Customer ReviewsforGlobal Traveler

This is a very deceptive business. **** want to charge you nearly $300, when the actual cost of applying for a Known Traveler Number is about $100 (for the government's Trusted Traveler program). You must read the fine print very closely to realize that this isn't a legit government website. (One hint: Their email address ends in .com, not .gov.) **** do refund your money when you make that request, but that doesn't do much to calm the outrage you feel after having been scammed.

Dear *******,Thank you for contacting us and providing us with details about your experience. We are sorry to hear that there has been a misunderstanding regarding our services and the US government website.We would like to clarify that we are a consultancy company specializing in assisting with travel applications, including the Global Entry program. All information about our services and fees is clearly available on our website, including the explanation that we charge a service fee in addition to the government fee. We would like to emphasize that our consultancy fee is clearly stated on several pages of our website to avoid any confusion.So that we can check your request in more detail and resolve the situation, please provide the order number or the email used to register. This will help us locate your application and provide the necessary assistance.We understand the frustration this situation *** have caused and we apologize for any confusion. Our aim is to provide the best possible service to our customers, and we are always happy to answer any questions that *** arise.If you require further assistance or have further questions, please do not hesitate to contact us.Yours sincerely,Global Traveler ********************************************* ************** ******************************************************************************************************

Deceptive....I'm usually very good at catching these websites but unfortunately it took my cc denying the charges for me to see the red flags. Luckily all of my accounts and info are being monitored and locked down. Make sure you are working directly with homeland security & not these third party scammers

Dear Better Business Bureau,We come through this letter to explain and prove the sale regarding complaint ID ****** Our company offers advisory services for issuing Global Entry / TSA Precheck, serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applicants with relevant information for approving the request.The entire process is done online, the applicant fills out the form with their personal information, makes the payment by credit card and receives the result by email.It has never and it will never be the company's objective to obtain customers through misleading information. Even when hiring, our website makes it very clear that we are a consultancy company that helps with better chances of approval for the contracted service. Please check our website: *********************************************************************** are sorry that you did not have a negative experience with us, but you can be sure that we want to help and resolve it in the best possible way. Could you confirm your order number or registered email address to check how your application is progressing?We hope to hear from you, if you prefer, please contact us by email at ********************************************* (24 HOURS) or by phone at ************** (9 AM TO 5 PM MON-SAT).We are available for any questions or clarifications required.Yours sincerely,Global Traveler.

horrible, deceptive. no protections around private and confidential information. application was never processed, but personal information leaked and now dealing with amending credit cards and working with credit bureaus.

Dear PHEREN CHILDS,We come through this letter to explain and prove the sale regarding complaint ID ****** Our company offers advisory services for issuing Global Entry / TSA Precheck, serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applicants with relevant information for approving the request.We are sorry that we did not exceed your expectations this time, please contact us so we can help you in the best way possible through our email ********************************************* or through our contact number **************.Regarding information leakage, our customers' information has never been and will never be leaked, which is used for the sole purpose of registering for the contracted service. Our privacy policy is very strict on this, please contact us to discuss further.We are at your disposal for any queries and to resolve them together in the best way. We at Global Traveler always want to see our customers satisfied and with their approved ******************* in hand.Yours sincerely,Global Traveler

I would like for Global Traveler to delete my application. This company has delayed the process with my application, and they are charging high rates. I have tried calling and the phone constantly hangs up, this is giving me fraudulent activity. Please delete my application and profile completely asap. Pheren Childs

Dear PHEREN CHILDS,We come through this letter to explain and prove the sale regarding complaint ID ****** Our company offers advisory services for issuing Global Entry / TSA Precheck, serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applicants with relevant information for approving the request.The entire process is done online, the applicant fills out the form with their personal information, makes the payment by credit card and receives the result by email. In this specific case, we did not locate the client's application to check how we can resolve it in the best way, are you sure you applied with us? If yes, please provide the email used in your form or your application number so that we can better assist you.We also ask that you contact us to resolve the issue via email at ********************************************* (24 Hours) or via our telephone number ************** (Telephone is from Monday to Saturday from 9 AM to 5 PM - EASTERN TIME ).We make ourselves available.Yours sincerely,Global Traveler

Global Traveler is deceptive: Their website appears to be an official and legitimate route to obtain Global Entry.They overcharge: Global Entry should cost only $100. They charge $281.75.They will not permit cancellation of an application. When I checked the "CANCEL" box on their application form less than 24 hours after the application was submitted, their reply was that it was unfortunately too late in the application process. They have refused to accept my subsequent multiple requests to cancel, and they continue to send emails telling me I must proceed with the application. It feels like harassment and intimidation. The ************************* in *******, ** should shut them down to protect others from this scam.

