ComplaintsforUniversal Hyundai
New Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a used 2015 Hyundai Sonata limited from Universal Hyundai on 4/2/2021 for $15,000. On 6/6/2021 the car started to have a burning smell coming through the air vents. Oil check revealed there was no oil in the engine. The car was checked for oil leaks, none found. There was an oil consumption problem. I filed a claim with Hyundai Motors corporation. 9/23/2021 the valve gasket cover was replaced. 9/28/2021 The engine was stalling. The engine coil #2 and 4 spark plugs were replaced to repair the engine from stalling. 2/24/2022 The blind spot and lane assist were not working. Diagnostics performed by Hyundai service center determined the car needed a new harness. Harness was replaced on 3/4/2022 but this did not fix the problem. Hyundai now says I need a new blind spot sensor for $1900. I spent over $1000 in repairs for this vehicle that I purchased in less than 11 months. I was sold a defective vehicle. I can provide thr bill of sale, all receipts and work orders for all transactions involving this car.Business response
05/05/2022
Business Response /* (1000, 10, 2022/04/14) */ Customer is no longer in that vehicles she was traded out.Initial Complaint
02/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My husband and I sold our 2012 Blue Chevy Equinox to Universal Hyundai on Tuesday Feb 8th at around 6pm. We advised Andrew T*****that we would be arriving at that time and date. Upon arrival, we were handed paperwork to sign, signed our title over and then told we were all set and we could go home. We immediately asked where our check was and were informed that Universal Hyundai would mail it to us. Also, we NEVER received copies of any of the paperwork that we signed and we were NEVER informed that the check wouldn't be ready! The manager of Used Cars came out and said that is how they do things. We then asked for the check to be overnighted because it was faster and could be tracked.On Wed the 9th I continuously asked on the progress of the check and for the tracking number because I was told everything would be processed first thing in the morning on Wed. On Thursday morning we finally received the tracking number and our check should arrive on Friday the 11th. Then our Insurance Agent informs us that we should have been given our license plates and tags back because Florida law requires the seller of the car to turn in the plates and tags to the Tax Collector's Office within 30days or the seller's driver's license will be suspended. Now, I am trying to get through to the dealership to find out how to get my plates back and why no one knew to give us our plates and tags when we sold the car. I was on hold for almost 30 minutes and finally had to call back and that person took down all of our information and is passing it on to someone else and we should get a call back . This is ridiculous! Our experience with the dealership has been horrible! Please do something to get our plates back and you may want to make sure that you train your employees so this doesn't happen to other people selling their cars to you. People rely on you to know the facts of selling a car, to give copies of paperwork and to inform them of all information pertaining to the sBusiness response
03/14/2022
Business Response /* (1000, 5, 2022/02/16) */ Contact Name and Title: Josiah B***** G.M. Contact Phone: 40792670502710 Contact Email: [email protected] We are sorry you didn't have the best experience. I understand you have already picked up your tag from Alexis. Please feel free to contact me directly if you need anything in the future.Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On Jan 25th and Jan 26th i had my car in the shop replacing 4 door lock actuators and then when my car was there they noticed i need all new injectors because of my check engine light. When i recieved my car back the drivers side back door has a gash in it. Looks like it was stuck with a knife. Usually i dont complain if its a little scratch but this is a gash and not a scratch. I showed it to the manager at the time and they said its he said she said and they could not help me. I showed them this before i left the dealer because my car is in good condition. Also they did not use the check list before giving me my car back. The floors was not vacuumed like usual. I spent $1500.00 for new injectors and i could not get my car cleaned like they usually do. I am very upset that they would not do anything for this. I dont appreciate getting treated like i am lying to them. I have better things to do. Also they knew not to send me a review request on my service like i usually recieve. I would like the owner to contact me.Business response
03/22/2022
Business Response /* (1000, 5, 2022/02/07) */ The interior of this customers car had scratches all over the interior could not verify if scratches were there prior to service we offered the customer a cleaning from our in house detail department and customer declined. Consumer Response /* (3000, 7, 2022/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Most cars have scratches. This was a gash not a scratch. Please have owner contact me.Initial Complaint
