Business ProfileforMagruder Eye Institute

In Oct. '23 my wife decided to have the $2,000 cataract surgery at Macgruder Eye Institute with *****************. We then met with coordinator and scheduled it for Nov 30th. On November 14th my wife decided to do the simple cataract surgery that was only a $150 copay. She asked about the $2000 and was told a check would be mailed to us. I called on Nov 17th to confirm she only wanted the simple cataract procedure and to verify a check had been or would be sent for the surgery that was not performed. I was assured a check would be sent. She had the simple surgery and things with her vision seem fine in that eye. On Dec 4th I called and asked when I would be receiving a refund and was told I "needed to make a request" to which I responded - "we made a request twice in November." They said they would put in the request and it could take 4-6 weeks. Every Monday in December other than Christmas week I called to see where in the process the refund was and I was tossed from billing to coordinator and had to either leave a message and NOT ONE call back was received or that a request needed to be made and would take 4-6 weeks. (Which obviously we already had done multiple times). I finally spoke to someone in billing that seemed to know a little about what was happening and told me that my provider had not paid for the simple surgery yet. ( I had already talked to UHC and they told me That the simple procedure had been paid for already by them) I asked to speak to the manager - I was told it would be a woman named ****** - no answer. I left a Voicemail - no response. I have called 3 more times and asked for ****** and have left messages with no response. I called again today, Monday Jan 29th, and was told a refund was approved but would take another 4-6 weeks. This, to me, is elder abuse and deceptive practices. $2000 is A LOT of money to my wife and I who are both in our mid 80s on a fixed income.