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Business Profile

Timeshare Cancellation

Sapphire Consulting Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/01/2020, My wife ****** and I ****** ******* entered into an agreement with Sapphire Timeshare Cancellation now known as SAPPHIRE CONSULTING SERVICES LLC. Our contact was with ******* {*****) *****. This agreement was to assist in ********** our Time share Wyndham Vacation. We paid $4500.00 on our Discovery card ending in#****. This agreement came with a 100% Money back Guarantee. The last correspondence we had from Sapphire Cancellation was on February 9th, 2022. I had made multiple attempts to contact ******* ***** Owner by phone and Email and received no response. I recently was notified that ******* ***** had closed Sapphire Timeshare Cancellation and reopened a *********** Sapphire Consulting Services LLC. I request assistance in recovering paid funds for a ****************** that has hurt so many people. I would like the BBB to stop them from hurting anymore. They Prey on the needy and Vulnerable. I am a 100% Disabled Vet, and this company is a serious SCAM and needs to be STOPPED. With the number of complaints filed against them I would hope the BBB could forward them to the **'s office in ******* for further Investigation. This Company makes ****** services look bad as well. This Company gives you a 100% Money Back Guarantee then walks away with your money and just changes the name of the business, Florida should not allow them to Operate in that state ever again. I request refund all those who have been unjustly hurt by them.

  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not responsible for the debt with SAPPHIRE. I have no agreement with SAPPHIRE, and they have not supplied the original contract I requested.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sapphire Timeshare Cancellation has disappeared talking my money and I am still stuck with my timeshare. Phone number and email has been disconnected.

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sapphire Timeshare Cancellation has disappeared talking my money and I am still stuck with my timeshare. Phone number and email has been disconnected.

  • Initial Complaint

    Date:02/26/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company promised to help with timeshare cancellation and promise to returned 100% payments if issue was not resolved. Company ended up closing and stealing $3,000

  • Initial Complaint

    Date:02/16/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $2,600 on our credit card and signed a contract with Sapphire Timeshare Cancellation in 2021. Sapphire Timeshare stated that they pride themselves on transparency and certify a 100% money back guarantee. The company told us to stop paying yearly maintenance fees on the unit and to submit to them any correspondences we received from Harborside. We did this for the past 3 years. Decided to reach out to the company via paper mail, email and by phone with no success - the company had completely vanished. We are still in contract with our timeshare resort and owe $8,000 (as we were charged not only the annual maintenance fee but also late fees and interest due to advised no payment). We are not only out Sapphire's fees but also thousands of dollars in fee, on top of our credit plummeting.

  • Initial Complaint

    Date:02/14/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sapphire Time Shared has signed the contract with me to provide the service and charged $5,500 and they have completely disappeared and closed without any information. ********************** giving me hard time because of them. Please can I get some help to get my money back

    Customer Answer

    Date: 02/14/2024

    I am sorry I am putting the company information as below 

    Sapphire Timeshare Cancellation

    Timeshare agency in *******, *******

    1516 ************* 

    Suite 203 ******* ** 32803

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Sapphire Timeshare cancellation in 2020 to get out of my contract with a major timeshare company. Sapphire guaranteed me that my contract would be cancelled within 18 would months and they would stop harassing calls from the company. I agreed to the conditions and paid $4500 to them. I would notify them if the timeshare company attempted to call me or my spouse and they would email me and say that they had refiled a stop order to them. I began getting email updates monthly stating that they were working on the case. That latest for approximately 9 months. Then I would alls email them asking for updates. Then 3 or 4 months later I would get no reply. Phone calls were never returned. I’m wondering what legal recourse we all have to get our money back if any. During this time my timeshare company continues to charge me yearly fees. The amount right now is huge.

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract to secure guaranteed or money back cancellation of timeshare within a 3 year window. Was providing monthly statements and getting notice of receipt, though not much information about what was going on with process beyond guarantee that it was moving, up until April of 2023. Started getting returned email and website vanished in May. Have tried paper mail contact and phone with no result. Company seems to have vanished

  • Initial Complaint

    Date:10/04/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Sapphire Timeshare cancellation in January 2020. The last contact with this company was March. The 24th 2023 case number ***** I tried reaching out to them today, October 23, 2023 in regards to a letter that I received from Wyndham timeshare attorneys office. I was providing Sapphire a copy of the documentation is received my a message back, indicating that the email address was no longer in use. I also tried calling them and received a message that the numbers with the longer in service is there anything at this point that can be done in regards to either contacting this company, or finding out how I can retrieve the funds that were already paid to them in January 2022 to a Breach of the 100% money back guaranteed contract. Sapphire gave no notification of closing or going out of business. I still have the contact signed. If you can please provide guidance on which to avenue to take in order to get all of our moneys returned.

Sapphire Consulting Services LLC is NOT a BBB Accredited Business.

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