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Business Profile

Online Retailer

Proud Patriots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a talking trumpinator bear from Proud Patriots as a Christmas gift for my 83 yr. old father. When opened it did not function as advertised. Because it was more than 30 days... held as a Christmas gift. I was told the best they could offer was a 20% discount on a future order.

    Business Response

    Date: 01/21/2025

    Hey there!

    We apologize about any inconvenience you have experienced. Usually, we do have some leeway with the ************************************************************* December about the issue so as I'm sure you can see that is WELL beyond ****************************************************************************************************** your emails to them. 

    Since this complaint, our agents have emailed you back and they are sending you a new bear. We hope this helps and we do apologize for any misunderstandings. 

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested to cancel an order, via email, 5 times, no response. Called the number listed under Contact Us and it says they do not use a phone, only get voicemails. Makes no sense. This must be a scam.

    Customer Answer

    Date: 01/13/2025

    This item is apparently now out for delivery. Never cancelled as requested. Thank you for your assistance. 

    Business Response

    Date: 01/21/2025

    Hello, 

    We took a look into this and it seems you didn't see our response, please check your spam/junk folder. We apologize for the inconvenience but since you didn't reach out to cancel until after your order was in the shipping stage we could not cancel it for you. We have emailed you return instructions, once you return the order we are happy to process that refund for you.  

    Customer Answer

    Date: 01/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 12/15/2024 No package received No tracking information received Sent 2 emails and no response

    Business Response

    Date: 01/22/2025

    Hey *****,

    These BBB cases sometimes take a few days to process, so it looks like we have resolved this matter for you prior to receiving this complaint. Your tracking information was sent to your email right after it was shipped and our agent emailed that tracking link separately to you. Your order shows it was delivered on the 13th so if you have any other questions, please email us at ********************************************************. 

  • Initial Complaint

    Date:12/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 12th i made the transaction for $66.99 for 2 whiskey glasses. I made several attempts emailing and calling and haven't heard back. They have multiple complaints on ********. It's being delivered through the shop app and I can't reach anyone to get this resolved.

    Business Response

    Date: 01/08/2025

    Hey *********, 

    I'm sorry if you missed the emails from our customer service team; they did email you back right away. They cancelled and refunded you for that order so that you could place your correct order. If you need any other help, please reach back out to us at ******************************** and we're more than happy to help! 

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 11, 2024 I ordered and paid $52.48 for 2 ************************ On November 30, 2024 I received a letter only. It had a tracking number so they refused to refund my money. I went through ****** and explained, I received no bears, no products at all, only a letter but because this scam places a tracking number on the letter that says delivered! Im told it was delivered! I would never pay $52.48 for a letter from a scam company. I want to warn everyone and will also file a complaint with my *********************** in **.

    Business Response

    Date: 01/08/2025

    Hello *********, 

    We take complaints VERY seriously and we looked into yours right away. Our agent emailed you back asking about this "note" you received and what it said because we have NOT heard anything about this issue with any of our other thousands of customers. I would like to state that we are NOT a scam in any way, this could have been a simple human error that we were trying to help you with but you never emailed us back. We are absolutely willing to send you a free replacement order! Just please email ******************************** at your earliest convenience so they can get this settled for you right away. We also hope you can update this review because this is in NO way malicious. We are a veteran and family owned company with very high morals and ethics! 

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ********* ***** 45th & 47th ********* $2 ************** Legal Tender 2$59.98 Colored ***** $2 Bill - (U.S. ***************************** Run - Proud Patriots 2 Colored ***** $2 Bill - (U.S. Genuine Legal Tender)2$59.98 2nd U.S. ********* To Serve Non-Consecutive Terms - ********* ***** Coin 1 2nd U.S. ********* To Serve Non-Consecutive Terms - ********* ***** Coin (-$5.00)1$19.99 $14.99 and haven't received it yet.

    Business Response

    Date: 01/08/2025

    Hey *****,

    These collectibles are made to order so they are nice, brand new, and in uncirculated condition when you receive them; then we have to wait for the inspection of these currencies because we do follow the guidelines of the U.S mint so we can get the signoff for the certificate of authenticity.

    Orders packaged and ready for delivery can take up to *************************************************************************** this process. We do apologize for the wait but they should be shipped very soon now. 

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/14/24 and received a msg that it would take a min of 4-6 wks to receive and I immediately told them to cancel. Ive contacted them everyday since by phone, email and website form and cant get assistance to refund the money charged to my card.

    Business Response

    Date: 01/08/2025

    Hey ****, 

    I took a look into this complaint and noticed that it seems as though you haven't seen the email response from our team. They may have gone to your spam/junk folder so I apologize for that. We did refund your order and still shipped your glass out to you as an extra apology for not being able to cancel it right away.

    Customer Answer

    Date: 01/09/2025

     
    Complaint: 22724796

    I am rejecting this response because: I appreciate the message and it's content, but I want to assure this business that I DO NOT HAVE ANY MESSAGES in my junk/spam folder from them. No phone calls, no emails. I suspect the reply could be their response to the BBB inquiry. 

