Reviews

Review Details

• Review fromRoswita P

  Date: 04/02/2025

  1 star
  While on the Global Entry CBP Govt website, the Global Entry application came up and with it, the option to complete the form. There was no indication that the application was actually railed to Global Traveler. After payment details were entered, their system would not let me complete the Application and kept messaging me that Payment was declined. All 8 attempts ended up with the system not allowing completion after payment information was input. In addition, based on my review of the online CBP information, the Global Entry Enrollment cost is $120; however, when the application was input, it i requested a $300 fee. There was no disclosure that $180 would be Global Traveler's fee for their services to help with the Global Entry approval. Even though it stated that the payment was denied by my credit card company, a charge of $300.94 was submitted by Global Traveler on 4/1/25 at 6:53 pm.Based on the BBB reviews, this company is not upfront has no transparency and their actual service is not what they advertise. Would never do business or have them handle any of my business with this kind of track record. I contacted Global Traveler to cancel my application and for them to reimburse me the $300.94.

• Review fromJOSEPH D

  Date: 03/04/2025

  1 star
  I was notified by text my TSA Precheck was up for renewal. I clicked the link and was sent to a website, Global Traveler, where I renewed precheck for myself and my wife. This company charged me $253.39 and $251.64 for these renewals. Global traveler said my first Credit card didnt work so I used a second card, only to discover that I had multiple charges on both cards. Because I had only paid $70 for the initial passes I was suspicious and wanted to call their customer service to ask questions. I called the number they provided 5 times just minutes after the renewal transaction, each time waiting in their cue for over 20 minutes and each time when I was the next caller, I was disconnected. I then called *** and they said they had never heard of Global Traveler and that if I needed to cancel the transaction, I needed to contact them. I called both banks and stopped payment on both accounts. After doing some research, I found out that Global Traveler or GlobalFastTrackUS is a 3rd party website that renews your online TSA Precheck for $58.00 and then pockets the rest.for me it was $187.00 for each transaction. They also neglect to tell you what the fee breakdown is, only the total sum.When I called TSA they said my *** account was through ***********. When I called them, Idemia said they never heard of Global Traveleragain this is all very suspicious.I wanted to bring to everyones attention this tactic and remember that you should be suspicious if the website is .com instead of ******

• Review fromKathleen D

  Date: 02/27/2025

  1 star
  i was attempting to renew my global traveler card. After entering the information and paying $300 I found out a renewal does not cost that much. I tried to cancel this transaction and then called my credit card company and told them we would not authorize that credit. I also attempted 3 calls and 3 emails and did not get a response from this company. They hung up on me 3 x after saying I was number 2 in waiting. Totally fraudulent company. Don't do business with them! They will take your money!

• Review fromMac T

  Date: 01/23/2025

  1 star

  Mac T

  Date: 01/23/2025

  why cant i give zero stars.? This turned into a scam and they took my $300. i asked for a refund when they told me there were zero appointments available for the foreseeable future at my local airport and they said they don't give refunds and will continue to monitor the situation and let me know when interview appointments will be available.

  Global Traveler

  Date: 01/28/2025

  Dear ************,We are sorry to hear that you were unhappy with your experience and appreciate the opportunity to clarify what happened.We are a private company that provides application support for programs such as Global Entry. Our goal is to make the process of completing and scheduling applications easier and provide detailed guidance, helping our clients navigate what can be a complex system. We would like to clarify that we are not affiliated with the United States government and that Global Entry interviews are managed exclusively by official government application centers.Regarding your application for the ****************, we recognize that this is a very competitive location due to high demand and limited interview availability. Currently, new appointment slots are not expected to be available until April 2025. This is not due to inaction on our part, but rather due to limitations imposed by the availability in the official system. Since your request, we have been regularly monitoring the scheduling calendar and will ensure that if any earlier dates arise, we will inform you immediately.Regarding refunds, our policy, which is available before the application is completed, explains that the amounts charged include personalized support and ongoing monitoring until the completion of the process. Therefore, it is non-refundable once the service has begun. However, we are committed to continuing to seek alternatives and viable solutions to expedite your process.We also recommend that you consider using the Enrollment on Arrival option, available at selected international airports, where you can complete the interview upon returning from an international trip. We are available to provide more information about this option, if it is of interest to you.We are committed to providing a transparent and efficient service, and we remain available to answer any questions or concerns. We apologize for the inconvenience and reiterate our commitment to completing the process in the best possible way.Sincerely,Global Traveler ********************************************* ************** ****************************************************************************************************

