicle which was completely wrong. So I went to look for my documents which were given to me on a flash drive, I put the flash drive into my computer and I see that its completely empty. I was given a blank flash drive from the dealership so I have no documentation from them at all. I reached out to the dealership and the salesmen told me he was unable to help with a finance issue and that he doesnt remember what happened all those months ago, so I reached out to finance and they said they would send me all my documents and they said that I was given false information at the time of purchase because the tax credit was only $3,800. I then told them I signed a document with my full social on it at the time of purchase that guaranteed me receiving the $7,500 because I wouldve never purchased this vehicle if I didnt get that. So I made them print a paper off and made sure I signed it. However I never got a copy of it just like all of the other documentation but I do have emails with their finance two weeks after I purchased my jeep when they reached out to me and my email states that I am ensuring I will still get my $7,500 tax credit. So now, the dealership isnt responding to me at all and I never received any documentation from them to this day. I wouldve never driven to Orlando to purchase a jeep that I couldve bought for the same price in ************. The only reason I drove there was to get the $7,500 tax credit which Im not being told didnt exist.

  Business Response

  Date: 02/28/2025

  In response to *************** complaint regarding her purchase agreement.  ************* originally discussed her purchasing a jeep wrangler 4xe, it was discussed with her that the tax credit through the *** would be in the amount of $7500.00.  This was the amount given to her because originally, she planned to lease the vehicle.  The Tax credit process was explained to her.  She will receive a tax credit from the ***.  Since this is not paid out until after the vehicle purchase, we provide the tax credit amount on her deal.  Once the *** processes the credit, they pay the amount to us. 
  Upon the change of the transaction to be a purchase instead of a lease, the dollar amount from the *** changed to $3750, instead of $7500.   
  The attachments I am providing to you only show the purchase agreement which has the $3750.00.  Nothing was in writing showing the $7500, since she changed her agreement to a purchase instead of lease before the deal was processed. 
  Additionally, she had stated that the flash drive she received did not have the documents that should have been included.   A new flash drive was created and sent to her.  I overnighted the drive to her home address on Tuesday, February 25, 2025, for her to receive on Wednesday.

  **** ********

• Initial Complaint

  Date:11/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company pulled my credit without my authorization resulting in multiple hard inquiries that I did not authorize and have been very uncooperative to my multiple attempts at contacting them to correct the problem by leaving me on hold for hours then hanging up on me every time I tried to contact them.

  Business Response

  Date: 11/05/2024

  Mr. ****** is not showing in our system as having a credit application processed.  Possibly a different dealership that he also has visited?
  We show communication with him but not having pulled his credit.

   

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22508125
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 11/5/2024 11:32:03 AM
  Above are attached my equifax which the company pulled my credit 3 times on during that same day and my transunion where my credit was pulled once. So unless this magically appeared in my credit report out of thin air tell them correct it.

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/18/2024

  In regards to your request for further clarification:

  Unfortunately, due to the timing of when Mr. ******* credit is showing that it was pulled, (February 2023) it is not possible for us to remove this inquiry.
  Typically inquiries fall off at 2 years, (which in his case will be this coming February, 2025).

  I do not have any further clarification that I can provide at this time.

   

   

   

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please See Attachment

  Business Response

  Date: 11/06/2024

  Good Afternoon:

  My sincere apologies for the delay in getting a response to you.

  Our General Sales Manager, **** ******** has provided me with a detail of what has transpired with Mr. ********* which I have highlighted below.

  This client purchased an "As-is" unit from us, with no warranty included. The unit also did not qualify for a service contract.
  After taking delivery, days later he had a mechanical issue and wanted us to "warranty" his issue.
  
  We offered the client a greatly discounted offer to repair the vehicle, but he declined the offer. 
  We also gave the option of purchasing another vehicle, which he also declined. 

   

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in for scheduled maintenance on August 27th for oil change and to have fluids topped off, etc.. As a result of this, there is a issue with my brakes now and they are no longer functioning properly at all.. The vehicle is not holding any brake fluid whatsoever.. I brought this to their attention when I noticed the problem, ad well as I have been having to purchase brake fluid out of my own pocket..not to mention they are refusing to give me a loaner vehicle for this vehicle..They also keep telling me that they can't look at it immediately and that I have to leave it but aren't willing to give me a vehicle for the time being after I have already explained to them that this is the only vehicle that we have at the moment to get back and forth to work and to take my daughter to school..And the person I spoke to in the phone named ****** is being very rude with me during this entire process when I was on the phone with her as well as in person.

