Business ProfileforHilton Grand Vacations, Inc.

After changing a booking with Hilton Hotels for a business trip, I was asked to complete a survey which actually routed me to a Hilton Grand Vacations sales person, who effectively sold me on a 4-day, 3-night pre-purchased stay at a Hilton Grand Vacations property in *******, **********. The sales pitch was good and the agent informed me that following my purchase, there would be a 2-week period during which I couldn't book my trip, but thereafter I would be able to call and reserve my stay. My intention in booking in ******** was that I'd have a great, late-summer birthday present for my kid (whom I plan to take to the local attractions like ********, ********, and the *************).I've called four separate times attempting to book this trip, only to be told each time that my travel dates (September 5 through September 8) have no available rooms and to try back at a different time since it's a "live inventory". My travel dates aren't that flexible but the sales rep either didn't flag this as a problem or didn't believe it would be an issue.This seems like a very poor / scummy product. Because it has to be booked by phone, I can't easily check availability or have the information I need to compare other costs (like airfare, rental fees, park admission), so I am making the choice blind. Also, each time I have been asked if I am a "Hilton Grand Vacations Member", which I am not, but which feels like I'm getting a different priority of service. Additionally, i can see that Hilton has 4 properties in this area, each of which have retail availability for my travel dates. While I understand this is a different "inventory" I don't understand what the value to me of pre-purchasing hotel nights if I'm not able to actually use them when I want/need.I'd like Hilton to fix this, enable me to travel during my preferred days, or refund me for the package so I can book a room at a competitor's property during my trip.Confirmation number: **********