Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past three months, I have been charged $2,750+ in Base Rent fees for a unit that has an executed lease agreement for $2,500 monthly (Literally stealing). Additionally, the property management team was made aware of serious / life threatening Mold, HVAC, Termite, and Roof Leak issues related to the property and has remedied none of them. As a landlord and property owner, I have never seen a management company take such a laid-back / non-responsive approach to active water loss mitigation and the damages that it creates to a property (especially in Florida!). The house I have leased from this management company turned out to be a pig with a ton of lipstick, and now that I have lived here for three months, that lipstick has really worn off and shown what a nasty place this is. There is obvious signs of illegal / non-permitted "improvements" to the property. It's very problematic that I have been charged above market rate for a rental property with this many known issues. Further, the non-responsive / "ghosting" staff only escalate the issues through mismanagement and lack of maintenance. Again, I am paying over $2,500 a month, to live in a house where the ceiling rains every time there is a storm, where flying termites fly onto my bed and curtains because they infest the walls, and where I wake up in a sweat every morning because the "master bedroom" is a converted garage with no insulation and stays 20-degrees hotter then the rest of the home.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/06/22) */ The repairs are dispatched to independent contractors. They contact the tenant to schedule. The vendors don't always go go the same day and especially if it is raining. We try to accommodate everyone timely. However we don't tolerate abusive, aggressive and threatening language. When that happens all communications will be in writing. We have sent a quote to the owner for roofing repairs.

• Initial Complaint

  Date:06/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th, I submitted an urgent maintenence request explaining how my kitchen sink's pipes were coming apart, causing a constant leak underneath my sink. A plumber was assigned, however, I was advised that it would be several weeks before they could come. This is unacceptable, as I am now having to catch water in a bucket and dispose of the water at least every 5- 10 minutes while cooking and cleaning. No one ever called me back. I took it upon myself to pay a plumber $150 to have them fix it a few days later. No one from my leasing office ever called. On May 31st, I spoke with my landlord,******* to see if I could be reimbursed my money for fixing what they are obligated to fix. I was told that she would try to see what she could do, otherwise, I have paid for their work with my own money and they aren't willing to reimburse me. My lease states that the property manager will have maintenence fix issues with the house.

  Business Response

  Date: 07/06/2022

  Business Response /* (1000, 5, 2022/06/07) */ Hello: I am checking into this for you. I will also reach out to the applicant.