Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The "clinician" tried to make it look like I canceled the membership voluntarily, rather than being unceremoniously kicked off the platform. I was charged almost $600 for one month of "treatment", ($100 for the initial consultation, $359 for the first month, and an additional $134 for a 15 minute zoom meeting where the "clinician" was rude and dismissive of me, and "disqualified" me for taking only what was left of what I had been sent, having no idea when the next shipment would come) and that was largely about figuring out what dosage worked for me. The first two sessions were a misunderstanding about how to take the medication. The following two sessions, I felt almost nothing. For the third session, after feeling nothing, my "clinician" told me to break up the troches a bit to let them dissolve a little more in my mouth before I spit them out after seven minutes. With 600mg for both session 3 and session 4, I thought letting it dissolve more would be an adequate adjustment for session 4. Instead I was booted from the program, and never told when my next shipment was coming. When the shipment was sent, it was sent to the wrong address, despite multiple emails telling them to send it to a *** location and keep that location on file as my mailing address for anything that needs a signature confirmation. My "guide" was AWOL most of the time, which is ironic, because if I were to miss a zoom meeting, I'd risk being charged $150, but if my "guide" has gone off the rails, I get no compensation for the services I was denied. There was no system in place to provide a substitute guide or any other contingency plan, other than being overcharged and treated like c*** by an obtuse "clinician".In general, I feel that staff projected their own problems with communication onto me, rather than understanding that there can be a period of adjustment for a new patient. I was also given a $100 discount referral link, and that discount was never applied!

  Business Response

  Date: 10/21/2024

  Hi, ****. Thank you for reaching out to us. Due to privacy rules, were unable to publicly discuss personal information, but we encourage anyone with questions or concerns to contact us directly at **********************************.
  
  Mindbloom's refund policy is explained at ***************************************************************************************************************. People who have not been permitted to continue the program may be eligible for a partial refund, and can contact our support team at ********************************** or chat with us through the Mindbloom app or via the web at **************************.
  
  Regarding medication delivery, in general, the delivery of prescription medications is subject to both courier policies and regulations. While we strive to ensure timely deliveries, some delays or issues may occur that are outside our control.
  
  As for our guides, we understand the importance of feeling supported. Guides are available via text to assist, but for immediate help or additional support, our team is available 24/7 through chat at ************************** or via the app.
  
  If you have any additional questions, please contact us at **********************************
  
  Wishing you all the best,
  The Mindbloom Team

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22428447
  
  I am rejecting this response because:

  As per the "refund policy":  Clients are entitled to a refund if a "clinician" decides they are ineligible, yet their staff decided to charge me more because they apparently thought they were entitled to a gratuity for closing my account for my "safety".   These people are unprofessional, unscrupulous grifters, and I'm willing to bet they're not qualified to speak as a "clinician" or under any other quasi-medical nomenclature.  

  "For new clients:
  Full Refund
  You cancel 24+ hours before your initial consultation
  Your clinician determines that you are ineligible for treatment
  $99 charge
  You cancel within 24 hours of your initial consultation
  You cancel after your initial consultation but before the initial medication and Bloombox ship"
  
  
  "For returning clients who purchased a 6-session program
  Full Refund
  You cancel 24+ hours before your initial consultation
  Your clinician determines that you are ineligible for treatment"

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 11/03/2024

  Hi ****, out of respect for confidentiality and privacy regulations, we always prefer to discuss any concerns or customer service issues directly, through our *********** and Support team.
  
  Our refund policy sets out the circumstances under which clients may receive complete or partial refunds. The categories of refund eligibility are based on costs we incur on our end in providing service -- including availability of clinicians, product costs, and shipping expenses. For clients or prospective clients who do not wish to proceed with a program, we encourage them to let us know as soon as possible, before we've incurred non-refundable expenses, so they are eligible for the maximum possible refund.
  
  If this response or our Support team has not resolved your concern, we would encourage you to reach out to us directly and confidentially to discuss further. You can contact us here: ********************************************************************************
  
  Wishing you the best,
  The Mindbloom Team

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22428447
  
  I am rejecting this response because:  I have reached out to support, and they have told me they kicked me out of their program for my own safety.  Mindbloom tried to fraudulently claim that I quit the program, when in fact, I was kicked out by a clinician who had decided I was unfit.  According to their refund policy, I am entitled to a refund.  On top of that, the app misled me to set up an appointment with a clinician that was not needed, which annoyed the clinician, which was part of what led to them kicking me out of the program.  Their app has glitches, their "guides" are AWOL, their staff are grifters and liars.  I was contacted by a "strategy officer" who refused to communicate with me in writing.  That is about it.  I definitely reject their dubious claims about their own inability to read and apply their own refund policy.   I was kicked out of their program because their clinician was cranky, and their staff in general are liars.  The clinician tried to make it look like I voluntarily cancelled rather than being "disqualified", and I have screenshots of this communication.  I can only imagine how many other people they have taken for hundreds of dollars this way.  What they do is very much like a bait and switch.  
  
