Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 25 locations, listed below.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

• 

  New York Safety Council

  218 W Main St Malone, NY 12953-9500

• 

  TrafficSchoolToGo.com

  16133 Ventura Blvd Ph a Encino, CA 91436-2447

• 

  New York Safety Council

  218 W Main St Malone, NY 12953-9500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to resolve a problem that I have with *********************** I purchased 159 dollars for a training online on February 18 2025 . I started the course and after I have completed 3 models the fourth I failed. My account was blocked at my second attempt even if per contract I had 3 attempts. My request is to either they unblock my account so I can finish my training or give me the refund.

  

  Business Response

  Date: 04/01/2025

  Good morning, ********* *********!
  

  Thank you for reaching out to us. I understand your concern regarding your access to the course, and I sincerely apologize for any frustration this has caused.
  After reviewing your account and verifying the quiz submissions, I can confirm that all three attempts for the exam have been used. Here's a summary of your attempts:

  First attempt: 50% (all questions answered)
  Second attempt: 40% (all questions answered)
  Third and final attempt: 60% (all questions answered)

  Since all three attempts were made and completed, the course was automatically locked as per the policy. We have thoroughly checked for any errors or duplicate submissions, and everything appears to be in order, so this exam failure has been validated.

  At this point, the course can no longer be accessed with the previous registration. However, to assist you, I can offer to re-issue the course to you as a courtesy, so you do not need to repurchase it. Please note that, as per our policy, you will need to start the course from the beginning.

  If you'd like to proceed with the re-issue, please let us know, and we will be happy to assist you further.

  We appreciate your understanding and cooperation in this matter!

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please let me know how I can access the training again. 
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid $29 on 2 different occasions to the American Safety Council for the Joshuas law 30 hour requirement (state of **) online. Both times she is unable to access or login to the course after its already been paid for. She needs to complete this to get her drivers license. I want my money back. ***************** said the American Safety Council is having issues with their on-line platform. They need to start refunding peoples money!

  

  Business Response

  Date: 03/31/2025

  Dear ********* *******,

  
  Thank you for reaching out. We understand your frustration and are happy to assist in resolving this issue.
  After reviewing our records, we found one account under your daughters name in our new platform. Additionally, we located a second account in our old platform, which does not show as completed. Please note that logging into the older account will deny access since that platform has been shut down. However, logging into the new account using the registered email address, [email], will allow access to the current platform.

  It appears that a voucher for a free course should have been issued due to our platform migration. To resolve this, we can issue a refund for the amount charged through the new account and, as a courtesy, still provide access to the original account so your daughter can complete the course.

  Please confirm the best email address to use for access, and we will ensure this is taken care of promptly.

  We appreciate your patience and look forward to assisting you further.

  Thanks! 

   

  Customer Answer

  Date: 04/06/2025

   
  Complaint: 23134277
  
  I am rejecting this response because:

  Despite numerous attempts my daughter is not able to access the course. I paid twice.

  The FUSION portal will not allow her to proceed it says "Contact Administrator for Access."

  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 04/08/2025

  Good morning, ********* *******!

  While we understand your frustration, it seems that you are trying to log into your old account, which is no longer active. The new log in would be under the email address **************************. In addition, in my previous response, I did offer a refund for this account, since you should have been vouchered a new course, since the old course was not yet finished. I was awaiting your response to confirm if you wanted to continue the course or would have just liked the refund. 

  The new website to log in would be ************************************* and you would use the registered email address provided above and the password you chose when you purchased the course. 

  If you are still having trouble, you can reach us at ************************** for further assistance! 