  Business Response

  Date: 09/19/2024

  The service manager has spoken with Mr. *********** The problem with his vehicle has been determined, and unfortunately it is not under warranty coverage. 
  He has decided not to have any further repair work done at this time.

   

   

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle on 8/2/24 from Central Florida Chrysler and used financing outside of their dealership. I used ****************** in **********. I have paid my down payment, signed my paperwork, and verified that the bank sent funds to the dealership. Chrysler keeps saying the funds aren't there, and even though the bank has sent proof of payment, the dealership still won't release the car to us until it "shows up" on their end.

  Business Response

  Date: 08/11/2024

  Although, we understand the customer has sent their funds & that the bank has sent their funds.  It does take time for the full process to complete the cycles to have it reflect all is paid.  The process can take 3-4 weeks sometimes at least.

  We will not release until we actually receive and process the funds.  Unfortunately, just because the funds reflect sent doesn't mean they are all Received.  We will be happy to release vehicle once we receive all funds of payment.

  Thank you .

  *************************

   

  Customer Answer

  Date: 08/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

  Business Response

  Date: 08/11/2024

  Following my previous response, it was then communicated that the customers funds were posted, & the customer did pick up the vehicle on Friday, August 9, 2024.

   

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a 2024 Hybrid Jeep from this dealership on 04/05/2024. Following three months of lease paperwork mistakes made by the dealership and submitted to the leasing company, we finally had a completed lease. However, the dealership has not filed for or sent us our tag. South Carolina has no record of the *** or purchase documentation that is to be submitted by the dealer despite numerous assurances by the dealership that they have transmitted the documents.At this point we have a brand new vehicle in the garage that we are paying for monthly but cannot drive. For two months we have been assured that the tag was being processed. However, after contacting SC DMV on 07/08/2024, there is still no record of the sale transaction being filed with the state. We have left numerous messages with the dealership and have sent text and phone messages to ********************* in their finance department. No one at the dealership will return our calls or messages. We need someone at the dealership to respond and verify that the tag documentation has been submitted and when that was done.

  Business Response

  Date: 07/22/2024

  Everything has been filed correctly with the state now.  The General Manager has been in contact with *********************. 
  She has been made fully aware that the *** is processing their information.

  Thank you

   

  Customer Answer

  Date: 08/01/2024

  I'm not sure why this case has been closed. Despite what the dealer has claimed, we still do not have a tag as of today, August 1, 2024.

   

  I realize that the business responded that they had taken care of everything correctly, but that simply is not the case. If they had done so we would have our tag by now. The business is doing to the Better Business Bureau what they did to us, which is tell us what we want to hear and then nothing happens

  *****

   

  
  

  
  

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21958229
  
  I am rejecting this response because:

  More Information Received:

  from: ******************************** on 8/1/2024

  Relay Message

  Mark as Reviewed

  Sent Via:	Email (ODR)
  From:	***************************
  From Email:	***************************
  To:	BBB Serving Central Florida
  Subject:	More Information
  Date Sent:	8/1/2024 8:03:31 PM
  Date Read:	8/13/2024 7:33:21 AM
  Attachments:

  
  
  

  I'm not sure why this case has been closed. Despite what the dealer has claimed, we still do not have a tag as of today, August 1, 2024.

   

  I realize that the business responded that they had taken care of everything correctly, but that simply is not the case. If they had done so we would have our tag by now. The business is doing to the Better Business Bureau what they did to us, which is tell us what we want to hear and then nothing happens

  *****

   

  
  

  
  

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/22/2024

  The vehicle tag was sent to us late last week, & it was sent to the customer early this week.

  If the customer has not received the tag yet, they will receive it before the end of the week.

