Customer ReviewsforHilton Grand Vacations, Inc.

Purchased a timeshare in ********* last year and was never told it expired also, was given a Mexico trip included well I became sick and had to have surgery was told to send in all medical records which this is hippa violation! I sent in a few documents to the gentleman that day I spoke to him to extend my request to not expire Today received call saying my stuff is expired and they can renew for so much more money I said I will write the BBB you are taking advantage of people and stealing money! Give me my money back you are theives

Hello *****, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!

Hilton Grand Vacations is the biggest marketing gimmick in vacation planning. I was tricked and lied into purchasing a timeshare for $35K that is literally worth dollars today. The HGV is a huge sales lie and I would never ever recommend this to anyone. It is a trap! You pay your hard earned dollars and then you don't get what you were promised. They never told us that we have five days to review the sales documents and cancel if not satisfied with the sales terms because they knew we would cancel. Hilton sales staff were relentless, and they just would not take NO for an answer. After we declined an offer, they would leave and then come back with another better offer. They came at us with different sales people with different tactics. One would come in to interrupt -- just to say what a great deal we were offered from their off market inventory, then, they would bring in a different closer or supervisor. They had an onslaught of different employees coming after us. After the 4th or 5th offer and dealing with the false sense of urgency that was bestowed upon us, we finally agreed. So then, we met with another person who basically rushed through the contract and just told us where we needed to sign. They failed to disclose things like our heirs would be responsible for our Balance and Maintenance fees FOREVER. They failed to disclose that our legal right of rescission per Nevada Law was 5 days. They also led us to believe that this purchase was an investment. They explained that this was a real estate purchase and Timeshare had value and to give us peace of mind, they told us they would buy the timeshare back from us if we decided we no longer wanted it. That was also a lie.Will all honestly, the Hilton Grand Vacations is a total waste and an abuse of people's intellectuality. The government should step in and stop this nonsense. Stay away and pay your own hotel/resort cost instead of a useless timeshare. I can be reached for any questions.

Hello *****, thank you for your feedback. Please know that we have shared this with our Team and they will reach out directly if they have any further questions.

10-16-20 my husband and I attended a presentation for the HGVC. As we both travel quite a bit we were interested. After a grueling 3 hour presentation by Mr. ***************************** we ended up signing up for a membership. Another individual pointed out of his office window and told us that their new 57th building in *** would be our home away form home. All of the promises were untrue. Each and every time we tried to book a property, there were no avaiablities. I was paying $761 monthly for a vacation plan that was useless. It was $5,000 to register. January 2020, we finally reserved a room at the 57th property. Upon registration we were informed that we were not members of the new 57th st. ******* but an older one on the other side of *********. *****, hotel rep. arranged for us to speak to a ********************** to see if things could be straightened out. ********************** referrd me as ignorant as iI was unable to navigate through their system. We asked if we could sell the club membership back to Hilton. ********************** informed us that it would be too costly and complicated. Eventually we thought that we had found an exit company that would help us. After paying ****** to the company, we were sued by Hilton for nonpayment. We were advised by he companys representatvie to discontinue our payments as there was going to be a class action lawsuit against HIlton and we would be part of that action. Bottom line, we ended paying Hilton $18,000 to exit the membership and this does not include the $37,000 that I had paid prior to the lawsuit. Now I am trying to get preapproved for a retirement home and I was surprised at how little I was approved for. As it turns out, Hilton has the exit listed as a foreclosure. I am a 65 year old retired teacher with no debt and Hilton has ruined my credit score and maybe my dreams of retiring down south with my family. Please beware that HGVC is not all that it claims to be. All in all I lost $67,000 and nothing to show for it.

Hi *****, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared your feedback with our Team. Have a good day!

I have been a member since 2008- through several new ownership groups. I recently logged in to book a vacation for my family of 4 in ************* in August. The website shows a 1Bedroom Huron room that sleeps 4 available for the 3 nights I am looking for. The website has shown this availability for over a week as I had to ensure those dates worked for our family. When i went to book online an error message pops up. I have tried on several days and the same error message comes up each time. I called customer service today and was told that only a studio is available and I could book 2 of them. This would mean I am splitting up my family, getting no kitchen or other amenities and it costs an additional 1000 points. Checks of other resorts show that there is ZERO availability for August that would accommodate my family. My points "expire" at the end of August and I was told by customer service that there is no ability to carry them forward- even though they are paid for! So now, I am told that the point I paid for and purchased are being lost, even though there is zero availability to accommodate my family on vacation. They made no attempt whatsoever to assist me in carrying the points forward and instead want me to be okay with losing the $1200-$1500 those points cost me for the year. Their website is inaccurate for available accommodations and their customer service was awful. This is completely unacceptable and should be illegal to offer no rooms and yet also refuse to carry forward my points to be used the following year.

