Reviews

This profile includes reviews for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 25 locations, listed below.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
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  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

• 

  New York Safety Council

  218 W Main St Malone, NY 12953-9500

• 

  TrafficSchoolToGo.com

  16133 Ventura Blvd Ph a Encino, CA 91436-2447

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  New York Safety Council

  218 W Main St Malone, NY 12953-9500

Review Details

• Review fromJeff S.

  Date: 02/22/2025

  1 star

  Jeff S.

  Date: 02/22/2025

  Horrible Business. After completing all sections of her ******** *** my daughter was ready to take the final test. When she logged in we got a "Course Expired" notification. No email address, no "contact us", no phone number, no suggestion of what to do. Just "Course Expired". Emails were sent and unanswered, so we tried a chat. On the chat we were informed that their system had gone through an update on February 14, 2025 and that my daughters course progress had been erased. We were also informed that they provided warnings at login and sent us emails. NO WARNINGS were given at login. I searched my junk, trash, inbox, etc. NO EMAILS were sent ********* appease us, we were offered a voucher for her to start the course over again. The voucher, of course, does not work either. We are frustrated and my daughter is beside herself. What a terrible thing to do to a young kid, American Safety Council should be ashamed.We are going to our local drivers ed ********** suggest you do the same.
  

  American Safety Council, Inc.

  Date: 03/18/2025

  Good afternoon, **** *****.

  We sincerely apologize for any frustration this situation has caused. Our recent system migration was necessary to improve course functionality and security, and we provided notifications in advance through email and login alerts to ensure students had time to complete their courses before the transition. We understand that this has been an upsetting experience, and we regret any missed communications.
  
  We are happy to confirm that your daughter's course has been successfully completed, and her certificate has been generated. If you need any assistance accessing the certificate or have any further concerns, please let us knowwere happy to help.
  
  We appreciate your feedback and remain committed to supporting your daughter's progress. Please let us know if you need anything further.

• Review fromRobert O

  Date: 02/05/2025

  1 star

  Robert O

  Date: 02/05/2025

  They have every type of technology issue under the sun except for when it comes to taking your money. Thats the only system that works for them. Seriously a really horrible company with really horrible staffing shortages. I think they have 6 full time employees answering the phones but theres no call back option so you have to waste your entire day just to beg them to give you what YOU PAID FOR. The head of the company should be replaced immediately with someone who took any business 1000 course and has semi-decent morals.
  

  American Safety Council, Inc.

  Date: 03/03/2025

  Good morning ****** *******, 

  We sincerely apologize for any frustration you've experienced. We strive to provide a smooth and efficient experience for all our customers, and we regret that we fell short in your case. Our team is continuously working to improve our technology and support systems to better serve you.

  If you're facing any unresolved issues, please reach out to us at *************************** and wed be happy to assist you as quickly as possible. Your feedback is valuable, and we appreciate the opportunity to make things right.

  Thank you so much for this opportunity to assist you!

• Review fromDarren D

  Date: 01/17/2025

  1 star

  Darren D

  Date: 01/17/2025

  Purchased a training through **** education center and the training expired without ever having accessed it. They refused to give access to the training and refused a refund. There was no indication of expiration on the receipt or on the description of the training course. There was no available refund policy at the time of purchase nor at the time of the refund request. I will no longer use ********************* for any trainings as a result of this experience.
  

  American Safety Council, Inc.

  Date: 01/20/2025

  Good morning, ****** Desabrels, 

  Thank you for reaching out and sharing your experience. Upon reviewing your account, I can confirm that the training shows as successfully completed, and your OSHA card is currently processing. We sincerely regret any frustration caused and appreciate your feedback regarding the course expiration and refund policy. Your concerns will be shared with our team to improve transparency and customer experience moving forward.

   

  Thanks!
  
  

• Review fromAntoinette P

  Date: 12/27/2024

  1 star

  Antoinette P

  Date: 12/27/2024

  They failed to submit my results to the board of cosmetology. I work for a franchise, and its very important that I keep my license current. This is my first year experiencing this. Certus is the company they are using.
  

  American Safety Council, Inc.

  Date: 01/02/2025

  Good morning ********** ******, 

  Thank you for reaching out regarding your concern. Upon reviewing your account, it appears the course was reported using the license number entered during registration. If this information was correct, the issue may lie elsewhere in the reporting process.

  To assist you further, we recommend reaching out to our support team so we can verify the details entered and, if necessary, help re-report your completion. Alternatively, you are welcome to self-report your completion directly to the Florida Board of Cosmetology for quicker resolution.

  Please let us know how you'd like to proceed or if theres anything else we can do to help.

• Review fromVictor T

  Date: 12/04/2024

  5 stars

  Victor T

  Date: 12/04/2024

  My wallet was stolen almost six months ago. I had my forklift certification in it. I tried reaching out to the place I got it from. BUT got nowhere. I called the customer ********************** line and Pink sent me all the info I needed to get a replacement. Very helpful. Great customer ********************** and professional demeanor.????
  

  American Safety Council, Inc.

  Date: 12/09/2024

  Good morning ******! 

  Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about your wallet being stolen, but we're pleased that our customer ********************** team was able to assist you in obtaining a replacement for your forklift certification.

  We strive to provide prompt and professional support to all our customers, especially in challenging situations. Your kind words reaffirm our commitment to delivering excellent service.

