Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To complete the sales on that day, the sales man (****) sold me a car and indicated if I paid the entire financed amount before 45 days then the amount to pay would be the same amount as the price agreed during the sale. That was not true. When I went to pay the bill with 20 days getting the day, the pay off amount grew by $$$ because there was interest built in on every day since the day the sale was completed. And I asked this very specific question before closing the deal and the answer was no interest. So they will do/say anything to push the car. Be aware of their bad sales tactics. I WILL NEVER BUY FROM GREENWAY FORD AGAIN!

  

  Business Response

  Date: 04/21/2025

  I reached out to Mr. ******* to see how we can assist. I left a voice mail message asking for a call back. I can be reached at ******************
  
  ***** ******
  Greenway Ford

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed out a credit report to buy a vehicle on March 5th was approved and someone called me told me rates Im approved for not enough info was given at time, took them from the 5th till the 11th after me calling numerous times to actually call to finish paperwork for vehicle with finance manager, 2 days pass by another finance manager calls me and tells me that the previous one did wrong paperwork and stayed on phone with me to redo the paperwork again . After paperwork was done he said Ill email you the registration paperwork you would have to sign and overnight it , they had wrong insurance policy on the paperwork took me about two days to try to reach out to him through emails and numerous phone calls to correct it. They refused to ship the vehicle till they received the dmv paperwork which I dont know why because they issued a temp tag. on Tuesday the 18 they call me saying they will ship the vehicle after going back and forth for 15 days to try and make this deal , finance director called me and told me Ill ship the car right now and then find a way to send you a $600 check to cover your payment for vehicle since its been *************************************************************************************************************************** ***** that will come to Orlando pick vehicle and deliver it within ***** hours. I wasnt able to get to phone when they re called me at time and they sent me a text and said they will have to cancel shipping because the shipping company was charging them and they didnt want to charge me. So I told them to simply cancel the deal and refund me my down payment of $7000 and notify bank that the deal didnt go through so they can cancel the loan. They said okay no problem and hang up. Tried to reach out to them multiple times they dont pick up the phone nor reply to text msgs bank advised that they have to close it from their end. They got paid from bank and still have the vehicle and didnt cancel the loan

  

  Business Response

  Date: 03/24/2025

  This purchase has been cancelled, and the deposit refund is being processed. Please allow 8 - 10 business days for processing. 

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a terrible experience with the sales department at Greenway Ford. The communication and customer service from both sales workers and the managers have been substandard. I purchased a 2021 ************ from this dealership in November 2023 and the customer support has been zero. The aforesaid vehicle has been giving me problem since January ******************************************************************************** April 2024 I had a serious accident due to the malfunction and I have not been able to get a representative from Greenway Ford to assist in the matter so I have taken the vehicle to Greenway **** Despite the several times I have taken the vehicle no one both at *** or **** has made any effort to validate the inconvenience the dealer ships have caused me and my family. I have taken my vehicle several times and the core problem of the vehicle has yet to be resolved. It is apparent that safety has not been precedent with the Greenway and they have elected to make currency the status quo. Finally my final straw was that recently after being without a car for almost 2 weeks, I received a message to pick up the vehicle, and when I arrived there, I was informed my vehicle would not be released for another several days. The ******** on behalf of the service department who continues to inconvenience me, the customer, without regard to my time personally or professionally. I highly recommend that the owners of Greenway look quite carefully at who they hire because it is almost certain someone will get hurt when vehicles are not being diagnosed accordingly, it has happened three times to me already. There is a history of problems with this dealer both in the service department as well as sales. Just look them up online and on social media. Greenway is a complete disaster and it is my desire that this lemon of a vehicle be replaced as per the lemon law. It is my hope this matter can be resolved without exhausting legal avenues.

  Customer Answer

  Date: 03/15/2025

  I received a phone call and was informed someone else GM would contact me but to date I have not received a call. 

  

  Business Response

  Date: 04/11/2025

  Customer has no record of bringing vehicle to **** for service.  It was purchased November 2023. I think their complaint is with Greenway Kia?

   

  *** ****** Guest Experience Manager

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23005131
  
  I am rejecting this response because I did attempt to contact Greenway Ford and was forced to take the vehicle to Greenway **** Currently the vehicle continues to malfunction and I am in contacts with *** to determine how this matter is going to be resolved as this is a hazardous issue were someone may get hurt. Greenway Ford needs to determine what they want to do in terms of trying to fix or replace the car that has been a lemon.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 04/16/2025

  The guest informed us that he had engaged legal counsel regarding this situation. We have made attempts to connect with his legal counsel but have received no response. 

