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Find a Location

Tropical Ford Inc has 1 locations, listed below.

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    Business ProfileforTropical Ford Inc

    New Car Dealers

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9900 S Orange Blossom Trl, Orlando, FL 32837-8920
    BBB File Opened:
    10/1/2004
    Years in Business:
    40
    Business Started:
    11/1/1983
    Business Started Locally:
    11/1/1983
    Business Management
    • Isabel Langenderfer, CFO
    Contact Information

    Customer Contact

    • Isabel Langenderfer, CFO
    • Bryan Langenderfer, Parts/Service/Collision Director
    Additional Contact Information

    Fax Numbers

    • (407) 240-6116
      Primary Fax
    • (407) 240-0216
      Other Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my F350 to this dealer six months ago while under warranty for a vibration issue in the rear. The vehicle was kept for two months by the dealer while they replaced part of the front traction bar, traction bar joints, and repaired part of the oilpan and differential. When they gave it back to me, the truck was pulling to the left and the traction control light was on (two issues that were not present previously). The vibration issue was unresolved as well. I took it back to **** a few days latter and dropped it back off. They kept it for a few weeks and gave it back to me saying I had three bent rims and I would need to replace them. The pull to the left was still present and the traction controll issue was still present. I replaced all six rims on my truck with brand new rims as they requested. I also had my old rims checked while off and they had no bend in them. Replacing the rims did not change the issue but I guess I have new wheels now. The truck was dropped back off at Tropical Ford.They gave it back to me after another few weeks telling me it was the tires (the tires had under 4k miles on them and were replaced under another dealers advise for the original vibration issue). I replaced all six tires with brand new a SECOND time. My warranty expired in this time (it is now exactly two week expired as of 04/24/2024). When I contact Tropical Ford again, I was told they would discuss what to do next and get back to me. Several days go by with me not hearing from them and unable to get ahold of the service advisor, so I reached out to **** corporate. Telling them that I just want the two issues caused by the dealer resolved (the pulling to the left and the traction controll not working). They reached out to Tropical Ford and Tropical Ford LIED to corporate, stating they had replaced no parts on my truck and had only ever done diagnostic work to it. I have reciepts showing the track bar, front suspention work, oilpan , and differential work.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Edgar F

    1 star

    12/11/2023

    Save yourself a headache - go elsewhere for service. I took my 2017 Focus ST in for service because I noticed the brakes were sporadically seizing after coming to a full stop. I figured the Ford trained technician would be able to resolve my concern given Ford vehicles should be their expertise. When I arrived at Tropical Ford, I asked the Advisor to sit in the car with me while I demonstrate the issue. He took notes and told me to leave the car overnight so that they could properly diagnose the issue. The next day I receive a call explaining that the car would need new calipers, brakes, and rotors (~$1500) to repair the issue. I agreed, expecting peace of mind. When the repairs were completed, the shop was quick to take my money and send me on the way. I didn't even make it a block before the brakes began to seize again. I returned the vehicle to the shop and told them the issue was not fixed. The Advisor looked confused and went back to the garage to speak with a tech and explained to me that maybe it's the ABS control module which would cost another $1500-2000 to replace. You can imagine my outrage and frustration. I've already sunk $1500 on a service that did nothing and was probably unnecessary. And now I was expected to simply pay for their trial-and-error to resolve the problem because "maybe" it's the ABS control module. Why the ABS module on a vehicle with only 17k miles becomes faulty is also questionable. I've reached out to the dealer via their Contact Us form. Direct email and sent a letter to Ford corporate (because they dont have an email address). No response in over 2 weeks - that's how little they care about service.

    Tropical Ford Inc Response

    12/18/2023

    The Fixed Operations Director reached out to Mr. ********* and arranged to have his Focus brought in the very next day. We were able to determine the root cause of the concern and spoke with Mr. ********* and advised that we would not be charging him for the repair to the ABS module, in the interest of customer satisfaction. The part was ordered and installed and programmed by Thursday December 14th and subsequent test drives confirmed that the vehicle was in good running condition with no more braking issues. The customer picked up his Focus on Friday December 15th and test drove it before signing off that the brakes were now operating as designed.

    Tropical Ford Inc Response

    12/20/2023

    The customer's requested contact was not seen until days later due to the person that received that email was out of the office. As soon as we were made aware of Mr. *********** concern, we reached out to him right away and corrected his concern.

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