ComplaintsforDealTime Cars & Credit

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ******************* December. The transmissions went out..the vehicle has been with Dealtime for an entire month and the transmissions still has NOT been ordered..I have asked for a lender and have no result on either. My truck being repaired a lender vehicle to use..I over spent with means of transportation, gas and borrowing others vehicle. As of today the transmissions still has NOT BEEN ORDERED.

  

  Business response

  05/07/2024

  Subject: Follow-Up on Complaint #********: Resolution of Transmission Replacement Issue 
  We are writing to provide you with an update regarding the recent complaint filed by one of our customers concerning their used vehicle purchase, specifically a 2012 ******* MKX acquired on 12/09/2023. 
  Since the purchase, the vehicle has been driven nearly ****** miles within a span of four months. It's important to note that our customer holds a ********, *********** limited warranty. 
  In April 2024, an unforeseen complication arose necessitating a transmission replacement, incurring a cost of $1612.00. Despite the unexpected nature of this expense, we are pleased to report that our customer only bore a fraction of the cost, precisely $806, which is half of the total. The remaining $806.00 was graciously covered by our team, allowing for the completion of the repair. Additionally, we have devised a payment plan to ease the financial burden on our customer, with the outstanding amount of $406.00 being addressed in due course. 
  We are genuinely grateful for your patience and understanding throughout this process. Rest assured, we are fully committed to ensuring that each of our customers receives exemplary service and support. 
  Thank you for your attention to this matter. Should you require any further assistance or clarification, please do not hesitate to reach out. 
  Warm regards, 
  ********************;here...

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 18th, I purchased a vehicle from Deal Time ****************************** When I purchased the vehicle, I also purchased a 3 year, ****** mile warranty for which I paid $2990 additional in full. During, I also opted to add an additional GAP coverage which I paid for in full in the amount of $899. Around a week ago, my oil change light came on and would not turn off after being reset, despite my just having my oil changed on 11/2 . I took my vehicle to ***** to be serviced. Per my extended warranty contract, I could take my vehicle to any dealership within 100 miles of my purchasing dealership as long as it had been 30 days after purchase. ***** evaluated my car and I have over $1400 in engine repairs needed. I provided my service writer with my warranty information to call AVP and authorize the repairs on my vehicle. When he called and provided AVP with my VIN number, they stated that no warranty or GAP was ever purchased on my vehicle. I called Deal Time and was told that the manager would be calling me back in 30 minutes. When 30 minutes had passed and I had not heard back, I called the dealership again, spoke with *******, my original salesmen, and was told that this matter was being escalated to the district manager and that they would call me back by 2PM. When 3PM came, I had still not received a call back and decided to go into the dealership. When I arrived at the dealership, I was told that Deal Time was no longer honoring any extended warranties purchased through AVP, that they would not give me a refund for the policies I purchased, they refused to look at my contract that I brought with me, and refused to furnish me with a copy of the contract with the "new terms" that they stated they had. They took my monies in the amount of $2900 and $899 and never purchased the promised policies. They refuse to rectify the situation. When leaving the dealership yesterday, the manager's last words to me were "Many people have tried to put us out of business, good luck".

  

  Business response

  12/05/2023

  "*************************** purchased a 2013 ***** Spark from Deal Time Cars and Credit on 7/18/2023. She encountered some issues with repairs, and there was a misunderstanding in communication between her and the dealership. However, we want to assure our customers that all repairs have been taken care of, and *******'s concerns have been addressed to her satisfaction. We value our customers and appreciate their business. We consider the matter resolved and kindly request the closure of the complaint. Thank you for your understanding."

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had issues with this dealership since December of 2022 when I bought my car. Starting with promised parts that never got ordered, my car breaking down and having to go in the shop and then finding out they never put a warranty on my car, they did not own the vehicle when they sold it to me which ultimately caused an issue with me getting my permanent tag and they have and still the this day have my credit in the red due to improper reporting to the credit bureaus. Currently my car has been in the shop over 2 weeks at this time, it is still in the shop and has a bill of $9200 in order to pick up my car because the "bumper to bumper warranty" does not exist even though they have been charging me for it for almost a year. I have tried on numerous occasions to get a hold of the owner because Elizabeth is a complete joke and the most disgusting, vile person I've ever encountered and I have been refused the owner and assistance with resolving this issue... my car is still in the shop and I need assistance getting this resolved with the owner so I can retrieve my vehicle.. my next step will be going to the news channels if I cannot get a resolution here

  

  Business response

  10/14/2023

  In Reference to : ******* ********
  
  ******* Purchased a used 2019 with 85k miles on 12/8/22. She did have a few repairs in the beginning that we took care of. We reached out to the warranty company and made it priority to help her. We credited her $335 and moved a $295 payment to help assist her. She signed a letter saying we took care of everything, and she was satisfied. We are not responsible for any work on the vehicle, she will need to reach out as suggested to the dealer who worked on her vehicle.
  