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenway Ford dealership and their ************* cancellation department is giving me a round a round who is responsible for giving my GAP refund. The car was paid off in the middle of December Greenway send me a link to do the cancellation. Last month I got an email on 1/14/25 stating my refund is getting process no need to do anything.On February 20 , I did a follow up email and this us the answer I have to call **** finance because they are my lien holder . Call greenway ford finance the *** told me they have nothing to do about the refund. I just need help to obtain my refund I am not asking for anything just to give me back my GAP refund. Thank you for your help

  Customer Answer

  Date: 02/27/2025

  Good morning, please disregard the complain I got hold of someone who takes his time today to explain to me what is going on . Thank you and sorry for the inconvenience have a great day.

  

  Business Response

  Date: 02/27/2025

  We apologize for the delay in processing this refund. We have communicated with the guest. A refund check has been issued and is being sent for overnight delivery to the guest. 

  Customer Answer

  Date: 03/13/2025

  Good morning, please disregard the complain I got hold of someone who takes his time today to explain to me what is going on . Thank you and sorry for the inconvenience have a great day.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought on 2/16/25 for ******** daytona 392 from you guys vin:***************** last sunday and ive been trying to contact the general manager for the whole week and no one would transfer me to you. The car had an engine code and was low on coolant before i bought it. when I drove it home on the highway the brakes Vibrate the steering wheel when I press them and It Checked out and they said the Rotors are glazed and need to be replaced along with the pads Front and rear at the **** dealer I work at. The check engine light came on, and I also noticed that it kept getting low on coolant A problem that the car already came with before I bought it, And the motor started shaking, and smoke comes out of the tailpipes. I took it to a local ***** dealer and they state that I have to leave it there and they have to take the heads Off the block further inspect the head gasket Due to the White smoke coming out of the tailpipes. There is also a check engine light For the exhaust valves are malfunctioning. I'm very concerned about the Engine and brakes that it is a safety item and you guy should've So taken care of that before even putting the car for sale. I have been passed around every time. They have transferred me to the Used car manager And he is very rude and doesn't have professional etiquette.And Wants me to tow the car 2 1/2 hours to Orlando So you guys can look at it because he doesn't want me to take it to ***** dealer cause he says It will cost too much. This is the worst experience I've ever had at a dealer and this dealer seems like a shady used car lot by the way everybody has treated me. Also, the sales manager that helped ****** with the deal on Saturday before I bought it on Told me to go home because I was negotiating. So rude. They didn't even bring me water when I requested. I work at a **** dealer In **************** and that's why I bought this charger from a **** dealer because I believe Known dealers should stand behind their products. Please help.

  

  Business Response

  Date: 03/11/2025

  VEHICLE REPAIRED 03-03-25, CHECK ENGINE LIGHT REPAIR ORDER ******

  RO Number: ****** RO Status: OPENED
  Customer: ******,******* JAVIER ***** to View Cust Copy
  Phone(s): Contact: ************* Main: ************* Cell: *************
  Vehicle: ***************** 2017 CHARO
  Mileage: ****** Payment type: CASH Waiter: No
  Service advisor: ****** Promised time: 05:00 PM Estimate: 0.00
  Tag number: T77410 Promised date: 03/03/2025 Customer Comments: No
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  A DIAG CHECK ENGINE LIGHT ON --- PLS ADVISE PER EZ
  MISC IUC PERFORMED THE 0.00 0.00
  FOLLOWING REPAIRS:
  Tech(s):
  S2 1 ******* FILTER 5.08
  120760 2 OIL 100.52
  *10381* 1 PARTS WASH 7.09
  Pts: ****** Lbr: 0.00 Other: 0.00 Total Line A: ******
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  Customer Pay
  Labor 0.00
  Parts 0.00

  

  Business Response

  Date: 03/12/2025

  VEHICLE REPAIRED 03-03-25, CHECK ENGINE LIGHT REPAIR ORDER ******

  RO Number: ****** RO Status: OPENED
  Customer: ******,******* JAVIER ***** to View Cust Copy
  Phone(s): Contact: ************* Main: ************* Cell: *************
  Vehicle: ***************** 2017 CHARO
  Mileage: ****** Payment type: CASH Waiter: No
  Service advisor: ****** Promised time: 05:00 PM Estimate: 0.00
  Tag number: T77410 Promised date: 03/03/2025 Customer Comments: No
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  A DIAG CHECK ENGINE LIGHT ON --- PLS ADVISE PER EZ
  MISC IUC PERFORMED THE 0.00 0.00
  FOLLOWING REPAIRS:
  Tech(s):
  S2 1 ******* FILTER 5.08
  120760 2 OIL 100.52
  *10381* 1 PARTS WASH 7.09
  Pts: ****** Lbr: 0.00 Other: 0.00 Total Line A: ******
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  Customer Pay
  Labor 0.00
  Parts 0.00

