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Business Profile

Solar Energy Contractors

Vale Sollar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the vale solar system, received that amount of money , from a home improvement bank, to do a brand new roof on my house, with the reason of removing the solar system, replace the hole roof, and reinstall the solar system back., After I signed the contract and be charge by the *********************, they have 5 months almost saying that they try to get a permit from the city of ******** and not able to. I keep asking for my money back to do the roof with a professional com, and their manager, nilk name ***, keep playing me off, and never returning the money. I try for 4 months get this resolve, but he is so desonest that he ignore me, refuse to answer my calls and refuse to return all me 15 text messages, from wattzapp,

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 6/2022 For solar system with battery pack.25 year warranty.System is currently not working and has not been working for over 3 months. Business is unresponsive to calls emails or text. I am now paying for a solar system that is not working and paying an electrical bill. costing me 2x as much as it did before getting solar.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with ***** of Vale Sollar in November of 2023 for solar panels for my home in ************, **. I was given a specific price of about $47,000 with and additional cash amount of $10,000 for a personal cash loan for myself. I agreed to this and applied for the loan and was approved. My contract was accepted and the panels were installed on my home in December of 2023. Now in January, just a few days ago, I called ***** to ask when my panels would be installed and she has informed me that due to her own mistake of not adding in fees she was supposed to put in, the company has refused to pay her commission and is hold her pay for this contract and that she has to come to my home again to have us increase our loan to right HER mistake. This all feels like a scam. She was to increase my loan amount to over $76,000 and I just don't understand how a company can give you a price, write up a contact, do half the work and then decide they changed their minds and give you a new price or we cannot proceed. I am extremely stressed out about this situation and might seek legal advice as well, but I wanted to file this complaint so they can be investigated.

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They gave me a proposal of 21 panels they installed 19 panels, they never gave me the engineer plan and never asked my HOA for approval now I have a problem with my HOA that I can have fines after fines and worst may even loose my house if not resolved The proposal they sent me is online which purposely it expires and you can see anymore, I was never provided a copy with financing of the panels Panels are uneven and HOA complaint

    Business Response

    Date: 04/17/2024

    Business
    Most Recent Message
    Date Sent: 4/17/2024 3:22:44 PM
    As can be seen in the agreement attached, Vale Sollar was obligated to provide the customer with an **************************** system. In the plans, also attached, you can see that a system with 20x 400w panels was created, which is also what was delivered to the customer. You can see on the screenshot attached that the customer has 20 active panels on his system. 

    About the *** application, the application was made, and I already requested an update to see if it was approved. Regardless of it, the Florida Solar Act guarantees that ***'s can't prevent someone to install a solar system in their home.  

This business is not BBB accredited.

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