Customer ReviewsforVistana Signature Experiences

Stay far far away from this scam. Properties are never available, you never have enough points, no one will ever contact you. In the sales pitch they state you can use these points at any property and in fact you cannot. They have numerous deadlines that change constantly. Its + 20 min when you do call customer service and you are lucky if you dont get disconnected. Maintenance fee have skyrocketed. I cant say it enough, STAY AWAY AND DO NOT PURCHASE THIS.

Were sorry to hear about your frustrations and regret that your experience has not met your expectations. Availability can vary, and we strive to provide the best service possible. Your feedback is valuable and will be used to improve our processes. Thank you for sharing your concerns.

Extremely disappointed with this organization. Upgraded 4 months ago with a promised refund for maintenance fees already paid. Have reached out over a dozen times and still no refund. We get a different answer every time we call.

We apologize for the inconvenience that this has caused you. In order for us to review and address your concerns, please contact our **************************** at ************.

I am writing to file a complaint against Vistana regarding the services provided for my timeshare ownership. Vistana's services have left me deeply disappointed and highly frustrated. Direct communication to the timeshare has been useless. Even after requesting to cancel my account, I still receive bills for club dues. They keep saying I have no options to cancel my account other than foreclosing or selling my timeshare. Why is it so hard to just let me out? None of these options are fair. I find no value in holding onto this timeshare, which has only led to growing debt. Their owner meetings continuously pressure upgrades, leaving me even more frustrated, and spending more money. They have not upheld any of the promises that were made when I purchased the timeshare. I strongly advise against getting involved in a timeshare agreement with Vistana for anyone considering getting a timeshare!

We regret to learn of your experience and frustrations with our timeshare services. It's important to note that the purchase of ownership constitutes a real estate transaction. Similar to other real estate ownerships, if you wish to relinquish your ownership, you have the option to sell it. Alternatively, if you choose not to continue payments, it will need to go through the foreclosure process.

We regret to learn of your experience and frustrations with our timeshare services. It's important to note that the purchase of ownership constitutes a real estate transaction. Similar to other real estate ownerships, if you wish to relinquish your ownership, you have the option to sell it. Alternatively, if you choose not to continue payments, it will need to go through the foreclosure process.

This company is a money ****. I have reached out many times via email and chat with questions. I have tried to switch my points over to the new company that has taken over and they have denied the transfer, yet they bill me for the new company's Club Dues. I have had this timeshare since 2010 and I have not been able to make a single solitary reservation. It is paid off and they won't offer an option to resell it - "just give it back and you won't have fees any more" and lose 10 years of payments isn't the answer.DO NOT BUY FROM THESE PEOPLE.

We apologize for the challenges you have experienced with your ownership. In order for us to review your concerns further, please contact Customer Advocacy at ************.

We apologize for the challenges you have experienced with your ownership. In order for us to review your concerns further, please contact Customer Advocacy at ************.

I am a retired Air Force Airman 2nd Class and expect a higher level of respect from Vistana. We feel betrayed, taken advantage of and disrespected. We were coerced into attending a presentation with Vistana Signature Experiences under the pretense that it was an investment opportunity with the potential for increased value or resale. We were assured that renting or reselling the timeshare would be a feasible and lucrative option for us. Additionally, we were falsely led to believe that this was a limited-time offer, pressuring us to make a rushed decision. We were not provided with essential information such as the interest rate for the loan and a copy of the contract that details the rules and fees or the Truth in Lending documentation, which further highlights the lack of transparency and fair business practices.We attended a 4-hour long presentation, I was told I had to take the offer that day or else the price would change the next day. We were not told that the maintenance fees would go up, nor were we told that it would never end. We have always had trouble booking a room, as theres nothing ever available. They misrepresented the ease and availability of reservations and quality of units. They sold us the product as though it was a type of investment that could build value and did not disclose the long-term impact on heirs. Also, they failed to disclose the additional fees required to utilize the membership and mentioned to us that the resorts are for the private use of the owners but are rented for pennies on the dollar to non-owners. My wife and I were 75 and 84 years old and both are retired, and it is evident that their staff coerced us because of our age.

Thank you for sharing your experience, and I'm truly sorry to hear about your disappointment and frustration with Vistana. The issues you've raised regarding transparency, misrepresentation, and pressure tactics are concerning and not reflective of the level of respect and integrity we aim to uphold. Your feedback is invaluable, and I assure you that we take it seriously. We are committed to addressing these concerns internally and improving our practices to ensure that all our guests receive fair and transparent treatment. If there's anything specific you'd like us to address or assist you with, please don't hesitate to reach out. Your satisfaction and trust are important to us.

I have been a Vistana time share member for close to 10 years .. when it was BonVoy the customer service was good and booking *********************** and getting solutions was relatively easy..The customer service at ********************** now is absolutely sub-standard.. Ive been trying for close to 6 months to have several family members on my account as authorized designees.. *** even asked for supervisors who assured me that it would be done.. once again Ive been on the phone after 2 calls for over 15 minutes and nothing has been done..

We apologize for the inconvenience you've experienced regarding adding authorized designees to your account. Closing requires coordination of many factors, sometimes outside our control. We encourage you to reach out to our Customer Advocacy team at ************ for further assistance. Your feedback is valuable, and we're committed to improving our service.

Vistana's handling of my situation is unacceptable. Trapped in a $20,000 loan with no relief. Their solution? Unreachable. Paying off the sum isn't a solution. I am disabled and have never used my timeshare! Vistana neglects customers. We demand fairness and support.

We apologize for the situation you're experiencing and understand your frustration. Once we've passed the rescission period for legally binding real estate transactions, cancellation becomes challenging. If you're unable to make payments, options include allowing the account to go into foreclosure or selling your ownership externally. We regret any inconvenience and remain committed to providing support and fairness to all our customers.

We apologize for the situation you're experiencing and understand your frustration. Once we've passed the rescission period for legally binding real estate transactions, cancellation becomes challenging. If you're unable to make payments, options include allowing the account to go into foreclosure or selling your ownership externally. We regret any inconvenience and remain committed to providing support and fairness to all our customers.

We are unable to use our timeshares due to a disability. We are unable to travel. I sent a letter to Vistana certified to discuss our options over 2 months ago. I received my confirmation that it was received. They have yet to contact us.

I'm sorry to hear that you can no longer use your ownership. If you would like to look into exit options, please contact our Exit Services department at ************.