  Customer Answer

  Date: 03/12/2025

  The care has safetry brake problems that were not properly adressed. I took to two other dealers abd they both said the brake rotors are warped and have hotspots and should be immedialtly replaced. This business is just pushing the issue off and saying its fine.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22983934
  
  I am rejecting this response because:

  
  The care has safety brake problems that were not properly addressed. I took to two other dealers and they both said the brake rotors are warped and have hotspots and should be immediately replaced. This business is just pushing the issue off and saying it's fine.

  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** transit 2016 van on December 30 of 2024. During the transaction I have found out on my own with no disclosure from the company that the passenger mirror and the shifter had problems. Upon the discussion they replaced the mirror motor And the shifter k*** for free. Two weeks later on January 17, 2025 I have a cracked radiator. The radiator before I bought the van mustve had a coolant leak due to the amount of rust had been leaking previously. Rust does not happen in 2 to 3 weeks time from a coolant leak. They charge me $400 for a radiator replacement on a leak that I had found myself. I should not have to pay for the radiator due to misrepresentation of the van that I bought. The as is law does not go into effect due to misrepresentation of a major repair on this vehicle. I paid them the $400. I deserve a refund. I am not happy, and on top of all of that, it is three hours away from where I live. I have to pay for hotel stay I have to pay to get there and as a business owner am losing money to have to take time away from my day to handle these problems. Not only that, but on this van, I also have to pay for transmission fluid change out, which is typical which I understood, but also have to change the serpentine belt and AC belt due to squealing which I also knew which is not a problem. But for the radiator, I should not have to pay for it Due to misrepresentation of this vehicle and how long Ive had to deal with these people on the repairs of this it has been two months since me purchasing this vehicle that Ive been dealing with them. Also, if you look at the complaints on Greenway Ford on ******, they have 38 reviews on coolant leaks. Two of which have happened within the past month and one of them on a brand new vehicle. Their customer service has been lackluster, and when they sold me the vehicle, they did not know much about the vehicle. They do not stand behind their product.

  Customer Answer

  Date: 02/14/2025

  Please remove complaint as I have resolved the matter with gm of business 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealer is required to disclose major issues with major electronic and system issues to include the engine and powertrain, etc.Please have someone provide me with a signed document indicating that I was made aware of all damages to the engine and powertrain of the vehicle. (AS A NOTE, MY HUSBAND WAS THERE FOR THE DURATION OF THE PURCHASE. NEITHER OF US WERE MADE AWARE VERBALLY THAT THE FOLLOWING SERVICES WOULD BE REQUIRED): ENGINE - Tune up - SPARK PLUGS FAILED- Paid $1500 POWERTRAIN - Serpentine Belt found worn caused by Belt tensioner - BELT HAS PLAY ENGINE - AC COMPRESSOR MAKING NOISE. RECOMMEND REPLACING **OIL LEAK** LIKELY CAUSED BY OIL CHANGE COMPLETED AT GREENWAY FORD DODGE CHRYSLER ************************ I HAD THE CAR FOR 8 MONTHS WITH NO LEAK. I TOOK IT TO THE SERVICE CENTER, AND SHORTLY THEREAFTER I WAS TOLD THERE WAS A LEAK This information was provided by a *** ************************* Based on their assessment and common knowledge of the above components, this damage could not be caused by the amount of time and miles I have put on the car. I purchased the vehicle in May of 2024. The issues began in December of 2024.I requested that either of the following remedies be made: Repair ALL issues Buy the car back and total out any balance remaining on the remaining balance.I am now requesting that I be reimbursed for the cost of the Tune up in the amount of $1534 as the vehicle should not have required the service with the mileage that I put on the vehicle.Greenway Ford is indicating that they will only fix the issue with the oil leak which I assert they caused as there were ZERO issues with the vehicle leaking oil prior to my visit there.

  Customer Answer

  Date: 02/02/2025

  I have decided to voluntarily release the vehicle to Greenway Ford's inhouse financing company. Greenway ford has been equally non responsive, and the issues with jeep keeps compounding so much so that my mechanic advised that I should cut my losses. This company has proven to be at completely void of integrity and business ethics. They flirt with breaking laws doing just enough to be above the law by the skin of their teeth.

