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Business Profile

Resort

Lake Buena Vista Resort Village and Spa

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lake Buena Vista Resort Village and Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lake Buena Vista Resort Village and Spa has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a condo at this resort with the sole purpose of self-managing it and was sold on the fact that i could do this and have been doing it since august of 2023 with no issues other than the horrible key system they use that keeps deprograming the keys. I have followed all their rules and until a couple of weeks ago they were very helpful with my guests coming to the front desk to get them re-programmed which happens a lot! to the point that now it seems they are doing this on purpose. I was just told by the ***** Services Manager ******************************* that they will no longer help with the keys unless i pay them some ridiculous fees even though they do not step foot in my unit to do anything. I had a guest with children come to stay at my place last night and of course the keys again did not work like they are supposed to, if they did we would not have any issues but because they didn't work, the guest went to the front desk for help reprogramming these horrible keys and he was told no by the person behind the counter (*******) I live in ******** and obviously im not around the corner so i called the front desk and after the guest begged ******* to get on the phone he reluctantly did, I explained the situation that the guest were having issues entering my unit because the keys were not working and to please help them. The answer was "unless we get the ok from ********, we are instructed not to help you!!" (mind you this is now 10:20pm on a Friday night) so now i had the guests with a child turned away and with nowhere to go. I paid $778 out of my own pocket to get them into another resort and did not have to go down like this. This was absolutely done on purpose! Ms ******** has done everything possible to make it hard for me to do what i was doing before she started playing these horrible games to push me to join their program that she knew from day one i was not going to. I was also told by a young man at the front desk that the keys are deprograming on purpose!!!

      Business Response

      Date: 06/06/2024

      ******************** who is an owner on this condo hotel, needs to follow condo rules and regulations when booking his guests' reservations and he is not. This is a matter needs to be resolved between the condo owner, ********************, and the condominium.  No additional information will be provided.

      *****************************

      General Manager

    • Initial Complaint

      Date:06/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The hotel has not refunded me my money after calling multiple times. Today i was told they dont have time for stupid people and werent paid for that.

      Business Response

      Date: 07/19/2023

      Good afternoon,

      I am sorry Ms. **********- felt the need to reach out to the BBB; the Visa credit card on file ending in **** was refunded the amount of $150 on 6/28/23.  We ask Ms. *****- ***** to please verify her account and/or with her bank. Ms. *****-***** can call the hotel directly to 407-597-0214, folio number ****** should she has any additional questions.

       

       

       

    Lake Buena Vista Resort Village and Spa is NOT a BBB Accredited Business.

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