• Review fromCathy P

  Date: 01/18/2025

  1 star

  Cathy P

  Date: 01/18/2025

  I don't remember ever going to this website, but they charged me $150. I was also charged $120 for my global entry application which is valid. I never agreed to any services by this company. I will not pay the $150. This company is a scam. You tried calling the phone number and no one is ever available to answer it.

  Global Traveler

  Date: 01/20/2025

  Dear Ms ************** you for reaching out and sharing your concerns. We would like to clarify some information about our services. We are a privately held company that provides support and consulting for *** Precheck and Global Entry applications, helping customers navigate the process more efficiently.The listed amount of $150 does not reflect what we charge for our services. Please confirm that the charge was actually made by our company. We recommend checking the name on your bank statement to ensure it is related to our company.Also, please note that the amount paid directly to the *************** for Global Entry (currently $120) is separate from our services. If you have contracted with us, the total amount would include a personalized assistance service fee.Regarding the difficulties in contacting us, we apologize for any inconvenience and are here to help. If you can provide more details, such as the email or name used on the application, we can investigate your situation more thoroughly.We are available to answer any questions and ensure that your experience is ************* Regards,Global Traveler ********************************************* ************** ******************************************************************************************************

• Review fromDabney M

  Date: 12/13/2024

  1 star

  Dabney M

  Date: 12/13/2024

  Terrible. A scam. They disguise themselves as being Global Entry. You don't see their affiliation (lack thereof) message until you reach the contact page. I have been trying to cancel my application since 2 minutes after applying and there is no way to reach them. They do not answer their phone and haven't responded to any emails. I am trying to get my money back and it's doubtful. Just hoping they don't use my information for identify theft and fraud. Shut them down!

  Global Traveler

  Date: 12/20/2024

  Dear ****** *******,Thank you for sharing your experience and we apologize for any confusion or dissatisfaction you may have had during the process. We would like to clarify some points about our services and offer our support.We are a private consulting company that assists clients in completing and tracking applications for programs such as Global Entry. This information is clearly described in several sections of our website, including the Terms and Conditions, and our goal is to make the process easier for clients.We have verified that your application was correctly processed and approved. You can now enjoy the benefits of the contracted program. We understand that you tried to cancel the application immediately after submitting it. However, as a matter of policy, we are unable to cancel applications that have already been submitted.Regarding the difficulties in contacting you, we apologize for any inconvenience. We reiterate that we are available via email at ********************************************** and our team is committed to responding quickly.Regarding your concern about information security, we assure you that we follow strict privacy and security protocols to protect our clients' data. We do not use personal information for any purpose other than that necessary for the contracted service.We are available for any questions or additional clarifications.Sincerely,Global Traveler ********************************************* ************** *************************************************************************************************

• Review fromChristine B

  Date: 11/21/2024

  1 star

  Christine B

  Date: 11/21/2024

  ************ is a scam. They do not schedule an interview and repeatedly respond via email to "pick a location and they will schedule the appointment." ************ needs shut down and a class action lawsuit pursued.

