Business ProfileforCity Kia

I have a2021 *** ********* I called and scheduled appointment about the car Radio defacing, back in May 23, 2023, sent photos and was told that they would have to get authorization, after many months of waiting on approval and me (following up on decision) i texted service mgr. ******************* June 8, 2023, finally he texted me back June 28, between that I had car battery issues, made appointment talk into getting oil change at that time paid for that, still Nothing regarding the *************** was told ton June 30, they hey was waiting to get authorization for radio, me being patient have not heard anything from City Kia, every time I had to take time from my schedule/work and call them about the status of the radio here it is May 16 2024, and nothing have not heard from City Kia or ***** '***' ******, it been over 1 YEAR, now my check engine light on, schedule a appointment per customer service person on the phone, check engine light could not be service on a weekend, so she schedule appointment for a weekday, because I had to work, my daughter took off from work, I'm thinking to get service and was told without servicing the car I would have to leave the care and have to get a rental that is not covered, for a car that is under warranty, first they could have told be while scheduling the appointment, that they may have to keep the cars for days per Service Manager ******************, we could have avoided my daughter missing time/money from work, if the representative on the phone could have told me that before scheduling the appointment, Check Engine light may require days of service I have brought 3 *** vehicles, and this will be my last one, no threats just facts, the service has really changed since the first one I brought, I'm very disappointment with the lack of service that I'm receiving, I have my paper trail regarding the radio, and unanswered text messages, and currently research how to contact cooperate and .asking for 5 stars before service provided