    The item was received this week and came from a completely different company and the packing list had a different email and phone number. I have been in contact with *********** (info on packing list)  and they have sent me a return label to ship the item back. 

    I do have a credit on my card from Proud Patriots yet. 

    Thank you very much. 


    Sincerely,

    **** ********

    Business Response

    Date: 01/20/2025

    Hey there! We are partnered with ******* so that's why their info was in the package. We weren't going to make you return it which is why we didn't give you a return label, we refunded that order back to you already. 

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:12/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-30-24 we purchased 4 Trumpinator Bears, buy 2 get 2 free for $84.78. The advertisement on ******** that we clicked on said it talked 10 different phrases. When we clicked to purchase there was only 1 bear type option. There was not talking and nontalking options. when we received bears they did not speak. I emailed them with my complaint on 12-2-24. They responded today 12-20-24 saying we ordered the nontalking type bear. I believe this is false advertisement as the add stated 10 phrases and the bears were talking on the add. Also there was not an option given for a talking bear when ordering. They said I can return them within 30 days of purchase. They took up over 2 weeks of that time responding, now we are in craziness of Christmas season. I feel they should switch bears out for the talking version as advertised. They are only willing to refund me if I send bears back. The they are no longer on sale, so I would have to pay much more for talking version. They could honor the sale and we are willing to pay the $20 extra for the talking version.

    Business Response

    Date: 01/08/2025

    Hello, 

    We took a look into your complaint and we do see that you accidentally ordered the non-talking bears. As we do apologize and know mistakes happen, our team did offer you the chance to return those 4 and they would ship you the talking ones with the same discount as they were when you ordered. They did give you the other option of a full refund upon returning your order as well. Please reach back out to our team at ******************************** so they can get you the resolution of your choice. 

    Customer Answer

    Date: 01/17/2025

    I would like to return bears for the correct ones, but I'm concerned as they lied in their response. I did NOT accidently order the wrong bear as that bear was the only selection or option given when I ordered. 2nd they did say I could return other bears for a refund, but DID NOT offer to send me the talking bears at the same discount. Are you able to help in the process as I don't trust them?

    Customer Answer

    Date: 01/26/2025

    I sent request to Proud **************** asking how to go about exchanging bears as they said they would do in their response. This request was sent 1-17-25. I have not heard back from them after a week, so I sent another email 3 days ago asking them how to return bears. They send an  automated email saying they will respond with human response within 48 hours, but I have not received a human response from either email???? Please advise me on what to do next. Thank You, ******

     

    Customer Answer

    Date: 01/27/2025

     
    Complaint: 22714113

    I am rejecting this response because:

    I sent request to Proud **************** asking how to go about exchanging bears as they said they would do in their response. This request was sent 1-17-25. I have not heard back from them after a week, so I sent another email 3 days ago asking them how to return bears. They send an  automated email saying they will respond with human response within 48 hours, but I have not received a human response from either email???? Please advise me on what to do next. Thank You, ******

    Customer Answer

    Date: 02/10/2025

    Update: they did finally send the instructions on how to exchange. I sent the bears back and am waiting for the new bears to arrive. They said they will give me the correct bears at their cost. I sm waiting to receive updated bears. They sent an email that they are getting ready to ship. Thanks,

  • Initial Complaint

    Date:12/18/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Christmas gift on 11/30/24. According to my emails, they claimed the two items shipped separate however the tracking number was the exact same. I received the first item and when I asked about the second, they said it was delivered. However what was delivered was the first item. The second item was never shipped. They completely scammed me and I want my money back. They responsed to one email I sent and said they would look into it. That was the last Ive heard from them and Ive send over 50 emails. Ive sent my Ring camera footage and Ive sent all documentation. They are criminals and scam artists and their reviews clearly prove this as Im not the only one that this has happened to. There is no number to call, just someone that sits at a computer and doesnt respond,

    Business Response

    Date: 12/31/2024

    Hey *******, 

    We took a look into this and we do see our agents responded back to your email but we have had no reply back from you. Both items you purchased are showing different tracking numbers and both show they were delivered prior to Christmas. Mistakes can happen through the mail system though, so one of our customer service agents are giving you a call to go over your order and make sure everything is correct. 

    Customer Answer

    Date: 12/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Let it be known however that although the glasses arrived before christmas, no one was going to do anything if I had not kept sending documentation to support the scam they were trying to pull. 
    Once I contacted BBB, they finally looked into it, I MAGICALLY received tracking for the item shipping THAT DAY. So it was clearly missed and I was never going to receive it. But its fine. I have the item. Too bad it took a message to the BBB to get them to listen to me. 

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered merchandise on 7/17/24 and never received it.

    Business Response

    Date: 12/26/2024

    Hey there! 

    We took a look into this for you and saw that you emailed us to cancel this order. Your order was cancelled and refunded prior to this complaint you submitted. 

Proud Patriots is NOT a BBB Accredited Business.

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