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Business Profile

Property Management

Greystar Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/8 I was notified by my landlord Greystar that my rent was increasing by $800/month, in my view an unconscionable amount regardless of market conditions. In the same day there was a press release from the ************************ of a settlement agreement between the *** and multiple defendants including Greystar regarding their use of algorithms in determining rent amounts and sharing private information. I cannot know whether or the extent to which Greystar used these algorithms in determining my rent but the amount of increase smells of bad faith. I believe the settlement agreement essentially reveals that Greystar colluded with the other landlords to determine rentals. I am seeking a more moderate increase in line with past rental renewals. A 25% increase in rent is not acting in good faith.

  • Initial Complaint

    Date:08/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/9, I moved into a new unit at ***** on ***************************. The toilet was nonfunctional so I placed a maintenance request. Maintenance did not respond to the request immediately so I called the office informing them that my toilet was leaking from what appeared to be a clog. Maintenance then fixed the toilet but in doing so, caused worsening of leaking sewage flooding my bathroom, closet, and bedroom. The clogged toilet issue was an issue prior to my arrival to the unit as I had just moved into the unit when this issue happened. I requested to be transferred to another unit on 8/20 for health issues and was denied on 8/21 stating there were no other units available. However, I know there is a studio unit available as I had my friend call inquiring about availabilities and their website still has the unit listed as available. I placed an application and management subsequently canceled my application for that unit and blocked me from applying entirely. I am also a young Vietnamese female with an emotional support animal, so it is possible they are discriminating against me as well.

  • Initial Complaint

    Date:06/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been an ongoing saga since May 2022. When I began preparing to move into my apartment. Because I had renter's insurance already at my previous apartment I choose to move that insurance to the new location. Since then, I have experienced nothing but problems including a leasing agent that just wants to tell me how horrible ********** (my insurance) is. I'm beginning to think she has a vested interest in me switching companies and is sabotaging my attempts to comply with the renters insurance regulation in my lease. It has been six weeks since I've moved in.. I've submitted multiple proofs of insurance over that time period. I have approximately five emails and the dates of multiple calls I've made in an attempt to resolve this issue. I've been ignored. When I've gone to the office they insist it's been taken care of, but can provide no proof of that. In the meantime I continue to receive notices that I'm out of compliance, and that I'm being charged. The amount is only $15 a month, and I don't want to get a lawyer involved for such a small amount. But charges add up over time and I will not be charged twice or bullied into switching insurances especially since my insurance provides coverage for my property in addition to the liability coverage required by the company. In an attempt to resolve this I've also tried contacting Greystar since they are the parent company. Again, my calls and emails are ignored. It should not be this difficult to remove a charge that should never have been applied.

  • Initial Complaint

    Date:06/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owed $500 back from my complex ran by this company and haven't been properly communicated with nor have received the money back. It has been past the allotted time frame and I feel that this company has handled this situation HORRIBLY. It's been over 60 days and I was told less than 30

  • Initial Complaint

    Date:05/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Truly upset at this point. I was promised a refund of my admin fees and they have not come to me. I tried emailing and had to actually call to get someone to tell me that they resent the check. That was almost 10 days ago that they said it was resent. Either way its been well past 30 days. I tried being patient and friendly. The lady, Latavia, was nice on the phone but the check never came. Trust me, it didn't. I signed up with a service that allows me to see incoming mail. It will be the right thing if they simply return the admin fee as promised in the initial email that they sent to me. So disappointed and sad. I would like my admin fees refunded as promised.

    Business Response

    Date: 05/24/2022

    Business Response /* (1000, 5, 2022/05/13) */ Contact Name and Title: Mandy A*****-Community Ma Contact Phone: 407-684-2476 Contact Email: [email protected] The $250.00 administrative has been returned to the applicant. The applicant did not qualify and payment was sent on 5/3/22 for $250.00. Check 118. The payment was mailed to the address on file with the application. Unfortunately, due to the USPS, we are not able to track the payment. Once payment return reaches 30 days, we can stop payment and reissue the check. Consumer Response /* (2000, 7, 2022/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Overall: The check was almost 2 months late and I have emails to prove as such. Not being approved was never the issue. I actually told the leasing agent I probably wouldn't be approved but was encouraged to try. Once the results came back, I graciously accepted the decision and simply awaited my check, which never came. After waiting well over the time period, I called and was told it was resent on 4/19 (I have the email). I did finally receive the check and an email with an apology. I am now satisfied. Thank you

Greystar Property Management is NOT a BBB Accredited Business.

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