ComplaintsforRed Lobster Hospitality, LLC
Restaurants
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to place an order like 15 times and it keep rejecting it because you don't want to take my valid gift cards. I called the gift card phone number and confirmed they are good. The website shows they are good and applies the blance to cover the full order. However when I try to place the order, its error message after error message. I never had this problem placing an order with gift card before the bankruptcy announcement. Now I have lost my order on the daily special and hundreds of dollars of gift card because it appears that the website has been altered to not accept gift cards. I called guest relations but it was just a voice mail and as the time of writting this complanit, no one has contacted me about about this issue. If you website is refusing to accept the gift card, then I think, you should allow me to cash out of the gift card. I would rather just place the order online using the gift cards as I have always done in the past but it seems that no longer works. Thanks.Business response
05/29/2024
We have reached out to our guest about the issues with our online ordering. We have offered some troubleshooting steps. Should our guest have further issues he can contact us to assist further.Customer response
06/06/2024
Complaint: 21753817
I am rejecting this response because: I have tried the troubleshooting methods and still receive error messages when trying to place the order on my account.It was suggested I call the restaurant directly and place the order, but the restaurant said they do not do that kind of thing when It's for delivery, and you are paying with red lobster gift cards.
I received error messages about being unable to communicate with the restaurant from the red lobster website (see attached). This appears to be an ongoing problem with no solution. What is going on with the website? Why can't it communicate with the restaurant? Why is there no help option for someone experience this problem with tech support?
Sincerely,
*************************Business response
06/18/2024
Upon further investigation, we found the account was blocked from ordering. We have corrected the issue and follow up with our guest.Initial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Went to lunch with my family paid with my credit card left a CASH TIP ON THE ***** FOR THE WAITRESS. Later that day my bank notified me of a different charge then I signed off on..Come to find out the waiter frauded my card taking and proceeding her own tips off my bank card despite me leaving her a cash tipI called to bring it to the attn of the managers to no avail. They wanted me to come in which I did.. instantly the waitress runs up to me asking me what was taken she will pay me back I told her I dont want to speak to her I only would like to talk to a manager. The manager appeared and told the waitress shell take care of it and me and her engaged in a convo I explained the situation showed her the proof she even pulled up the transaction notice the discrepancy to which she stated she couldnt refund me the tips.. I stated I wasnt leaving until the situation is handled They threaten me to leave or theyll call the cops which I responded I havent committed ba crime your waitress did so call them.They called the cops as if I was there causing a ruckus or I was out of control when the cops came they wanted me trespassed they didnt want to talk they didnt want. To refund my tips or displine theyre employee so now were at the point of filing a outside police report followed by a lawsuit Its no way the waitress should be able to steal tips from my card and its no telling how many other families have been ripped off by this same waitress and manager overseeing herBusiness response
05/28/2024
A refund for the gratuity has been submitted. ************** can expect to receive the funds withing 7-10 business days. An internal investigation will be conducted surrounding the charges to ****************** card. Thank you.Customer response
05/30/2024
Complaint: 21752346
I am rejecting this response because: my daughter in i had the cops called on us simply embarrassed in your establishment because your employee frauded my card.. you need to be worried about way more then gratuity..My rights were violated.. what about my 4yold daughter crying scared because of the interactions with the cops and you employees who wanted to fight when I called them out on there BS
lol gratuity is the least of your worries thank you
Sincerely,
*********************Business response
05/31/2024
We are very sorry about the situation ************** encountered. We have taken appropriate disciplinary action with the staff member involved. We hope ************** will dine with us in the near future and give us another opportunity to serve her and her family.Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Just wondering now that Red Lobster is filing for bankruptcy, what becomes of the gift cards? I just got a $50.00 gift card to the restaurant at the end of February 2024. I havent used it yet. Is this card now worthless?Business response
05/23/2024
Red Lobster Gift Cards are still valid and redeemable at all open Red Lobster locations or when placing To Go and delivery orders at www.redbobster.com. Red Lobster gift cards are not redeemable for cash, as indicated on the back of the card.Customer response
05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a $40 gift from red lobster and I am in *******, ** and I cant cash it in because they closed without warning, please help meBusiness response
05/21/2024
