We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Testing Center

          The Institute of Financial Operations

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Testing Center.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/17/2025

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I renewed my certification in June 2023, I paid the fee of $175 and I have not received my renewed certification. The business is non-responsive via email, the site has not been updated since 2023 and the phones does not ring its a busy signal.I am suppose to have a professional certification that is on my resume but I do not know if this business is still open and I have not received my certification.

          • Initial Complaint

            06/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            ******************************* was invoiced $3,275.00 for a 1 year membership at IFO (Institute of Financial Operations) on 11.5.2023. Since this invoice was paid, IFO has been unresponsive to any calls and inquiries. Their website has not been updated since ******* which demonstrates this company was not functioning when we were invoiced for our 1 year membership. I am requesting a full refund.

          • Initial Complaint

            05/29/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            The company I work for paid for a study manual (around $200) and then paid for an exam ($395) so I could receive my certification for the Accounts Payable Professional certificate. It took over a month of constant calling and emailing in order for me to receive a date for my exam (December 2023). Once the exam was taken I was supposed to received my certificate within a month (end of January) and we are now going into June ******************************************************************* what my next step needs to be to receive it. The activity of the Institute of Financial Operations is appalling and fraudulent, they are more than happy to accept payments but refuse to provide any of kind of service or response.

            Customer response

            05/30/2024

            Attached is the receipt showing how much was paid for the test, certification, and the certificate itself.

             

          • Initial Complaint

            05/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Payment in the amount of $300.00, check #****, dated 12/20/2022 was issued to The Institute of Financial Operations. Payment was issued at the member pricing for the application fee of $25.00 and $275.00 **** exam fee. The exam was scheduled to be taken in Fall 2023. The company allows a one time exam date date change. Calls and e-mails were sent to change the exam date to Spring 2024. Prior to taking the exam, approximately one month prior to the test dates I should have received an e-mail to schedule a date and time to take the exam. I did not receive communication from the company to schedule a date and time to take the exam in Fall 2023 or Spring 2024. I've made several attempts to contact The Institute of Financial Operations. The most recent e-mail that was sent on April 9, 2024 returned undeliverable. I also left a voice message with no return call or correspondence. I've even checked my spam e-mails just in case it was missed but nothing received.

          • Initial Complaint

            06/28/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            It is time for me to renew my professional certification by 6/30/2023 and I have sent the vendor an email on 6/6/2023 and on 6/12/2023 no one has responded. I have called the merchant 9 times and left two voicemails but no one is responding. I need to get in touch with someone in order to renew my certification.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 31

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Orlando, FL 32854-0323

          Visit Website

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.