  Sincerely,
  
  Arvo Zylo

  Business Response

  Date: 11/25/2024

  Hi Arvo,

  Clients who are not eligible to continue the program may qualify for a partial refund. We prioritize protecting client confidentiality and privacy, which is why we handle all concerns or customer service issues directly through our *********** and Support team. If you feel your concern hasnt been fully addressed, we invite you to reach out to us directly for further assistance. Our *********** is available here: ********************************************************************************.

  Wishing you the best,

  The Mindbloom Team

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22428447
  
  I am rejecting this response because: As I have already stated and provided screenshots to support my statement, the refund policy shown does not reflect what this person is claiming.  I have already reached out to support, and they claimed that I was charged extra because they disqualified me from the app and the service.  They are trying to charge me a fee for discriminating against me based on arbitrary claims that, again, as I have stated, were stemming from their app malfunctioning and my contact being AWOL for a week.  My 20 year old "clinician" was peeved that I contacted them after being prompted to repeatedly by the app, and so they tried to make it look like I canceled voluntarily, when in fact they "disqualified" me and still tried to charge me for it, despite their refund policy clearly stating that I am entitled to a refund if it is determined early on that I am unfit.  Instead of being given a refund, I was charged extra.  I have no interest in speaking to support because I have only had dippy, half-baked responses up to this point.  They clearly think they can just make stuff up as they go along.  I have contacted the attorney general in my state, hopefully someone who is competent can handle it from there.  

  
  Sincerely,
  
  Arvo Zylo

• Initial Complaint

  Date:10/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged several times by the company Mindbloom for service and treatment I have not received and did not sign up for. I have also received no documentation or confirmation from them that I ever signed up for an account. I do not have an account on their website so I am unable to cancel my account. Their customer service chat agent gave my a number to text. I texted it and nobody responded, so I called it and it turned out to be for a totally different medical product. They ignored me when I asked about the issue and instead tried to give me a sales pitch for a medical alert bracelet, then hung up on me when I tried to ask about the charges. Their customer service chat is also now ignoring my requests as well, and the phone number listed on the BBB page is "busy" every time I've tried to call it. I was charged $99 on 7/23, $359 on 8/23 and $359 on 9/23. It looks like they intend to charge another $359 on 10/23. Again, I did not agree to this service, have received no treatment, medication or any service of any kind from Mindbloom, not any communication or confirmation indicating I have an active account with them, I cannot access their website with my email address, because I do not have an account, and their customer service phone number is a sales center for medical alert products, their regular number isn't answered and their online customer service chat is stonewalling me. I would like a full refund, confirmation there will be no further charges, and, if possible, action to be taken against the company for charging me with my having an account with them, and then making it difficult to contact them to resolve the issue.

  Business Response

  Date: 10/28/2024

  Hi ******, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our ***********.
  
  Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not yet started their program may be eligible for a full refund, and can contact our support team or chat with us through the Mindbloom app or via the web at **************************.
  
  Regarding the number used by our engagement team, please note that it is a dedicated SMS-only line and isnt able to accept voice calls. This number also doesnt offer sales for outside products or services. It is exclusively for Mindbloom-related inquiries and doesnt provide any services outside of our own programs. We recommend that clients contact us directly using the contact numbers and support channels listed on our *********** (**************************************************) This ensures youre always connected with the Mindbloom support team.
  
  We understand that a member of our Support team has taken care of this and that your request has been resolved. If you have any additional questions, please dont hesitate to contact us through our ***********.
  
  Wishing you the best,
  The Mindbloom Team

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22427093
  
  I am rejecting this response because: The comment made about their help line not being a sales line for other products is not true. Maybe the *** is solely dedicated to Mindbloom, but calling the number connected me to a sales pitch for other, unrelated medical products. Just call the number. ************.

  Also, they keep repeating their pricing policy to me, but I didn't agree to sign up for anything. It seems like they've made their website intentionally deceptive so you have to enter a credit card number in order to see what the pricing is in the first place, and in the process of doing so, it seems possible to accidentally sign up for service, though that was never my intention. They also continued to charge me even though I never confirmed my email address with them or received any communications from the company and also never received any service or any indication that service would be provided. 

  Ultimately, the company did refund the money but because of the tone of their response I wanted to highlight their deceptive and dishonest comments and practices before accepting their response.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/10/2024

  Hi ******,

  It sounds like you may have dialed a wrong number our number ends in 8844 rather than 9844. Once again, our SMS Customer Support line is at ************ and doesnt offer sales for outside products or services, only support for Mindbloom services. If you text that number, you'll get prompt customer support for **********************. If you call that number (which we don't recommend as a text-only line) you will only get an automated message informing you that it is a text support line. We have no knowledge or affiliation with the number you report calling.
  