  I have attached a sample copy of the warranty contract the customer purchased to help explain the service contract and its named component coverage.
  
  ****** ***** ********* called the warranty company on 9/29 reporting the vehicle needs a shifter and an air intake tube. Neither are listed for coverage on the contract. The customer needs to take the vehicle back to *** ******* ***** where the warranty company did an override and covered multiple non covered repairs in March, one of them being the shifter assembly. They should have a part and labor warranty on it. 

  

  Business response

  10/14/2023

  more info

  Customer response

  10/26/2023

  I have tried and asked.to speak to the owner numerous times to get the issues resolved with my car, clearly Elizabeth is not.an honest person and is lying even in her response here. I would appreciate a phone call from the owner of the company

• Initial Complaint

  04/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle on 03/03/23 and by 03/06/23 it broke down. Once they received the vehicle they gave me the run around as far as updates and the status of the repairs.. they had the vehicle for almost 3 weeks and after that I got it back on 04/01/23 it broke down again on 04/02/23 I reached out to the Genral manager on his personal line and received no response and Everytime I call in now no one returns my calls.. they wouldn’t even release the vehicle until I made a payment it seems all they care about is the money aspect and not customer service. They tell you things and then switch it up day by day..

  

  Business response

  04/13/2023

  Our Customer ****** Longmire purchased a used 2010 Chevy Avalanche on 3/3/2023. We have been in touch with our customer every step of the way. We understand it can be frustrating when repairs happen. We are always willing to help.

  He has requested to take his vehicle to a chevy dealer closer to his home. It is covered under his warranty, the chevy dealer is waiting on his parts and has the vehicle scheduled to be completed by next week.
  Thanks Liz L*******

• Initial Complaint

  05/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  eeds a new motor when with proper documentation showing it did intact need a motor to begin with as the oil was leaking out from the rear main seal , hence as to why when my brother got an oil change it drained completely, upon finding this out I was eagerly ready to pay $2140 for new motor aswell as make the payment up to date of $204 then pay an additional $204 for Wednesday May 17,2022 to have it all up and running aswell being up to date , upon coming in on Monday May 15,2022 I then found out the price is actually $2198, & this company wanted to finance $600 out of the $2198 and put $1500 down on the motor and add the remaining $600 on top of the bi weekly payments .. once I asked for the bi weekly payments to be changed to monthly payments Alan then told me I need to reach out to the lender , so I asked who is the lender because it was financed through them , I then said I would like the lenders number I will reach out to my attorney , Alan then said he will call the lender himself and I said you don't need to speak to the lender then because the lender financed to me not Alan , come to find out the lender is dealtime cars & credit itself , now I'm wondering why this is becoming a nightmare and I'm being lied too just to change payments from bi weekly to monthly , after this situation directed me to area manager Liz L*******  I was told I can not change bi weekly payments to monthly when in the end monthly payments are being paid accordingly and on time I come to find out it is because you are taking more money in two months gap then the contract is stated , hence why it is a controversial headache , which brings me to the after math to settling this situation and returning the car because of the reasons listed above with a verbal agreement between Liz and myself to settle the debt with no repossession and it being taking off my credit , and parting ways Liz then said it will settle to zero upon reading an reviewing the attached document I find that .. no space

  

