Business ProfileforArmorvue of Orlando, LLC

Armorvue windows replaced 5 windows in my house on 17May. It was It was noted and agreed to by me, that if rotted wood or other problems were noted, they would be fixed at a cost to me. It was a rainy day. The installer said I needed to touch up some paint. I went to paint the trim and noted extensive caulking on the wooden window sill and saw there was rotten wood the window was sitting on, the sill was so mushy, you could press your finger into the wood. I called the company and they said they would send out someone to look at it. The person who came out was *** on 29May and he looked at the window and another one and said they needed to be replaced...the office would be in touch. No one called. I called 07Jun and was told ******* in service would call back, no call. I called 07Jun and the same occurred. I called 12Jun and did get connected to ******* from service who said the installer should have been in touch. (No) She said he was busy and had taken some time off. No one has called since and, I might add, no one was too busy to cash my check.On another note, the new windows will continue to cause water to drip from the weep holes onto the wooden window sill since they do not extend as far out as the old windows did. I asked *** when he came out if there was a fix for that. He said yes, a type of channel, and they have that. In speaking with *******, she said *** was only a technician and they do not install that channel unless the inspector requires it. I spoke with the inspector and he said he is not required to look at that portion of the window. The inspector did ask for a re-inspection since there were issues with the windows.So far, no word from Armorvue. I cannot call anyone to work on this issue because it would void my warranty with the company.