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken with Jeffty Oca today (March 21st, 2025) @ Certus/Fusion in regards to my son ***** ******** who has as of March 15th, completed the online driver's education course. I received email from Fusion on March 15th @ 920p stating that ***** had completed the course and the certificate would be emailed within 1 to 2 day. I waited until Wednesday to start addressing the situation.I used the chat feature on the website on Wednesday, March 19th to inquire about the delay and was given no real help other that to contact ************************************************************* which I did on March 19th.I was contacted by Mr. ****** on March 20th via email with AAA who has zero records on my son, the driving course or a certificate of completion.He was kind enough to look into what has transpired and offered his assistance as best he could. Since I did not enroll ***** thru AAA there was nothing much Mr. ****** could do since I purchased the course, via ******************* that would be the provider of the certificate of ************* seems that no one at this point, is able to rectify this situation and the one phone call that I have made has provided me no actual assistance as well.Upon trying to download the certificate that I was told by Jeffty that was available, all that was downloaded was the course agreement information which come to find out is actually a form that is used by *** as confirmed by Mr. ******* So, I'm a bit frustrated at this point trying to get some sort of answer along with the certification of completion. This is absolutely unacceptable.

  

  Business Response

  Date: 03/24/2025

  Good morning, 

  Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We want to assure you that we have been in contact with you regarding this matter and are actively working to resolve the issue.

  To ensure ***** can move forward without unnecessary delays, we are issuing a transfer certificate to a physical behind-the-wheel school. This should eliminate the need for him to retake the 32-hour course and allow him to begin the behind-the-wheel driving portion immediately.

  We appreciate your patience, and we will provide any necessary updates as we finalize this process. Please let us know if you have any further questions or concerns.

  Thanks so much!

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a parent taught driving course through American Safety Coucil. My daughter completed the 32 hrs of online courses, we received a certificate of the completion from company to get her learners permit. The only thing she had left to do was complete behind the wheel driving. When we tried to login to complete the driving log, it was expired. I called customer ********************** and was told they migrated the system and therefore all progress was lost and we needed to start all over. I received no notification this was happening and I was refused a refund.

  

  Business Response

  Date: 03/18/2025

  Good morning, **** ****, 

  We understand your frustration and apologize for any inconvenience caused by the system migration. While prior notifications were sent regarding the transition and the need to complete the course before the deadline, we understand this situation has been frustrating.
  
  To assist you, we can offer a shortened version of the Parent-Taught Course that includes only the behind-the-wheel portion, skipping the first 6 hours of coursework since your daughter already has her learners permit. This will allow you to complete the required driving instruction with the registered parent instructor without restarting the entire course.
  
  Please let us know if youd like to proceed with this option, and wed be happy to assist you further.

  Thanks!

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was signed up for the drivers education course November 2024. She recieved an email stating the company was changing platforms so she needed to complete to recieve her certificate. Platforms were changed and she was completely logged out, so basically I paid for three months of something that was supposed to last a year and Im out the money.

  

  Business Response

  Date: 03/14/2025

  Hello ********, 

  Im so sorry to hear about the issues your daughter has faced with the drivers education course.
  
  While we did make every effort to communicate this migration directly through the course dashboard as well as via email, I can understand how frustrating this must be, especially since you expected the course to last a full year and were left with only three months of access.
  
  Id like to ensure this gets resolved as quickly as possible. I have sent you a separate email requesting your daughters account details so we may further assist. 
  
  Again, Im really sorry for the inconvenience this has caused, and I appreciate your patience while we work to make this right.

   

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a fee of $34 plus a premier pass of $2.90 to ******** Safety Council to take their online safe driving course. Something very strange occurred about one hour into the course when the quizzes became impossible to pass. They then locked me out of the course and said I must to pay the fee again to re-register. Since the instruction says that those who purchased a premier pass should contact them. I emailed them several times to get help. No answer. So I tried calling them at the phone number they provide on the website: ************. After waiting a long time, I began to realize that there was no customer ********************** either. This company looks like an online scam and should not be allowed to ******* customers this way. I have since researched other people's experience and wish I had checked their reviews before purchasing their course. I hope you will help address this issue. I want my money back but it's more important for BBB to address widespread complaints about ******************************* Council to protect innocent customers.

  

  Business Response

  Date: 03/14/2025

  *****,

  Im truly sorry to hear about your experience, and I completely understand how frustrating this situation must be for you. We apologize for the lack of response. No customer should ever feel like theyve been scammed or left without support.
  