  Global Traveler

  Date: 12/06/2024

  Dear ********* ****,Thank you for contacting us!The email sent contains a link where you can find the nearest airport, with the desired date and time.We are sending this email specifically to make it easier for you to see the airports available for your interview and to complete the contracted program.We will contact you by email to continue with your process, but we just want to help you have the interview in the best possible ************* regards,Global Traveler ********************************************* ************** ******************************************************************************************************

• Review fromDavlon S

  Date: 11/12/2024

  1 star

  Davlon S

  Date: 11/12/2024

  I also was fooled by this website. They stated the charge was $300 for Global Entry, charged my card $297 and still didn't provide any services. The telephone number in their email is never answered. They keep emailing asking for more personal info, which i believe they will use to steal identities. This site is a complete fraud and needs to be shut down.

  Global Traveler

  Date: 12/06/2024

  Dear Davlon *****,Thank you for reaching out to us and sharing the details of your experience. We sincerely apologize for the misunderstanding regarding our services and the *************** website.We would like to clarify that we are a consulting firm that specializes in assisting with travel applications, including programs such as Global Entry. All information about our services and fees is detailed on our website, including a disclaimer that we charge a service fee in addition to the government fee. However, we understand that there may be confusion in some ******** order to resolve this situation as transparently as possible, we will process a full refund of $300, which includes both our consulting fee and the $120 fee paid directly to the ***************. The application will be canceled as per your request, and you will not incur any additional ******** addition, we have taken steps to improve our support channels to prevent similar situations in the future. We apologize if you had any difficulty contacting us, and we are here to ensure that the entire refund process is completed smoothly, as per our refund policy.If you have any further questions or require further information, please do not hesitate to contact us.Sincerely,Global Traveler ********************************************* ************** ******************************************************************************************************

• Review fromHyoung J

  Date: 10/16/2024

  1 star

  Hyoung J

  Date: 10/16/2024

  I was fooled by this website as well. They claimed their business is legitimate,but no application. Need to report this and take the website down. They said they will refund partial but came back they can't. I learned my ******* Next time, don't click website from ****** search!

  Global Traveler

  Date: 10/30/2024

  Dear ******,I'm sorry about your experience and I understand your frustration. Our aim is to always provide a transparent service and help with the Global Entry process, but understand that there may be misunderstandings when searching on the internet.Regarding the refund, due to the chargeback you requested from your bank, the amount is now under review and held by the bank itself, which prevents us from processing the refund directly until a banking institution finalizes a dispute. Once the bank makes a decision, we will be able to check the next ******** the meantime, I saw that you are already conditionally approved, which is a great step forward! To continue with the final approval process, I can guide you on the next steps via email. Please let us know how we can best help.your understanding and I am available to help with any other questions.Yours sincerely,Global Traveler ********************************************* ************** ****************************************************************************************************

• Review fromJeff D

  Date: 09/18/2024

  1 star

  Jeff D

  Date: 09/18/2024

  On 8/22/2024 I attempted to complete a Global Entry application. Somehow, by clicking through links I ended up completing an online application through a company called Global Traveler. The company charged my credit card $280. However, when I look for my application through the government's Trusted Traveler website, there is no pending application. I also received no form of confirmation from this Global Traveler company to indicate that they are doing anything with the information provided to them (which includes everything from my passport and trusted traveler number to my contact information and previous addresses. It appears as they this company is defrauding people who think they are applying through the government for Global Entry. I am VERY NERVOUS about all my sensitve info being out there!

  Global Traveler

  Date: 10/30/2024

  Dear **** *****,We understand your concern and would like to help clarify the situation.Firstly, we confirm that you applied with us, Global Traveler, who offer a support and guidance service for Global Entry. Our website states that we are not an official government website, but rather a support service. The fee charged covers this additional support and does not replace the official government fees and application ******** check the status of your application, please submit the application number provided by us in the confirmation email. If you have not received this email, please check your spam and junk folders as it may have been redirected there.If there is any concern regarding your personal data, we have strict security policies in place to ensure that your information is protected. However, if you decide not to proceed with our services, we can discuss cancelling your application and refunding the amount charged, depending on the current stage of processing.We are happy to answer any further questions you may have.Sincerely,Global Traveler ********************************************* ************** ******************************************************************************************************