ComplaintsforUniversal Hyundai

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car has been brought back five times for the same engine warning. The dealership paid for the first set of tow trucks and then decided that they didnt want to obligate themselves to the warranty on the fifth trip The manager had and he is using a personality conflict to go against policy The car was dropped off and they called the police on us We want every dollar recovered

  Business response

  08/12/2024

  Customers vehicle was originally brought in on 05/29/2024 for a hybrid related concern. customer stating the vehicle was going into limp mode upon inspection technician found internal short on AHB module. parts were replaced that were approved by the customer. Again on 06/14/2024 customer had vehicle brought back to us stating the vehicle had no brakes, tech diagnosed the vehicle and found the part AHB that was installed had failed and was replaced under parts warranty, on 06/18/2024 Customer towed vehicle back in claiming a warning light was on, vehicle was test driven over 50 miles to find no warning lights and no codes in history we had confirmed that repairs that were made were working as design by the manufacture.  Vehicle was returned to the customer. Customer has made multiple racist and egregious comments towards multiple staff members including myself, reason why customer was told not to bring the car to our facilities due to his actions. I did recommend using a different Hyundai dealership because the parts are still under parts warranty, he has come multiple times to our location customer has recorded multiple of my employees without their permission, has verbally harassed my employees and myself personally. Last time customer picked up the vehicle in June he was advised to seek services at another location due to the previous altercation and comments that were made. We are trying to avoid any further altercations.

  Customer response

  08/13/2024

   
  Complaint: 22119548
  
  I am rejecting this response because:
  
  

  you have attempted to fix this car five times and instead of admitting that you have faulty mechanics, you want to spin a narrative that I have been racist

   

  Telling you that things were different over here than they do in *********** is not racism. Its just the truth.

   

  I would like to see the proof of the racism youre gonna have to bring that because thats nonsense. My girlfriend has been there every single time and I have a 13 minute video of your lead technician saying he doesnt know how to fix my car.

   

  Furthermore, I have hundreds of text messages confirming the drop off of that car   
  

  Five times the car has been in your possession and you have failed to fix it over 70 days

   

  Collectively since May 24, 2024

  Heres where the constitution comes in to play, and this is what I was referring to about things running different in your territory than here in the states

  If I was being racist, you wouldve had every legal ground to have me trespassed from your property

   

  You failed to do so the police officer knew I was recording and he knew even though I was being abrasive and loud, I was not threatening anybody or damaging property

  (Or being racist)

   

  I can tell you all day long that Im going to protest your business and I can tell you all day long that Im gonna sue the pants off of you
  

  Failed to fix literally five times.

  We are asking for every dollar in return and the car to be towed to another dealership because no other dealership wants it because youre the original work order

  furthermore, leading up to this point

   

  Being racist is not illegal

  Being aggressive and assertive because you cant fix my car and this has crippled my life is not illegal. You refusing work because you dont like my attitude does not stand up in a court of law
  

  again, this is the United States of America

   

  Im taking you to court and Im suing you for the max

   

  I paid $4000 for you to work

  That car has no recalls, and it has been taken care of perfectly over the last 10 years. This is a faulty mechanics error.

   

  Remember ******, you said

  we f@@ked up

   

   

  
  Sincerely,
  
  *****************************

  Business response

  08/13/2024

  good morning, see attached

  Business response

  08/13/2024

  good morning, see attached

  Business response

  08/13/2024

  See Attached

• Initial Complaint

  07/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had an appointment today, July 1, 2024 at Universal Hyundai in ******* for a tire repair which is covered under extended warranty specifically for the tires. The dealership informs me after I reach that their systems have been down for over a week and that I need to come back on Friday. Their only offer to help was the advise to drive slowly on the spare tire and wait. When i called back the service center transferred me to the parts department who said they cant do anything and transferred me to the service center manager (*****) who is not available. Essentially Im being given the run around after paying for a warranty that is useless because of the dealers systems being down for 10+ days.

  Business response

  07/02/2024

  Good morning, i spoke with **************** this morning and we found her warranty information and will be replace the tire under the warranty. sorry for the inconvenience our system was down for 2 week.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  What a ripoff. Brought my car to fix the a/c was told is a $299 charge for diagnose but will be included in total charge if I fix it with them, turns out they didnt also brought a 15% ****** discount was told they will honor it but they didnt. My total was ***** to change my sonata a/c compressor. Asked to talk to a manager that never responded.