Hi *****, thank you for your feedback. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.

I paid for a promotional package to stay at a ********* Hiton for 3 nights and time share presentation. Hadn't even the opportunity to attend and already having severe customer service problems. I called three times and spoke to reps each time whom promised to solve problem. Neither of them did. Finally called and requested to speak to a manager or supervisor. I was told that they would return my phone call in 72 hours. One week later and still no phone call. Now I want my money back for the promotional 3 night stay since i will not be attending. Ironically, it was a simple request regarding access to my online account password reset. I am very disappointed! If they are ignoring me now, can you imagine how they would solve a real problem.

Hello ******, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!

We write this review to expose the scams and lies we have endured throughout our experience with Diamond Resorts and Hilton Grand Vacations. What was supposed to be a free trip, turned into a trap to put us through high pressure sales presentations, in which we were strong armed and swindled into a timeshare contract based on lies and false promises made by their employees. The sales agents ************************* in ******** and *************************************** in **** are the main representatives responsible for such actions. They promised us limitless possibilities and benefits associated with our new Elite status, stating that we were making a ********************** for profit in the future, including saying that Resorts are private meaning they would be exclusive to Elite owners and booking would be a breeze any time of the year, regardless of the destination. Very soon, we learned that to be untrue as the promised destinations were often unavailable and we were soon met with an unexpected increase in maintenance fees. In 2020, we also had a financial hardship that has significantly impacted our ability to pay for maintenance fees, let alone get to travel or use our membership. Hilton Grand has been made aware of this and we have yet to hear back or be acknowledged by them. We hope this raises awareness among the public in general and generates a response from Hilton Grand Vacations as we only seek to cancel our membership and dissolve our contract with them.

Hi ******, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.

Scam, scam, scammm!Avoid at all costs.Called me through my Hiltons honors account number, call me daily and email me excessively but my girlfriend said yes on the call, even though I paid, it was my information, my account we broke up, so only she can use the promo. I talked to a disgusting supervisor. ************** Scam, scam, scammmm.

Hello ****, thank you for making us aware. We apologize for the frustration you have experienced. We will look into your case and will make sure that you are contacted. Thank you!

All of these facts are available in written emails. We purchased a HGV package and even paid more to stay for a few extra days 3/27/24 - 3/31/24. HGV gave us a list of ******* properties to choose from. We chose one in writing (Signia), but they booked us at one we never considered. After this "mistake" was discovered by me, they booked us at the location we chose (Signia). But, they booked a KING not the two queens we agreed to in our package. Again, once discovered by me, less than 2 weeks from travel, they told us "Sorry, the 2 queens are sold out". Well, with 3 first class plane tickets, 3 ****** days and one hard sell TIMESHARE day planned, I told them to SHOVE their HGV package. I EASILY booked 2 queens at the hotel they said was "sold out". Cost me $1000 more, but rest assured they can **** on their hard sell vacation TIME SHARES. As an affluent American, they shouldn't be annoying the people that can afford their products. The ONLY remedy HGV offered was to refund my package fee. There's "hospitality" for you. Considering closing my Hilton Honors membership too.

First and foremost, please allow us to apologize for the experience you have had, *******. We went ahead and shared your inquiry and contact information with the right Team and they will be reaching out directly to assist you further.

We are a family of 6, that bought into the Hilton Vacation Clud and the person on the phone said we fit in a 1 bedroom. So I was amazed at the price and went along with it. To find out later a 1 bedroom does not accommodate 6 people and needed a 2 bedroom. I explicitly said I dont go nowhere without my kids because she tried to sell me on just a vacation for my wife and I only. Long story short when I checked their website it caught my eye that I needed a 2 bedroom, so I called thinking it was a mistake. They want to charge me extra money for the 2 bedroom. I told them I bought it because the lady sold me a stay to fit my whole family if not I wouldn't have bought it. If i cant get the up grade i want a refund because i was deceived into buying something that was false. She tried to sell me and up grade at half off, but it is still too much for me, I am a disabled veteran in a fixed income.She then said check your receipt there is no refunds. I told her to check the recorded phone call of June 24,2024 at 245pm it's all there that way, there's no he said she said and no doubt on what was sold. She put me on hold to talk to a supervisor to review the call. I was on hold for 1 to 3 minutes. She came back and gave me a refund. How did they review a 30 to 45 min phone call in 1 to 3 min? Hilton is dealing in bad a illegal buisness tactics. Deceiving the people into buying something that is false to later charge them more to correct the problem. Thank God I called to verify everything before time. What if I didn't and was at the counter ready for the stay to find out everything was false and have to pay more then what I was promised. I'm a disabled veteran and it's sad to see how hilton treats its veterans. God only knows how many people were forced to pay more the last min just so there family has somewhere to stay especially if all surrounding hotels are full.

Hello ******, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!