  Business response

  06/14/2022

  Business Response /* (1000, 5, 2022/05/21) */ On 5/10/22 the GM pulled up to the dealership to find ************ in 2012 GMC Terrain that he purchased from Deal Time. He asked him if he could pull up so he could get in the parking lot and our customer **** said the vehicle wouldn't start. The GM Eric Workman pushed the vehicle to a parking spot and opened the dealership. **** our customer stated that the vehicle is still having issues with starting and staying running. Our customer called about a week prior and was told to get the vehicle to us so we could look at it. He said he didn't know if he would be able to drive It, so the GM advised him that he may want to have it towed and our customer said he would look into it and get back with us. We didn't hear from our customer until he showed up on the 10th. When the GM sat down with our customer, he thought the problem was the same as an appointment that he had on 1/19/22. The GM explained that back 0n 1/19/22, it was found that the cam shaft sensor was bad, the part was replaced, and the connector was inspected, and this fixed the issue. The sensor replaced and engine knocking are not related. We never heard back until the problem in May. When the mechanic checked the vehicle, he found that there was no oil in the motor. He added oil and the vehicle started, but motor was knocking. The Gm called **** and let him know there was no oil in the motor and the motor was bad. He said he had an oil change about a month earlier, so he didn't understand how there was no oil. The GM told him he might want to contact the company that changed his oil and see if he could file a claim for the motor. He said he would call them, and the GM told him, we would look for a replacement motor and we would call him when we found something. The next day we found a motor with a 12-month warranty. The GM called **** with the break down on the cost. Total cost with labor was $4154.56 with his responsibility being $2193.55 as it is still under the 50/50 warranty. We would be responsible for the other half. He said he would call back and let us know what he was going to do. On 5/12/22 **************, which is the sister who is also on the loan, she called and spoke with the SM Alan. Alan explained what was going on with the vehicle and cost of repairs. She said she wanted to fix it and would have the vehicle payments caught up on 5/16/22 and would put money down to get the motor replaced. ******** did ask Alan for the lenders phone number, and she was given my number. ******** and her husband came in on 5/16/2022 requested to inspect the vehicle Alan our SM took them out to the vehicle. When they checked out the vehicle, they both spoke out about how unhappy they were with the way her brother ***** kept the vehicles and the condition it was in. After inspecting vehicle, Alan sat down to discuss taking care of the payment towards the repairs and getting account current. She went to explain how she was going to do that, and it was not based on how she wanted it set up for monthly payments. She continued to explain it as well as her husband. He was getting frustrated with her explanation of how it was going to work and he was confused. She did not agree and got upset they left and said they would file a complaint. ******** and I had a conversation on she wanted to pay monthly on the 16th, I explained many ways we could do that, she advised she would speak with her husband on it and get back with me, We also discussed if she gave the vehicle back, we could zero out the balance on the loan if she didn't want to complete the repairs. We sent the paperwork over she requested on zeroing out her balance. She did call back advising she didn't like the wording on the acceptance of collateral letter and was worried about the voluntary surrender that would be on her credit. We can still replace the engine and continue to do business. She would be responsible for the half of the repairs; we can defer one of the biweekly payments and work a plan out on the others. We can also zero out her balance and report it as a voluntary surrender. Thanks Liz L*******

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The following serves to officially complain against the service department at Deal Time Cars & Credit located at 200 E Burleigh Blvd, Tavares, FL 32778. Their phone number is (352) 742-3325. On December 20, 2020, I purchased a 2011 Chrysler Town & Country from this business. Since then, the vehicle has had substantial repairs that have caused considerable money, time, and stress. Last summer, the van was out of commission for almost two months due to a transmission replacement that is still a problem. There has been a miscommunication with each transaction, diagnosis, and repair time. Once the issue is corrected, another problem arises. I believe that the service department does not have integrity in the quality of their work, and currently, my words to them are just an annoyance, but they fail to realize that every time they poorly diagnose or repair an issue, it causes more of a nuisance. I need someone to advocate immediately in this matter. I refuse to pay any more money. I have paid over $5000 in repairs in a period of a year and half.