  I want this complaint published and noted that they refuse to respond to the BBB which speaks to the professionalism or lack thereof.

  

  Business Response

  Date: 02/03/2025

  The vehicle was purchased As-Is with no expressed or implied warranty. Although not required, we spent approximately $800 to fix an oil leak. On January 31st the client dropped off the vehicle for a voluntary repossession. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22824829
  
  I am rejecting this response because:

  "As is" doesn't NOT mean you can fail to disclose major issues with the vehicle. You are REQUIRED to disclose major issues with the engine and power train.

  You allege that you completed $800 worth of work. Where is the documentation? You refused to provide any documentation after I requested it multiple times. You didn't do me any favors. I didn't have an oil leak until I brought the vehicle to YOUR service center. You were covering your tracks. Did the parts come with a warranty? Who knows!? You have persisted in behaving in an unethical and deceptive manner . 

  You refused to provide me with the documentation that you allege says "As is". You would think you would happily provide that documentation if, in fact, the business transaction was by the book.

  I ABSOLUTELY returned that vehicle. I was set to pay more in repairs than the actual worth of the vehicle.

  You should be ashamed. I'm not sure how much you're being paid to happily defraud your customers, but it WILL catch up with you. 

  
  ****** *****

  

  Business Response

  Date: 02/06/2025

  The customer purchased the vehicle, AS-IS no warranty, and was given a copy of the AS-IS disclosures.  On top of that, we replaced a leaky Oil Filter Housing for over $800 at no charge to the customer as GOOD WILL!!  The customer then returned the vehicle for a voluntary repossession.  We stepped up to help the customer and did not charge them.  Repair Order Detail - Internal Copy
  RO Number: ****** RO Status: CLOSED
  Customer: *****,****** ELIZABETH ***** to View Cust Copy
  Phone(s): Contact: ************* Main: ************* Cell: *************
  Vehicle: ***************** 2016 GRANC GRAY/GRY/
  GRAY
  Mileage: ****** Payment type: CASH Waiter: No
  Service advisor: ****** Promised time: 05:00 PM Estimate: 0.00
  Tag number: T5F66G Promised date: 01/13/2025 Customer Comments: No
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  A AS-IS INSPECTION ONLY --- DELETE CUSTOMER DATA
  OLUCI IUTBP AS-IS INSPECTION ONLY 0.13 75.00
  --- DELETE CUSTOMER
  DATA
  Tech(s): ******
  ******* 1 OIL FILTER HOUSING ******
  MISC IUTBP REPLACE OIL FILTER 4.50 450.00
  HOUSING
  Tech(s): 900875
  Pts: ****** Lbr: ****** Other: 0.00 Total Line A: 816.49
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  B QUALITY CONTROL CHECK OF USED CAR INSPECTION
  QC IUTBP QUALITY CONTROL CHECK 0.10 *****
  OF USED CAR
  INSPECTION
  Tech(s): 900875
  Pts: 0.00 Lbr: ***** Other: 0.00 Total Line B: *****
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  C PERFORM MANUFACTURER AND/OR CARFAX SEARCH FOR OPEN RECALLS
  RECALL IUTBP PERFORM MANUFACTURER 0.00 0.00
  AND/OR CARFAX SEARCH
  FOR OPEN RECALLS
  Tech(s): 900875
  Pts: 0.00 Lbr: 0.00 Other: 0.00 Total Line C: 0.00
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  D** DOC STORAGE FEE
  DOC2 IUTBP DOC STORAGE FEE 0.00 0.00
  Tech(s): 989999
  DSF DOCUMENT AND STORAGE
  FEE
  4.99
  Pts: 0.00 Lbr: 0.00 Other: 4.99 Total Line D: 4.99
  Story: DOC2
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  Customer Pay
  Labor 0.00
  Parts 0.00
  Lube 0.00
  Sublet 0.00
  Miscellaneous/Shop Charge 0.00
  Deductible 0.00
  Total Charges 0.00
  Less Insurance/Adjustment 0.00
  Sales Tax 0.00
  Page 1,

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22824829
  
  I am rejecting this response because:

  You can write in all CAPs and continue to be unprofessional as you have been through out this miserable process. I have my husband as a witness and I have text messages where I repeatedly asked for documentation that you magically can provide now. 