  If you have further questions, feel free to contact us here: ********************************************************************************
  
  Wishing you the best,
  The Mindbloom Team

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by ********* in reference to complaint ID ********, and find that this response is the best they're going to do.
  
  

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024, I was notified by my credit card about a pending charge from this company. I immediately emailed them to request a refund. In response, they sent instructions on how to cancel their services. I replied, explaining that I had never signed up for their services nor authorized any charges to my credit card. After waiting for the refund without receiving any response, I followed up with another email asking for my funds to be returned and requested any documentation showing that I had agreed to these services. Instead of resolving the issue, they responded by charging an additional $359.00 to my credit card. It seems they believe they can continue charging me for services I never requested. It's completely outrageous.

  Business Response

  Date: 10/14/2024

  Hi *****, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individuals' information, and we encourage anyone with questions or concerns to contact us directly at **********************************.
  
  Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not yet started their program may be eligible for a full refund, and can contact our support team at ********************************** or chat with us through the Mindbloom app or via the web at **************************.
  
  We understand that a member of our Support team has taken care of this so we believe this has been resolved. If you have any additional questions, please contact us at **********************************
  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased to have ketamine therapy for depression. I purchased it 9/27/2024. The medication was said to be sent but fedx keeps changing the delivery date. I spoke with the company. They said they would straighten it out. I would receive medication today but fedx cancelled again. I dont want to work with them anymore. The 359$ is for medication and the first treatment session.

  Business Response

  Date: 10/16/2024

  Hi ****, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individuals information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************.
  
  In general, the delivery of prescription medications is subject to both courier policies and regulations. While we strive to ensure timely deliveries, some delays or issues may occur that are outside our control. In this case, it appears that delivery issues contributed to the delay in receiving your medication, despite multiple attempts. We regret that this affected your experience.
  
  We see that our support team has taken care of this so we believe this has been resolved. If you have any additional questions, please contact us at ************************************************************.
  
  Wishing you the best,
  The Mindbloom Team

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mindbloom engages in false advertising and only tells you the monthly price of 399 bucks a month once you have paid 99 for a consultation. I did not ever say I wanted to pay the 399 fee. They have now tried to charge my debit card upwards of seven times. I had to file a fraud claim and have my card disabled and have a new one issued. They won't answer their phone lines. I emailed support and was given a sales pitch. I said absolutely not, no I do not want this and said stop trying to charge my account. They're now trying to charge my account on a daily basis. False advertising and illegally charging your account then repeatedly trying to charge you with no way to contact a real person.

  Business Response

  Date: 09/26/2024

  Hi *******, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at **********************************.
  
  Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not yet started their program may be eligible for a partial refund, and can contact our support team at ********************************** or chat with us through the Mindbloom app or via the web at **************************.
  
  We understand that a member of our Support team has reached out to you so we believe this has been resolved. If you have any additional questions, please contact us at **********************************
  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:09/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the program, only had one ********** of today, I have been charged ****** three times.I have discontinued the program and mindbloom continues to charge my credit card I would like a refund and cancellation

  Business Response

  Date: 09/24/2024

  Hi *****, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************.

  Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not yet started their program may be eligible for a partial refund, and can contact our support team at ************************************************************ or chat with us through the Mindbloom app or via the web at **************************.
  
  We understand that a member of our Support team has reached out to you so we believe this has been resolved. If you have any additional questions, please contact us at ************************************************************
  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $99 for a consultation fee. I had the consultation on 8/22 and AT the consultation I rejected the product. They are pills & during the consultation I told the doctor that I have ********* *********** take cannabis & drink alcohol WHICH are not okay to take with these pills. I told her that I would research these pills more & if I changed my mind I would contact them. I did NOT authorize the pills. On 9/10 they illegally charged me $359 for the pills. The entire point of a consultation is to find out if you are a fit for these pills, which I was not, yet they claim I am eligible which makes me think they are just a scam. If you don't care about my concerns during consultation and still pushing these pills on me after rejecting them at the time of consultation. The worst part is there is NO human to talk to. How do you get your money back. The IMs are ************ is no customer service number to dispute this charge. This is a scam as I'm realizing how quick they approved me for pills that in no right mind, I should be taking. I explained that I have an auto immune disorder, enlarge thymus, depression. They are taking advantage of people. Regardless, I did not authorize this charge & indicated it at the time of consultation, which is the entire point of the consultation.This is what they emailed me:Note: Your three monthly payments of $359 will begin 30 days after your initial payment of $99. If you decide not to move forward, youll be refunded any payment collected minus the $99 that covered your clinician consult.Meaning I did NOT move forward since the consultation. I specifically told the doctor over zoom, im not moving firward at this time as i need to research this more. Why did they still charge me? I paid $99 for consultation & $359 they stole from me after consultation on 9/10.