  

  Business response

  06/14/2022

  Business Response /* (1000, 5, 2022/05/17) */ Our customer bought a used vehicle on 12/2020 with 108,843 k miles on it . Car currently has 136,664 k miles on it. Here is a list of repairs, not all related. Great thing about us is we have the limited warranty that helps our customers when in need. 3/2021 - Heater hose and fan assembly - 7/2021 Tranny replaced - We paid half of it under the warranty 10/2021 Alternator 2/2022 CV Axles, driver side passenger and oil cooler 4/2022 TCC Solenoid. When customer came in 4/2022 with the complaint of the transmission was having harsh engagement and isn't shifting properly upon our diagnose, the transmission had stored codes for the tcc solenoid, the mechanic advised our customer that we would have to replace the solenoid first if that didn't correct the issue we would start a warranty claim threw the company we purchased her remanufactured transmission from. After she picked her vehicle up from us she was advised to drive and return if there's any problems,. She e took it upon herself to take to bill bryan chrysler for them to look at. When I spoke to the advisor handling her car he told me that the trans would need to be replaced or torn down for inspection but the problem was internal and mechanical. He also advised me our customer requested a full multipoint inspection, so she knew everything that was in need of attention. Upon that inspection they recommended multiple services due by age and mileage of the vehicle and stated the oil cooler was leaking, Our mechanic Rob, advised the service writer that we just did the oil cooler when we did the tcc solenoid and if it was faulty we would cover it under our warranty. At this time I have started the warranty claim and we are awaiting a response. Consumer Response /* (3000, 7, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello I am not happy with this response it's not just warranty issues is the fact that I've taken this vehicle back to DEAL TIME several times and they supposedly fix these things and they were not fixing when I only took it to Chrysler because they were doing patchwork and one of the sales person at Deal Time advise me to take it somewhere else because we have the mechanics that just don't wanna work not doing the right work doing faulty work and if I was you I feel you're not happy with that work to take it to another dealership and that's what I did I have put over $ Thousands of Dollars of repairs into this car and Having within months of having this Van and I Understand how Buy Here Pay Here Works I get But I Begged Them From Day One To Be Completely Honest With Me Being A Mother Of Five Needed decent transportation and I can deal with the truth oh no mam they said to me the Van is fine it's a good van we checked it out ourselves we service them well apparently not because not within a month of having the van I had to get starter and alternator work done and then cooling van system work ac work oil pan this is the second transmission because of their people so how is any of my fault and I.pay payments they left me two months no transportation they offered me no loaner or upgrade transportation and me and my kids have to find transportation From others to get around. and they still expect a payment no and I don't have money to pay them it went into repairs and it Needed new transmission and engine mounts that should have been replaced with first transmission and they didn't replace that should have been under warranty I Gave them all the money to my name that day at down payment and signing of the vehicle and purchasing it Me and My Kids Are extremely hurt and let down by Deal Time and left without Transportation ty his very moment I tyoe and We Need A Miracle... Business Response /* (4000, 9, 2022/05/23) */ Her claim has been approved through the warranty. They are sending a replacement transmission and we are waiting on a delivery date. We understand she is frustrated, we are all in this and will work to get it resolved as fast as the claim department will work it. Thanks Liz L*******

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 30k vehicle from the Deal Time in Lakeland Fl on 3/14/2022 I purchased it in the daytime so when I test drove it I was unable to see how bright the headlights were. They appeared to be on and working however when i finally drove my car at night time 2 weeks later I realized that I had no headlights and they were very dim and not working at all. I immediately contacted the dealership and told them they sold the car without any headlights and ALAN the salesman proceeded to tell me that he will not fix them and it was my fault because I didn't drive my car sooner at night time. He told me it will cost 445.00 to change my headlights! INSANITY! Also, when I purchased my vehicle I was promised a front end camera that he said had been stolen out of the vehicle during a break-in on their lot. He promised me a new camera and said he would pay for it and all expenses to install it. it's been 1 month and they told me it can take a year to get the camera and he refuses to fix my headlights unless I pay at least 250.00 of it in which he told me I would still have to wait indefinitely for him to get my parts ; which should only be a light bulb. I have had to incur these expenses all while making my payments bi-weekly and they refuse to fix anything that they promised and they illegally sold me a car with NO HEADLIGHTS!