  Business response

  06/14/2024

  Hello,

  Our Service manager will be getting in touch with the customer to make right we were supposed to honor the coupon, we do apolgize for the inconvenience the service is new.

  Business response

  06/17/2024

  Date Sent: 6/14/2024 4:13:47 PM
  

  Hello,

  Our Service manager will be getting in touch with the customer to make right we were supposed to honor the coupon, we do apolgize for the inconvenience the service is new.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bought a 2010 dodge charger two weeks ago from Universal Hyundai in *******. I test drove the car. My sales person was a neck. He said that the car had been in one minor accident, but everything has been fixed. I asked him if there was any other issues with it and he said no that they had plugged it in and if any codes would've popped up that he would've taken it to the auction instead I drove the car home not even within 24 hours. The car was shaking and the dashboard lights started coming on when I contacted **** about the fact that these lights were coming on in the car that he said no problems were with he told me he would get with the sales manager the next day and get back to me . I have now text **** over five times to get absolutely no response. I have called the dealership I have written emails nobody will answer me. They knew that something was wrong with this car and sold it to me. Just trying to get it off the lot. This car is now not drivable. I have taken it to a mechanic and they said it needs over $1000 worth of work done to it and that it is not drivable in the condition that they have sold it to me , they are doing shady business, and selling people cars that are not safe on the road. I have kept all my receipts and emails showing that this dealership is refusing to get back to me and offer any kind of resolution.

  Business response

  04/30/2024

  When purchasing the vehicle our customer signed a buyers guide. The buyers guide is used to inform the buyer that their vehicle is being sold AS IS and states that the dealer does not provide any warranty for any repairs after sale. Our sales manager did contact **************** and informed her we would be providing willing to offer a free diagnostic to her vehicle but the tow, parts, and labor will have to be at her own expense. 

  Customer response

  04/30/2024

   
  Complaint: 21565957
  
  I am rejecting this response because:

  nobody has offered me anything. I live an hour and a half away and they know this. I have now been redirected to a third person who has also stopped answering me. I have screen shots of all contact I have with everyone from there. They sold me a car that is not functioning and dangerous. The car won't even turn on at this point because the battery has died as well. I had the car not even 24 hours and it is completely broken. It won't even turn on! I have proof that as of April 30 ************************************ and offered my ANY type of solution.
  
  Sincerely,
  
  *************************

  Business response

  05/01/2024

  Tell us why here...As previously stated, the AS IS buyer guide was signed. Our buyer guide is used to show acknowledgement of the fact that the vehicle that is being purchased has no warranty and we won't be covering any repairs the vehicle might need. Upon further evaluation I've been given the approval for us to cover the diagnostic fee and tow to get ******************** vehicle in and evaluated. However, due to the fact that this vehicle was sold as is, the parts and labor will still have to be at the buyers expense.

  Customer response

  05/02/2024

   
  Complaint: 21565957
  
  I am rejecting this response because:

  I did not even have the car 24 hours before it broke and it won't even start now. There is no way they properly worked and checked out this car. I should not be responsible for the repairs when it broke not even a day after I bought it! The response from the business was not professionally or properly handled. My son or I could have been seriously hurt.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Put down a $ ***** deposit on a car on to purchase on3/13/24. On 3/15 notified salesperson *************************** I am not going to purchase vehicle and asked for deposit back. Spoke with dealership and they said money would be returned. Still have not seen return.

  Business response

  04/08/2024

  Good afternoon ********************, sorry to hear you've had problems with getting your refund. I've ensured that ***** got together with finance to process your refund. As you can see in the document attached the refund had been submitted, please allow 3-5 business days to see the funds back in your account. Again, I'd like to apologize on behalf of Universal Hyundai. If there is anything else I can help you with please don't hesitate to reach out. 