Dear ***************************,We come through this letter to explain and prove the sale regarding consent ID ****** Our company offers advisory services for issuing Global Entry / serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applications with relevant information for order approval.The entire process is done online, the application fills in the form with your personal information, makes the payment by credit card and receives the result by email. We checked and your application was processed and conditionally approved, only needing to go through an interview process for its final conclusion, if everything is ok, after going through the interview you will be approved and your Global Entry will be ready for use, with all our post-approval support on how use it, how to declare it and how to follow all the ordinary rules for Global Entry.Our intention is not and we will never obtain clients in a misleading way, so on our website at the time of hiring you always have all the information that we are a consultancy company, please check our website ****************************************************** you do not wish to continue with our support, we propose to proceed with a partial refund of your request, refunding our entire $180.00 support fee and sending your access to Global Entry which is already conditionally approved, with an already paid government fee of $100.00. We will forward this proposal by email as well.We look forward to hearing from you, as our aim as a company is to always have our customers satisfied.If we can help with anything else, please don't hesitate to contact us, our team operates 24 hours a day via email *********************************************** and 9am to 5pm ET by phone ***************.If you need our support in the future, we will be happy to help you!Yours sincerely,Global Traveler

BEWARE!!!!Thought I was dealing with US Global Entry until I saw ********* exchange rate on my credit card statement. And I was charged $283 vs *** $100. Now I cannot find an interview time. Ive tried every day from 4/21-9/30.

Dear *********************,We come through this letter to explain and prove the sale regarding complaint ID ****** Our company offers advisory services for issuing Global Entry / serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applicants with relevant information for approving the request.The entire process is done online, the applicant fills out the form with their personal information, makes the payment by credit card and receives the result by email. We located your application and saw that a partial refund was agreed upon, where we refunded our entire $180.00 support fee and sent all access to your Global Entry application already under review, with the $100.00 government fee paid.Our intention is not and will never be to obtain clients in a misleading way, so on our website at the time of hiring you always have all the information that we are a consultancy company, please check our website ************************************************************* interviews, unfortunately, we depend on the availability of the nearest or desired airport to schedule a desired date and in some cases it is difficult to release the schedule, but we have a daily monitoring team that monitors them daily to see if they release the schedule or if there are any last-minute cancellations. hour, always with the aim of obtaining a better interview location for our clients.We believe that in resolving your complaint, our part has been completed in its entirety as agreed.If we can help with anything further, please don't hesitate to contact us, our team operates 24 hours a day via email ( ********************************************** and from 9 AM to 5 PM ( Eastern time ) by phone ***************.If you need our support in the future, we will be happy to help you!Yours sincerely,Global Traveler

This is a SCAM. This was the top result on ****** and after filling out a very legit application and your credit card being charged, they then send you to a website that isn't in English and you see that it isn't a government website. I immediately called the number they provided and it is a constant loop, saying you're next in line for service and then it disconnects. I want my money back and my info deleted but I'm feeling pretty hopeless. This is a huge fraud and I'm taking all the necessary steps to protect my identity.