   

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To clarify, I live full time in an RV and travel the country extensively. We have a permanent mailing address in ************, and are currently in northern ******** for the summer.My wife and I purchased a vehicle in December 2023 and were subsequently sent two separate refund checks which total $99.00 from the dealership identified as tag refund. One is dated in February 2024, the second in March 2024. Each check has an expiration date of 20 days from date of issue. The checks were sent to my address in ************. We were in Florida at the time the checks were issued, and were also in regular communication with the dealership during that time.We initiated a mail forward when we arrived in ******** and discovered the checks which had since expired. I have repeatedly attempted to resolve the issue by calling the dealership, and have left three different messages. None of my calls were returned. In each message I have identified myself, the check numbers, and my phone number. All to no effect.I am requesting assistance with getting the check(s) reissued and sent to my current address in ******** so they do not expire before I am able to deposit them.

  Business Response

  Date: 06/13/2024

  I have spoken with our ********************* & replacement checks are being processed today, to be sent out to him.
  I contacted ****************** & made him aware of the checks being processed.

  ****************** provided me with information about the areas he had tried to contact with no response.    
  
  I have made our General Manager aware of this for follow-up with the appropriate people.

   

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21837522
  
  I am rejecting this response because: The business never followed through with their stated action, that being to reissue the checks and send to me at my address in ********. I simply cannot accept something which is a disingenuous feigned action.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/09/2024

  I spoke to ****************** regarding the checks that he was unable to cash.  We cancelled the checks & reissued them.  I verified that he has received the checks & deposited into the bank.

  The situation is resolved.

  *************************, Director of Operations

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CF CDJR should train their AI bot to unsubscribe people that respond to obvious automated nonsense emails as requested. CF CDJR should also respect people's unsubscribe messages.

  Business Response

  Date: 05/27/2024

  We appreciate the comments brought to us by ********************.  We have taken the suggestion and moved it forward to technical support for guidance in assisting future clients with this issue. 

  Thank you 
  

   

  Customer Answer

  Date: 05/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 30th 2023 I lease a Dodge Ram 1500 from this dealer. I notice that there was a small dent and I advice the sales rep ***************** during inspection of the vehicle. He stated he would take care of that. Couple of weeks later I notice another dent on the left side of the truck bed and notify *** ******* and he advice me that when I took the truck to get the first dent fix to let the service manager know about it, which I did and also informed the sales manager that apparently when they sprayed the bed liner they did not replace the covers on the holes of the bed and he stated that was like that because that is for water drainage. I informed him that I had one that I took out because it kept falling off. He stated that he would speak with management and get approval to fix the second dent and replace the covers. As of today I have attempted to communicate with the sales rep and he keeps saying that he will speak with his service manager. The last communication was on March 26th 2024 and as of today I have not received any calls.

  Business Response

  Date: 04/30/2024

  On December 30, 2023 **************** leased a truck that had a small dent.  The dent was repaired on January 10, 2024.

  At this time, our Director of Service *********************, has reached out to **************** to communicate with him about the other dent as well as the caps on the bed of the truck he is questioning.

  ************** has not heard back from him yet.  I can respond to you with follow-up if you would like once he has spoken to the customer.

   

  Customer Answer

  Date: 05/01/2024

  I did received a voicemail from Director of Service ********************* and that same day which was On April 30th I have left two voicemails and he has not returned any calls back. The number I got the call from was ************.

  Thanks

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21576722
  
  I am rejecting this response because:
  

  Consumer

  Most Recent Message

  Date Sent: 5/1/2024 1:08:25 PM
  

  I did received a voicemail from Director of Service ********************* and that same day which was On April 30th I have left two voicemails and he has not returned any calls back. The number I got the call from was ************.

  Thanks

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/21/2024

  **************** was contacted by our Director of Service- ********************* on Tuesday, May 21, 2024.
  **************** explained his frustrations, he also stated that he is currently out of town, (possibly returning tonight or tomorrow).

  ***** asked for him to take pictures of the truck issues in question, or if possible to bring the truck by for him to see himself.

  **************** said he would get pictures but he also said that the Service Advisor who worked on the truck originally took pictures too.

  ***** told him he would discuss with the Service Advisor but he still would like his pictures as well.

  The conversation ended with **************** stating he would get the information to *****, & ***** agreeing if he had further information before he hears from **************** he will contact him first.

  **************** seemed satisfied with their discussion.

  Hopefully this week resolution will occur.