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Business Profile

Travel Club

Reservations Network Group, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Reservations Network Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservations Network Group, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this vacation package over the phone. I paid $ 1,170.00 on 05/22/2020. They called me and I bought the extension for $396.00 which my vac pkg didn't expire until 2/4/23. Said it was transferable so I called and did as they told me, send email saying I wanted to transfer with my res # and to whom and their email, phone number and address. I did that on 2/23/22 and again on 4/29/22. I called them on 6/10 because I still haven't heard anything and they wanted me to send it again. Said the manager I had sent it to on 4/29, that her email had been compromised about 2 weeks ago. The manager is Charlotte and her # is *************** I left her a message and haven't heard back from her. I have copies of the emails I sent them and I have been noting when I call and what they say. I called them 2/1/22,4/5/22,4/11/22,4/29/22, called Charlotte back on 5/23/22 and she didn't see any reason why they hadn't transferred and was suppose to get back with me. So I called again on 6/10/22. The lady that answered the phone said she didn't see why I am calling so much! She put me on hold and no one got back to me so I finally hung up and decided to turn this over to you. I would like my money back because I do not trust this company after all they have said to me and done nothing!

    Reservations Network Group, LLC is NOT a BBB Accredited Business.

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