  We have since refunded your total course purchase of $36.90. Please expect these funds to return back to your original form of payment within 5 business days. 

  
  
  Once again, I sincerely apologize for the inconvenience and frustration you've experienced. Thank you for bringing this to our attention.

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid around *************************************** order to get my defensive driving certificate. They said I would receive the certificate for my insurance in fourteen days. Its been over 20. I am beyond upset because it wasnt cheap and I completed all of my work and I keep getting told that theyre too busy to respond to my help via chat or email. Im requesting that either I get my certificate or a refund as this is unacceptable behavior.

  

  Business Response

  Date: 03/14/2025

  Thank you for reaching out and sharing your concerns. I truly apologize for the frustration youve experienced, and I understand your disappointment.
  
  We take this matter seriously, and Im sorry for the inconvenience caused by our lack of timely communication. I have added your certificate to be resent out to you to the mailing address you provided to us when you registered. Please allow 7-10 business days for this to arrive. Additionally, please do not mistake it for junk mail as it does arrive in a standard envelope. 

   

  Please feel free to reach back out to us should you have any further concerns. 

• Initial Complaint

  Date:03/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Certus Fusion regarding a recent experience I had with their 12-hour Advanced Driver Improvement ***** course.On January 27, 2025, I paid $63 to take the class online and completed the entire 12-hour course. However, when I attempted to access the final step to obtain my certificate, I was locked out of my account. The company claimed it was for "security reasons," but I believe this is an excuse to charge me additional fees.Despite completing the entire course, the company is withholding my certificate and refusing to allow me to access the final step. This is extremely urgent and important, as I was ordered by a judge to take this course as a requirement to obtain my driver's license back. Without the certificate, I will be unable to fulfill the court's requirements and will face further consequences.I am requesting assistance from the BBB to resolve this issue and obtain the certificate I earned. I urge you to help me resolve this matter as quickly as possible, as time is of the essence.Details:- Date of incident: January 27, 2025 - Company name: Certus Fusion - Amount paid: $63 - Service: 12-hour Advanced Driver Improvement ***** course Thank you for considering my complaint.Sincerely,******* ******

  

  Business Response

  Date: 03/11/2025

  Dear ******* ******,
  
  Thank you for reaching out and bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with thia regarding your 12-hour Advanced Driver ************************* We understand how important it is to fulfill court requirements and obtain your driver's license, and we take your complaint very seriously.
  
  You were locked out for security question failure which happens when you answer one of your security questions incorrectly. Your course has been unlocked and you may now login to resume with your course. Once you have successfully completed your course, the completion certificate is downloadable within 5 business days of course completion. We do offer instant digital delivery for purchase upon completion.
  
  
  Should you need further assistance, please do not hesitate to reach out to us. 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is ********. I have been waiting since December 2024 for my certificate to be corrected. It was issued with the wrong SSN and wrong DOB. I have already provided the correct information several times, and you have told me since December that the issue would be escalated in order to be corrected. You also told me that you would call me or email me with confirmation of resolution. To this date, I have never received either. All communication has been initiated by me and all I get is the same story. You are leaving me no choice but to seek legal action in order to get your attention to take my issue seriously. Your lack of consideration and courtesy to a customer is outrageous, especially considering that this is an error committed by your company.

  

  Business Response

  Date: 02/26/2025

  Hello ******,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how important it is for the details of your certificate to be accurate, and we regret the delay in resolving this matter.

  I show your updated certificate being sent out to you on 02/21/25. I have resent this information to you as well.

   

  Once again, we apologize for the inconvenience, and thank you for your patience and understanding.

   

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You have resolved this issue with several people about the account being locked for technical error. I need the same situation resolved as well.

  

  Business Response

  Date: 02/21/2025

  Hello Dakota,

  We sincerely apologize for any issues you encountered while trying to access your course. While you were not locked out, I understand you were having trouble advancing to the next section. Im happy to inform you that the issue has now been resolved.
  
  You may now log in and continue with the remainder of your course. I will send you separate email with the necessary login instructions shortly.
  
  If you experience any further difficulties or have any questions, please dont hesitate to reach out.