  Business Response

  Date: 09/24/2024

  Hi *******, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at **********************************.
  
  Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not yet started their program may be eligible for a partial refund, and can contact our support team at ********************************** or chat with us through the Mindbloom app or via the web at **************************.
  
  We understand that a member of our Support team has reached out to you so we believe this has been resolved. If you have any additional questions, please contact us at **********************************
  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am struggling with my mental health and was looking for an alternative approach. I was charged a fee before I ever began the process. They do make you aware of this. However, I was struggling to get a hold of customer service. I decided to cancel and try to get a refund. They continued to try to manipulate me into staying in the program and were denying me information about the refund. I was finally able to cancel and after the cancellation they contacted my job which I believe is illegal!? Cause this is suppose to be for my mental health! I have no idea how they did this or why. It is putting my mental health in an even worse situation. and is incredibly dangerous to do such a thing for some of us who are struggling really bad right now. I have found many people found this to be the case on online forums and people use the company just to get drugs via a legal loophole and it is not intended to actually help people.

  Business Response

  Date: 09/18/2024

  Hi *********, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at **********************************.
  
  While we cannot comment on individual cases, we can confirm that we only use information voluntarily provided to us. We understand that a member of our Support team has reached out to you and believe that this has been resolved. Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not yet started their program may be eligible for a full refund, and can contact our support team at ********************************** or chat with us through the Mindbloom app or via the web at **************************.

  If you have any additional questions, please contact us at **********************************

  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the initial consultation only. I did not choose to use their services, yet they billed my card over and over again for $365. When I attempted to cancel and requested a refund they said it went against their policy. They continue to charge me despite the fact my bank had to issue me a whole new debit card with a new number just to avoid this company fraudulently charging unauthorized payments over and over again!

  Business Response

  Date: 09/01/2024

  Hi *******, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************.

  Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not yet started their program may be eligible for a full refund, and can contact our support team at ************************************************************ or chat with us through the Mindbloom app or via the web at **************************.
  
  We understand that a member of our Support team has reached out to you. If you have any additional questions, please contact us at ************************************************************
  
  Wishing you all the best,
  The Mindbloom Team

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22212356
  
  I am rejecting this response because:

   

  I have already contacted Mindbloom customer service and they refuse a refund.  I was never able to start the full program and paid the $100 initial fee and I fully am responsible for that charge.  BUT I never gave my permission to charge any further payments.  I want my refund in full.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 09/18/2024

  Hi *******,
  
  I'm sorry to hear your frustration. Privacy rules generally prevent us from posting personal info in public forums, so we try to resolve any customer service issues directly. We sent you an email today to explain the situation, which we believe fully addresses the concerns you've raised. If you would like to discuss anything further, please feel free to contact our support team at ************************************************************ or chat with us through the Mindbloom app or via the web at ************************** we're ready to help anytime.
  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the $99 fee and was told that if not a candidate I would be issued a refund. When I had the consultation that lasted less than 5 minutes, i was told the real cost was three times higher than what was advertised. I told the person I could not afford that price. I was mislead to believe the cost was much lower. After telling them this i was told no problem and received an email stating I would get a refund. I never got a refund. After contacting them I was told NO REFUND BECAUSE I TALKED TO A HUMAN BEING. What a scam!! Straight up theft by deception. These people need to be locked up.

  Business Response

  Date: 09/02/2024

  Hi ****, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************.
  
  Mindbloom's refund policy is explained at ***************************************************************************************************************, including information about the circumstances under which Mindbloom provides a full refund, $99 charge, 50% program charge, and no refund.  
  
  We understand that you have been in touch with our Support team. If you have any additional questions, please contact us at ************************************************************
  
  Wishing you all the best,
  The Mindbloom Team

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22196555
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 09/04/2024

  I am rejecting the notion that they are willing to work with people they steal from. I contacted them and was told no refund was possible. They then said they would refund $50 of the $99 they stole. Unacceptable. I had a phone call, talked to someone for about 2 minutes. Was told the real price that isnt clear on their website. I said no thank you, the person said ok we will refund your money since you didnt proceed. Then their customer service tries to say something different, then they say they are contacting their upper management. What a crock. Refund my money due to no services rendered. 

  Business Response

  Date: 09/18/2024

  Hi ****,
  
  We understand your frustration, and apologize for the inconvenience. Due to privacy regulations, were limited in how much we can share in public spaces. However, we have sent you another email today explaining our policy. Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************. People who have not moved forward after the first consultation may be eligible for a partial refund. Should you need further assistance, our support team is available at ************************************************************, or you can chat with us through your Mindbloom app or on our website at **************************. Were always here to help.
  
  Wishing you the best,
  The Mindbloom Team