Dear ***************,We come through this letter to explain and prove the sale regarding complaint ID ****** Our company offers advisory services for issuing Global Entry / serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applicants with relevant information for approving the request.The entire process is done online, the applicant fills out the form with their personal information, makes the payment by credit card and receives the result by email. We located your application and saw that a partial refund was agreed upon, where we refunded our entire $180.00 support fee and sent all access to your Global Entry application already under review, with the $100.00 government fee paid.Our intention is not and will never be to obtain clients in a misleading way, so on our website at the time of hiring you always have all the information that we are a consultancy company, please check our website ****************************************************** believe that in resolving your complaint, our part has been completed in its entirety as agreed.If we can help with anything further, please don't hesitate to contact us, our team operates 24 hours a day via email ( ********************************************** and from 9 AM to 5 PM ( Eastern time ) by phone ***************.If you need our support in the future, we will be happy to help you!Yours sincerely,Global Traveler

SCAM!! Do not use this company, they will never arrange your appointment, and never issued a refund, their phone number conveniently disconnects every time you call.

Dear *******************************,We come through this letter to explain and prove the sale regarding complaint ID ****** Our company offers advisory services for issuing Global Entry / TSA Precheck, serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applicants with relevant information for approving the request.The entire process is done online, the applicant fills out the form with their personal information, makes the payment by credit card and receives the result by email. We were unable to locate your application using the name and email provided, did you apply on someone's behalf? If yes, please inform us your name and email, if you applied for yourself, please inform us the order number or the email registered on the form.Our phone number is working normally, we did some tests and everything is ok. Maybe you called at a busy time, but could you please try calling again so we can resolve your issue? We are here to help you. Please contact us by email at ********************************************* or by phone (9 am to 5 pm Eastern time) at **************.We are awaiting your contact!Yours sincerely,Global Traveler

This company tricks people who are googling to find the application for Global Entry. They make it seem that you are giving your personal sensitive data to the government. Instead, they charge $280 instead of $100 and the information never gets to GOES and an interview is never scheduled. This is a SCAM

Dear Better Business Bureau,We come through this letter to explain and prove the sale regarding complaint ID ****** Our company offers advisory services for issuing Global Entry / TSA Precheck, serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always assisting applicants with relevant information for approving the request.The entire process is done online, the applicant fills out the form with their personal information, makes the payment by credit card and receives the result by email. *********************************** application has been applied and the renewal is in progress as contracted, we at Global Traveler do not and will never have the intention of obtaining customers in a deceptive way, which is why on our websites at the time of contracting it is fully explicit that We are a consultancy company with no government ties, you can check it out on our website **************************************************************, we are willing to offer a partial refund to ******************************* of $180 which is our service fee and the only non-refundable fee and the $100 fee paid to complete her Global Entry renewal as contracted. We have already tried to make a refund but a transaction dispute was opened by Ms. ****** and as a result the amount has been withheld until a final decision from the bank. If the dispute is won on our side, we will proceed with a partial refund and send all the information to access your Global Entry account. If you win, please request us by email to access your Global Entry that we will also send. Our aim as a company is to always help and assist our customers in the best way possible to always have the greatest chance of approvals.We are available for any document required for proof.Yours sincerely,Global Traveler

This outfit is a scam. They are impossible to contact. If you manage to find their phone number when you call you’re immediately disconnected. If you email, the response is “you’re no connected to the server.”. They are NOT connected to U.S. Customs and Border Protection in any way. Their email address gives you the impression you’re dealing with ***. Definitely NOT !!! As soon as they hit your credit card you’re out of luck !!! Go direct to the *** website and do your application there, you’ll save yourself $180 and a ton of aggregation !!! Learn from the mistakes of others.

Dear David ******, We come through this letter to explain and prove the sale referring to consent ID ******** in the amount of $280 given of transaction 07/12/2023. Our company offers advisory services for issuing GLOBAL ENTRY, serving customers around the world through e-commerce. Our difference is 24-hour service via email and telephone, always responding to requests with relevant information to approve the order. The entire process is done online, the application fills in the form with your personal data, makes the payment by credit card and receives the result by email. Are you sure you are sending it to the correct email? We received some messages from you. Our email is: [email protected] Since you have decided that you do not wish to continue our support, we have negotiated a refund of our support fees and sent you full access to Global Entry to proceed with your application. We then issue a partial refund of $180 (our support fee) and send your information as negotiated with you via email. This entire procedure was discussed with you via email and you approved us to continue in this way. We are at your disposal if you need any additional help, do not hesitate to contact us if you have any questions about how to proceed with your application. Best regards, Global Traveler.