Customer ReviewsforMagruder Eye Institute

I had my annual appointment on **** 18,2024. They called to confirm the appointment which I said I would attend. One the 18th, I drove to the ***** AVe location. When I checked in to see **************, I was called up to the desk and told there would be no visit that that day. No explanation was offered. The girl rescheduled the appoinmtner for July 18 at 10 AM This past Saturday, July 15, 2024, I received a bill from Magruder for the **** 18 appoimmnent. I called this morning and spoke to someone in billing. I explained to him what had happened.k. He then told me the bill was for my last years appointment and that they sent several invoices for payment. I looked on my copy of thebwill and it clearly said the bill was for **** 18,2024 and in the section about owing for services over 30, 60 and 90 days, there was no amounts listed. It was all 0. The guy insisted the bill was from a previous appointment and didn't want to hear anything else. He said I would have to pay before seeing the doctor again. I told him I wasn't paying and that further I was no longer going to to to such a poorly run practice. I called again and canceled my upcoming appointment. There seemed to be little interest in why I wasn't returning.. I am keeping my bill in case they contact a collector at which time I will consider suing the practice.

I've been a patient at Magruder Eye Institute for over three years without any issuesuntil now. This year, the accounting department contacted me, claiming I owed a balance from last year, which was absurd because I always settle my dues before leaving.Upon investigation, I discovered that the problem stemmed from ********** failure to file the proper paperwork for the **** assistance. Initially, they tried to shift the blame onto me, falsely stating it was my responsibility to file the papers. However, **** confirmed that only the doctor's ****** could do this. After numerous frustrating interactions, including a three-way call with ****, it became clear that Magruder's ****** had completely dropped the ball.Despite this, the accounting department continued to wrongfully hold me accountable. The supervisor, clearly embarrassed by the situation, informed me they still expected me to pay. They have now denied me the essential shots for my eyes, jeopardizing my health due to their incompetence.The medical staff and doctors have been excellent, but the accounting department's handling of this situation has been nothing short of atrocious. They rarely answer calls, never return messages, and their overall customer service is abysmal. This experience has been incredibly stressful and disappointing. I would strongly advise others to reconsider before choosing Magruder Eye Institute, as their mishandling of critical paperwork and abysmal customer service can have severe consequences for patients.

I am wondering where my first review is. Do they, Magruder, NOT want my review, so far , be published??? So far, I would NOT recommended Magruder Eye Center for cataract and lense placement at all. I still don't know what is going to be the outcome regarding my left eye. Something terribly went wrong and I will know nothing until the 4th if January. They are on vacation until then. Mary ****

NO STARS!!!!!! They took my elderly parent on a wild goose chase when she went for an eyeglass rx...with 3 hours of exams and two dilation procedures later they told her they were done. She asked for her rx, and they told her she couldn't get one! WHAT???? Unreal...so they told her to make ANOTHER appointment. She came back and they started the SAME process AGAIN! When she said she already went through all that, she was sent to a back room. read an eye chart, was out within 10 min and they tossed her a "prescription". We didn't trust them anymore at this point. Took her to another optometrist today...WOW!!!! COMPLETELY DIFFERENT PRESCRIPTION!!! AND the exam was MUCH longer!!!! SENIORS BEWARE!!!! Considering our next steps.

Stay away from their optical department. I have a $400 pair of useless prescription sunglasses through no fault of my own, except that I trusted them not to be incompetent or dishonest. They want an additional $280 to repair the deteriorated lenses. I wonder, looking in their waiting room, filled with senior citizens, what is really going on here. This feels scammy.