Red Lobster Gift Cards are still valid and redeemable at all open Red Lobster locations or when placing To Go and delivery orders at www.redbobster.com. Red Lobster gift cards are not redeemable for cash, as indicated on the back of the card. We have followed up with our guest regarding this concern.Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Mother's Day, I received a gift card from my son for Red Lobster. The next day all the Red Lobster restaurants within 50 miles of me closed. The nearest Red Lobster is in ****** and they won't accept the gift cards because it's US dollars not Canadian dollars. I called and this was the answer I received. I requested a refund from Red Lobster and received a response that I could use it at another one of their locations. There are a lot of other locations to choose from. I'd have to travel over 100 miles just to use the gift card. The response was also rude as it stated they only kept locations open where people ate seafood. I don't know where they got this idea because the Red Lobster restaurants around me were always packed. I'd just like the $50 since they knew they were closing those locations near me and they had the gall to actually sell gift cards knowing that they were closing.Business response
05/20/2024
Regrettably, we're unable to process a refund for the value of the gift card, as stated on the back of the card. Our gift cards do not expire and our guests can redeem the gift card at any Red Lobster location.
Customer response
05/30/2024
The response from Red Lobster was ridiculous. They advised me to use the gift card at another location. The nearest Red Lobster location in the ** is hours away from me. It's almost 200 miles away. I was offered to exchange my card for a Canadian gift card so I can use it in ******* $50 Canadian dollars is less than $50 US funds. From what I've learned online Red Lobster refuses to give refunds to anyone even though they knew they were closing and sold the gift cards to unsuspecting customers with no concern at all. I'm definitely unhappy with this matter. In my eyes the situation is NOT resolved.Customer response
06/13/2024
The response from Red Lobster was ridiculous. They advised me to use the gift card at another location. The nearest Red Lobster location in the ** is hours away from me. It's almost 200 miles away. I was offered to exchange my card for a Canadian gift card so I can use it in ******* $50 Canadian dollars is less than $50 US funds. From what I've learned online Red Lobster refuses to give refunds to anyone even though they knew they were closing and sold the gift cards to unsuspecting customers with no concern at all. I'm definitely unhappy with this matter. In my eyes the situation is NOT resolved.Business response
06/14/2024
Regrettably, we're unable to process a refund for the value of the gift card, as stated on the back of the card. If ************** would like to use the gift card at our ************* location, we will be happy to exchange the gift card to Canadian funds. ************** is welcome to re-gifting the card to someone who can enjoy it.Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Very dissatisfied with red lobster food, the biscuits were the best food their, I initially ordered 3 of the shrimp, we were expecting a bigger portion shrimp, but ending up getting small shrimp, fries were cold, rice tasted to plain, hair in the food. the waitress was nice, and freindly, and havent receive the response from the support team, I would like to receive compensation for this order. The store was *********************************************************************************************************************Business response
05/21/2024
We are sorry to hear of our guests' experience. Our General Manager will follow up with our team to ensure this situation is corrected. We have reached out to out guest about this visit. We will be sending a gift card for our guest to use towards a future visit. We look forward to serving ***** in the near future.Customer response
05/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Business 03Initial Complaint
05/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a gift card for my mother in law for mothers day for 100$ at our local ******** Only after did I find out ALL local locations have shut down our area. ******* refused to let me exchange and told me I need to contact customer service with **********************. I sent a message on their website and every time I hit "send" it would tell me the site is down. Please help refund my money as this giftcard is not able to be utilized.Business response
05/20/2024
Regrettably, we're unable to process a refund for the value of the gift card, as stated on the back of the card.- Our gift cards do not expire and can be redeemed at any Red Lobster location.Customer response
05/20/2024
Complaint: 21733386
I am rejecting this response because:
This is a terrible way to run business. I have no options of being able to use this gift card and therefore I should be allowed a refund. This is unacceptable
Sincerely,
*********************Business response
05/29/2024
Red Lobster Gift Cards are still valid and redeemable at all open Red Lobster locations or when placing To Go and delivery orders at www.redbobster.com. Red Lobster gift cards are not redeemable for cash, as indicated on the back of the card.Customer response
05/29/2024
Complaint: 21733386
I am rejecting this response because:
Gift cards that can not be redeemed locally should not be sold in our local ******** In these circumstances a refund should be allowed. Its not like I can go on a website and redeem it. I have NO options to use it.