  *****************
  Reputation Manager
  *********************************
  
  

   

  Customer response

  04/15/2024

  Dealership has not credited my account. They contacted me for information(attached). 
  sincerely 

  *******

  Customer response

  04/15/2024

   
  Complaint: 21541746
  
  I am rejecting this response because: Date Sent: 4/15/2024 8:51:58 AM
  

  Dealership has not credited my account. They contacted me for information(attached). 
  sincerely 

  *******

  
  
  Sincerely,
  
  *******************************

  Business response

  04/23/2024

  Attached above is paperwork showing that ******************** actually disputed the charge 2 days after leaving the deposit. Our sales rep submitted the refund request on 04/08 not knowing we had already accepted the dispute since ******************** was calling in asking for us to refund him his money. On 03/28 our accounting rep accepted the charge back from ************** meaning we haven't had ******************** funds for almost a month. 

  Customer response

  04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It would have been decent of the dealership to know that they accepted the debit on their account. 
  Thankyou for your time with this issue. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car in Feb, 2023. I reported issue with smoking from exhaust. They said it's normal. I went again and complained. Greenway Hyundai said I needed fuel injector (which I didnt). Problem didn't go away. I went 2 more times and reported issue. They said it had to happen while I was there or to record a video. As I left, the issue happened. I turned around. Manager saw it and said it wasn't normal. I needed to go back to get my screen repaired. Service tech said she would write her and manager saw problem happen so they could fix it. When j went back, there was a code they added to my work order other than screen repair. *** they didn't notate they saw it. Diagnostic isn't showing issue. It is intermittent but has been happening since I got the vehicle. No other vehicles do this. It isn't normal. I showed 2 videos from past month to service tech, assistant manager ****** and service manager *******. They all said it's normal. *** they wouldn't let me record them saying it's normal or pit in writing it's normal. A service tech told me there are other things they can check for this type of issue but it is so much work they aren't allowed to do it unless there is a diagnostic error code to justify why they did it and corporate has to get involved. No other vehicle does what mine is doing. It isn't from normal condensation. When it happened at dealership it was 7pm and 73 degrees. Today it was warm and it happened after driving 100 miles. *********** it happens after driving 2 miles. *** it isn't weather related. There is an issue, I am under warranty. More than 4 times they have refused to repair issue. I need corporate to do the right thing, acknowledge the issue, and fix it. I have videos. I want this vehicle either repaired or replaced.

  Business response

  03/30/2024

  VEHICLE WAS CHECKED AND VERIFIED NO PROBLEM FOUND. CUSTOMER WAS INSTUCTED TO SET AN APPOINTMENT TO HAVE VEHICLE INSPECTED.

  Customer response

  03/30/2024

  I HAVE ALREADY HAD TWO APPOINTMENTS THIS PAST MONTH FOR THE EXACT ISSUE I AM COMPLAINING. THEY SAID "WE NEED TO SEE VIDEO EVIDENCE OF IT HAPPENING." THEN ANOTHER TIME THEY SAID THEY NEED TO SEE IT HAPPEN IN PERSON. WELL, THEY SAW IT HAPPEN IN PERSON, AND THEY SAW VIDEO EVIDENCE. BUT THEY STILL REFUSE TO REPAIR IT BECAUSE THE DIAGNOSTIC MACHINE ISNT GIVING AN ERROR CODE. I will schedule a 3rd appointment this month. No problem. But this doesn't close the case or solve the issue. It is more likely to escalate it further unless they plan to do something different.  I NEED TO KNOW HOW THEY PLAN TO FIX IT. AND I ALSO NEED THE COMPANY'S OFFICIAL STATEMENT IN IF THE SMOKING IS WITHIN SPECS AND UP TO HYUNDAI STANDARDS. THIS ISSUE HAS BEEN ONGOING FOR A LONG TIME. AND IF IT ISNT UP TO STANDARDS, WHICH WE ALL KNOW IT ISNT, I NEED THEM TO GIVE ME A SOLUTION OTHER THAN A DIAGNOSTIC TEST. SOMETHINGS REQUIRE MANUAL CHECKING. THIS ISSUE ISNT OCCURING FOR NORMAL REASONS.  SO I WILL SCHEDULE A 3RD APPOINTMENT, BUT THIS DOESNT CLOSE THE ISSUE. IT ONLY CONTINUES THE ISSUE. I NEVER REFUSED SERVICE. THEY TOLD ME THEY CAN'T DO ANYTHING TO FIX IT BECAUSE IF THERE IS NO ERROR CODE THEY ARE NOT ALLOWED TO MANUALLY INSPECT THINGS THAT COULD CAUSE THE ISSUE UNLESS CORPORATE GIVES THE APPROVAL. SO IN GOOD FAITH I WILL CONTACT THEM DURING THEIR NEXT BUSINESS DAY TO SCHEDULE AN APPOINTMENT, BUT THIS DOESNT FIX THE ISSUE. THIS WILL LIKELY FURTHER THE REPEAT SERVICE VISITS AND COMPLETE FAILURE AND NEGLECT FROM HYUNDAI TO STAND BEHIND THEIR PRODUCT AND PROVIDE REASONABLE SERVICE NEEDED TO THEIR CUSTOMERS. So I will schedule the appointment but do not want this closed until they fix the problem. I have two smoking videos. 1 after the first visit this month. And 1 after the 2nd visit this past month. But it has happened more times.  I just don't always record it. This isn't fair and is unethical how they fail to properly address actual reported issues. 