   

  At the end of the day, your business practice are unethical and flirty with being legal. You can repeat the term AS IS as much as you want, but I implore you to educate yourself on the ************************'s indication that As is or not you are REQUIRED to make the buyer aware of major issues with the vehicle especially the engine and power train.

  I'll pay for hard copies if the documents. Confirm that they were provided to me, specifically the "work" you allegedly performed on the vehicle. Mind your service center caused the problem to begin with.

  I won't go back and forth with you any further. This interaction has proven the lack of integrity you have.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/19/2025

  We have provided electronic documentation to the client and made our position clear. There are no additional steps we will be taking on this complaint. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22824829
  
  I am rejecting this response because:

  I have received no such documentation. Best of luck to you and your terrible business and your terrible, reprehensible behavior. Maybe serve you well. 

  What goes around comes around!!

  Best of luck to you!

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in 5/2022. We have since sold the vehicle, in 11/2024. We purchased GAP, along with a premium maintenance plan, with other pre-paid add ons. When we sold the vehicle, we reached out to the dealership about a refund for the pre-paid amounts. The gentleman in the finance department said he would email me the cancellation form(never even asked my name), the cancellation form was never received. I tried calling back and no one would respond to voicemails. I ended up going to customer service through the corporate headquarters. They sent me the form and it was all filed in 11/18/2024. It was confirmed through **** Corporate the dealership received my refund funds on 11/22/2024. I have tried to call the dealership, each time they send me to someone new when they learn why I am calling, and no one will respond. Sales answers the phone operator line and transfers you; I have left messages for finance, no one will call back, I have left messages for ******, the finance manager, he has never called back. I reached back out to corporate customer service, since I cannot get any sort of response; she has tried for the last two days (different times and numbers) trying to get someone to talk to her and all managers are "unavailable" and she was told they have a cancellation department, but she can't be transferred because it's not in the same building, calls but nothing. She was also told they do not have an accounting department. She never received a response about my refund either. AND SHE WORKS FOR ****! I have filed a formal complaint with **** Corporate. But my only option is to wait for the dealership to respond. Again, it has been verified through **** Corporate that the dealership received my money but will not release it or respond, they have in turn STOLE MY REFUND. I have not even received one single communication from the dealership NOT ONE single thing! All I want is for my refund check and to never deal with this dealership again.

  

  Business Response

  Date: 02/03/2025

  This refund has been processed. 

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have traded the car in that we purchased from them and completed the paperwork to have refunded any money from service plans etc. They have refused to be in touch return phone calls or give any update. We have gone through ****************** to get help with this and they refuse to give answers and resolve this with them. This is by far the worst dealership and people are absolutely non caring. Just yesterday we found out they have a cancellation department for this kind of situation yet never told us cause they refuse to help. ****************** has now put their own compliant against this dealership. It would be nice to have this resolved and any money that is owed to us needs to be expedited. Very Shameful Dealership!!

  

  Business Response

  Date: 01/03/2025

  I apologize for the delay in getting this handled. Please reach out to me at your convenience and I will be sure this is taken care of. 
  
  ***** ******
  Director
  Guest Relations
  Greenway Ford
  ******************

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date. 11.07.24 Amount paid $22739.06 Greenway Ford said that I was paid in full, gave me my temporary tag with expiration date of 12.06.24. My temp tag expired 12.06.24. I went to the ***, they said Greenway Ford has never filed my paperwork. I contacted Greenway, they said that they have my tag but I needed to pay them an extra $227.08 for them to release it. My dispute is the fact that their finance department communicated to me, the buyer, the incorrect amount of the total purchase price. Their resolution was for ME to pay for their mistake before they would release my tag to me. Greenway Fords finance person, ******, messed the deal up, not Me. I should not be liable for their mistake, however, they made me because they were holding my car license plate until I paid.

  

  Business Response

  Date: 12/10/2024

  Ms. ****** - 
  
  Please contact at your convenience regarding this situation. 

  ***** ******
  Greenway Ford
  ******************

  Customer Answer

  Date: 12/20/2024

  Greenway has not yet resolved my issue. They are blaming me for their finance departments mistake. Not resolved and I want to keep this open

  Customer Answer

  Date: 12/23/2024

  
  Greenway has not yet resolved my issue. They are blaming me for their finance departments mistake. Not resolved and I want to keep this open

  

  Business Response

  Date: 01/01/2025

  We will be issuing a refund to Ms. ****** for the difference in the state charge for the tag. 

  Customer Answer

  Date: 01/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided I receive the refund in a timely manner. If not, I will reopen this case or I will file another complaint.

  Sincerely,
  
  ******* ******