Sincerely,
*********************Business response
06/10/2024
Regrettably, we're unable to process a refund for the value of the gift card, as stated on the back of the card. We understand this may be disappointing, but we hope our guest will consider visiting another Red Lobster location during their travels, or perhaps re-gifting the card to someone who can enjoy it.Customer response
06/20/2024
Its terrible that a refund isnt allowed when they closed our local location. The closest option is over an hour away. Terrible business and will never return at all.Initial Complaint
05/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order #*********** May 15, 2024 at 7:26 PM First of all either we received someone else's order or someone royally screwed up. Out of the entire order, only 2 meals were delivered both of which were made incorrectly and not cooked well which would resulted in getting food poisoning. Never have literally had this bad of experience at Red Lobster although dine in lately has also gone way downhill. I am requesting a full refund for ******Business response
05/20/2024
A refund request has been submitted for our guest. The funds are expected to reflect in their account within 7-10 business days. Thank you.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have tried to call corporate guest relations and customer service. No one picks up. Its a pre-recording machine. You leave a voicemail and no one returns your call. I placed the delivery order on the Red Lobster website. The order went through probably through system glitch as a curbside walk-in order. The manager name was **** at the location. He said nothing he can do. It has to go to corporate. I still have yet to receive a refund for food that I never received from the location on top of it I spent another hundred and some dollars going DoorDash I am out of a lot of money as we opposed to weekend and nobody at Red Lobster has respect for customers, Most retail ********************** a manager can reverse the transaction so theres no issues with the money coming out of your account this manager and questions that corporate does everything but corporate does not pick up the phone and do not have a reliable guest relation department nor do they answer the emails you sent them regarding disputes. Very disappointed in the company and I want a full refund back to my credit card. It is Friday since I never received a product. My money shouldve been reversed right away instead Im playing if Im going to get my money or or the company distance going to shut down and ****** money from customers.Business response
05/20/2024
A refund has been processed for the order. Our guest can expect to receive the funds in 3 to 5 business days. Thank you.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Red Lobster **********************, ***04/21/2024 17:53 Check#***** We ordered 2 Ultimate Feasts, but for some reason the server thought that my husband and I only ordered 1. When his meal came, all I got was the 2 sides that were supposed to come with my Ultimate Feast. The server apologized and ordered my meal. My husband finished his meal before my meal came out so I asked the server to make my meal carryout since it wasn't ready yet. When I received the carryout, it did not include any sides, because I received my baked potato and salad already. The bill included 2 Ultimate Feasts, plus an extra charge for the baked potato and salad. This should have been included in my meal. When I presented the problem with the manager, she explained that there was nothing she could do except to put in for my refund of the baked potato and salad and that I would receive it in 7-10 days. I have called Red Lobster headquarters several times for our refund, left all the information and our phone number and have never gotten a return call. I have left many messages the General Manager, ************************* and she has never called me back and in 2 days, it will be a month since our visit to Red Lobster. This has been extremely stressful. I feel that they could care less that our visit was ruined and I should not have to go through so much trouble to get my refund.Business response
05/20/2024
We are sorry to hear of our guests experience. A refund for $15.00 has been submitted for her missing menu items. She can expect the funds in 7 to 10 business days. Additionally, we are sending a gift card for her to use towards a future visit. We look forward to serving ******************** in the near future.
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Contact Information
Customer Complaints Summary
158 total complaints in the last 3 years.
83 complaints closed in the last 12 months.