  Business response

  04/08/2024

  CUSTOMER CAME IN FOR SCHEDULED APPOINTMENT LAST WEEK. NO CODE WAS FOUND MEANING NO ERROR WAS DETECTED. VEHICLE WAS CHECKED AND VERIFIED NO PROBLEM FOUND. 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle on March 18 2024 at universal Hyundai, on Thursday March 21st I stopped by to remove the gap interest and to inquire how long did I have until I can remove it. There was two ladies and one guy at the front desk that couldnt provide me with the information. I was only told that **** was in the box I would have to come back another day. I came back on March 26 to inquire about exchanging vehicles because I was not completely satisfied with the purchase, I spoke with ****** who is the ** manager and he told me my paperwork was not finalized because my name was not even showing in their system. ****** informed me because the paperwork had not been sent only the manager could override although there would be a slight adjustment to monthly payments. I reached out to the sales representative who sold me the car via text message explaining that I wanted to change my vehicle as well as remove the gap interest off. His only response was about coming in for him to do the survey because it can affect him. I also was not informed of any promotional advertisement the establishment currently has going on. I tried contacting the financial manager once again via telephone and was transferred around because no one knew who **** was.

  Business response

  04/08/2024

  Good afternoon ************. I'm sorry to hear about your experience, however there is no way to exchange your current vehicle. Once your deal has been funded and the vehicle is yours the situation would be treated as a trade in, that's why ****** mentioned there would be a change in your monthly payments. We can definitely help you with trading out of your current vehicle as well as canceling your gap insurance. Please email me and I'd be happy to help you move forward with whatever you decide to do. 

  *****************
  Reputation Manager
  *********************************
  
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I, ***************, is writing this letter to express my frustration with Universal Hyundai.On February 23,2024, I took my 2018 Genesis *** to Univeral Hyundai for service due to the ** radio was not operable. The shark fin antenna was replaced in order to remedy the complaint. However, that did not remedy the complaint due to the ** radio was still not operable. The service advisor suggested that the radio system be replace and the decision was made to replace the system. Once the radio system was replaced, a 32 GB chip was also used to replace an original 16 GB chip. In replacing the radio system the 360 camera and a curve alert feature were not operable. On March 02, 2024, the ******************************************************************************************************************** because Universal Hyundai was given an opportunity to remedy this complaint and have failed to do so. I would like the curve alert feature programmed as it was when I originally bought this Genesis ***. Please assist me in correcting the complaint. Thank you.Regards ***************

  Business response

  03/08/2024

  Good afternoon after thorough investigation we have concluded that feature has never been available on a Genesis ********

  Customer response

  03/14/2024

  Hello and please note that the feature was not made up by us. This "curve alert" feature was programmed at the time the *****************-80 was purchased and I'm appalled that Universal Hyundai inexperience personnel is insisting that this was never a feature installed on their cars. I am insisting that they do the necessary research about this feature and have it installed as it was originally purchased. Please continue to assist me with this matter. Thank you!