  

  Business response

  05/17/2022

  Business Response /* (1000, 5, 2022/04/07) */ We have taken care of our customers concerns. We had already ordered her headlights and camera. This was a misunderstanding from our ordering department. Our customer has her appointment set to resolve and install. Please close the complaint. Thanks Consumer Response /* (3000, 7, 2022/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They admitted in their response that they intentionally sold me a car without any headlights. I called several times to try to get headlights and was told repeatedly by Alan that they refused to fix them or pay for me to have my car fixed some place else.i was unable to drive my car for weeks because I couldn't see at dusk or early in the morning. I almost crashed in the rain several times due to poor vision because I had no headlights. I was stopped by the police countless times and told that it was illegal to drive without headlights. I had to park my car and I wasn't able to drive it for weeks. I mised work because of this and As a result I lost tons of income and fell behind on bills. They kept charging me my monthly payment even though I couldn't drive the car for weeks. I am requesting a refund for the full down payment because it is illegal to sell a car without any lights so this contract is null and void. I asked them if i can surrender the vehicle and get a full refund and they refused and kept making me pay my payments despite me missing work due to no headlights. This was an illegal sale. They tried to come back and fix it later on after thus complaint but it was too late, I had already missed too much work and they threatened me with a repossession. Business Response /* (4000, 9, 2022/04/22) */ Keri ********* Complaint Vehicle purchased: 2/19/22 with 72340 miles and the front camera was missing. We had already tried to order but were informed that it was on backorder with no date on when it would be available. I informed Keri of the fact that we didn't know when it would be available and that we would try to find one while we waited for the backorder to be filled and she was good with it. She said it wasn't a big deal because she works from home and can just drop the vehicle off when ever. On 3/4/22 a text was sent letting her know that her license plate had toll violations and they needed to be taken care of before the DMV will transfer her plate. She replied "I'm loving my car! I will contact them tomorrow". This was 13 days after the purchase of the vehicle. 3/7/22 Keri texted that the headlights were very dim and she had to use the high beams to see. She said she tried to have the bulbs replaced elsewhere but no one wanted to do it because it was too hard to get to. I explained that the bumper had to come off in order to get to them and it takes a couple of hours. We set up an appointment to look at it for 3/10/22. When Keri brought the vehicle in for the appointment on 3/10/22 a check of the miles showed the odometer at 74378. It was 19 days after the purchase of the vehicle with a total of 2038 miles driven. This comes out to about an average of 107 miles driven a day. The mechanic checked the lights and said they were working but did appear to be dim. Normally, with this amount of miles put on after purchase we wouldn't cover the cost of replacement. The service manager Alan said he would see if we could do 50/50 due to this fact. She said that would help and left with the vehicle. Alan would touch base with our head mechanic in Tavares to order headlights and he would let us know when they come in. Keri's plate came in on 3/15/22 and she was notified. Efforts get her to pick up and pay for the plate fell short. Then her first payment came due on 3/26/22 and she would continue to make arrangements and break them. 3/30/22 she called the dealership and said she would pay for the plate and payment on 4/1/22. Dealership called to remind her of the arrangement, and she changed it to 4/2/22. She would fail this arrangement as well. On 4/6/22 Keri would do another arrangement for the payment and plate for 4/8/22 and again would fail the arrangement. On 4/9/22 Keri sent a text saying she wants to do a voluntary surrender because her tuition is taking too much money and her dad will not help her with the payment. She called the dealership and I told her that if she drops the vehicle, we can try to work with her till she gets the money together. She agreed but never brought it in. 4/11/22 Keri texts again stating that her mother got a line of credit, and she would be doing most of the plate and the first payment. I told her that the account was noted but we couldn't have any exceptions to this arrangement which she text back understood. At close of business there was no attempt to meet the arrangement and vehicle was scheduled to be picked up. Ending miles when vehicle was picked up were 77778. 5438 miles were driven in the 51 days she had the vehicle which averaged 106 miles per day or about 3200 miles per month. We will do a zero out balance of loan, we will except collateral in full satisfaction, the customer will not owe any money to us. We will not be refunding any money. We wish her the best of luck.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a 2015 Ford Taurus from deal time cars & credit in ocala fl , in the month of February of 2022 I paid them a total of $990 when I'm only supposed to pay them a total of 534$-545$ a month . Feb 2 I was un aware of a tow chase being made and the tower followed me all the way to another person place of living , deal time never made notice that they were going forward with towing my vehicle. Feb 2nd I went in personally to give them $300 because the tower called the dealership and the dealership said I owe them $545 dollars so on top of me going in giving them the 300$ they told me I would have to leave my car at the dealership Because of a HH recovery fee of me not knowing I was being chased by a tower , so the recovery fee was 175$ ..I had to leave my vehicle at deal time over night and come Feb 3rd the next morning to give them 175$ to get my car back on top of me turning back around Friday February 4th giving them $250 and February 12th I paid them $270 ..fast forward to this month of March 2022 I paid them 270$ on March 8th and they communicated with me that I owed them still from February on the 26th and so I asked them how being so I paid them so much money the month of February, He tells me for this month I'm behind 520$ because of the non payment from 26th of February and then proceeds to explain I have a payment due today March 12th of 270$ When I just paid them 270$ March 8th

