Customer ReviewsforDarden Restaurants, Inc.

I was treat** like a 5 yr old. ****** & another manager treat** me with such disrespect even going as far as trashing me for my voice snd communication disorder!I am a 70 yr old college grad with a bs in ** perfectly capable of having an adult conversation! They didnt ask me about my disabilities refusing to have a respectful dialogue!I will not return

I wanted to bring to your attention an unfortunate experience I had with a recent To-Go order from your establishment.I placed an order for two steaks and salmon, intending to enjoy them for a celebration. Upon arrival to pick up my order, I discovered that one of the steaks was cooked to medium-well instead of the requested doneness. When I raised this concern, I was informed that it would take an additional 20 minutes to correct the error. Regrettably, due to time constraints, I couldn't afford to wait.After expressing my dilemma, the situation was escalated to the manager, who assured me that the steak would only take 10 minutes. However, there was no acknowledgment or solution offered for the delay in receiving the other items of my order.To exacerbate matters, when I inquired about the remaining food, I was met with a dismissive response suggesting that reheating was an option, accompanied by a smirk. This response was not only unprofessional but also deeply disappointing.Furthermore, the manager's attempt at intimidation by questioning my name, both first and last, was unnecessary and only added to the discomfort of the situation.As a loyal patron of Capital Grille, I have never encountered such poor treatment. I believe in giving feedback constructively, and I hope this incident can be addressed to prevent similar occurrences in the future.Thank you for your attention to this matter, and I look forward to your response.Sincerely,

My Fiance and I ordered food from this business and we roughly spent $70. We specifically ordered over the phone and I expressed to the order taker that I specifically wanted a promotional item that I had purchased previously. My fiance and I drove from ******, ******** just to eat at Longhorn. We missing food items out of our order and couldnt go right back to the store bcs they had locked the doors bcs of closing at 10:00 but it was 9:55 when we tried to reenter the business. This was 3/06/2024 it has been 3 days and they have not tried to correct the situation at all! I spoke with management and she proceeded to over talk me, wouldnt listen to the point I wanted to speak with her boss. I kept the 3 receipts that they gave me and provided the receipt number over the phone and I still have not been recompensated as of 3/9/2024! Management was rude and argumentative. They are very unprofessional and should have made sure that everything was included in the order and they did not. I feel like my services were not complete and they didnt care about our business at all. I will think twice before I drive 30 miles to eat at a place that displayed very poor customer service! I am very disappointed!!!!! And probably will never eat there again or celebrate any more birthday parties. My first visit was indeed to celebrate a family members birthday but never again!!!!!!

After church dinner, Olive garden there were some mistakes in our order it happens manager, ******* told me it is not their fault that us kind of people dont speak clear English. She told me not to come back. Dont want my business and us kind of people dont need to come back dont want our business. She is prejudice *******, Ive been going to that location for 20 years and now I will be going to another because of this ******* the manager prejudiced and rude