  ***************

  
  

  Customer response

  03/14/2024

  Please see video of said "curve alert" feature that apparently Universal Hyundai does not believe to exist on their own cars, Genesis **** 2018

  Customer response

  03/14/2024

   
  Complaint: 21403666
  
  I am rejecting this response because:Date Sent: 3/14/2024 10:39:49 AM
  Please see video of said "curve alert" feature that apparently Universal Hyundai does not believe to exist on their own cars, Genesis **** 2018
  
  Sincerely,
  
  ***************

  Customer response

  03/19/2024

  Please note that the safety feature, 'curve alert' has not been repaired by Universal Hyundai and I would like my complaint reopened in order to remedy this issue.

  I have made attempts to attach video proof of this safety alert existence as part of my complaint, 03-14-24 to your Office as well as to Universal Hyundai. The service department made contact with us, 03-14-24 in order to set up an appointment, 03-19-24. However, when I got there for my scheduled appointment, 03-19-24, we were not listed on the appointment calendar at Universal Hyundai. And so, the problem remains and I would like it repaired on our 2018, Genesis *** as when originally bought.

  Please make any future contact with us via the above email. Thank you!
  

   

  Customer response

  03/19/2024

  Please see attached video proof of safety feature, 'curve alert' previously programmed on the 2018, Genesis *** that has since been disabled by Universal Hyundai and I would like this safety feature reprogrammed as was originally installed at time of purchase. So, the previous response from Universal Hyundai that this feature is not on the Genesis ****** shows their inexperience with this ****** of cars. 

  Customer response

  03/20/2024

  Date Sent: 3/19/2024 8:52:52 PM
  Please see attached video proof of safety feature, 'curve alert' previously programmed on the 2018, Genesis *** that has since been disabled by Universal Hyundai and I would like this safety feature reprogrammed as was originally installed at time of purchase. So, the previous response from Universal Hyundai that this feature is not on the Genesis ****** shows their inexperience with this ****** of cars. 

  Customer response

  03/20/2024

  Thank you for your response. Apparently, my video proof is not being sent properly through your attachment. Is it possible to provide a number in order to text this information or provide an actual email address in order to send this video proof?

   

  Regards,

  ***************
  

   

• Initial Complaint

  12/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  We were in ***********, ** when our 2012 Hyundai Sonata (5npeb4ac3ch482826) died. It was towed to O'Brien Hyundai, *******************************************************************************, **************. The 2012 Hyundai cars have a recall, 15V568000, relating to connecting rod bearing failure. O'Brien confirmed that the issue with the car is connecting rod bearing failure on cylinder 3. Hyundai corporate told them they wouldn't replace the engine because the car's CarFax report indicates a gap in service from and 9/24/2013 to 2/11/2014 and 8/18/2016 to 8/13/2018. For the rest of the life of the car, there is evidence of consistent maintenance, but they denied our claim because they say these two gaps show that we didn't service our car. For both of these dates, we've been working with a service center who (when I called to ask) says they weren't computerized until 2020 and so can't provide us with documentation. We have credit card statements that show payment to the service center, but we can't prove what it was for. I can't reach anyone through Hyundai; they will only speak directly to the service centers or referred me to you. They can't give me a list of the kinds of proof that would be required to satisfy their service requirement. I have a service record for our other car for 2017, that might show we were taking car of our cars. I'm not sure what to do. Expecting records for oil changes to be kept for ten years seems really outlandish. Can you please help me? We are renting a car while we figure this out (about 2K) which should be reimbursed by them; they are refusing this, too, until we qualify for the repair/replacement of the engine.

  Business response

  12/22/2023

  NOT OUR DEALER.

  Customer response

  12/30/2023

   
  Complaint: 20948924
  
  I am rejecting this response because: it doesnt answer my inquiry. Im not clear what dealer they are referring to. The car was purchased new from a Hyundai dealer and was in the service center of another Hyundai dealer. Our question is how two missing oil change receipts in twelve years can qualify as neglect, especially when no garage we contacted has computer records back to 2013.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company continues to send me solicitations by email, text, and U.S. mail, despite my repeated requests for this to stop. I had an extremely negative experience with this dealership and do not want to ever hear from them again.

  Business response

  12/11/2023

  Our apologies, we've changed the preferences on Mr. ********** account. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