  

  Business response

  04/29/2022

  Business Response /* (1000, 5, 2022/04/06) */ We have reached out and resolved our customers concerns. We gave her a break down/statements on all payments paid and showed all payments that she paid was applied. With by-weekly payments, she got dates missed up and got confused.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bough a vehicle from Deal Time cars is been 6 month now. We still making payment on it since we got the vehicle we been having mechanic problem. The check engine light is on I been taking to them to fixed it they keep telling me they do but is getting worse. I haven taking it to other Deal time at Tavares 3 time already they said they fixed also but still having problem. They told me to take it to the Hundai dealer for them to see what's wrong but than they tell the dealer they will fixed it. Now my husband been calling out from work do to the issue with the vehicle. I really need help please. I even ask them to change the vehicle for another one and they told me now because the vehicle is still drive. But mine you the vehicle turn off when you at a light or when you have the break on it feel like is going yo take off.

  

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/02/12) */ Rene ********* purchased a 2012 Hyundai Tucson on 6/8/2021 from Deal Time Cars. Our customer did have a few repairs previously that were resolved. Customer has not paid any money out of pocket for any repairs done. Customer understands she bought a used vehicle and there are going to be repairs for wear and tear items. Customer is happy and has the vehicle back. Thanks Consumer Response /* (3000, 7, 2022/02/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did received the vehicle on Saturday 2/12/2022. I was happy cause I got it back but today Monday 2/14/2022 the vehicle check engine light came back on. I took it to auto advance for them to check it and the same code came back. The same code I been having issue. I do understand the I bough a use car but I the same time they need to make sure that they're nothing wrong with the vehicle. When you buy a vehicle for the first couple months anything wrong with it they responsible. I been going back and forth with the same issue since I got it. Business Response /* (4000, 9, 2022/02/16) */ We are not responsible for every check engine light that comes on. She purchased a used vehicle. Customer hasn't provided any proof of the code back on, a loose gas cap could cause a code. She has a lifetime limited warranty, that will help her with any repairs at wholesale price and wholesale labor. She is responsible for any further repairs. The vehicle has never broke down, she has put on 13k miles in 8 months. Thanks Liz ********

• Initial Complaint

  11/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been their customer for three years and I'm on my second vehicle through them. I lost my job as a bartender at the beginning of Covid-19 last year and fell behind a little. They harassed me and were very disrespectful. Out of all my debtors they were the only ones to act like this and I wasn't even far behind in my payments. I have documentation of all of this. Later on to catch the payment up I was making my payments a little over every two weeks. Early this year I had them send me the payment ledger when the math didn't add up during a conversation with Chris the manager. On two occasions they charged me $25 for a fictitious procedure that isn't in my contract and they were never going to even tell me that they didn't apply all of my payment to my car. This is stealing. Never even heard of this procedure and this is my 2nd car. Liz was very disrespectful to me and after two days of arguing and being called a liar, I showed all the documentation and she finally refunded the money after telling her that I called the police. Now I'm in between jobs and let them know I would be late. I have proof of telling 2 separate employees this on which I was given an ok. They have had collections send me texts the day before I'm even due and that's when I was completely caught up. Collections is called H.H. Collections and it's one of their employee's right here in the Ocala office. They were charging $3 to make the payment over the phone when the only other option besides mailing it is to pay in person at the office and then Liz called me a liar and said they didn't do that. I have proof of all this as I document the days and times I speak to them and I have emails, texts and more. They are bullies and I no longer wish to do business with them because of it.

  

  Business response

  12/09/2021

  Business Response /* (1000, 5, 2021/11/22) */ We would like to work things out, we do need his cooperation with not calling different locations with aggressive threats of recordings, name calling and hostile communication. Facts are, he is over a month due, still owing Octobers payment with next due this week. He owes 10/30 , 11/13 and next due 11/27 . He texted me and we have come up with a plan for him to call me directly, make payments with me directly and hopefully move past all the back and forth.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