01/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 24, 2021 I brought my car in to this dealership to complete work for a Hyundai issued recall. A couple minutes after getting my car back I realized that my clock time was off. I went to reset it and realized whatever they did to my car it now thinks I am in Korea. The GPS based time no longer works on my vehicle and it has only gotten worse as I now get these random errors that pop up while I'm driving in a different language. I had immediately turned around and told them what was going on. They then spent probably an hour trying to figure it out. Beings that it was the day before a holiday I had someplace to be and wanted them to be able to head home to, so they said they would research the issue then call back to set up a time to bring the SUV back to fix it. They never called & I called 5 times. They said I will have to pay their $99 diagnosis fee and pay to have the vehicle repaired. They broke my vehicle! I did not have this issue until they touched it. I have also requested copies of the notes from the service tech stating what had happened and that he would call back to schedule the repair along with a copy of the footage showing me leaving then returning and them trying to fix it.Business response
02/17/2022
Business Response /* (1000, 5, 2022/01/20) */ This issue has been handled customer is going to bring car to be checked 2/15/22Initial Complaint
01/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 12/21/21 I purchased a "Certified" 2020 Toyota Camry from Universal Hyundai for approx $24,000 including their dealer fee. In addition, I purchased a $2500 service contract that was verbally described to me as a "Bumper to Bumper Warranty". In addition, I was told the car was never in an accident and was "Certified". I thought I was safe buying from a large dealer, selling a "Certified" car, with a "Bumper-to-Bumper Warranty" But instead I ended up purchasing: - A car with existing safety issues (broken headlight, loose bodywork) - A car with "no accidents" yet it had low-quality bodywork on 90% of the body panels. The bodywork was so poor, 9 days after purchase, half of the rear bumper detached at highway speed causing additional damage. - A "service contract" misrepresented as a "Bumper to Bumper Warranty", that literally does not even cover the bumper that fell/tore off at highway speed. - A car with two bent rims that THREE different tire shops were unable to balance properly, resulting in vibration at highway speed. How does a car become "Certified" when it has bodywork so bad it falls apart at highway speed, has a broken headlight that cannot be aimed properly, and has two bent rims? How does a salesperson get away with selling a "service contract" by misrepresenting it as a "Bumper to Bumper Warranty", that does not cover any of the above issues?! When presented with this information the salesperson, finance person, and the manager all told me they will not help me and it's my problem. Common courtesy / good business would at least make a small effort to make sure the customer was pleased with the transaction. Universal Hyundai did not even try.Business response
02/03/2022
Business Response /* (1000, 5, 2022/01/12) */ According to carfax and auto check this vehicle has no recorded accidents. At this time we would like to invite you in to the dealership so we can further inspect the Camry. We hope to see you soon.Initial Complaint
11/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My 2019 Hyundai Kona broke down on 8/31/2021. I found out there is a safety recall. Universal Hyundai has had it since 09/01/2021. They keep telling me there is no remedy. I haven't spoken to anyone since September 11 when the service advisor said to just stay on the rental. Now hertz is calling . They said it's urgent I call . The car is overdue to be returned.Business response
01/10/2022
Business Response /* (1000, 5, 2021/11/17) */ Vehicle needs an engine replacement Hyundai has approved the repair waiting on back order parts contacted customer 11/5/21 and left voice mail with details of the repair status will have the service advisor reach out to customer this after noon. Consumer Response /* (3000, 12, 2021/11/29) */ I missed the deadline to reply but I'm definitely not happy with their response. They have had my car for almost 3 months and they have no idea when they will have an engine for it Business Response /* (4000, 16, 2021/12/17) */ All repairs have been completed and customer is in possession of their car.Initial Complaint
09/28/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We bought a certified used vehicle with a warranty. We need a contact or find our warranty information on the vehicle and the dealership will not return any phone calls, messages or emails. All we need is basic information and they won't return a phone call. We began calling around June and my last email was sent in September.Business response
10/25/2021
Business Response /* (1000, 5, 2021/09/30) */ Contact Name and Title: Josiah B***** G.M. Contact Phone: ********** Contact Email:***************************** Hi *****, This morning you should have received a email from***************************** that contains the information you requested. Please let me know if I can be of further assistance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
31 total complaints in the last 3 years.
12 complaints closed in the last 12 months.