  I wanted to make sure that your issue was completed resolved, and It does seem like there may have been some confusion with the replacement card link sent to you via email. Just to clarify, the link is: 

  ***************************************************** cid=189&host=**************************&pid=1652&language=en&_ga=GA1.1.1644873144.1733151685&_conv_v=vi%3A1*sc%3A1*cs%3A1733349421*fs%3A1733349421*pv%3A1&g=6c25221f-a855-4b0b-9776-0fdde4c7766b

  Once you have submitted this payment, please contact us back so that we can put in your request for the card to be recreated and mailed out! 

  Thank you again, and have a wonderful day! 

   

• Review fromLibby Z

  Date: 11/21/2024

  5 stars

  Libby Z

  Date: 11/21/2024

  I have not had a reason to contact them since I took a food handler course 2 years ago until today!!I requested a live chat and within a matter of minutes I had a copy of my certification in my hands via email.**** was so helpful!!!Thanks to all of you!!!
  

  American Safety Council, Inc.

  Date: 11/25/2024

  Good afternoon, ***** *******!

  Thank you so much for your wonderful review! We're thrilled to hear that **** was able to assist you promptly and efficiently. Its great to know that your experience with our service was a positive one, even after two years. If you ever need anything else in the future, dont hesitate to reach out. Thanks again for your kind words!

• Review fromBrandon M

  Date: 11/06/2024

  1 star

  Brandon M

  Date: 11/06/2024

  My son is required to take a course before getting his license. The site stated that once completed it would take 1 to 2 business days to have certification available to download. After many online chats and emails and a week later the certificate is still unable to download through his profile page. Their system is flawed and they are doing nothing to correct it. Do not waste your money with this company please. They do not do refunds and are nothing more than pencil pushers sitting behind a computer and doing nothing to help customers that have already paid. The payment processes fast almost immediately and once they have that it becomes a back burner issue for them and they could care less.
  

  American Safety Council, Inc.

  Date: 11/11/2024

  Good afternoon, ******* ******, 

  Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. We were unable to locate an account to investigate the issue further, but we would love to provide you with our full attention to get this resolved. Please reach out to us with your son's account information so we can address this matter promptly and ensure you receive the necessary certificate. Your satisfaction is important to us, and we're committed to making things right.

• Review fromJose L

  Date: 11/04/2024

  5 stars

  Jose L

  Date: 11/04/2024

  Thank you for the quick response and the good customer **********************. Have a good day!
  

  American Safety Council, Inc.

  Date: 11/06/2024

  Good morning, **** *****!

  We are so pleased to hear you had a great experience! Thank you so much for sharing. Have a wonderful day!

• Review fromLesley J

  Date: 10/24/2024

  1 star

  Lesley J

  Date: 10/24/2024

  My daughter completed her online safety course for her learners permit and we were able to get her certificate downloaded Earlier this year. She was ready to take her online. Exam registered paid the fee however never received an email Receipt and unable to download the exam. Their registration fee has gone through my checking account though immediately Tried to do online chat they said they could not help me and to send an email which I have done I would just like to have a refund
  

  American Safety Council, Inc.

  Date: 10/29/2024

  Good afternoon, ****** *******!

  We are so sorry to hear about the issues you have experienced when trying to complete the permit exam. The permit exam is provided online, and is not downloadable, so you would have needed to just log into the account with the username and password you chose during the registration process and begin there. I would be more than happy to assist you further. I was able to locate an account under the email address ************************ and I see that the only exam purchased in 2024 was for the "Traffic Law and ************************* (TLSAE) Course" on 12/2/2024 and completed on 4/14/2024. I am not showing any Fl learners permit exam purchased. Do you have the charge showing in a bank statement and the name of the company that took these funds out? We are not the only online provided that offers this course online, so it may be through a different company. I'm happy to do what I can to further assist! 

   

  Thanks!

• Review fromA. S.

  Date: 10/22/2024

  1 star

  A. S.

  Date: 10/22/2024

  If I could leave zero stars, I would. This company failed to report my continuing education credit course to the board of cosmetology, causing my license to almost expire until I seen that it had not been reported within the timeframe. The company refused to give me a refund after admitting that they were experiencing reporting issues. I have a complete email thread proving everything. I had to purchase and complete another course Through a completely different company just to avoid my license expiring in receiving penalties. I 100% do not recommend this company at all
  

  American Safety Council, Inc.

  Date: 10/29/2024

  Good afternoon, ****** *******!

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration caused by the delay in reporting your continuing education credits to the Board of Cosmetology. We understand the urgency in maintaining your licensure and recognize that this situation placed an unnecessary burden on you.
  
  At the time of your course completion, Florida Cosmetology was experiencing widespread technical difficulties with their reporting platform, affecting credit submissions across providers. Their IT team is actively working to resolve this issue. In the meantime, they have advised students to fax their certificates directly to ************ for manual entry into their system.
  
  We apologize for any miscommunication and understand your concern about the refund request. Were here to support you and will work to ensure that your credits are accurately reported. Thank you for your patience and for allowing us the opportunity to make this right.

  Thanks! 

  A. S.

  Date: 10/30/2024

  The other company had no issues whatsoever reporting my credits and it was reported in less than 24 hours. Your company never reported at all and I patiently waited the 30 days that your website says to wait. After I reached out on the 31st day, your response and communication was snippy and choppy. It was like pulling teeth. I shouldve read your reviews on the BBB before using your company.